About Art Center Canvas

Art Center Canvas is a cloud-based solution designed to help music and art centers automate class set up and registration based on various factors such as schedule, experience level, tuition, member pricing, program type and more. Key features include calendar management, online registration, confirmation/reminders, payment processing and waitlist management.

Teams using Art Center Canvas can utilize teacher portal for viewing student forms, class rosters and student enrollment. The tool enables registration restrictions based on age, helping organizations deliver workshops, special class packages and class bundles and ensuring increased member engagement. Through the calendar display module users can view classes sorted by time slots and date. 

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Supported Operating System(s):

Web browser (OS agnostic)

10 Reviews of Art Center Canvas

Average User Ratings

Overall

4.00 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(5)

5

4 stars

(3)

3

3 stars

(0)

0

2 stars

(1)

1

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 10 of 10 results

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August 2019

Martha from Oregon Society of Artists

Verified Reviewer

Company Size: 2-10 employees

Industry: Arts and Crafts

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2019

The best investment for our nonprofit arts organization!

"Excellent response" and "solution-driven" are terms that describe our aggregate experience with ACC staff and developers. Oregon Society of Artists is unique in the way it handles class and workshop registrations, exhibit entries, and instructor compensation, so it has been necessary for the software to be adapted to our needs by discovering/implementing many "unique-to-us" business rules. There have been moments along the way that were frustrating for us and for ACC's people, but ultimately we've found ACC staff and developers to be good partners who are responsive to our needs and willing to find solutions that really work for us.

Pros

Art Center Canvas (ACC) successfully addresses the complex needs of Oregon Society of Artists, with the most significant impact being the enormous reduction of daily staff hours spent on registrations for classes and workshops and entries for exhibits.

Cons

Depending upon a user's level of experience or comfort learning/navigating within new software, some may find the interface to be non-intuitive. In our office we've found that the learning curve can be quite steep for some key users.

Reasons for Choosing Art Center Canvas

Affordability was the key factor. We are a 93-year-old regional arts nonprofit going through what is most likely the most critical growth period in our history. Our current budget is very tight and we needed to change the way we were doing business in order to keep up with our intense growth in programming and development needs. Art Center Canvas was able to deliver big, necessary solutions to change the way we do business, and did so at a very reasonable price point we could afford.

Response from Raven Commerce Systems

Replied September 2019

Thank you so much for the valuable feedback! We will step up our game in terms of training for all levels of computer literacy. We will be making more short videos in addition to the live interactive online training sessions.

September 2019

Jennifer from The Clay Studio

Verified Reviewer

Company Size: 11-50 employees

Industry: Non-Profit Organization Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2019

The Clay Studio review

We have relied upon Art Center Canvas (ACC) for online class registrations, ticketing, membership and donor development for more than 6 years. Over that time ACC has added features and functionality that responded to our growing needs to reach our community of students, artists and ceramic enthusiasts. Our ability to provide input on new features and suggest improvements to streamline our operations has helped us to scale our operations with our growth. In 2018, we made the decision to improve our online shopping of ceramic artwork from nearly 150 artists across the U.S. We shopped around for software that could effectively process online gallery sales. ACC and their support team was our best option. We trust ACC's level of support and responsiveness to our center's needs. It was a major project with considerable team work among our web developers, ACC and staff. We are proud of our online showcase of the art and craft of clay with the seamless online processing from ACC.

Pros

I like having all of the data and account history in one place. We have multiple programs and enter point to our organization and it is great to see how individuals are interacting with our organization and easy to track.

Cons

The software has a few glitches when using a Mac computer but is continually improving.

Response from Raven Commerce Systems

Replied September 2019

Thank you so much for your endorsement! Yes, we are continuing to make improvements to the Art Center Canvas platform to remain full-featured and easy to use.

