Maxpanda Work Order Software

4.47 / 5 (152)

About Maxpanda Work Order


Maxpanda Work Order CMMS is a cloud-based solution that offers a suite of tools which includes integrated asset management, inventory management and preventive maintenance.

Property managers and facility directors can choose how they would like to track their assets in real time. Maintenance related costs flow directly into the accounting package and users are alerted of the updates through push notifications. Customers can submit requests through any web-accessible browser, ensuring that nothing slips through the cracks and requests are routed in a routine fashion. After a request has been submitted and approved by the Admin, it’s then converted to a work order where users are notified by email about the status.

The Maxpanda team provides additional services to their clients, such as 3rd party integration, conversion and client data uploads. They have flexible subscriptions so companies can purchase the amount of usage they need, with unlimited user roles for each account.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 2000

152 Reviews of Maxpanda Work Order

Average User Ratings

Overall

4.47 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(87)

4 stars

(55)

3 stars

(6)

2 stars

(2)

1 stars

(2)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 152 reviews

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September 2016

Jason from South Point Hotel Casino and Spa

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2016

Well balanced software for the cost vs. features

The training guides that comes with the software makes everything easy. Maxpanda is very easy to learn, and people don't need lots of training to get started. Maxpanda allows users to schedule work orders. This is important for users who are not always on seat or users that easily forget. They can easily schedule work orders to make sure everything is done when it is needed to be done. They bring value with each new update. Even if you don't use some of the new features at times, it's nice to know they are constantly improving their product. The live training made it easy for our employees to get used to the software. It has also improved our company's productivity. The mobile phone App is unique. It keeps you up to date and makes sure you don't lose any work orders. Maxpanda has no upfront cost which is really nice. Very happy with the fast turnaround response time.

Pros

Great mobile app (Android, iPhone, iPad). It's a great investment and a huge alternative to other management softwares. It meets the budget for software compared with other softwares.

What I love most about Maxpanda is the push notifications for new work orders. Getting a push notification when you have a work order is a great feature. It makes sure you never miss any work order.

The ability to access Maxpanda on desktop or smart phone or tablet makes it a unique software. This means you can do whatever you want to do wherever you want to do it.

Cons

Auto emailed reports to admins is not available. Neither is the ability to integrate our accounting package to the database. I believe this is on their roadmap and should be exciting to review it.

Response from Maxpanda Software of Maxpanda Software

Replied September 2016

Thanks for the 5 star cmms review. It's our pleasure to ensure every cmms user has been 100% trained and updated on all the latest features in Maxpanda CMMS. If you have any further questions please contact max@maxpanda.com directly or visit www.maxpanda.com to book a free training session with 1 of our multiple product managers 24/7.

April 2016

John from Accurate Elevator Contract


Ease-of-use

4.5

Customer support

4.0

Functionality

4.0

April 2016

The Best ... Work Order Management Software I have found

Pros

In doing research for a project I found MaxPanda after no less than 60 hours of searching over a period of a couple weeks. When I finally stumbled upon MaxPanda it was like a breath of fresh air. It's User Interface for my customers is top notch. Then when you dive into the program it's simple and straight forward design makes it easy to master and manipulate the data the way you want. I was looking at a very specific, almost customized software without having to build it all on my own. Max was not perfect, but they worked with me to find how to get the best product out the quickest. Overall I found most of the software that can be heavily cusomized is very dated. They are not cloud based. They make it difficult to get ahold of your data once you collect it, so if you want to create custom api charts it could be difficult. I found 3 or 4 programs that would work, but they looked like spread sheets, not smooth and fun.
So customer service is near instant. The company has been around long enough not to worry about them going out of business next month. The User interface is the best on the market. Then they give you 15 days free trial to kick the tires.

Cons

The only issue I had with the company boils down to lack of communication between myself and the team member I was handed off to once I started my trial. I was trying to do something different from the intended use of the software. Due to lack of communication, I was lead to believe this product would not work for me. After further communication, an update ended up being the difference between doing business with MaxPanda and not.
They did not update this product for me, they have a transparent list of future upgrades by the month. It had been in the works for awhile. Just the timing worked out for me and my project.

January 2019

Ryan from Tri-Cities Community Health

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

3.0

Functionality

3.0

January 2019

Max Panda work order system

i would say for the price we have had an overall positive experience, but you better be able to figure out the system by yourself or wait a while for help and then expect to spend some time going back and forth explaining yourself to finally get what you need.

Pros

ease of a new hire to figure out how to request a work order.

Cons

1- you cannot delete past/terminated users, it clutters up figuring out who is really using the system
2- when applying notes when changing the status of a request it only goes in to the status change history. most of my staff are too lazy to go in and look at the status change- if you make a status change the notes should be sent via e-mail to let the requester know what happened.
3-tutorials suck, system needs new tutorials to go over every aspect of the system. even though it is a cost effective system, they would stop me from looking at their competitors just because of the back end time i spend trying to figure out how to set up and individualize the system to meet my needs.
4- support sucks- when i need support i need support now! not in some nebulous future when my problem has already been compounded by down time. they need to to implement real time IT or user support. a real human voice/skype/e-mail/ can go along way.
5- graphs and reports- is there any way to really customize them?

June 2018

Mitch from Hobbiton Movie Set

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2018

Great value and excellent solution to business needs.

