About Drum


Drum is a cloud-based collaboration tool suitable for businesses of all sizes. It offers browser-based real-time audio meetings that can be accessed from a web browser, mobile tablet or smartphone.

Drum allows users to hold multi-person meetings using various devices. Users can upload documents into meetings, and participants can edit shared documents together in real time. Meetings can also be recorded and saved for later review.

Drum supports integrations with applications such as Slack, Instagram, Twitter, Google Drive, Dropbox and more. Additionally, Drum can be embedded into a user’s existing website.

Support is available via email. Pricing is per user per month.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8

50 Reviews of Drum

Average User Ratings

Overall

4.28 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(26)

4 stars

(16)

3 stars

(5)

2 stars

(2)

1 stars

(1)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 50 reviews

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March 2019

Jenny from Self-employed

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

March 2019

Clean, smart, and simple web meetings

Drum helps us start calls without downloading files or getting lost in overly-packed interfaces.

Pros

I could wax poetic about Drum for days. After years of installing and uninstalling countless video conferencing tools, it's a real breath of fresh air to use one that is clean, simple, and surprises you with extra features you didn't know you needed.

I work remotely so Slack is a major channel of communication but the native calling tools aren't amazing, so we usually start a Drum call from Slack (extremely useful extension), screenshare, upload documents, and annotate them collaboratively.

Starting a meeting right in your browser is always a plus. Can't understate how much I love the interface on this. It's refreshing not to have yet another blue and white videoconferencing UI that you need to fiddle around with endlessly just to find basic functions.

Absolutely adore Drum (and it's free).

Cons

Nothing yet. Wouldn't say no to more features but what they have is already enough.

February 2019

Dimitris from Technical Education Institute of Crete

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

February 2019

an app for the drummers

Pros

as a drummer i found this app too useful

Cons

its name is too common but its a nice app

March 2017

Rafael from AIESEC in Itajubá

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

March 2017

Professional meetings made easy, but quality isn'the great

The app is easy to use, specially integrated with Slack. The problem is that it was almost impossible to find the recording later, which was one of the main things I started using it. Another thing is the audio quality that is very inferior to other services.

Pros

Easy to integrate with Slack and start a meeting.

Cons

Difficult to use the functionalities and bad audio quality.

Response from Drum of

Replied March 2017

Great to hear you are enjoying using Drum, Rafael! The meeting recording is fed back into your Slack channel. If you have a Drum account, then all meeting replays are stored within your meeting rooms. Please do get in touch with us at support@thisisdrum.com if you would like us to show you around. Laurence

March 2018

Lee

Company Size: 1 employee

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2018

Super easy to make web meetings

Pros

Get meetings started with a few clicks.
You can even start meetings via phone, tablet or landline, which is very handy, especially when offsite and away from computer.
Great tools for managing a meeting. For example, there are tools to help with presenting and making notes and annotations.
You can set up agendas in advance of the meeting.

July 2017

Melissa from Mogo Finance Technology

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

July 2017

Good experience, useful points program

Pros

It's an interesting way to earn points without putting much effort into it. You just have to hook up your debit or credit cards and earn by spending. Convenient.

Cons

It can disconnect your cards randomly but this usually has something to do with the safety features on your card, and not the app itself.

Response from Drum of

Replied July 2017

Great to hear you are enjoying Drum Melissa! Although, just want to clarify Drum does not provide any pointing scheme.

February 2017

Er from EMX

Review Source: Capterra


Ease-of-use

2.0

Value for money

5.0

Functionality

4.0

February 2017

Awesome platform yet, with promising potential...

Very complete and versatile. Good quality, but requires a good internet connection. They surely will improve the web UI and add some missing features. When a mobile app?

Pros

Light, fast, reliable

Cons

UI layout and controls

Response from Drum of

Replied February 2017

We are glad you like the quality and versatility of Drum. We are aware of the potential issues which may arise when bandwidth becomes restricted. This is something we are always improving to increase the stability of Drum. We will be releasing our app by the end of 2017, so keep your eye out! We are also releasing UI improvements on a daily basis. We hope you like them. Laurence

February 2017

Jane from Company Manager at NetDev Ltd

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2017

Drum - our go to meeting app

Drum has become our go to meeting app and it is now integrated within Slack. Setting up an instant meeting via a channel is proving really popular with the team here especially as we have many international clients. The call clarity and ease of document sharing has impressed our American customers and they now request to use this service, rather than their existing dial in solution, with clunky downloads. Drum has revolutionised web meetings for us.