June 2019

Julia from Krasl Art Center

Verified Reviewer

Company Size: 11-50 employees

Industry: Museums and Institutions

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

3.0

Customer support

2.0

Functionality

3.0

June 2019

Over promised; under delivered

This company seems to forget that the client is the customer. Phone calls, emails are responded to with what we perceive as aggression and a feeling that we have been an annoyance. (However, I will note that the company reps have been quick to respond during urgent issues, even if outside of business hours.) Never have we felt that they had our (the customer) interest at heart. While not the most costly product, the price is paid in huge staff hours trying to create and learn workarounds to overcome the MANY challenges presented by this over promised product.

Pros

Originally, we were sold on the suggestion that we could customize reporting. However, in reality, this customization temptation results in too many options without clarity then landing with conflicting data in the reports.

Cons

It is not intuitive at all. Whether as an employee user or a for our members and students, the functionality of the product is confusing at best. Our longest tenured employees still regularly stumble upon confusing action, reports, etc. The learning curve is so long that there is no mastering the product.

Response from Raven Commerce Systems

Replied July 2019

Krasl has been a valued customer for 6 years, and their custom reporting needs are important to us. We integrate with a number of reporting solutions. Recently in March of this year, we added JReport as an integrated report engine and provided live training. We also continue to offer Tableau as a premium add-on. Not every client elects to use these advanced reporting tools. We have always filled the gap by customizing reports or building new reports to meet a center's requirements with little or no additional charge. It is difficult to hear that we don't support Krasl's interests. We recently spent several weeks (at no charge) working with Krasl to help resolve an issue they had with a third-party developer that was impacting their custom website. Those interactions were often by phone, and we thought cordial and informative. At the end, Krasl expressed their gratitude for our helpfulness when their third-party developer would not help.

July 2019

Kahra from Perkins Center for the Arts

Verified Reviewer

Company Size: 2-10 employees

Industry: Non-Profit Organization Management

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

5.0

Functionality

3.0

July 2019

Responsive

Good - they are responsive and working to improve their offerings routinely. Admittedly, I am new to ACC so am not entirely proficient in its functionalities, however, I am hoping their responsiveness is indiciative of improvements being made to the software.

Pros

The customer support is excellent - I routinely receive very timely assistance with issues reported. This software covers a great breadth of functionality from class registration to exhibition registration to ticket sales.

Cons

There appear to be frequent glitches in the software that require customer support.

Response from Raven Commerce Systems

Replied July 2019

Thank you for your feedback, we appreciate your comments and shared your satisfaction with our customer support with the team it made our day! We are passionate about what we do, and committed to giving you and all our customers the best tool to enable their business and pursuits. As to the glitches, we're constantly upgrading, and hopefully you'll find that our newer versions are free of issues we have increased the pace of upgrades in the past months. We are working hard to improve communications and training by adding "What's New" articles and video training clips as quick refreshers on new and existing features.

July 2019

Maria from Chester County Art Association

Verified Reviewer

Company Size: 2-10 employees

Industry: Non-Profit Organization Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2019

The most customizable I've ever seen.

My overall experience with with Art Center Canvas has been very positive. The creator and support staff have always been receptive any issues, new ideas and changes that have come along through the course of the ever changing needs of our community art center.

Pros

The flexibilty of use and the sheer volume of features that it is capable of handling.

Cons

It's not always the most forgiving in fixing mistakes of human error

Response from Raven Commerce Systems

Replied September 2019

Thank you so much for your endorsement of Art Center Canvas! We are most grateful that you appreciate the responsiveness of our IT team to your concerns and new ideas. We are always striving for a balance between flexibility and reliability, so please continue to provide feedback on your use of the platform.

July 2019

John from American Watercolor Society

Verified Reviewer

Company Size: 2-10 employees

Industry: Non-Profit Organization Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2019

Art Center Canvas Review

We have found Art Canvas to be the ideal customer management vehicle for our purposes. Support is very reactive to our needs.

Pros

Ability to organize data about our membership base for targeting purposes.

