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Work Order Software


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eMaint, a Fluke company, is a computerized maintenance management software (CMMS) solution that assists thousands of businesses worldwide to manage enterprise assets, streamline workflows, track inventory and schedule preventive and... Read More
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eMaint, a Fluke company, is a computerized maintenance management software (CMMS) solution that assists thousands of businesses worldwide to manage enterprise assets, streamline workflows, track inventory and schedule preventive and... Read More
 
 
Dude Solutions provides a suite of cloud-based maintenance management applications that provides businesses with centralized requests, automated maintenance workflows and reporting. Asset Essentials is suitable for manufacturers,... Read More
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Dude Solutions provides a suite of cloud-based maintenance management applications that provides businesses with centralized requests, automated maintenance workflows and reporting. Asset Essentials is suitable for manufacturers,... Read More
 
 
MPulse CMMS software provides integrated tracking, scheduling, and reporting tools for equipment and facilities maintenance organizations. The system offers flexible deployment options and compatibility with virtually any device, while... Read More
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MPulse CMMS software provides integrated tracking, scheduling, and reporting tools for equipment and facilities maintenance organizations. The system offers flexible deployment options and compatibility with virtually any device, while... Read More
 
 
FTMaintenance is a computerized maintenance management system (CMMS) that helps businesses of all sizes manage equipment, assets and facilities. With FTMaintenance, maintenance professionals can organize and control operations by automating... Read More
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FTMaintenance is a computerized maintenance management system (CMMS) that helps businesses of all sizes manage equipment, assets and facilities. With FTMaintenance, maintenance professionals can organize and control operations by automating... Read More
 
 
Hippo CMMS is a cloud-based maintenance management system with CMMS features that suit a variety of industry needs, from manufacturing and healthcare to hospitality and education. Hippo CMMS offers a graphical view of maintenance operations via... Read More
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Hippo CMMS is a cloud-based maintenance management system with CMMS features that suit a variety of industry needs, from manufacturing and healthcare to hospitality and education. Hippo CMMS offers a graphical view of maintenance operations via... Read More

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Maintenance Connection is a cloud-based software system for maintenance management. It is suitable for businesses of all sizes in general facilities management, healthcare, manufacturing, government, utilities, warehouses, energy development,... Read More
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Maintenance Connection is a cloud-based software system for maintenance management. It is suitable for businesses of all sizes in general facilities management, healthcare, manufacturing, government, utilities, warehouses, energy development,... Read More
 
 
Facilities Management eXpress (FMX) is used by a variety of industries including manufacturing, property management and education. With FMX, facilities managers can view their activities and associated costs, and building occupants... Read More
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Facilities Management eXpress (FMX) is used by a variety of industries including manufacturing, property management and education. With FMX, facilities managers can view their activities and associated costs, and building occupants... Read More
 
 
Fiix is a cloud-based computerized maintenance management system (CMMS) that helps businesses organize their maintenance departments, get on top of maintenance backlog, and work towards preventive maintenance. The CMMS helps manage... Read More
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Fiix is a cloud-based computerized maintenance management system (CMMS) that helps businesses organize their maintenance departments, get on top of maintenance backlog, and work towards preventive maintenance. The CMMS helps manage... Read More
 
 
Maintenance5000 is a cloud-based and on-premise maintenance management solution for small, medium and large businesses. It caters to companies in commercial, education, government, healthcare and not for profit verticals. Primary features... Read More
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Maintenance5000 is a cloud-based and on-premise maintenance management solution for small, medium and large businesses. It caters to companies in commercial, education, government, healthcare and not for profit verticals. Primary features... Read More
 
 
ManagerPlus is a CMMS solution that helps growing organizations manage their assets, maintenance, inventory, and purchasing. ManagerPlus is fit for asset-intensive industries like agriculture, construction, transportation, manufacturing,... Read More
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ManagerPlus is a CMMS solution that helps growing organizations manage their assets, maintenance, inventory, and purchasing. ManagerPlus is fit for asset-intensive industries like agriculture, construction, transportation, manufacturing,... Read More

