MicroMain Maintenance is a robust CMMS/EAM software suite designed to manage work orders, optimize preventive maintenance, track assets, automate purchase orders and much more. The solution is used in a range of industries such as healthcare, manufacturing, property management, government, hospitality and education.
MicroMain offers four different software packages. Their most popular version, MicroMain Maintenance Premium, includes support for unlimited users and offers a comprehensive portfolio of features. Maintenance Basic is a cost-effective version of this solution perfect for smaller organizations.
For hospitals and healthcare facilities, MicroMain offers Maintenance Healthcare. This special version of their CMMS software includes added features to meet the needs of the healthcare industry, including tracking compliance for HIPAA- and PFI-related equipment, performing risk assessments, and generating TJC reports.
All versions of MicroMain Maintenance were designed to be as easy to use as possible. Additional features include standard reports, a visual work order schedule, Microsoft Outlook connectivity, a variety of options to fine-tune the user experience, and Control Center.
Rebecca from Root Bliss, Inc.
Employees number: 2-10 employees
The functionality is unlimited. It does everything we need it to do. Being able to make data-driven decisions from the advanced reporting feature has helped us save a ton of time and money.
To be honest, there isn't a whole lot that I would complain about. We find it very useful and it serves are needs.
James from Pharmatech
Employees number: 51-200 employees
This product is prime above all Facilities software that I have used. It does everything I need and then some.
It took a little getting use to, but in no time I was in the swing of the software and absolutely love it
Malakai from Pacific Marine & Civil Solutions
Employees number: 51-200 employees
All in all a great software to use.
Its a great software to use, overall it management strategies are dominant and i would to thank the software engineers for creating a user friendly software for personal or business use.
The product is of high standards that although it is a user friendly software it has a dominant function that's allows you to manage but also needs a strategically build option manual that allows users to make decisions.
Charles from Polymer Industries
Employees number: 201-500 employees
It is a very good system for our needs
I have found the software to be very easy to train employees on and it does about 95% of what we need it to do
I would liked to have a column in the system so it could be labeled for planned work. I would also like to be able to set up the layout the way I wanted it and have a save layout option so it would stay the way I set it up.
Karl from TrippNT
Lots of feature for minimal costs. Customer service is excellent!
Not as user friendly as some of the other software out there. I would love to be able to create new fields on the fly. If I create a new work order under an asset that's not in the system yet, then I have to back out and create the new asset first. There should be a drop down feature under the asset tab that you can just add in from any screen. The same should go for all the functions in the system.
Make sure it's right for your business. There's lots this software can do, but you don't have to use it all.
Andrew from President Container Group II
Not very familiar with this product but thus far it serves its purpose as far as organizing and giving the opportunity to prioritize work as needed.
Not really user friendly, and takes some getting used too. But once you manage to get the hang of how the ENTIRE SYSTEM operates and it's functions, it them becomes routine.
The ability to prioritize work orders by asset, weather routine maintenance, scheduled repair, emergency repair and safety related items. All Safety related items should be red flagged and automatically sent in to an OPEN work order rather then over looked in the "Requested" section. They should also be flagged some how, either color, or sent to the top of the list and BOLD - this way all safety related items get the attention they need and can be addressed in a timely manner.
Tracy from Custom Molded Products
Easy to navigate. I don't have to dig through tons of stuff that I will never use. I like the capability of generating a purchase order and referencing it to a work order. Reporting system is pretty good also, once you practice a bit. Training was excellent!
No complaints. It would be nice to have an email automatically generate to your staff when they are assigned a work order, or every morning when I come in, the work orders due for that day are already on the printer.
Consider this software, due to ease of use. You are able to navigate through the tabs/headers and find what you need quick.
Chris from R H Family Trust
We were not using any kind of software, so we started using MicroMain from scratch. It is very intuitive and simple to set up and start using . There is quite a bit of customization as far as naming fields to match your appropriate use. I really like the project feature which allows you to type a lot of information together under one project heading. I also really like the ability to store electronic documents within the system eliminating file drawers of paper in my office.
I haven't found anything I don't like as of yet! The software is so easy to use I haven't gone to any formal training. I've simply read the help text and user manual and got it up and running without any problem whatsoever
I evaluated six different competitors products before I selected MicroMan. It is a very strong application for a organization that isn't generating revenue through maintenance
Supichaya from Ricoh Electronics, Inc.
MicroMain provides us the best support and service. They always fix any issues or find an alternative way to fix the problem we have. The out-of-box software includes all of the major functions needed for CMMS, such as work order, asset, part inventory, purchase order, etc. The software is also customizable (via the source code) to fit the company's requirement.
