MPulse Software

4.56 / 5 (145)

Our advisors have recommended this product 28 times in the last 30 days

About MPulse

MPulse CMMS software provides integrated tracking, scheduling, and reporting tools for equipment and facilities maintenance organizations. The system offers flexible deployment options and compatibility with virtually any device, while the Infinity Tier option offers unlimited users.

Four solutions are available, with each subsequent edition offering additional features that build on previous editions; this allows organizations to add features as organizational needs change. MPulse Bronze is an entry-level solution for preventive maintenance (PM) and work order management. MPulse Silver has all the features included in Bronze, plus the ability to receive, manage, and update service requests from unlimited requesters. MPulse Gold offers a full suite of feature...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

145 Reviews of MPulse

Average User Ratings

Overall

4.56 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(80)

80

4 stars

(58)

58

3 stars

(5)

5

2 stars

(2)

2

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 145 results

January 2018

Anonymous

Verified Reviewer

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2018

MPulse is very user friendly and makes work manageable by being able to keep track of all schedules

Pros

The software is very easy to use and has allowed us to schedule, track, and report within the organization. The training is very user friendly and loading information is easy.

Cons

Some of the reporting options can be upgraded to export information but other than that we love the software for our organization.

December 2015

Scott from Brighton NC Machine Corporation

Industry: Electrical/Electronic Manufacturing

Time Used: Less than 6 months


Ease-of-use

4.0

Customer support

5.0

Functionality

5.0

December 2015

We absolutely made the right choice. MPulse is the real deal.

Pros

The customer service we receive from MPulse is second to none. We have a rather small maintenance department at our company, but that small team has a lot to keep track of. I had never used a CMMS system before so I had only a very basic understanding of what I would be doing on a day to day basis. After the first day of our implementation with MPulse our team knew we made the right decision. Our trainer demonstrated how powerful MPulse software is and showed us how to get the best results for our company. We were basically able to take it from there and start creating requests/work orders right away.

Cons

I think there is a great opportunity for MPulse to release an app that works the same way on all smart phones/tablets. There are pros/cons to accessing the full database vs accessing the mobile database on a smart phone. I find that our managers like using the full version on their smart phones, but the performance varies drastically from person to person simply because of the sheer number of different browsers/firmware versions/phone manufacturers. An app that could provide the full functionality of our database across all platforms would be very useful.

November 2018

Martin from Dish

Company Size: 10,000+ employees

Industry: Telecommunications

Time Used: Less than 2 years

Review Source


Ease-of-use

4.0

Functionality

5.0

November 2018

Very versatile and complete, but slow and buggy

If you only fill a few tickets par day, this software is very versatile and will probably fill your needs. If your plant is a high pace environment with several technicians working at the same time and filling over a couple hundred of tickets per day, look somewhere else.

Pros

Very versatile and complete. It will probably have every option you may need. Lots of options for personnel, assets, Preventative Maintenance, etc, as well as some easy ways of exporting data to further analyze for instance in Excel.

Cons

Some procedures of the user interface are not intuitive, you have to learn them. For instance, you would expect that double-clicking on a link would open the element selected, but no, you have to click once and then press an arrow near the top of the screen to "slide" the list and uncover the details. It is slow at times. A ticket that may take 5 minutes to resolve, can take an additional 3 minutes to fill in the information, with screen navigation being slow. It is buggy. Some bugs seemed to be cleared, only to come back in a later revision. For instance, you may be filling in information in a ticket, then the browser refreshes by itself and all of a sudden you find yourself filling a different ticket. Or you get kicked out to a different screen and the ticket you've been working on just disappears and there is no way to find it again.

June 2015

Jason from Fletcher Academy INC

Time Used: More than 2 years


Ease-of-use

5.0

Customer support

5.0

Functionality

4.5

June 2015

Fletcher Academy INC

Pros

Ability to tailor it to the needs of your business modify wording and change it to your preferences.

Cons

Unavoidable issues with web based programs - not a Mpulse problem just the fact that data having to travel over the country to servers there are multiple places and ways things can get slowed down. Hosted at your site gets rid of these problems but then makes your company responsible for a lot more headaches. We are not just a school we have businesses that support our school: Health food store, bakery, retirement center, Fitness center, Rental units commercial and residential, grounds and maintenance. We are able to track hours and create a history of what was done at all places in our campus.

September 2018

Jeff from Pronghorn Golf LLC

Company Size: 51-200 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2018

Mpulse

Pros

We really like this program. It has many features that we take advantage of. It is our companies primary ticket management software and it is used to manage all of our inventory and maintenance tracking.

Cons

The only problem we encountered was a very unique billing issue specific to our company but the tech support was very helpful and assisted us in coming up with a creative solution.