MPulse Software

Pros

This application has really help my company to track our inventories to properly managed it. We like the way it works.

Cons

We are yet to encounter any major challenge with the software. However, I think it should be improve to attack more users.

If you only fill a few tickets par day, this software is very versatile and will probably fill your needs. If your plant is a high pace environment with several technicians working at the same time and filling over a couple hundred of tickets per day, look somewhere else.

Pros

Very versatile and complete. It will probably have every option you may need. Lots of options for personnel, assets, Preventative Maintenance, etc, as well as some easy ways of exporting data to further analyze for instance in Excel.

Cons

Some procedures of the user interface are not intuitive, you have to learn them. For instance, you would expect that double-clicking on a link would open the element selected, but no, you have to click once and then press an arrow near the top of the screen to "slide" the list and uncover the details.
It is slow at times. A ticket that may take 5 minutes to resolve, can take an additional 3 minutes to fill in the information, with screen navigation being slow.
It is buggy. Some bugs seemed to be cleared, only to come back in a later revision. For instance, you may be filling in information in a ticket, then the browser refreshes by itself and all of a sudden you find yourself filling a different ticket. Or you get kicked out to a different screen and the ticket you've been working on just disappears and there is no way to find it again.

Pros

MPulse has totally transformed the way that our company processes inventory, work orders, asset management, and preventative maintenance for the better. Now is it easier for us to stay organized and on top of our maintenance.

The best part is that it is offered as a software you can purchase and own over other subscription softwares so monetarily it worked out better for us in the end.

Cons

Getting everything into the system has been a bit of a pain but the more work you put into it up front the more you get out of the long haul.

Pros

We really like this program. It has many features that we take advantage of. It is our companies primary ticket management software and it is used to manage all of our inventory and maintenance tracking.

Cons

The only problem we encountered was a very unique billing issue specific to our company but the tech support was very helpful and assisted us in coming up with a creative solution.

MPulse is crucial for managing maintenance in our building.

Pros

Scheduled maintenance. It is an easy and efficient way to keep track of all the scheduled maintenance. Also, work orders reports.

Cons

In MPulse 8, you have to sign up for digital cloud service to review your media. Sometimes, it is difficult to access the media.

Pros

MPulse is highly customizeble to even an aesthetic level where the interface can reflect your company. Much more practical though is that it is specially designed for fleet management, essential for distribution centers like the one I work for.

Cons

As with more technical CMMSs, this one does require a steeper learning curve. Everything can be set up for your needs, but needs to be done by a member of mPulse rather than within your own company.

System is very user friendly and super easy to train new employees with hands on and demos. Would highly recommend.

Pros

Ease of keeping track of all schedules to give to each employee so they know there schedules a day in advance.

An overall great CMMS. I research several before buying MPulse, and I'm very happy with our choice.

Pros

The software is very user friendly. It was easy to get it set up, customize and move between the different operations. Loading the employee information was quick and easy.

Cons

The initial training didn't really cover the pertinent information as it relates to our business. I would suggest they customize the training to the user's specific needs.

Mpulse is easy to use and quick to learn it has all applications we need for work orders and keeping track of our facility up keep it has allowed us to cut down on down time and schedule our workers more efficiently

I cannot give a very glowing review as I have been very disappointed with the system since I first started working with it in December.

Pros

I don't find much to like

Cons

There's not enough room here to tell you all the troubles I've had

Advice to Others

Search for the software that will work for your specific needs.

Installed Mpulse 7 with the specified training in two sites. All is working perfectly. The company recently introduced Mpulse 8 but had too many bugs and switched back to 7 within several days.

Pros

Ease to use

Cons

Need better debugging of new software

Advice to Others

Mpulse 7 is a great product and all our staff enjoys using it.

We purchased this software for our company to serve all of our building maintenance and ticketing needs. We also use the software for all IT related issues and will be expanding it's use to other departments in the near future. It is very intuitive and easy to use. Adding records and tracking maintenance and IT issues as well as future services is very easy. It has an excellent database feature to allow tracking of all assets. I would highly recommend this software.

Pros

The overall ease of use and functionality

Likes Best

It is easy to manage maintenance schedules and track work orders. We use to review all the maintenance for the building and scheduled contractors and vendors.

Likes Least

The reporting part could be a little more user friendly.

Recommendations

MPulse works very well with tracking maintenance and work orders. We also use to budget costs for building maintenance.

Likes Best

Makes organizing the work so each person involved can see what is happening

Likes Least

Some times the software is slow to load takes a couple of tries to submit work requests at times

Recommendations

very help full in tracking equipment issues and cost to maintain

Likes Best

Instructional videos and customer support product functionality.

Likes Least

It has a fairly long learning curve and updating the screen is a little slow.

Recommendations

Use the product and take notes of good and bad topics.

Likes Best

I do not like this system but the vendor is very supportive.

Likes Least

To hard to run and very time consuming. Need a secretary. I have myself and 2 maintenance guys. This system is for bigger corporations and I think you forgot the smaller guys that does need all that stuff. We had the 3.5 vision first and really liked it. Then it was no longer be supported so we moved up to the 7.0 and hate it.

Recommendations

Make it simple for a maintenance guy to enter info when done working on the machine and close the work orders. Be able to find that info for when the next time the machine goes back down.
I will not be renewing are contract this year. I am looking for other options.

Likes Best

I like that it trakes work orders and request and you can print out reports.

Likes Least

I did like version 6 a lot but like the options in version 7 and it just takes time to set it up and get used to all the functions

Recommendations

Go through the entire system and look at every function and what it can do.

Likes Best

Customer service and support are always helpful and patient.

Likes Least

Training sessions are not user focused. They should listen to you when you tell them your needs, then train you accordingly.

Recommendations

Make a list of your what you want to accomplish, who within the organization needs to do what, and how you want the communication process to flow

Likes Best

I like the work order system, and how it flows through the entire system. Our employees that need to utilize the software to generate a work order like it mush better than our old email process. It is easy to use, and has a lot of good snapshot graphical reports. I like the tracking of Preventative maintenance, and all of our building equipment.

Likes Least

We have a lot of buildings, and some of the graphical reports get squeezed when showing values on repair and maintenance, and are not easy to read.

Recommendations

Just make sure you get demonstrations on each software you are looking at. Compare ease of use, pricing, reporting capabilities, and tracking of equipment/ preventative maintenance. List all pros and cons, and choose the best one based on your own business environment. Some packages have way too many bells and whistles that you would mostly not use, and pay a premium for. MPulse met all of our requirements, and was at the right pricing point.

Likes Best

Ease of use, excellent support team.

Likes Least

The reporting options are what I like least

Recommendations

Ask questions about support after the sale. Most anyone can sell a software product but the most useful part of any software is the support team behind it.