The user security level configuration is not deep enough to control the field and button level (ex. enable/disable, read/update/delete etc.). For example, the system cannot prevent the user in the technician group from clicking the "Complete" button to close the WO when they are not allowed to close the WO.
To evaluate the software, the company created the evaluation matrix and evaluation criteria (such as cost, ease of use, flexibility, reliability, support, custom programming, and overall value). The final decision will be made based on the fact finding on the criteria and the weight to each criteria.
Scott from Stoughton Area School District
Vendor is fabulous to work with. Our account/sales rep was very thorough. We purchased the Premier package with web request and Mobile app.
Nothing. The vendor is the crucial aspect to why we selected the product.
Assess how you will be using it and the specifics of the applications. So many are very good; you just have to find the fit for your organization.
It will be a great tool when tracking standard work orders.
It’s easy to use and it is capable of exporting data into excel spreadsheets.
It is tedious when needing to upload documents to a work order. It also limits your ability to customize the layout and the reporting fields. The design is dated and doesn’t look like a software that is used in modern day.
Response: MicroMain, MicroMain Corporation
Date: October 2018
Thank you very much for taking the time to review our CMMS software. We are constantly taking our user feedback into consideration to make the product better. I have noted your feedback and will communicate with our development team your pain points, so they can be addressed. We appreciate your business and review.
The MicroMain Marketing Team
Brian from DelGrosso Foods, Inc.
Employees number: 51-200 employees
We now have a central location with all of the service records and equipment at our fingertips. Batch automation for work orders helps limit the time sitting at a computer setting up daily schedules.
There is a lot of customization with the field naming to match any naming convention you might want to implement. Our staff really likes how you can upload documents and images to store with each piece of equipment or device. Customer support is outstanding and very knowledge about the product and this is 1 of the big reasons we went with MicroMain.
User friendliness isn't as good as other software on the market, but the overall functionality overcomes a lot of that.
Erika from CCRC
This software is very difficult to use and is not user friendly. The only positive thing I can say is that it does store information.
Unfortunately this software is not very intuitive and very hard to use making it impossible to keep track of work orders.
Cale from PVHT
It is quick and easy
The software tracks everything you could think you would need on equipment, maintenance, and creates reoccurring tickets as reminders
For a small shop sometimes the software seems a bit large and over necessary especially for people that are not computer savvy
brandt from Disruptive Advertising
It's nice knowing when our company vehicles are due for regular maintenance and not having to worry and wonder. It's very detailed and easy to use. This goes for oil changes to tire pressure. Awesome software for anyway anywhere.
Sue from Ricoh Electronics, Inc.
Overall Micromain CMMS is great. It's easy to use and navigate. The customer service and technical support are always there for us. The function of the software is close to perfect, which Micromain always improve to suit their customers needs.
Anyway, I found that the software is still lacking on security feature when the users need to set up the security down to fields/buttons on the page.
Another restriction is the query page that should allow the users to select which fields/columns they want to see on the main query page and in which order.
Also, the printer setting should be easier for the users to be able to select their printers.
Thank you very much for your support to our company. I truly appreciate it.
Gina from Sonoma Valley Hospital
Overall I would give this a rating of 3 on a scale of 1 -5. Although I would recommend this product I also think it needs some work to be competitive.
Great support for merge and upgrade. Contracts feature is a great way to tract contract costs associated with assets.
Needs improved searching, not friendly trying to find areas to add to work orders. Would be nice to have a way to add multiple assets to a single work order. Also needs improved sorting / filtering ability, not user friendly to sort off of a column then close an item and have to re-sort again. Still some problems with reports.
Benjamin from Grand Teton Lodge Company
Great Customer Support and feature rich.
Implementation at large facility is time consuming, but not sure of any product where this would not be an issue.
Don from CBRE T/S
Very good program, But you really need a person to take the trouble calls and enter the data correctly. Depending on the size of the facilities. It is worth it the price,after you get it going.
If the information is entered into the data base correctly the payoff is almost endless. I run a staff that has between 9 and 14 , on a 24 hour operation,with the use of Micro Main Im able to pass down work orders, time tracking and productivity has went up and time management has improved, parts usage, accountability for resources has increased, one of the best uses for this program is being able to show someone who is not familiar with maintenance or engineering a picture of the part that was used on a job and also a picture of the equipment it was used on including the location of the equipment.Work orders can be grouped as projects for bill back purposes or just tracking progress. Normally in facilities maintenance we are considered to be overhead or the necessary evil, one of the ways to offset the cost of operation of a facilities is anything outside of the contract is to bill back the extra request. Micro Main provides me with the ability to do this.
Pick who you want to enter the data wisely, and the program will pay for its self many times over.