About MEX Maintenance

The MEX Maintenance Software is a CMMS solution designed to increase productivity, reduce downtime and keep everyone in the loop. MEX is completely web-based and works on all devices from phones to computers and even tablets, ensuring the system is accessible from anywhere and at any time. You can deploy MEX either internally on a local server or as a hosted solution of the MEX cloud.

MEX is used across all areas of maintenance from reporting, to raising work orders, managing invoices, tracking depreciation, the list goes on. The system is fully customizable and empowers maintenance managers to make more informed decisions and know what needs maintenance, when and what specific job is required. The customizable Reporting and KPI Dashboard feature helps busine...


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Supported Operating System(s):

Web browser (OS agnostic), Windows 8

51 Reviews of MEX Maintenance

Average User Ratings

Overall

4.33 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(19)

19

4 stars

(30)

30

3 stars

(2)

2

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 51 results

March 2019

philip from Bega Cheese

Company Size: 1,001-5,000 employees

Industry: Food & Beverages

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2019

MEX Maintenance Review

MEX is already showing the business that we are top heavy with trades waiting around for break downs, with this information we now can plan more effectively by having trades onsite when required to carryout planned maintenance activities and not just be a breakdown team giving them more machine up-time.

Pros

MEX is by far one of the best CMMS I've used so far in my career its functionality makes it an easy system to implement which intern gives eases of use to the end user (maintenance trades), Also regions is a great tool to setup multiple site locations across the business ensuring we have a standardised asset tree and control files,

Cons

Mex today requires further development by giving you the ability to import rosters into your schedule which will give you better planning functionality

Response from MEX

Replied March 2019

Hi Philip, Thank you for leaving such a wonderful review. We take pride in customer satisfaction and are committed to delivering a useful and easy to use system. It's customers like you that make our job wonderful! Thanks, once again, for your kind words.

June 2019

John from Synlait Milk Ltd

Company Size: 501-1,000 employees

Industry: Food Production

Time Used: More than 2 years

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

June 2019

MEX = KISS Value for money.

This software is ideal for small to midsize business. The ease of use is that actual day to day users will love it. Value for money.

Pros

Extremely easy to use..Everything flows nicely, and easy to find Does the basics well.. WO-PO connection parts booking etc easy. WO PO process easy and well thought out. The PM is part is simple and easy to use. Parts easy to book to WO/PO or raising thru PMs. Ops(Online Request) works well.. MEX app works well.. Stores module well thought out-easy to use.. Support is excellent. Buying the software is extremely cheap, and is value for money. Searching for anything within the system easy. Easy to customize the interface with no programming skills. Because the accounts side of things is basic it is actually easy to understand. Asset tree structure easy to use, and simple to walk thru assets details. Printing attaching documents simple. Screens are quick to load (optimize with profiles and ranges).

Cons

Financial side is a bit basic, will be limiting for large companies. Scheduler system not the best. Even thou pages are infinitely customizable for users there is a compromise with the screen tlagging ages to load/freezing.. The odd annoying bug. Tailored to fleet/mining.. Wire frame reports a bit on the basic side. MEX app only IOS.

Response from MEX

Replied July 2019

Hi John, Thank you so much for your glowing review! We appreciate your honest feedback and its really great to hear that you have found MEX extremely easy to use and value for money. A main goal of ours is to make the system easy to use so that our users can actually use the system. It looks like we have reached that goal with you. Thanks again for your high recommendation of MEX!

June 2019

Martin from Fonterra Brands (Tip Top) Ltd.

Company Size: 201-500 employees

Industry: Food Production

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

June 2019

An awesome easy to use maintenance system

very good

Pros

Easy to implement, and learn. Does all the preventative planning and speeds up the re-occurring purchasing

Cons

No long term asset management functionality. I would like to see this implemented into MEX, so you can plan long-term improvements and capital replacements using MEX for major work at least 3-10 years ahead. Also no PM and asset criticality in system.

Response from MEX

Replied July 2019

Hi Martin, Thank you for sharing your feedback, both positive and constructive. We are super pleased to hear that you find MEX easy to implement and learn. In regards to long term Asset Management functionality, we would love to hear your thoughts on what more we can do to move in this direction. Do note with a recent update of MEX we have introduced Asset Criticality so you may need to update your system to make use of this new function. A member of our support team will be in touch shortly to help you with this. Thanks again for your review - we really appreciate it! Kind Regards, The MEX Team

October 2019

Sylvie from Road Science (Downer New Zealand)

Company Size: 51-200 employees

Industry: Oil & Energy

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Customer support

5.0

Functionality

2.0

October 2019

Great potential but latest products need a bit of work

Pros

It is very quick & easy to write jobs and link them to assets, and then copy and adjust them for similar jobs. The different portals interact really well and you can navigate through different areas with ease. The overall workflow is logical and the ability to cross-link multiple assets into the same job (via MEX inspections) allows you alot of flexibility in the way you write up your work.

Cons

The latest products - MEX Inspections and the iOS app - don't work that well together, so when the user is walking around with the app on a mobile device you cannot get an intergrated list of checks and the ability to add comments and photos on the one screen (you have to switch to the desktop view). The app is also not available on android (apple only). The format of work orders (the main tool you use in your daily operation) changes as it goes through the workflow (pre-generated, active, then archived in history) which is a bit annoying.

Response from MEX

Replied October 2019

Hi Sylvie, Thank you for leaving a review of MEX, we really appreciate your honest feedback. It is good to hear that you find the portals easy to use with logical workflows in-built. The problems you highlighted about Inspections and the iOS App is something we will definitely take on board whilst we are developing a new App Version for both iOS and Android. We would appreciate the opportunity to discuss this further to help resolve any issues. A support team member will be in touch shortly.

October 2019

Paul from Fletcher Building Group Technology

Company Size: 10,000+ employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

5.0

Functionality

5.0

October 2019

MEX at Golden Bay Cement

MEX are quick to offer solutions, but do not always listen to the Customer. Time will resolve that as the relationship between the new Maintenance Manager and MEX evolves. Integration has proven difficult and there are still issues to be dealt with. GBC is actively working on a plan to address issues and tighten up the integration performance. There is great scope for improvement at GBC, and there is a plan to address that. There is a lack of both ownership and understanding below the Maintenance Manager, a legacy of the previous Maintenance Manager. Again, GBC is working to address that.

Pros

The software is simple in nature. This makes learning the product easy, and training is accomplished with minimum fuss. The application is solid, the releases (Builds) are reliable. Support is top notch, and very responsive.

Cons

GBC did not make a great job of establishing their deliverables for the software. As a result, the product has been slow to deliver a lot of the benefits which are clearly there for the taking. A change of Maintenance Manager so soon after go-Live did not help GBC in achieving its goals either, but that is being addressed by the new Maintenance Manager.

Response from MEX

Replied October 2019

Hi Paul, Thanks for taking the time to leave a review of MEX, it is wonderful to hear about your experience with the system. Making a simple yet effective system is one of our main priorities so we are really glad to hear we have achieved this goal with you. We would like to hear more on your issues with the integration, so someone will be in touch shortly. Thanks again for the feedback!