About DocuSign

DocuSign is a cloud-based electronic signature solution for organizations of all sizes and most industries. The platform can be used to sign various types of documents including business contracts, school permission slips, agreements and approvals.

Users can upload documents, email them to signers and specify the order in which individuals should sign. Tags can be added to indicate where the document should be signed. Signature fields can be embedded into websites and applications, as well as into documents.

The dashboard displays the status of all the documents sent for signing. Users can see which stage the document has reached in the signing process and send reminders for pending signatures. DocuSign also enables users...


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4,826 Reviews of DocuSign

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September 2020

Susan M from Call Now Tax Services

Verified Reviewer

Company Size: 2-10 employees

Industry: Financial Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2020

No More Signing Your Life Away

I have been preparing income tax returns for over 10 years now. When I first started clients had to sign their names at least 8 or more times. When we started using DocuSign it illiminated that process. Clients need only sign once or twice. Over the years DocuSign has made improvements that have allowed me to improve my clients experience when it comes to signing documents. As we all have experienced this one or twice in our lives, you felt like you were signing your life away.

Pros

What I liked most about this software was that my clients no longer had to sign 20 different times to finalze their return.

Cons

Over the years there have been small glitches. However with customer support we have always been able to work through them and many times we found it to be the operator and not the software.

Reasons for Choosing DocuSign

At the time we were considering document signature software we felt that DocuSign offered the most for our clients and for our money.

September 2020

Cynthia from J. Montgomery Designs

Company Size: 2-10 employees

Industry: Architecture & Planning

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2020

Saves time and is convenient for clients!

I like that this software makes it easy for my business to collect signatures and payments from our clients. We used to have our clients scan or fax paper documents back to us, but DocuSign makes the process much quicker and more convenient for my employees and my clients. We purchased the option that allows us to take payments, which further streamlines our process and actually saves us money due to the lower credit card fees. We've only just started using this software, but it has already been a worthwhile purchase!

Pros

We purchased DocuSign to make our lives easier for signatures, payments, and document storage. I love that DocuSign is able to integrate into Dropbox because that's what we use to store our company files. I really enjoy that we can take payments and that we can brand the emails and signing experience for our clients so it feels cohesive and is consistent with our aesthetic. I love the many fields you can add to your documents, such as "approve" or "decline", in addition to just signatures & initials.

Cons

When I first set up the software, I felt it was a little difficult to navigate. For example, when I wanted to learn how to use templates, it took me a long time to figure out exactly how to "apply" a template to a document that would be similar but not the same... Even after a fair amount of research, it still seemed that the only option was to "use" the template, in which the document has to be exactly the same every time. It was only through trial and error that I figured this out, and I wish there were explicit instructions on this in an easily accessible place. Similarly, when setting up payments, I found a lot of helpful information/how-to's on DocuSign's website, but the links within these pages never seemed to take me to quite the right place I needed to be to set it up, which was a bit frustating.

Reasons for Choosing DocuSign

More features, less expensive, and integrates into software we already use.

April 2021

Cristian from Homespire Mortgage

Verified Reviewer

Company Size: 51-200 employees

Industry: Real Estate

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2021

Easy and quick

My company provides a free "version" of DocuSign but I pay for the real deal since it has never let me down

Pros

I love that it is user friendly for my clients and quick for me to put together a document. I can make changes on the fly.

Cons

The price is petty expensive compared to the Adobe product. The price point is very high and there is no discount for multiple users.

Reasons for Choosing DocuSign

Easy use for my clients and I.

Reasons for Switching to DocuSign

I love how much easier the set up is for DocuSign. My clients love it as well.

