Slowly turning into Dropbox except worse

Pros

I loved Infinit when it first came out. Sharing large files has always been a pain. It has fast speeds, can handle large files, and it's easy just to give someone a link to send a file or even request one with a link. Transfer is direct without the need of cloud storage so it is quicker than other solutions, and it's very easy to use. The UI is clean and simple.

Cons

File sharing just is less of a value prop to me. The only time someone needs a file NOW is when they're in my office so they can get it via USB. As well, infinit, to justify its pricing has added cloud storage. Why do I need Infinit and Dropbox, both? Infinit lacks the cloud storage features so I can't just use it, and the price tag doesn't justify how often I need to send a file.

I Dropbox ALL of my files so if I need to share them they're online 99% of the time. As well with Infinit you need to get others onto the app to share with them, total dealbreaker for many friends/coworkers. Infinit was fine when it was free but knowing that the file transfer is P2P makes it very hard to justify the steep monthly cost.

Customer Support does not exist, they will take your money

I was so excited about this company and product but after downloading it I realized it was not going to work for my company. I tried contacting them through the only methods I could find to verify that I could not use their product in the same way as the company I currently use (transferbigfiles.com). After weeks of no responses and began asking for a refund. To this day no one has replied back to my initial question or my need to get a refund. I lost over $100 on a product I can't use. Extremely disappointed. FYI this is the first negative review I have ever made for a service.

Pros

The software looks great and is easy to use.

Cons

Too limited in what it can do. No customer service (I could not get support and they would not refund me)