TheWorxHub Software

4.66 / 5 (74)

Our advisors have recommended this product 7 times in the last 30 days

About TheWorxHub

TheWorxHub by Dude Solutions is a cloud-based maintenance management solution designed specifically for both healthcare organizations and senior living communities. Its suite of applications helps users coordinate activities and supports communication between every department. The solution allows operations professionals to manage maintenance tasks, assets, inventory, capital forecasting and more. The system is also compatible with any mobile device or tablet.

TheWorxHub is completely modular, so companies can pick and choose which features they want rather than having to purchase a full system. When a user submits a request, it is logged and can be tracked until it is resolved. It also notifies staff when any compliance-related tasks need to be performed, to...


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Supported Operating System(s):

Web browser (OS agnostic), Windows 8

64 Reviews of TheWorxHub

Average User Ratings

Overall

4.66 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(56)

56

4 stars

(13)

13

3 stars

(4)

4

2 stars

(0)

0

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 64 results

January 2020

Bas from Menno Place

Company Size: 501-1,000 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2020

Best CMM system for senior living

I have always enjoyed working with the software. They have always involved the end user in the development and its made the TheWorxHub one of the leading operations software.

Pros

The product is very user friendly. My staff have very little issues when using the software. Support is excellent.

Cons

Some of the glitches take awhile to get ironed out but considering how much the software does it runs smooth and they address the glitches if its critical to daily function of the software.

January 2020

Dale from Community Hospital Fairfax

Company Size: 51-200 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

January 2020

WorxHub

Overall the entire organization is more than pleased with the WorxHub program. The hospital previously didn't have a work order system and were using Excel spreadsheets to track requests. The transition to the WorxHub has been a huge benefit to all. Staff is always kept updated on their requests through the entire work order cycle. The online support is awesome. The WorxHub staff is very helpful in addressing the limited concerns that we have had, most simply required a little education on the matter. The support is the best! You never feel like your just another number.

Pros

This was easy to setup and get implemented. The support from Dude Solutions during & after setup was great. They were always available to assist and were very prompt in addressing any concerns that came up. The canned reports were sufficient for a small hospital like ours. The staff submitting work requests find it to be very intuitive to use. New employees are ready to use the WorxHub with minimal training required. The subscription cost is very reasonable. We evaluated several other CMMS programs and found the WorxHub to be the best bang for our buck.

Cons

I wish it had an adhoc report writer function to allow more options in creating reports. It still gives us what we need but more options are always better. Also wish the fields of the work order allowed more customization.

January 2020

Casey from PSL

Company Size: 1,001-5,000 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2020

Facilities and Campus operations and maintenance solution

This suite of solutions have enabled us to reduce time on transportation needs, simplify room booking, validate expenses on maintenance, and convert from being reactive to proactive by managing recurring and scheduled preventative maintenance work orders. Our organization has adopted bar coding of assets which saves time tracking assets and helps account for repaired, replaced, and misplaced assets.

Pros

The Worx-hub software and suite of solutions is of exceptional value and very user friendly. Like any other system or activity, what you put into it, you will get out of it. The system is scalable and interfaces well with multiple hardware platforms. Ease of use for end users is exceptional. Our end users include residents with little to no experience, staff with basic to moderate computer systems experience too our fully engaged maintenance and operations staff.

Cons

The most challenging aspect of the software, like any other, is the initial data entry of assets, products and systems, where none previously existed. It would have been far better if we had the ability to port over data.

January 2020

Edgar from Kisco Senior Living

Company Size: 1,001-5,000 employees

Industry: Environmental Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2020

My experience using CMMS

It has been an amazing experience and I am so glad that the company finally took the leap to CMMS across organization with a product that were able to tell her to are business model and operation.

Pros

Having the opportunity to pilot program at our facility for nearly two years was very challenging at a rewarding experience for me. Having the freedom to customize the system to our policies and procedures was invaluable and continues to be. I have used other systems in the past but the freedom of customizing the work has been a godsend.

Cons

They're still a lot of room for improvement and I wish they would listen more to client feedback in terms of some of the user interface and some features that should be looked at too further enhance and improve the system. The mobile website hasn't really changed much since I started using the system but it used some refinement and usability. I wonder if a better approach would be to have a phone app that could be more powerful than quicker. Some of the features that are found on the regular website are not found on the mobile site.

January 2020

Jeff from MRC The Crossings

Company Size: 201-500 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

January 2020

It works! I'm a Fan...

We run our entire campus on WorxHub. Repair orders, PMs, Inspection tracking including Life Safety. It allows us to be "excellent" instead of just "OK". We complete between six and seven HUNDRED work orders a month. I am certain that WorxHub would allow any type of business to be greatly improved if they use it consistently. I'm a fan...

Pros

I've used this software for almost five years. I think the thing I appreciate the most is the software company's continued effort to make the product better and better. It has improved tremendously in the past five years in both breadth and depth. I also appreciate the flexibility it typically offers to be able to manage the menus and other input data to make it "work" for the particular users.

Cons

Some of the data entry is still cumbersome. You still have to fill out six individual boxes of data to complete the work order and that doesn't include the details or the requestor. Reports are also a problem. I'm never really sure if the data I'm getting is the data I'm after... Sometimes the results seem to be incorrect--probably based on incorrect input or input that I'm not sure what it does. And I gave up completely on assets...