Maintenance Pro Software

4.67 / 5 (9)

About Maintenance Pro


Maintenance Pro is an on-premise preventive maintenance solution with integrated predictive maintenance, inventory, asset, and work order management functionalities provided in the suite. The solution comes with a pre-defined set of services and also allows for customized lists and schedules. Maintenance Pro's unique tree navigation helps in categorizing and locating equipment that users can assign specifically to equipment and categories.

IMS also offers Fleet Maintenance Pro that helps users manage fleet inventory, repairs, fuel, and parts. Multiple vehicles can be included on the system, covering a wide range of descriptive details vital to fleet management that helps users get clear visibility over their fleet at all times. IMS provides reporting functionalities that gives users access to the asset’s entire history, trends, cost analyses and measurements of effectiveness.

Perpetual license is offered for a one-time fee that includes support via phone and through an online knowledge base.



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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Windows 8, Windows 10

9 Reviews of Maintenance Pro

Average User Ratings

Overall

4.67 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(5)

4 stars

(4)

3 stars

(0)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

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Showing 1-9 of 9 reviews

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December 2014

Barb from Lloyd's Construction Services


Ease-of-use

4.0

Customer support

5.0

Functionality

4.0

December 2014

All vehicles and equipment at the tip of your fingers

Pros

We purchased Fleet Maintenance Pro to contain all of our vehicle and metered equipment in one place, and that is exactly what it does. It holds details from the purchase, work done on the unit, fuel to the sale of it and everything in between. We have been very pleased so far with the support that has been provided. They are quick to respond and provide detail resolutions.

Cons

As with any software, there are things that could be improved. I believe the security is a bit overwhelming. I believe it would be much easier if you set up a group and assigned access per group. I believe that you have to assign by user which is cumbersome when you have 14 drivers and 20 others that are accessing the system.
We have had some issues with connectivity to the system via mobile phones but are hoping that the upgrade to version 14 will resolve some of this. The last thing that I do not like about this program this far is that the person who enters the repair order can not be found after a work order is opened on the repair. Since we have had problems with he said she said for repairs, this has not helped solve this as all. I would think that the repair information would flow through to history. It would be nice to evaluate on a monthly basis who is entering them and who may still be struggling with the process.

November 2013

Larry from City Of Elk City


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

November 2013

We are a municipality with approximately 366 pieces of equipment we maintain with the assistance of Fleet Maintenance Pro Version 12. Before Fleet Pro, we used a database program we created in-house that quickly became outdated and just didn't provide the strength we needed to keep up with a constantly changing and growing fleet operation. I was a little concerned at first about how easy Fleet was to use; I was worried that a software this easy to use must have some weaknesses, but it has proven itself strong enough time and time again. I looked at several different software packages, and they seemed to be somewhat complex and cumbersome compared to Fleet. We have been using Fleet Pro for close to ten years and have been extremely pleased with the advancements that have been made through the years as each new version was released. Our team has found the software to be very intuitive and easy to use while still having the underlying strength needed to manage our fleet's data needs quite well. We use the billing and calculating functionality of this software extensively every day, and we must be able to rely on its accuracy for accounting purposes. The most pleasing experience of all has been the support we have received through the years from IMS, and that has never changed.

October 2014

Aaron from McGee Corporation


Ease-of-use

4.0

Customer support

4.5

Functionality

3.5

October 2014

Simple and Effective

Pros

The IMS Customer Service is probably my favorite part about my experience with them and Fleet Maintenance. Don't get me wrong; the software is good, too, but anyone in a tech job knows that nothing is ever perfect, and when you hit little bumps, there needs to be good customer/technical support, and IMS has a good team for that.

Cons

Honestly, there wasn't really much I really dislike. If I had to choose, I would say the interface of Fleet Maintenance isn't the best. It's not so much that it's bad, but it's not the nicest looking I've seen and could probably be optimized a bit to be easier to navigate/read.

February 2018

Loreto from Market research

Company Size: 201-500 employees

Review Source


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

February 2018

Excellent System for Construction Services!!!

Pros

The equipment management system helps the company to properly monitor all the assets. Another feature that helps us a lot is its preventive maintenance facility. It helps to identify which equipment are due for maintenance/check up, thus, preventing a sudden breakdown during the operation.

Cons

I do not see any constraints in this system. I just encountered a slow loading when I extracted data. Since this happens only once, maybe it was an issue on our internet connection. Not a bog deal.

January 2018

Elaiza Grace from TIP-QC ORIENTS

Company Size: 51-200 employees

Review Source


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

January 2018

User Friendly Preventive Maintenance Software

Pros

This could help solve your lack of maintenance schedule and documented procedures. Printed preventive maintenance checklist per machine and manual encoding can be handful. Most companies fail to comply with their document control and internal audits as requirement of GMP, HACCP, and other verification programs. This serves as a big help to your company in getting real time updates of preventive maintenance activities. As a result, corrective actions can be applied right away since maintenance personnel and the owner can have access to the software.

Cons

Additional number of users would also cost you more. However, this software would also require you lesser number of people to do the job.

October 2015

Daniele from Hi-Tech Towers, Inc.


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

October 2015

Excellent program

Pros

We compared several maintenance tracking programs and found Maintenance Pro to be the most user friendly product. The most convenient part is being able to view so much information in one area without having to search for that particular unit in another module to find the rest of the information you are looking for. Also, every time I have called into customer service with questions they are so friendly and quick to respond.

Cons

I have not experienced anything to this point that I would consider to negative about this product or vendor.

September 2014

Tim from McGee Corporation


Ease-of-use

4.5

Customer support

5.0

Functionality

4.0

September 2014

Easy to use, solid software

Pros

This software was simple to set up and our interactions with the company's support were pleasant.

Cons

We migrated from the standalone version to the SQL Server version shortly after purchase, and the SQL Server version seems to run slower, especially at startup. It would be nice if the app used Windows authentication in a domain environment.

September 2014

Chad from Benzie Bus


Ease-of-use

4.0

Customer support

4.0

Functionality

4.0

September 2014

Great Product!

Pros

I spent some time researching several products, and I thought that this product was the most user-friendly.

Cons

When I was looking into purchasing this product, they did a presentation of their product. I would have found it helpful for them to log on with me and actually give a brief online training.

October 2015

Stephanie from Insul-Tech


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

October 2015

Fleet Maintenance Pro

Pros

Product is user friendly and the vendor has good customer support

Cons

I don't have any complaints about the product and vendor