Cons

There are features in this program that we do not need or use, but that is really not a complaint...we just don't use them

Response from Raven Commerce Systems

Replied September 2019

Thank you so much for endorsing the Exhibition Management and CRM features of Art Center Canvas! We are especially grateful for you acknowledging the responsiveness of our IT team to your questions or concerns.

July 2019

Ruby from Philly Art Center

Verified Reviewer

Company Size: 11-50 employees

Industry: Arts and Crafts

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

July 2019

Art Center Canvas for Art Center

Pros

There is a high level of flexibility and features that make it feel customizable to our needs, with a reasonable price compared to other similar programs

Cons

I think the interface could benefit with two lenses of design and user-friendly functionality

Response from Raven Commerce Systems

Replied September 2019

Thank you for your invaluable feedback! Your timing is also impeccable! We are in the process of redesigning the client-staff portal, so it easier to find and use all the great features of Art center Canvas!

June 2019

Kat from Krasl Art Center

Verified Reviewer

Company Size: 11-50 employees

Industry: Arts and Crafts

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

2.0

Value for money

2.0

Customer support

1.0

Functionality

2.0

June 2019

Pass the Buck

Business problems are not being solved. I'm waiting for the day when we can kick Art Center Canvas to the curb. Most recently we have encountered issues with customers being charged multiple times because a 'patch' had not been installed correctly to stop multiple transactions from occuring. We have encountered issues while uploading classes that didn't occur in the past. ACC rep pass the buck and do not respond to postings (not chat) asking for help. I am frustrated with the system everyday.

Pros

That it handles everything: classes, memberships, gift shop sales and donations.

Cons

The customer service experience when a problem comes up. This happens on a weekly basis. Usually, responses include naming the customer as at fault.

Response from Raven Commerce Systems

Replied July 2019

Thank you for allowing us to respond to the issues raised. In the example cited, we immediately investigated the issue, corrected the online customer's error and added steps to prevent a recurrence. An online customer had clicked repeatedly on the Pay button. Support requests requiring a customer fix are given the highest priority. We will work to have clearer online communication to ensure you know we are working on an issue and it is being resolved. Thank you for agreeing since your review that we were incorrectly blamed for the uploading class issue. We spent a considerable amount of time in March and April (at no charge to Krasl) investigating this issue that arose after Krasl's web designer engaged a third-party developer to display classes on your web site. A problem was found in the third-party developer's code. Krasl thanked us for helping and documenting a work-around for this issue, until they could address their custom website with the third-party developer.

July 2019

Emily from Oregon Society of Artists

Verified Reviewer

Company Size: 2-10 employees

Industry: Arts and Crafts

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

July 2019

Art Center Canvas review

Pros

I loved that I could update the registration pages immediately. For example, if I saw I made a typo in a class description, I could go to the class/activity scheduling section, fix the mistake, and saw it change right away on the front end.

Cons

Refunding has caused me the most amount of hassle.

Response from Raven Commerce Systems

Replied September 2019

Thank you for your feedback, and we have responded! You can refund exhibit entry fees as quickly and easily as class registration fees.

August 2019

Anna from GJ Art Center

Verified Reviewer

Company Size: 2-10 employees

Industry: Fine Art

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2019

Great software and support

We used to have to keep track of registrations, sales and donations with different programs. Now we can keep track of it all in one. Now I can see all the activity for a patron in one place.

Pros

I am very happy with the support as we are learning how to use the software and making changes to fit our needs. My requests are answered promptly and the Help Chatline is great.

Cons

I wish I could drill down to the transactions from the reports.

Response from Raven Commerce Systems

Replied September 2019

We are so happy that you are happy with Art Center Canvas! Please do not hesitate to contact us if you need more detail in a report. I am sure we have a report that will give you the additional detail you need. Also, the JReport app allows you to add fields to existing reports. We want to make you happy all the time!