



Desktop




Supported Operating System(s):
Web browser (OS agnostic)About Wire
Wire is a cloud-based collaboration solution that offers conference calls, video conferences, screen sharing and file sharing functionalities within a suite.
Wire features team admin, which allows users to add or remove users and provide role-based access. The group chat functionality allows users to manage custom messages, record conversation histories, schedule messages and share multimedia files and documents with team members.
Wire also features file sharing, which allows users to share files in different formats, such as PDFs, Word Documents and XLS. The screen sharing functionality allows users to connect with up to 10 people on multiple devices, including mobile phone and laptops. Users can also connect with customers using "guest rooms,"...
Desktop
Supported Operating System(s):
Web browser (OS agnostic)Average User Ratings
Overall
Ease-of-use
4.5
Value for money
4.5
Customer support
4.5
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
September 2018
Bruno from BrainHQ from Posit Science
Company Size: 11-50 employees
Industry: Mental Health Care
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
4.0
Functionality
5.0
September 2018
Wire use in clinical research
Pros
I'm the Principal Investigator of an NIH funded research study using Wire to deliver group therapy via text and video-calls to people with a serious mental illness. So far, participants and staff have greatly enjoyed the interface, its innovative features, and the user experience in general. In particular, the group video-conferencing feature allows for smooth and high-quality group calls from mobile devices. In summary, the software has exceeded our expectations in terms of reliability and functionality.
Cons
If I were to pick one area that could be improved, it would probably be the option to easily download and securely archive existing text-based group conversations, which isn't currently available. However, it is my understanding that Wire has plans to develop this feature moving forward.
January 2020
Anonymous
Company Size: 11-50 employees
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
3.0
January 2020
Simple but lack features
Great value if you only want a secure chat software this is the most robust option. But look elsewhere if you need something that has a lot of 3rd party integration or bots to help with productivity.
Pros
As a chat app very simple to use and setup. UI is basically chat but nothing else. Self-destroy message makes sharing sensitive info easy. Secure voice calls and video calls quality are surprisingly high. Pricing is very competitive compare to other US rivals. Europe-based company.
Cons
Wire is basically just a chat software. Integrations with 3rd-party almost non-existent. Syncing between devices have issues sometimes that re-sync with new encryption key may be required. Syncing chat history takes longer time than usual.
Reasons for Choosing Wire
The best European chat software comparable to other US rivals.
April 2020
Dan from Phobos Group
Company Size: 2-10 employees
Industry: Security and Investigations
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
1.0
Customer support
1.0
Functionality
2.0
April 2020
Wire dropped the ball.
It was pretty great for the first couple years. Despite the "you have to wait 15 minutes for messages to decrypt" slowness in the browser, and the occasional UI bug, the platform fundamentally did what the security community was looking for. Now, however, wire doesn't seem to care about the security community that helped it get popular. we feel like we've been abandoned by leadership. I personally invested years of my life in helping wire become the defacto secure comms program that I could count on for my friends, family and customers - and now i feel like i've made a terrible mistake, because just as its becoming critical to have secured communications, wire has kicked me to the curb, and with me, my entire community and all of my customers.
Pros
It actually does e2e, and its mostly useable on multiple platforms.
Cons
oh where to begin. I worked with [SENSITIVE CONTENT HIDDEN] and a few other folks for the last four years to do things like "bring the mr. robot television show in as an avertising medium", reported easily dozens of bugs, lodged dozens of feature requests and onboarded easily a few hundred users. wire decided that it wouldn't accept support requests or feature requests from non-paying customers, so I attempted to create a paid account in order to contact support, and even after creating a paid account I was ignored by wire. something changed internally at the company and it wasn't for the better.
Reasons for Choosing Wire
it was easier to onboard people to wire than to spideroaks tool
Reasons for Switching to Wire
we needed e2e. real, actual, e2e.
November 2020
Mubasshir Ali from Paramount Commerce
Company Size: 51-200 employees
Industry: Information Technology and Services
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Functionality
5.0
November 2020
Best and secure way of communication
Pros
The smooth and Realtime collaboration among cross functional teams. We usually use this software for secure communication and sharing classified information and documents with in the team.
Cons
The group function is not like other communication tools
August 2019
Amin from Bee Army
Company Size: 2-10 employees
Industry: Non-Profit Organization Management
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
August 2019
Security and Privacy
For now, it is a great app as it is highly recommended by a not for profit organisation that cares for personal privacy and security.
Pros
Security and Privacy and ease of use. Also, the options to sign up either by phone number or an email.
Cons
Unsure of making bots to prevent sharing suspicious links or prohibiting calls to unknown users.
Reasons for Choosing Wire
Because of its high security and protecting personal privacy. And also because its servers are in Europe and follows European laws of privacy protection.
Reasons for Switching to Wire
Because of their office that is located in a country that violates freedom of speech (UAE). It's office is in Dubai