About Wire

Wire is a cloud-based collaboration solution that offers conference calls, video conferences, screen sharing and file sharing functionalities within a suite.

Wire features team admin, which allows users to add or remove users and provide role-based access. The group chat functionality allows users to manage custom messages, record conversation histories, schedule messages and share multimedia files and documents with team members.

Wire also features file sharing, which allows users to share files in different formats, such as PDFs, Word Documents and XLS.  The screen sharing functionality allows users to connect with up to 10 people on multiple devices, including mobile phone and laptops. Users can also connect with customers using "guest rooms,"...


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Supported Operating System(s):

Web browser (OS agnostic)

50 Reviews of Wire

Average User Ratings

Overall

4.68 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(38)

38

4 stars

(9)

9

3 stars

(2)

2

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 50 results

September 2018

Bruno from BrainHQ from Posit Science

Company Size: 11-50 employees

Industry: Mental Health Care

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

September 2018

Wire use in clinical research

Pros

I'm the Principal Investigator of an NIH funded research study using Wire to deliver group therapy via text and video-calls to people with a serious mental illness. So far, participants and staff have greatly enjoyed the interface, its innovative features, and the user experience in general. In particular, the group video-conferencing feature allows for smooth and high-quality group calls from mobile devices. In summary, the software has exceeded our expectations in terms of reliability and functionality.

Cons

If I were to pick one area that could be improved, it would probably be the option to easily download and securely archive existing text-based group conversations, which isn't currently available. However, it is my understanding that Wire has plans to develop this feature moving forward.

January 2020

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

January 2020

Simple but lack features

Great value if you only want a secure chat software this is the most robust option. But look elsewhere if you need something that has a lot of 3rd party integration or bots to help with productivity.

Pros

As a chat app very simple to use and setup. UI is basically chat but nothing else. Self-destroy message makes sharing sensitive info easy. Secure voice calls and video calls quality are surprisingly high. Pricing is very competitive compare to other US rivals. Europe-based company.

Cons

Wire is basically just a chat software. Integrations with 3rd-party almost non-existent. Syncing between devices have issues sometimes that re-sync with new encryption key may be required. Syncing chat history takes longer time than usual.

November 2019

Natalie from Cato Institute

Company Size: 51-200 employees

Industry: Non-Profit Organization Management

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2019

Wire is Better than Slack!!!

Excellent experience and it is well worth the download. It is encrypted and certainly better than Slack.

Pros

This is a great software for the workplace. All of my work colleagues are on Wire and we are able to communicate with each other while we are in the office and while we are at home. This software makes working from home very effortless because you can remain in constant contact with your coworkers. You can also turn off notifications from the app if you choose to install the software app on to your phone.

Cons

Sometimes I would like to share files on Wire that are too big. Since some of my coworkers work in the podcasting arena, they have found that sometimes when they try to share their files through wire it is just too big to send, but this has been an issue for us on many softwares.

August 2019

Samer from Accountability Counsel

Company Size: 11-50 employees

Industry: Legal Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Functionality

3.0

August 2019

The best we've found, but leaves a lot to be desired

Not loving it, sometimes really frustrated by it, but it works just well enough to keep around. I don't know of any secure messaging alternatives that work any better...

Pros

Our organization works with vulnerable communities and needs to be able to communicate securely so we've been looking for an encrypted alternative to Slack for some time now. Wire seemed like the closest fit in terms of the features we wanted: custom "channels" the ability to include some people outside of the org, silo'ed information, and secure group calling. It hasn't been spectacular at any of those things, but it hasn't been terrible either.

Cons

Wire is a pretty new product and it shows. The calls frequently drop, or some people's audio won't connect, etc. etc. Calls generally have to be limited to just a 3-4 people or the quality degrades even further. Our plan to use it as a communication tool with communities has been shelved indefinitely while we wait for some upgrades. In the meantime, our team mostly uses it text each other, which has been a significant improvement over email, but not quite as functional or intuitive as Slack channels. Nevertheless, it seems to be the best thing we've got so we're sticking with it for the time being.

August 2019

Amin from Bee Army

Company Size: 2-10 employees

Industry: Non-Profit Organization Management

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2019

Security and Privacy

For now, it is a great app as it is highly recommended by a not for profit organisation that cares for personal privacy and security.

Pros

Security and Privacy and ease of use. Also, the options to sign up either by phone number or an email.

Cons

Unsure of making bots to prevent sharing suspicious links or prohibiting calls to unknown users.