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TabWare is a full-featured CMMS/EAM solution made exclusively for maintenance managers.The solution contains advanced analytics that make use of the data created stored during day-to-day operations so that companies can gain full visibility... Read More
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TabWare is a full-featured CMMS/EAM solution made exclusively for maintenance managers.The solution contains advanced analytics that make use of the data created stored during day-to-day operations so that companies can gain full visibility... Read More
 
 
MAINTIMIZER from Ashcom Technologies is a computerized maintenance management system (CMMS) with integrated enterprise asset management (EAM) solution capabilities. The solution comes in three different variants based on their deployment... Read More
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MAINTIMIZER from Ashcom Technologies is a computerized maintenance management system (CMMS) with integrated enterprise asset management (EAM) solution capabilities. The solution comes in three different variants based on their deployment... Read More
 
 
Axxerion CMMS is a cloud-based computerized maintenance management system (CMMS) suitable for any size company in different sectors including real estate, corporate, health care, education, retail, residential, manufacturing, service... Read More
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Axxerion CMMS is a cloud-based computerized maintenance management system (CMMS) suitable for any size company in different sectors including real estate, corporate, health care, education, retail, residential, manufacturing, service... Read More
 
 
DirectLine by Megamation is a cloud-based maintenance management software that serves the maintenance scheduling and compliance reporting needs of education, manufacturing, healthcare and beverage industry. Available on a monthly subscription,... Read More
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DirectLine by Megamation is a cloud-based maintenance management software that serves the maintenance scheduling and compliance reporting needs of education, manufacturing, healthcare and beverage industry. Available on a monthly subscription,... Read More
 
 
TheWorxHub by Dude Solutions is a cloud-based maintenance management solution designed specifically for both healthcare organizations and senior living communities. Its suite of applications helps users coordinate activities and supports... Read More
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TheWorxHub by Dude Solutions is a cloud-based maintenance management solution designed specifically for both healthcare organizations and senior living communities. Its suite of applications helps users coordinate activities and supports... Read More

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MAPCON is a maintenance management solution for manufacturing and facilities industries that offers standalone asset management, preventive maintenance, work order management and more. The solution provides mobile apps for iOS and... Read More
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MAPCON is a maintenance management solution for manufacturing and facilities industries that offers standalone asset management, preventive maintenance, work order management and more. The solution provides mobile apps for iOS and... Read More
 
 
IFS Applications is a cloud-based enterprise resource planning (ERP) solution that helps businesses to integrate data and processes across multiple departments and locations. It offers various modules to users for asset management,... Read More
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IFS Applications is a cloud-based enterprise resource planning (ERP) solution that helps businesses to integrate data and processes across multiple departments and locations. It offers various modules to users for asset management,... Read More
 
 
MindYourService.com is a cloud-based maintenance management solution designed to help service-based businesses schedule jobs, reduce expenditures, optimize workflow and task assignments, and operate in an error-free environment. The... Read More
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MindYourService.com is a cloud-based maintenance management solution designed to help service-based businesses schedule jobs, reduce expenditures, optimize workflow and task assignments, and operate in an error-free environment. The... Read More
 
 
Agility by SSG Insight is an integrated cloud-based computerized maintenance management (CMMS) and facilities management (CAFM) solution that helps maintenance and facility managers to manage their organizations' maintenance operations.... Read More
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Agility by SSG Insight is an integrated cloud-based computerized maintenance management (CMMS) and facilities management (CAFM) solution that helps maintenance and facility managers to manage their organizations' maintenance operations.... Read More
 
 
Coast CMMS is a cloud-based computerized maintenance management solution (CMMS) suitable for businesses of any size. Key features include asset management, inventory management, preventative maintenance and work order management. Coast... Read More
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Coast CMMS is a cloud-based computerized maintenance management solution (CMMS) suitable for businesses of any size. Key features include asset management, inventory management, preventative maintenance and work order management. Coast... Read More
 

Buyer's Guide

by Taylor Short,
Market Research Associate
Last Updated: December 1, 2018


Maintenance managers often have several assets to keep track of, and without software, this can be a daunting task. Work order management software helps them manage information about each piece of equipment, tool or vehicle in one central database, and manipulate those entries as corrective repairs or regular preventative maintenance is performed. This guide is intended to help buyers determine what features they need to manage maintenance most effectively. Here is what we’ll cover:

What Is Work Order Software?
Common Features of Work Order Software
Important Features to Consider
Benefits of Work Order Software
How Is It Priced?

