


Enterprise console



Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Windows 2000, Windows 8, Windows 10About Synergize
Synergize is a document management solution designed for large and midsize transportation businesses. It offers business process management, image capturing, workflow management tools and records management. The software is available for on-premise deployments on devices running Windows 10.
Users can search for uploaded documents using category, tree, simple and advanced searches, filter search results and preview retrieved documents. Documents can be annotated, redacted and updated, and change management features allows the original to remain unmodified. Users can tag documents as new, updated or a new version of an existing file, and audit trails help maintain file security.
A graphical workflow designer lets users define business processes using pr...
Enterprise console
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Windows 2000, Windows 8, Windows 10Average User Ratings
Overall
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
Likelihood to Recommend
Not likely
Very likely
December 2020
Ronen from Florida Beauty Flora, Inc.
Company Size: 51-200 employees
Industry: Transportation/Trucking/Railroad
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
4.0
Customer support
5.0
Functionality
3.0
December 2020
Synergize Review
good
Pros
Accessibility to imaging and a workflow feature that we hope to one day will actually work for all departments and all users
Cons
not intuitive enough for drivers and dispatchers to use to its fullest potential
Reasons for Choosing Synergize
more powerful. supported consolidation better. room to grow into other department. fits better company goal of transitioning all departments in paperless remote fully automated workflows
November 2020
Dave from FMC Transport, Inc.
Company Size: 51-200 employees
Industry: Transportation/Trucking/Railroad
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
November 2020
Synergize Works Well, but Support is OUTSTANDING!!
Very capable, very responsive company that will partner with you and do what it takes to provide automation for your document handling needs. Highly recommended!
Pros
We use Synergize to capture, organize and store our volumes of transportation documents. The folks at Microdea created and implemented a solution that was customized to our unique needs, and it normally works flawlessly. When there are hiccups (usually due to external issues beyond their control) Microdea always resolves same-day, and often same-hour. We deal with many vendors, and without a doubt, Microdea delivers some of the best, if not THE best customer service.
Cons
We are very happy with the software, and have no complaints. We did have some difficulty using their document viewer ("Synergize Viewer") over our RDS environment using certain hardware. There was a rendering issue that we could not fix and we eventually had to purchase new equipment in order to properly use the viewer.
October 2018
David from Virginia Transportation Corporation
Company Size: 201-500 employees
Industry: Transportation/Trucking/Railroad
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
2.0
Functionality
3.0
October 2018
Frustrating Implementation
The overall experience has been poor. We have been in the implementation phase with Synergize for almost 3 years. During this time the implementer has been directly responsible for 3 system outages outside of Synergize. We are nearing the end and hopeful to have a working product soon.
Pros
We like the idea of being able to scan in documents and have them automatically connect to orders with in TMW.
Cons
The setup. Our environment is not a cookie cutter environment. We use published applications through Citrix and this has given the implementer a very hard time.
Response from Microdea
Replied December 2018
Hey David, Thanks for taking the time to leave your review. Although this is not the experience that we want any customer to undergo, your problems will not go unheard and of course is invaluable feedback. Thanks again - The Synergize Team
May 2019
Collin from SCI
Company Size: 5,001-10,000 employees
Industry: Logistics and Supply Chain
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Functionality
5.0
May 2019
Synergize for Accounts Payable
We are beginning to realize some of the efficiency gains by using Synergize, especially in the document look up and determining its status area. Our overall experience has been positive. The staff and support are very helpful and new features/functionality can be easily added. My only advice would be to plan your processes in detail up front to save on implementation and process change costs.
Pros
In my opinion, Synergize offers us integration with our multiple platforms and makes our data easily accessible. In particular, we can access an invoice and find out its current status in our payment process, read any notes we have about it and follow up with the appropriate person if needed. It also increases the speed at which we process invoices as it has the ability to automate a portion of our payment process. Lastly, we can also extract data for our internal reports.
Cons
Although this is a great software, it does require a lot of IT resources up front and some IT ongoing. A lot of this can be alleviated by thoroughly understanding how you want your process to flow during the design phase as the software has many features.
Response from Microdea
Replied May 2019
Thanks for sharing your review, Collin. We're going to continue getting better and your feedback is useful. - The Synergize Team
December 2020
John from Link Corporation
Company Size: 51-200 employees
Industry: Transportation/Trucking/Railroad
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2020
Excellent Customer Support
We use it primarily for document storage an workflow, both of which it excels in.
Pros
Synergize is a great system, made even better by their customer service and support that ensure that when you need them, they are there quickly, consistently, and reliably. Someone asked what I think about it.. I don't think about it. It is one of the packages that I never have to worry about because if my users have issues, support is just a phone or email away.
Cons
In thinking about the over 10 years we have used them, I can't think of anything that I don't like about it. We are fully integrated into their system with our inhouse system and its a great relationship.
Reasons for Choosing Synergize
Customer service, ease of use, and the recommendation of our peers.
Reasons for Switching to Synergize
Features, and level of support