Fixd Software


Fixd is a cloud-based maintenance management software solution specializing in asset and work order management. It is suited for businesses of all sizes across a variety of industries, including energy, healthcare, agriculture, manufacturing, construction, government and property management.

In Fixd, users can create, plan and track tasks. Work orders can be created for preventive maintenance or for unscheduled maintenance issues such as breakdowns. Work orders can be assigned to both in-house technicians and third-party contractors.

With its asset management module, Fixd users can view a hierarchical asset structure. They can see where assets are, as well as where they have been.

Fixd also includes inventory and employee management capabilities. Inventory levels are automatically updated when new shipments come in and when parts are used up. The system can auto-populate timesheets with information directly from work orders.

Fixd also includes reporting functionality with each module. It is priced per user. Mobile apps are available for Android and iOS.



33 Reviews of Fixd

Overall rating

4.15 / 5 stars

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Showing 1 - 20 of 33 reviews

October 2017

Keiran from Meridian Energy

Company Size: 501-1,000 employees

Review Source


Ease-of-use

4 of 5

Customer support

5 of 5

Functionality

3 of 5

October 2017

Fixd is a very useful tools but it does have its limitations

It would be great if the website was optimised for mobile. Sometimes I like to bring up tasks while I'm away from my desk but it's very difficult to navigate.

Pros

Ease of use espically with the issuing TOC, the ability to raise new tasks is quite easy and straight forward, customer service is excellent as any issue get sorted very quickly.

Cons

Hositing can be very slow at times, no ability to edit exisiting user names/email addresses, browser spellcheck no longer works with the new comments field, file uploading limit is too small (would be nice if it was raised to 10mb)

June 2016

Laura from First Wind Energy, LLC

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

June 2016

Extremely User Friendly

My company found our selves in a situation in which we needed Inventory Control measures put in place is a very short period of time. Fixd was easily implemented and has been a breeze to use since. We have grown with Fixd (formerly WTGservice) and are happy to be a part of the family. I personally am the administrator for my company and if I can't solve an issue myself, the Customer Service is second to none.

Pros

Ease of use

Cons

Small glitches that can occur with double clicks

April 2017

Matt from terraform - sunedison - firstwind

Company Size: 201-500 employees


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

1 of 5

Functionality

4 of 5

April 2017

Overall good experience and easy to use and navigate

Pros

Ease of use and navigability it is easy to find work tasks and create new tasks. I also like the ease of time entry.

Cons

We sometimes lose comments and time entry due to multiple people being in the same open task if there was a way to show if there is multiple people that have the task open or allow multiple people to be working in the task.

October 2017

Matt from Longroad Energy

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2017

Easy to use

Pros

The product is easy to navigate between tabs. Another easy feature is to upload document to the task.

Cons

The fixd app is confusing and hard to use. Adding a list of materials to a task is time consuming, it would be nice to have a maintenance parts list per loaded in fixed to expend parts.

June 2016

Luke from Sunedison

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

June 2016

Nice and Easy

Keeping track of time and parts can be a pain in the hind end! That was before Fixd, now all of this is a piece of cake! The ease of learning and using this product is hands down the best I have worked with. I have used other systems similar and it took me twice as much time to become proficient with other programs. Thanks a million for your product! I would recommend it to anyone!

April 2017

Christopher from Jacobs

Company Size: 10,000+ employees


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

April 2017

A useful system that can be easily accessed whilst out of the office

Pros

Stored information is easily accessible and the site is easy to navigate, the is more that the software can do for us which we are hoping to utilize in the future

Cons

During recent maintenance the whole site was down and we were unable to access any of our documentation

June 2016

Joshua from SunEdison/FirstWind

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

June 2016

Fixd Review

We have been using this program for a few years now. It started as WTG Services and was recently changed to Fixd. It makes the receiving and billing out of parts very easy and efficient. Also makes recording time to certain very easy as well.

June 2016

Nick from SunEdison


Ease-of-use

5 of 5

Functionality

5 of 5

June 2016

Great product which is simple to use and quick to learn

Pros

It's ease of use. I come from using SAP/ADP Maximo which are both just awful and clunky systems, being able to briefly train a new technician or someone unfamiliar with the system on how to use it and have them proficient within a few days speaks for itself. We have a BOP technician who is not all that proficient with computers and we have been able to easily walk him through the site over the phone to help us find parts needed while we were not able to get to a computer.

Cons

When approving tasks, sometimes I have issues where my site will not populate and it takes a few extra clicks to get back after each job I close. Also, while using "Quick Approval" it would be nice if you could scroll through the details on that page vs. having to open up the task. When I go through and close tasks I will open the task and click each tab to verify everything, if I could review all of that info on one page it seems like it may be quicker/easier. Another nitpick I have would be to have a quick button on the main screen to create a task on single/multiple assets vs. having to click through a few screens.

June 2016

Brett from Renew Energy Maintenance

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

3 of 5

June 2016

Good for PC

We primarily use Fixd for a couple tasks. All of our hourly employees use Fixd to keep track of their hours and we use the "Documents" feature to host our safety documentation, procedures, and any other field doc that the technicians need to access while on the road. As far as the time sheet feature, it can be a bit of a pain to do on a small mobile device, but you can get the job done. Documents works as expected on a PC but severely struggles while on a mobile device, this is becoming an issue. We are primarily switching to a tablet type of workforce and having our documents inaccessible does not work. We are experimenting with other softwares for document management because of this.