What Is Work Order Software?

To understand what work order software does, it’s important to know what work orders are. A work order is simply an order, either delivered to a company from customers and clients or created internally, to perform some type of action. These orders can be entered directly into the system itself, or be submitted through client-facing forms on a website or mobile device. In the maintenance management sense, these generally refer to orders to perform maintenance or repairs on assets, vehicles, tools, equipment or facilities. Maintenance requests can be created in the following types:

  • Preventative, where assets are maintained at regular intervals to prevent future failures.
  • Corrective, where equipment is repaired following a breakdown.

Most modern maintenance management work order software solutions have features to help companies stay on top of preventative maintenance, so that assets are kept in peak performance condition and costly operational downtime is kept at a minimum. Work order software exists in several industry-specific CMMSs, such as fleet management, aircraft MRO and equipment maintenance.

For software related to work orders for field service organizations (rather than maintenance operations), please visit our field service work order guide.

Common Features of Work Order Software

With the number of software options available, buyers have a choice between "integrated suites," which contain all the common work order management applications, or cherry-picking the "best-of-breed" applications for each function. These systems will offer one or more of the following applications:

Work order creation and modification Captures from various sources, such as direct entry and Web-forms, and stores them in the system. From here, orders can be modified when maintenance and repairs are in process or completed.
Work order tracking Tracks orders as they move through the system, from initial entry to completion of order. This process can help maintenance managers prioritize the most urgent tasks, by assigning levels of importance to assets and sending alerts when crucial equipment requires repairs. Many systems also include a calendar for scheduling regularly occurring maintenance.
Work order metrics and reporting As orders are tracked in the system, the software can collect data on operational downtime, cost of repairs and materials, information about third-party maintenance companies and likely causes of the problem. Managers can then generate reports to gain a comprehensive view of maintenance costs and make informed decisions on streamlining operations.

Important Features to Consider

There are several optional modules available that add valuable functionality. Consider whether these options can assist your operations:

Website integration. The software can integrate Web forms into your website, so that clients, customers or employees can enter a work order from wherever they have access to the Internet.

Barcoding. Managers can tag each piece of equipment or asset with a one-of-a-kind barcode that, when scanned, instantly pulls relevant data about that item for review. This reduces the time it takes to search for an item in the database and helps better organize information.

Mobile access. For many maintenance managers, their assets are often miles away at another facility or rolling down the highway. Mobile access offers managers a convenient way to keep track of assets from their mobile device. A fleet truck driver, for example, could enter a request as soon as an issue arises, even if the vehicle breaks down on the road.

Benefits of Work Order Software

Work order software is a valuable investment for managers who want to streamline operations and save time hunting down information for assets. Some specific benefits include:

Reduced downtime. The combination of preventative maintenance and increased real-time data through mobile access helps reduce the time between a piece of equipment failing and getting it back online. A well-planned maintenance schedule can often prevent downtime altogether, keeping operations running smoothly without losing business.

Comprehensive repair history. Keeping track of repair history gives maintenance managers a long-term overview of repairs, so they can generate cost analyses and identify areas where costs could be reduced without impacting quality of services.

How Is It Priced?

Like other software, these systems are priced either by monthly subscription for a Web-based or cloud version, or with a one-time upfront cost for a perpetual license.

Pricing modelDescriptionExamples
Subscription-based, “Software-as-a-Service (SaaS)" or Web-based A monthly or annual fee, typically based on the number of users who access the system and/or the number of assets. eMaint X3, MaintenanceEDGE, HippoFM
Perpetual license fee A one-time, per-user or per-computer fee. Some products allow multiple users on a single license, while others require an additional license for each user. Updates, support and training may be a separate cost. Maintenance Pro, ManagerPlus, collectiveFleet

Free Download:
Maintenance Management Software Pricing Guide

 

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