Synergize Software

Very easy to use once configured. Time savings are immense.

Time savings, Peace of Mind and Accuracy

Pros

The thing I like the most about this software is the ease of use for the end user and peace of mind that its done right for management.

Cons

The thing I like the least about this software is that it is somewhat cumbersome to tweak settings or configurations on your own. The staff are really helpful however.

Could be better

When its all working smoothly its great, but services turn off often needing a reset and problems sending invoices again

Pros

Fairly easy to use for customer service viewing documents and indexing.

Cons

The partnership with TruckMate is a struggle, we call for tech support but TM & Synergize don't work together to know each others software so you always have to make a second call. Also there are not enough notes kept on the support files for future reference, we are always having to re-explain how we are set up or what we have it do for us. Frustrating

Customer Support is great

Pros

The ability to send invoicing with ease if great, also customer support team is always fast to reply and help with we have issues.

Cons

The length of time it takes to get sales information, speed is an issue which we have had the customer support team working on for a while now.

Synergize is a business process driven platform that helps to organize our growing data.

Pros

The software saves tons of time for our employees so that they can be working on other business critical tasks.

Cons

It is very powerful yet can be complex for newer employees. Training them up to speed to be efficient takes time.

Review

Synergise has huge potential in our business. Thats why we bought it. It has taken us a long time to start to realise the benefits (our issue not Synergise). We have been a customer for 18 months and the implementation team and project management team are fantastic. They relate to our industry well, therefore the outcomes and workflows make sense.

Pros

The ability to integrate in a bi-directional manner with our third party TMS software.

Cons

Sometimes difficult to problem solve when the workflow isnt clear. Documentation and explanation of the workflow could be better.

Synergize

Once we got the software running, we have been very satisfied with its performance. We have learned to adapt to the manner in which we have to create Searchable PDF templates.

Pros

It easily facilitates the processing of large numbers of invoices.

Cons

The implementation and roll-out was very disappointing as it took much longer than anticipated. In addition, the Searchable PDF templates are not as easy to create as the OCR templates.

Functional

Pros

Customizable workflows that let you customize the product to your own workflow.

Cons

Java base leaves you at the mercy of Java updates from time to time.

It is very helpful! Reduced our overheads and improved efficiencies.

Pros

Easy to use. It requires little or no training for new employees. Very helpful customer support team!

Cons

There is some room to improve on visual aspect. Some of the screen designs can be made more appealing.

Synergize

Pros

Great software for imaging integration. Their solutions are open for customization.

Cons

Support response time is much better now than when it was a few months ago.

Overall experience with the product and the group at Microdea have been Excellent

Pros

The ease of use for the applications is the most value for the product. A simple click of a button will scan and index thousands of documents.

Cons

The least thing I would like would be more around reading the quality of barcodes when paperwork has been photocopied.

Document management

Pros

it is great that it can integrate with other ERP software, easy to scan and index documents while providing different "Cabinets". It is fast to access as well

Cons

it requires quiet a bit of setup in order to integrate and customer service is not very helpful and takes a while to respond.

Frustrating Implementation

The overall experience has been poor. We have been in the implementation phase with Synergize for almost 3 years. During this time the implementer has been directly responsible for 3 system outages outside of Synergize. We are nearing the end and hopeful to have a working product soon.

Pros

We like the idea of being able to scan in documents and have them automatically connect to orders with in TMW.

Cons

The setup. Our environment is not a cookie cutter environment. We use published applications through Citrix and this has given the implementer a very hard time.

User friendly system

Pros

I like ability to upload invoices with one click. GP and Synergize work great together. If there are duplicates I am warned and if there are incorrect codes I am warned as well.

Cons

I don't like that I cant have auto messages appear(warnings if something is entered incorrectly). I wish the system would allow messages to appear. I wish the system wouldn't allow future dated invoices as well.

Good tool

Pros

Great software to store and access all documents.

Cons

Not so easy to integrate with other software, sometimes very slow to access the documents.

Installation

Pros

We are currently in the installation process. If the product works as described it should save us a lot of time

Cons

The installation process has taken longer than originally anticipated