Pros

Simple and easy to use. Timesheets work very well

Cons

Does not work well on mobile devices. There isn't even a mobile optimized view that would make using a mobile browser so much easier.
Also, the app is frustrating to say the least, it is very thin on features and crashes when I try to use it on my iPad.

Response from Fixd of Fixd LLC

Replied June 2016

Thanks for the review Brett! Glad to hear that you like the timesheets and also the ease of use! The mobile apps (native to both Android & iOS) are both in their first iteration, so we're currently working really hard to add to the initial functionality - particularly with integrating both documentation & timesheets :-) Compatibility wise, the iOS app is optimized for use with the iPad. We've not had any client feedback to date to suggest any issues with crashing, so we'll get in touch with you directly via our support channel and get more details on your set-up & try and find out why you might be experiencing any issue.

June 2016

stanton from sunedison

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

June 2016

Stanton's Review

It has been a good experience. I have used many other programs and this is by far the best one I have used. All of the input that we as technicians has been implemented.

Pros

The ease of use over multiple platforms

Cons

The parts on the application for my phone i cannot look up parts, Maybe I just don't know how to use it. But I have not been successful at finding it.

September 2017

Melissa from RENEW Energy Maintenance

Company Size: 201-500 employees

Review Source


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

3 of 5

September 2017

Easy to Use

Overall it is a good product. It meets the needs of employers in the wind industry.

Pros

The software is easy to use and understand as an employee or employer. There are options on how to report your time with basically the same result (block and all day method). It keeps track of the two per diem rates that we have. The reports are customized just for us.

Cons

The overtime is not an automatic function. We manually have to put those hours in. There are a few items we would like to have customized just for us but cannot because it is not possible.

October 2017

Jamie from Meridian Energy

Company Size: 501-1,000 employees

Review Source


Ease-of-use

4 of 5

Value for money

2 of 5

Customer support

3 of 5

Functionality

3 of 5

October 2017

Has potential however is yet to apply itself

A good turbine specific system however inflexibility for tweaks and random updates/changes without notification causes frustration and increase mistrust. Customer service is usually of a high standard if contracted at the right time of the day. App needs development to include more functionality. It is good for raising single tasks on the road.

Pros

Turbine specific
Scheduled maintenance
Knowledge base search
Transfer of Control but could be much better if it could be tweaked
Materials, especially par and critical lists

Cons

Inflexible
Changes without notification
Time zone for customer support
Unable to attach a work location to a bulk task
Transfer of Control cannot be modified
Inflexible for administrators to manage users accounts
Materials can go into the negatives
App is purely for raising single tasks, would be good to have more functionality.

May 2017

Brian from terraform

Company Size: 51-200 employees


Ease-of-use

4 of 5

Functionality

4 of 5

May 2017

Pretty easy to use

Pros

Fairly simple to navigate the site, finding tasks is easy and simple to add all of our parts to and to add time to everything

Cons

hard to upload pictures on a mobile device, sometimes they will not save. main thing i do not like with fixed is that there is not a spell check.

June 2016

Nung from Sunedison

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

June 2016

Great application

This is the first application I had to use that did not require training. Anyone who knows how to use a computer can use this product with ease.

Pros

ease of use was the best feature of this product

Cons

I'm still trying to find one

June 2016

Jennifer from Energy Unlimited, Inc.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

June 2016

Awesome Time Saver

We are a very small Wind Energy Company with very little support staff. Fixd is very essential to us helping us control our inventory, assets and timesheets.

Pros

The ability to control our inventory and timesheets.

Cons

Need to have more of an ability to have a "shop" as a site where an asset doesn't have to be assigned to it. Maybe the feature is there and I just don't know it?

June 2016

Dave from SunEdison

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

June 2016

Fixd Review

Fixd is an effective tool in managing tasks, both expected and unexpected, inventory, and technician time utilization.

May 2018

Jarrett from Terraform Power

Company Size: 51-200 employees

Review Source


Ease-of-use

5 of 5

Functionality

5 of 5

May 2018

New User of Fixd

Pros

As a new user, I was thrown into the task of inventory and task close outs. The program was very easy to use and it was quick for me to pick it up and run with it.

Cons

In all honesty, there is not much to like about the program. A small update that could be done is to make it more visually appearing but other than that, its awesome.

June 2016

Scott from Energy Unlimited Inc

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

3 of 5

June 2016

Scott Martin Review of Fixd

The platform is good, would like more reporting ability, but overall excellent.

Pros

ease of access and navigation

Cons

reporting

July 2017

Brett from RENEW Energy Maintenance

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

2 of 5

July 2017

Some features work well

Helps to streamline inventory handling for our Operations and Management sites Allows us to handle timesheets for traveling technicians working in a variety of states Documentation function works okay if on a computer

Pros

The individual functions of the website work well.
Timesheets are easily filled on computers or mobile devices
Timesheets states and state tax information is handled well
Reporting feature is rather robust
The implementation of tasks work well for managing multiple Operations sites
The documentation feature works well on a computer
Support is easily reachable through the chat feature

Cons

The largest aggravation of Fixd is its inability to have the documentation reached through mobile devices.
Fixd documentation will occasionally have data corruption issues and although they are quickly addressed by the Fixd team, this is frustrating
Reporting, although robust, does not allow the report to highly customized outside of the downloading the report Xcel file and editing the sheet
Training documentation is lacking for completing tasks and using the software

June 2017

Marion from Soitec

Company Size: 11-50 employees


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2017

Excellents!!

Pros

Using Fixd is one of the best ways to keep up with our daily task and schedule out future ones.

Cons

Still have issues uploading pictures or PDF files to the work performed. Not sure if its our end or not but still under determination.