Pros

Implementing Maxpanda into our Tourism Business as a site and asset management tool has created countless efficiency gains across all areas of the business. The software provides the perfect balance between being simple enough to be user friendly, whilst providing the more complex functions to meet specific needs. I researched many of the other cloud CMMS solutions available and am extremely happy with the outcome. Before signing up I was concerned about access to customer support however all contact between Maxpanda and our administrator has been of the highest standard for any subscription based cloud service I have used. I highly recommend Maxpanda as a solution.

Cons

We are yet to come across an issue with maxpanda that their support team have not been quick to resolve. If there was any area for improvement it would be in their online library of tutorials to provide access to a more in depth explanation of the full suite of functions.

Response from Maxpanda Software of Maxpanda Software

Replied June 2018

Thank you very much Mitch for the wonderful review. As you know our software updates surpass our tech writers in documenting new features. Ensure you and your team are registered for the tech newsletter which provides biweekly update notifications on all things Maxpanda CMMS. We are also revamping our blog to support this initiative. https://www.maxpanda.com/blog/apps-updated Thanks again, Maxwell Davidson Support Analyst app.maxpanda.com

January 2018

Phillip from University of Florida, IFAS Facilities

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2018

An evergrowing software aimed at pleasing the needs of many client types.

Cost savings and streamlining of work order processes.

Pros

1. Easy to navigate.
2. Easy to teach to others.
3. Extremely affordable.
4. Quick and personable tech support.
5. Companies willingness to listed to end users needs and add features based on those needs.
6. The web based app is generally reliable and free of major bugs.

Cons

1. Inadequate beta testing before new features are released that sometimes lead to other bugs in the app.
2. Slow performance on the mobile app, sometimes leading to inability to use it.
3. Removal of features or functions without first notifying end users.
4. Needs more advanced reporting and accounting features. To be fair, Maxpanda is actively working on these areas and should implement them this year.
5. Some parts of its inventory processes are convoluted. However, Maxpanda is actively working with us to improve the process and add critical time saving features that simplify it while also adding accountability.
Note: This review should be treated as an ongoing/continual review of the product.

September 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

September 2018

Max Panda CMMS

We use Max Panda, almost exclusively, for collecting, organizing and assigning work.

Pros

I like web platform. No huge data base to house and manage. The value for cost is great. I also like the ease of submitting and assigning a work order. The app is good too. I like to the ability to enter work orders from the field, right as i see the issues. I also appreciate that our field staff can view the work order almost as soon as it is approved.
Max Panda is very versatile and can do much more than I have time to implement.

Cons

Max Panda is very versatile and can do much more than I have time to implement. Although I can see the useful aspects of the modules, the inventory and parts management portions are not as user friendly for me and do not get used as they should.
I would like to be able to create invoices for work that we perform to send out to our customers.

January 2019

Edna from LVC

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2019

can't think of a better software to use for my daily work!

Pros

you can track work orders easily. I use this to see what is currently going on in each department and can see statistics on each work order. very easy to maneuver around the website, customer service is always very quick to respond through email. there used to be glitches every once in a while, while filling out a work order (specifically while picking some items from the drop down menu) but that was quickly resolved and fixed! the maxpanda app is also easy to use, especially for our housekeeping team and any other department that is out on the field and can't access their computers. overall, I definitely recommend maxpanda, especially for daily use.

Cons

slight learning curve but very easy to use once you get familiarized with the program.

January 2019

Dwayne from TTG, Inc.

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

January 2019

Small Business Perspective

We now have a complete asset list and PM's are not being forgotten. PM's are done with proper written guidance to personnel.

Pros

Once you get familiar with it, you can keep track of a lot of instant data. It does a great job of alerting everyone involved on a timely basis.

Cons

I can not find a good manual-type of help for screens and looking up things, such as copying asset info or PM schedule to start a new one. As far as I can figure out, I have to start from scratch and reenter all data for an identical or similar asset/process. The help screen is not expansive or detailed enough. We also need more basic specific reports such as overdue WO's in specified time frames. The last thing is that PM's do not start countdown to the next PM, from the date completed. This sometimes causes 6 month PM's to turn into 2 or 3 month PM's because of a hold period or downtime between PM's. Timers should start only when a WO is completed/closed.

September 2018

Victor from Drury Southwest, Inc.

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2018

Great Software

Our work orders and PM tasks don't slip between the "cracks". They may not get done, but they are still on the list.

Pros

We use the software just for the work orders and Pm tasks. It allows work order communication between all the maintenance employees.

Cons

There are many other functions that "clog" up the views, like payroll tracking and simple accounting function which should be tracked by other systems. These functions don't allow full integration between payroll systems and accounting so for us it would mean double entry and that's not worth the extra time it takes. I wish we could turn some of these items off. There is an inventory function which we would like to use but it doesn't work the way we need it to.

September 2018

Phillip from Good Hope Studies

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2018

The Right CMMS for our Growing School

Maxpanda has provided the perfect vehicle to formalize our growing school's extensive maintenance processes. However, with the products continiuos development, we're finding more and more ways to get other (not typically cmms-related) business problems under control. Hats off to the development team. You deliver what you promise, and that's a rarity in today's age!

Pros

An incredibly powerful product wrapped in an easy-to-use GUI and tons of awesome (ongoing) updates!

Cons

The only downside is that we're in Southern Africa and the Maxpanda guys aren't in our timezone. This means that we have to wait a little (emphasis on 'little') longer to get helped. But when we do get their help, they are really amazing!

January 2018

Victor from Drury Southwest, Inc.

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use