Synergize for Accounts Payable

We are beginning to realize some of the efficiency gains by using Synergize, especially in the document look up and determining its status area. Our overall experience has been positive. The staff and support are very helpful and new features/functionality can be easily added. My only advice would be to plan your processes in detail up front to save on implementation and process change costs.

Pros

In my opinion, Synergize offers us integration with our multiple platforms and makes our data easily accessible. In particular, we can access an invoice and find out its current status in our payment process, read any notes we have about it and follow up with the appropriate person if needed. It also increases the speed at which we process invoices as it has the ability to automate a portion of our payment process. Lastly, we can also extract data for our internal reports.

Cons

Although this is a great software, it does require a lot of IT resources up front and some IT ongoing. A lot of this can be alleviated by thoroughly understanding how you want your process to flow during the design phase as the software has many features.

Very easy to use once configured. Time savings are immense.

Time savings, Peace of Mind and Accuracy

Pros

The thing I like the most about this software is the ease of use for the end user and peace of mind that its done right for management.

Cons

The thing I like the least about this software is that it is somewhat cumbersome to tweak settings or configurations on your own. The staff are really helpful however.

Could be better

When its all working smoothly its great, but services turn off often needing a reset and problems sending invoices again

Pros

Fairly easy to use for customer service viewing documents and indexing.

Cons

The partnership with TruckMate is a struggle, we call for tech support but TM & Synergize don't work together to know each others software so you always have to make a second call. Also there are not enough notes kept on the support files for future reference, we are always having to re-explain how we are set up or what we have it do for us. Frustrating

Good Customer Service

It is a nice product once everything is setup and working

Pros

Customer suppoer typically gets back to you within a day if not sooner

Cons

There is no real training for internal users to setup new processes on the SPS server

Customer Support is great

Pros

The ability to send invoicing with ease if great, also customer support team is always fast to reply and help with we have issues.

Cons

The length of time it takes to get sales information, speed is an issue which we have had the customer support team working on for a while now.

Synergize is a business process driven platform that helps to organize our growing data.

Pros

The software saves tons of time for our employees so that they can be working on other business critical tasks.

Cons

It is very powerful yet can be complex for newer employees. Training them up to speed to be efficient takes time.

Review

Synergise has huge potential in our business. Thats why we bought it. It has taken us a long time to start to realise the benefits (our issue not Synergise). We have been a customer for 18 months and the implementation team and project management team are fantastic. They relate to our industry well, therefore the outcomes and workflows make sense.

Pros

The ability to integrate in a bi-directional manner with our third party TMS software.

Cons

Sometimes difficult to problem solve when the workflow isnt clear. Documentation and explanation of the workflow could be better.

Synergize

Once we got the software running, we have been very satisfied with its performance. We have learned to adapt to the manner in which we have to create Searchable PDF templates.

Pros

It easily facilitates the processing of large numbers of invoices.

Cons

The implementation and roll-out was very disappointing as it took much longer than anticipated. In addition, the Searchable PDF templates are not as easy to create as the OCR templates.

Functional

Pros

Customizable workflows that let you customize the product to your own workflow.

Cons

Java base leaves you at the mercy of Java updates from time to time.

It is very helpful! Reduced our overheads and improved efficiencies.

Pros

Easy to use. It requires little or no training for new employees. Very helpful customer support team!

Cons

There is some room to improve on visual aspect. Some of the screen designs can be made more appealing.

Synergize

Pros

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