DocuWare Software

4.56 / 5 (48)

Our advisors have recommended this product 24 times in the last 30 days

About DocuWare

DocuWare is a cloud-based document management and workflow automation solution that helps businesses transfer digital and paper-based assets on a unified platform. Primarily catering to sectors such as finance, accounting, sales, marketing, GDPR, invoice processing and employee management, DocuWare captures data from various sources enabling users to perform automated data entry.

Primary features of DocuWare include SAP records, Windows folder import, full-text indexing, barcode recognition, task control, deletion workflows, versioning, pending box and flexible search. Additionally, the solution assists users with decision-making processes by sorting, linking and distributing information.

DocuWare provides comprehensive training and guidance through a...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

48 Reviews of DocuWare

Average User Ratings

Overall

4.56 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(31)

31

4 stars

(15)

15

3 stars

(1)

1

2 stars

(0)

0

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 48 results

October 2017

Rafael from Cetil Sistemas de Informtica

Company Size: 201-500 employees

Industry: Computer Software

Time Used: More than 2 years

Review Source: GetApp


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

October 2017

The Best Tool for Electronic Document Management

Pros

I use and manage DocuWare in the company where I work, it has an incredible administration tool, allowing you to create multiple access profiles, with rules for viewing and writing, allows you to create several file trays for separation and organization of them, among others features. Already for the end user of the company, the graphic interface of the Web part is very easy to understand, without a lot of unnecessary information, after only what the user needs to filter and find their documents. Importing documents into DocuWare is another fantastic thing, you can do this by simply printing the document through the DocuWare printer, a supplement that sends the document directly to the user's default tray, or to a certain tray if rules are created for it. You can also import documents into DocuWare simply by placing them in a certain pre-defined folder, which is monitored by the system and automatically imports as soon as a document is placed there. There is also the possibility of using scanners to scan physical documents, as you can also manually import the documents already scanned into DocuWare.

Cons

Regarding the tool I have nothing to complain about, but the support leaves something to be desired, DocuWare's own support takes some time to answer simple questions at times, but it has a vast documentation that can be used to remedy various types of doubts , often solving simpler problems without having to open a call for support.

July 2019

Chris from Noorda BEC

Company Size: 201-500 employees

Industry: Construction

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2019

Docuware Review

Docuware has been a great experience for our Company. It has allowed us to pay invoices faster, track information about who has overcharged us, and track change orders without letting them get lost in the shuffle.

Pros

Docuware is a powerful tool for routing paperwork through workflows. It has eliminated paper running through our office and allowed our employees to work from any location without needing physical access to the paper.

Cons

Setting up the workflows is difficult at first, but once you get used to "speaking the language" per se it's not bad at all.

Reasons for Choosing DocuWare

Worked best with our Exchange based system, had best and most advanced features for doing indexing of documents, and price was the best deal.

Response from DocuWare

Replied July 2019

Thank you for the great feedback! We love to hear when DocuWare is a great success for organizations like yours.

August 2019

Amber from Invariant Investments

Company Size: 2-10 employees

Industry: Financial Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

2.0

August 2019

Everyday User

Docuware has made it so much easier to store all of our client documents without having to keep the paper copies in the office. I use it daily as my checklist to make sure that all checks/transfer/account changes are getting taken care of in a timely manner from our custodian.

Pros

I like that I can keep track of pending checks/transfer easily and make sure they occur on a timely manner. It is very easy to pull up clients records and see everything we have on them.

Cons

I feel like we are on a very outdated version and have never been notified of upgrades. I'd like to be able to make my own "stamps" to mark documents how they should be marked.

Reasons for Choosing DocuWare

We did not research any other products, Docuware was shown to us when we purchased our copier.

Response from DocuWare

Replied August 2019

Hello Amber, Thank you for your review. You can get notifications of any version release by subscribing to our Blog and UserInfo right from our website. We release a new version about every 6 months, usually one in the Spring and then again in the Fall. Stamps are created in the DocuWare Thick Client, you should have access to create stamps as needed.

July 2018

Angela from Whittier Health Network

Company Size: 1,001-5,000 employees

Industry: Hospital & Health Care

Time Used: Less than 2 years

Review Source: GetApp


Ease-of-use

2.0

Functionality

2.0

July 2018

Response from DocuWare

Replied August 2018

Thank you so much for taking the time to write the review. We want to better understand your issues so that we can offer the appropriate assistance. Please reach out to us at customer.feedback@docuware.com. We would appreciate the opportunity to work with you to improve your experience with our solution.

June 2017

RAY from Tillamook Bay Community College

Company Size: 11-50 employees

Industry: Education Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2017

Investing in DocuWare was a good decision. It provides affordable value to our organization.

Efficiency, cross-department training and use, ability to archive documents we're required to maintain and reduce storage, ability to limit access to specific documents.

Pros

One of the big reasons our DocuWare roll out was such a success was because our IT vendor worked with us to develop a training and implementation `ramp-up approach that allowed us to continually roll out the solution to our departments. DocuWare has saved us weeks of time, in terms of finding needed information. We like that DocuWare is very customizable in how we are able to store documents. We also like that it provides a shared vault that everyone can pull from, ensuring consistency in document use.

Cons

We feel DocuWare. although we like the product, is not particularly intuitive. Users need a good training to get full use from the program.