Response from Drum of

Replied February 2017

Great to hear you are enjoying Drum, Jane! If you need any help or have any questions then feel free to get in touch at laurence.chandler@thisisdrum.com or visit our help center drumtechnologies.zendesk.com Laurence

August 2017

Rochelle from Rebelle Design Studio

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

August 2017

Awesome

Pros

It's easy to use and I love the integration with slack. My team can meet easily where ever and whenever.

Cons

Not yet sure... so far it's had all the qualities we need in an app. Maybe it could be more robust.

Response from Drum of

Replied August 2017

Great to hear you are enjoying being a Drummer, Rochelle!! You know where we are if you have any questions or need a helping hand. Laurence

April 2017

Tejas from Arcelia

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

April 2017

Very good service need to work a little on technical side to be awesome

I used drum for couple of meetings as I was looking out for an online meetings platform. It was overall good experience but i observed few things while using it which are noted as follows 1. GUI of the application is huge advantage , was very easy to understand and navigate. 2. I faced issue with screen share. In india mobile internet which has not so good latency is used. There is noticeable jitter with the screen share feature which was causing meeting to delay. 3. Also we faced one more issue like audio and screen share was not in sync when there are more than 3 attendees 4.I liked rest of the cool features like chat and granular control of the presentator over voice and video. 5. Best thing is it fits very well in the pocket :)

Response from Drum of

Replied April 2017

Thank you for letting us know about your experience Tejas! We are sorry to hear about your issue with screen sharing. Unfortunately, bandwidth is something out of our control. What we can do is help you with best practice. We have a selection of articles here: https://drumtechnologies.zendesk.com/hc/en-us/articles/115001858705-How-do-I-share-my-screen-in-a-web-meeting- Please get in touch with us on support@thisisdrum.com is you need further help.

February 2017

Joe from Advice Infrastructure

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2017

Great Software - easy to use - best I've seen for Linux

I've been trying to get a good meeting tool that worked across my Linux desktop and Macbook. Tried Citrix gotomeeting and while that worked across platforms it was too expensive a solution for an occasional meeting. Others either only worked on either windows or macs or were to unreliable on client's machines. Drum works straight out of the box for my Clients- no downloads or intrusive marketing. I asked them about a Linux version and within a week it had been launched (good timing perhaps) and it worked perfectly. First time I've recommended a piece of software but they deserve it.

Pros

Ease of use, Linux compatible

Response from Drum of

Replied February 2017

Great to hear, Joe! If you have any questions in the meantime then feel free to get in touch at support@thisisdrum.com or you can contact sales@thisisdrum.com if you need any information!! Laurence

July 2017

Tiffany from DSS of VA

Review Source: Capterra


Ease-of-use

1.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

July 2017

Not very user friendly... I just needed to join a meeting and no shortcut available.

Pros

nice design and possibly good for starting a meeting. Nice color scheme and easy to find on google for meeting group.

Cons

Minimal instructions, no live chat, not easy to "join" a meeting but easy to create.. It needs to be more user friendly.

Response from Drum of

Replied July 2017

Sorry to hear you didn't find Drum intuitive to use for when wanting to simply join an instant meeting. It would be great if you could get in touch with us direct on laurence.chandler@thisisdrum.com so we can help resolve your issue.

February 2017

Mayank from Cognit Technologies

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2017

Great software to conduct meetings with distributed workforce.

It is a very easy to use and intuitive software. This is very important specially if you have a non tech savvy workforce and you don't want to waste your meeting time in explaining people how to use the tool. Great features. Definitely value for money. Haven't used the customer support so cant comment on that; but its a good sign though :)

Pros

Easy to use, intuitive

Cons

Sometime it takes a little more time that desired to load.

Response from Drum of

Replied February 2017

Hi Mayank! Great to hear you have been enjoying using Drum. Incase you wanted to any help, feel free to get in touch at support@thisisdrum.com or visit our help center drumtechnologies.zendesk.com We look forward to seeing more of you on Drum! Laurence

February 2017

Oscar from ovela@spanishmedia.com

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

February 2017

vp of sales

Great meeting so far, it was nice to change credentials for presenters to take command of the meeting. Also the recording for later viewing was great. I will recommend to my team and see how they can apply to all their prospecting calls

Response from Drum of

Replied February 2017

Great to hear you like Drum, Oscar! You know where to find us if you need any help. We also offer demonstrations of Drum. As such, if you would like us to show Drum to your team then let us know at laurence.chandler@thisisdrum.com Laurence

March 2017