About Mindbody

Mindbody is a cloud-based club management and appointment scheduling solution designed for the needs of small to midsize businesses. The product is primarily used by gyms, fitness and personal training centers, salons, spas and massage centers, wellness centers, dance schools and yoga studios.

Mindbody offers features such as scheduling with wait list management, appointment booking through Facebook, automated scheduling of email and texts and online bookings. Memberships can be managed through Mindbody as well.

Mindbody also features a toolset for marketing management. With Mindbody, notifications and alerts can be set up for customers, targeted marketing campaigns can be launched and marketing reports can be generated and assessed.

Mindbody ...


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Supported Operating System(s):

Web browser (OS agnostic)

2,045 Reviews of Mindbody

Average User Ratings

Overall

3.96 / 5 stars

Ease-of-use

4.0

Value for money

3.5

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(957)

957

4 stars

(531)

531

3 stars

(260)

260

2 stars

(112)

112

1 stars

(185)

185

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 2045 results

September 2019

Garrett from Rejuv Medical

Verified Reviewer

Company Size: 51-200 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2019

Learn It and Use It

Pros

I can not state more clearly that Mindbody is the leader in what they do. They have their faults because of the way it was designed originally but they are working on those every day but no system on the market is better. I have a feeling that a couple years from now, they be much larger than what they even are now.

Cons

the old design structure of the base platform could use some updates, which they are aware of

Reasons for Choosing Mindbody

it is a clear leader in the field

April 2020

John from Excel Music Inc

Company Size: 11-50 employees

Industry: Education Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

2.0

Customer support

5.0

Functionality

3.0

April 2020

MindBody for Music Schools

Studio automation is always a plus - if you haven't used Auto-Pay, you should really try it. Automated emails are really the best part. For us, it's slow, kind of clunky, and doesn't fit our needs as well as we had hoped. Them withholding our money was definitely the main impetus for our disillusionment.

Pros

Integrated billing/scheduling/contractor & staff payroll. Automated email messaging. Automated customer billing. A large variety of services thought to improve retention and conversion. Tech support is very knowledgeable, professional and helpful.

Cons

We've been using MB for over 7 years. It was affordable when we started, but has continued to increase in cost. It is now very expensive, by comparison to other offerings. The billing system is extremely complicated to set up and is difficult to train. It's really built for yoga studios, etc., and is not a good solution for music schools. The vast majority of the add-on products they promote are not useful to those that only book recurring appointments, like music schools do. They seem to be designed for pushing individual appointment booking, which is the opposite of what we need. There are constant "improvements" which always add more page loads - when we first started, you could go to any page on the site within 2 clicks. The daily tasks you need are now, all, at least 3 page loads away, if not more. In other words, their improvements always slow us down and don't add any value that we can perceive. The reason we're going to move to something else was cemented this week: On Apr. 1 our Auto-Pays ran like normal. On Apr. 2 they sent us an email informing us that 20% of what they owed us was being held to protect our clients due to changes from the COVID-19 pandemic. We were left scrambling for cash to cover checks we had already written. There was no warning that they were going to short us. They claimed that the "entire processing industry" was doing this, but I can find no evidence that that is true. It looks like they were holding back our money to protect themselves.

Reasons for Choosing Mindbody

MB was better suited, ironically, to private appointments. There was no Jackrabbit Music, yet, so their focus seemed to be more on group classes.

July 2020

Gina from YogaMix Orlando

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

1.0

Customer support

4.0

Functionality

5.0

July 2020

Mindbody post virus apocalypse

In normal times, mb while not perfect is worth the expense. There are a lot of features and you used to be able to call them 24/7. But in the world of covid, it's too expensive and it's even harder to access customer service, the hours are limited and the wait times very long. We put our mb account on hold- which costs $50 a month- you can actually get software for that amount. Pre-covid rating is 4 and now it's a 3

Pros

Before the virus hit, I loved Mindbody. The high monthly fee was worth the expense because the software automatically links up with 3rd party vendors like Class Pass and gym pass. Plus nearly every studio is using this software so it's easy to pick up traveling clients or sales via their dynamic pricing option. In short, the subscription is super high but in normal times you get a lot of it in return. This is not the case at the moment. They did offer 1 month subscription relief and 2 if you commit to 2 years but I don't know if we will make it? Most of the support staff is super friendly and helpful.

Cons

Given it's many features, the software is sophisticated and not easy to use. Could never figure out the private yoga feature or how to show the studio was being rented so for us not to be able to do this - it was very expensive. Also we were one of the first studios to live stream so we got set up prior =however not all mb reps could accurately advise how to set up. We paid for adverting on fb and google, got many clicks and zero conversions- people kept getting tripped up in mb. A survey indicated over 30% of users had a hard time booking, paying for or accessing live stream classes on mb. I literally spent all day every day troubleshooting with mb reps, instructors and clients. I wonder ho many people we lost that got turned off? We decided to move our live stream and on demand off he platform.

Reasons for Choosing Mindbody

We wanted a place to host live stream classes- this was pre-virus. We were one of the first studios to do it

September 2019

Zoé from Town of Hawkesbury

Verified Reviewer

Company Size: 51-200 employees

Industry: Government Administration

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

2.0

Customer support

2.0

Functionality

3.0

September 2019

Hard to use, but a Good customer value

Very very very difficult to use, too much features for nothing. You had to search deep into the back-end system to change a minor feature. Customer account was hard to manage on the administrative side. Good software for fitness centre that only have classes. Not the better software for Sports Complex and facilities rentals.

Pros

Minbody offers a lot of features and everything is possible for the client. Our customer could be aware of any changes in their rental or account. Customers could have a look of our facilities schedule before calling us to rent a facility. Customer could see Public Swim & Skate on the Mindbody Website easily. Customer could access their account on the Mindbody App and get all the information about their course directly on the app. Merging accounts was easy.

Cons

Very difficult to use and learn. A lot of specific terms, difficult to learn for baby-boomers employees. Rentals could not be filtered or sort other than by transaction date. So if we booked a facility 6 months in advance, and change the date 1 months prior, changes were 4 pages before the actual rental. There was no way to bill our client monthly. We used it for more than a year and a half and our employees was still having issues with basics and daily steps.

Reasons for Choosing Mindbody

Facilities management

May 2020

Megan from cleveland clinic

Company Size: 10,000+ employees

Industry: Medical Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Functionality

5.0

May 2020

my go to for staying active

this app stays prominently on my phone's home screen because it's just that much of a necessity and it is easy enough to use to stay on top of my classes.

Pros

i really love the reach of this app in that so many companies are involved and it's quickly become a kind of search tool of its own to find specific workout facilities or such . i frequently use the map and search feature when traveling to find my go- to styles of studios and i regularly use the app to pay for class and passes for my favorite hometown studio. very easy to see class schedules to have multiple different payment options and to keep track of the classes you've gone to in the past.

Cons

i love that the home screen shows my favorites but i don't that it doesn't take me to my favorites' home page but instead their schedules and there is no easy way to get from the schedules to the home page to lets say purchase a class pass instead of booking a specific class. to do this i have to click through several pages from the home screen to eventually get to this goal.