About eWorkOrders

eWorkOrders is a cloud-based maintenance management solution offering an integrated suite of tools to manage work orders, asset management, inventory management and preventative maintenance.

The software solution provides users with tools and an interface that gives users the ability to organize service requests and other employee tasks into a single platform, available to owners, managers, engineers, tenants, vendors and others. Data can be displayed as text and on an interactive calendar or map.

eWorkOrders features a reporting module with essential reporting tools that gives users the ability to assemble their data collection within their CMMS and transform it into reports.

The software solution can be configured for businesses of any size,...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

44 Reviews of eWorkOrders

Average User Ratings

Overall

4.90 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(43)

43

4 stars

(5)

5

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 44 results

March 2019

Jamie from Skagit PUD#1

Company Size: 51-200 employees

Industry: Utilities

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2019

eWorkOrders review

In a past life, I was a database manager and I believe I have kept up in most areas of information technology. So I think I'm qualified to say that this software has been designed with the end-users in mind. It's easy to set up and easy to maintain. The real selling point though is the company's customer support. From the first email reply onward, the customer support has been phenomenal.

Pros

Ease of set-up and Customer Service We looked at several CMMS packages before settling on eWorkOrders. We needed a program that we could set up quickly and get moving on to satisfy regulatory requirements. eWorkOrders had our back. With the provided training and set-up support we met our deadline and are now fully running with the software.

Cons

The software didn't come with an army of robots to actually perform the work... Seriously though, this is a well designed software solution.

April 2019

Sandra from City of Kingsland

Company Size: 201-500 employees

Industry: Government Administration

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2019

Eworkorders review

We recently were asked to find a software that has the capability of our customers to create a work order request on line. Low and behold we already had it. After finding out about that, it took very little time to have it set up to our specs and was in use in very little time. That is what is so great about Eworkorders is that they have so many aspects of their software that I am still finding out new things, and that is after 10 years of using it.

Pros

I have been using Eworkorders for 10 years. I took quite a while back then looking at different softwares for our workorders when our other software became outdated and not very easy to use to begin with. This is when I came upon Eworkorders. After talking with their representative and looking at their formats and the east to customize it, I realized this was the software I was looking for. I haven't looked back. If for any reason I have a question or needs something added that I don't have the capability to do, they will help me in anyway. They have a fantastic team to work with. Again, the ease of using the software, the customization to my specifications and so much more is the reason I have stayed with them for so long. I hope to be one of their customers for many years to come.

Cons

I have no cons to speak about with Eworkorders. Their ease to accommodate my specific needs is awesome.

November 2017

Paul from Focused Equipment Events LLC

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2017

I've been a Maintenance Manager/Consultant for 30 years in large & small companies around the world.

Easy way to provide feedback

Pros

It's got all the features of the expensive CMMS I've used and is affordable and user friendly. Most of companies I work in have absolutely nothing and that's why I get called. I go in and install a Maintenance Process. The most important step in my process is implementing a used friendly CMMS. Most companies don't have a "computer person" within the Maintenance Department so I pick a Trades person who has some knowledge and train them. I've also hired temporary help to hire people to come in and set it up. It's worked very well for me and the companies. A lot of companies have a CMMS they don't use. Old software that died on the vine because of cost, people transitioned out or it was just a show to pass an audit their required to show evidence they have their arm's around reliability. I use it to capture what's going on with their equipment and apply Continuous Improvement to identify the repeat breakdowns and eliminate them one by one. Ease of use and history information are the main reasons I recommend eworkorders.

August 2009

Tom from City of Olympia, Washington State

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

August 2009

A Top Flight Product That Fits Any Budget

I conducted extensive research of web-based Computerized Maintenance Management Systems (CMMS) looking for the best product available for an entity with a limited maintenance budget. eWorkOrders won hands down! The support staff is one of the best I ever encountered! An example is when I have asked for additional reports to be designed for my use, they first researched their extensive report library and sent me an existing report or modified an existing report to fit my needs. They did this without a charge, when they could easily have just created a new report and sent me an invoice for payment. You will have to spend many thousands of dollars to get a product with more bells and whistles than eWorkOrders. I highly recommend this product and the people behind it!

Pros

eWorkOrders is easy to use. The advantage of the product being web-based, over a stand-alone product installed on the users server or desktop computer, cannot be overstated. The ability to receive instant feedback from customers when a work order is closed out has allowed me to quantify and measure the new emphasis we have placed on an increase in quality customer service. I have many lessees in city-owned buildings that never before had access to the city Intranet based work request system and were forced to place a work request through e-mail, the telephone or a verbal request to a passing maintenance worker. With eWorkOrders, all my customers now can enter work requests that I am able to respond to immediately, receive feedback, measure and develop reports from a single database.

Cons

As with any system, eWorkOrders works best with internal admin support. However, we have been able to utilize it well with intensive training of the maintenence staff; with all entries being made by the maintenance workers themselves.

March 2019

Mike from Camp Tejas

Company Size: 11-50 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2019

Easy to use

eWorkOrders is more than we need. I am sure that we will only scratch the surface. Anytime I have had a question or recomendation for change over these 5 years, they have always been accomodating and helpful. Customer service is great and the relationship has always been valued.

Pros

Unity of Types. Relationships are unified throughout the user interface and share common threads that join them to assets, people and equipment, making queries intuitive and simple. New areas/employees/assets are easy to create by copying an existing area/employee/asset along with its common attributes, making minimal changes.

Cons

The skin. It needs some round edges and a cleaner face. The look is a bit Windows 3.11 -sorry :)