




Dashboard





Supported Operating System(s):
Web browser (OS agnostic)About Zen Planner
Zen Planner is a member management software for gyms, affiliate gyms, martial arts schools, MMA schools and fitness studios. It includes integrated payment processing and automated billing, a self-service kiosk iPad app, both a member app and staff app for Android and iOS devices, scheduling, automations, workout tracking, belt and skill tracking, site templates and more.
Zen Planner's pricing is based off the number of active members and includes payment processing, and there are no contracts or startup fees. New customers have access to one-on-one training sessions with an onboarding coach who will help train them and implement the software for their gym. An in-house customer success team is available by phone and email.
Dashboard
Supported Operating System(s):
Web browser (OS agnostic)Average User Ratings
Overall
Ease-of-use
4.0
Value for money
4.5
Customer support
4.5
Functionality
4.0
Likelihood to Recommend
Not likely
Very likely
February 2019
Jody from Cardinal Golf Club
Company Size: 201-500 employees
Industry: Sports
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Customer support
5.0
Functionality
5.0
February 2019
Very Helpful Customer Service!!!
Zen Planner software has enabled our company to introduce a program to our customers in a seamless fashion. Their customer service was vital in helping us with this process.
Pros
The software is very slick and versatile!
Cons
There was a lot to learn that I wasn't familiar with.
Response from Zen Planner
Replied February 2019
Happy to hear it - thanks Jody!
October 2019
Teagan from The Hockey Hut
Company Size: 2-10 employees
Industry: Health, Wellness and Fitness
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Customer support
5.0
Functionality
5.0
October 2019
Finally Found the Right System
This software has made this much more simple and allowed us to enhance our customers experience in our facility!
Pros
-Set up was detailed step by step process and had video reviews that our staff could go back to -Customer service is the best that we have seen -Hotline always has a person you can talk to (have answered every question we have had and has taught us how to solve the problem should it ever come up again) - Hotline is available 7am-7pm -Email (you can send a detailed email and have it answered within one business day) - Our on-boarding assistant fallowed up with us after a month to make sure everything was running - Has easy quick reporting - Great schedule (imbeds into website so you do not have to leave company page) -Great point of sale (imbeds into website so you do not have to leave company page) - Mobil app is simple for customers and makes scheduling simple
Cons
online mobil site cannot work with out cookies which most smart phones automatically disable so we needed to send out an email with instructions on how to enable them
Reasons for Choosing Zen Planner
Zen planner had everything that we need and everything that we were ready to sacrifice thinking that no software system would have.
Reasons for Switching to Zen Planner
We just got away from using a software system that told us they could do everything that we told them we needed and did not, when we needed help to figure out how to fix problems they could only be reached via email and gave us run around answers, and finally when we addressed that we did not like that we were not happy that they were not able to do what they originally told us they could they yelled at us telling us we needed to change our business to fit them. We are so happy to now be using Zen who has gone above and beyond to make sure their system fits exactly what our business needs. Their customer service is top notch! Everyone of their members is friendly and helpful!
Response from Zen Planner
Replied October 2019
Thank you for the review, Teagan! We're glad you've found the right system for your business!
February 2021
Jenna from Thomson Reuters
Company Size: 10,000+ employees
Industry: Legal Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Functionality
5.0
February 2021
Easy Way to Sign Up for Crossfit Classes
Great way to reserve crossfit classes and see who else is attending.
Pros
Zan Planner makes it easy to sign up for crossfit classes. It is also a great way to edit payment, etc. I like the feature of being able to see who is specifically signed up for class as well. Extra motivation to attend class!
Cons
Sometimes it can be glitchy and somehow signs me out of a class I already reserved. It has happened 2-3 times in the past 6 months.
December 2020
Liz from Houston Sword Sports
Company Size: 2-10 employees
Industry: Sports
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
4.0
Customer support
4.0
Functionality
5.0
December 2020
Used it for three years - feature rich but hard to use
We switched from Mindbody to Zenplanner and used it for three years. Zenplanner is chock full of features (other than membership discounts, as mentioned above), but it's so full of features that it becomes clunky and hard to use. I could do just about anything from my admin account, but my fellow coaches who spent less time in it had a harder time working with it. Customers also struggled a lot. We have now switched to Upper Hand, and while it has fewer features and the reports aren't as good, our customers are actually booking their own classes instead of making me do it.
Pros
I was the primary account administrator, and I could fix just about anything retroactively. Once you really know your way around, it's got almost everything you could think to want. There are a lot of customization options for emails you can send your customers, and it was easy to check which emails an individual had opened. The reports were great. Best reporting I've seen, and it's pretty much the only thing I'll miss. Support was good - very responsive, with multiple ways to contact them. I also appreciated the discounts they gave businesses at the start of the COVID shutdowns.
Cons
The software was very difficult for customers to use, so much that about half of our parents (and a couple of our coaches) just wanted me to do everything for them. Doing so on my end was time-consuming. Zenplanner offers some options to integrate with our existing website, but it didn't work in every circumstance. What customers could do from our primary domain was pretty limited, and it wasn't easy to switch back and forth between our site and the ZP site. Zenplanner does not offer automatically-applied membership discounts, so we had to have customers use offer codes. Membership discounts (such as on retail or private lessons) are pretty standard in fitness businesses and not having that option was a major pain. There was no way to easily see which coaches had availability at which times.
Reasons for Switching to Zen Planner
Mindbody raised rates while reducing features. Mindbody was even harder for our customers to use.
November 2020
Brie from edge fitness clubs
Company Size: 5,001-10,000 employees
Industry: Health, Wellness and Fitness
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2020
this was my favorite fitness computer software that ive used
experience was great- we just wish that the price was lower so that we didnt have to switch to another system
Pros
easy to check members in and out. had a great user interface and was very easy to read and understand
Cons
didnt merge with a lot of other softwares and the price is quite expensive. i worked in a privately owned gym so it wasn't worth the cost after a while