September 2019

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Ed from HERE Technologies

Verified Reviewer

Company Size: 5,001-10,000 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

2.0

September 2019

Poor account/user management, poor bulk signing

Pros

- The one-off signature process is relatively strait forward - Pretty clean interface - Seems to have a decent API and integrate with other products

Cons

Speaking as an enterprise administrator, organization/sub-account/user management is a joke. It's certainly an afterthought after the basic product was created. Seems like they are bandaging it together rather than thoughtfully designing a solution that is robust and scalable. Even after countless emails, phone calls, screen shares, etc., basic operations have yet to be completed. Things are only getting worse. It's no wonder the service costs so much, all this money going into support must come from somewhere! Bulk signing is more like generating many single distributions. There's no way to mass void, mass correct, or track status of a single bulk request. Make a mistake sending to 1000 people? You'll need to void 1000 individual envelopes. There's other bugs and un-intuitive design decisions involved with the bulk send that I wont get into here. Other things worth noting - Activating additional sub-accounts forces a password reset for that user - Resetting passwords also requires resetting security questions - Adding an admin to an account does not use a select list of exiting users. Instead, the existing admin must manually type in a name/email address, and if that doesn't match an existing user, a new user is created. I personally ended up with 4 accounts tied to a single SSO email address. The structure is so convoluted, I'm having difficulty explaining it.

February 2021

Michael from Post Hill Press

Company Size: 11-50 employees

Industry: Publishing

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

5.0

February 2021

I don't know how we did business before Docusign

I was just mentioning to someone last week how Docusign has revolutionized our contracts process. What used to require a ton of paper, fed-ex overnight packages, and things being signed in three or four copies has now all been done away with. If it's one signer or a dozen, Docusign makes it super easy. The auto-reminder emails are really helpful, too. From time to time we'll encounter "old folks" who don't know that clicking the email isn't enough to sign the document - you have to follow the (clearly explained) instructions that follow, but once they're told to try again, they usually get it. We do 15 to 20 contracts per month and it works great every time.

Pros

We sign a lot of contracts, and the signers are usually busy folks who don't have time to print and scan and email. If we're lucky, they had a secretary or assistant who could shove a contract in front of them for a signature, but that wasn't usually the case. With Docusign, a few clicks have a contract signed sealed and delivered.

Cons

I'm trying to think of a way to be critical of Docusign, but I really can't. Their setup can be as simple or detailed as any contract calls for. Perhaps a "signing wizard" for the tech-impaired crowd might make it a tad simpler, but it's pretty doggone easy as it is. I can't complain.

Reasons for Choosing DocuSign

Adobe Sign was a good solution, too, but Docusign was really the "big name" in online signing, so we went with that and haven't regretted it. Had we gone with Adobe Sign I'm sure we'd be equally pleased.

April 2021

James from HIPAA Exams

Company Size: 2-10 employees

Industry: E-Learning

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Functionality

5.0

April 2021

Makes Getting Signatures Easy, Simple During Covid

We sign contracts, MOAs, and other agreements with Colleges and Universities around the country. Because we capture these, we have been using e-signature software for awhile. We want to be able to not only capture e-signatures but store all contracts in a cloud for easy access and secure storage.

Pros

The ability to capture signatures on contracts, MOAs, and other important documents and be able to verify signatures at the same time. The fact that anyone with any device can complete the signature process makes this easy for all of our clients. The Cloud also makes storing and pulling documents simple and easy.

Cons

Pricing is a little high compared to some other products on the market, and if you don't pay annually it is even more per month. I wish there were some better plans for those whose contract time varies depending on the full year. We don't use it enough for the yearly plan but the monthly plan ends up being more than some alternative options for us.

Reasons for Choosing DocuSign

We tried DocuSign to see how it compared to Adobe Sign. After we compared the two, we decided the price of Adobe Sign, included with all Adobe products, just made more sense for us. Although we did like the Cloud option that DocuSign offered.

January 2021

Tim from Innovia Consulting

Company Size: 51-200 employees

Industry: Computer Software

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

5.0

January 2021

Time Saved with DocuSign!

Overall we are big fans of DocuSign. It has allowed us to speed up closing deals since we no longer require prospects to download, print, and sign their work orders manually.

Pros

DocuSign has a very easy to understand platform, which made the process of teaching our customer engagement team how to use it a breeze. With the Sharepoint integration, we can save our work orders to the appropriate folder, and the finished (i.e, signed) document is uploaded back to the same folder without us having to lift a finger!

Cons

One notification option that is not available as of this writing is to receive an email notification each time our signees open the document. We have expensive contracts, and this ability would be very beneficial. While we love the Sharepoint integration, we have to go to the SharePoint website to use DocuSign. Most of our team (myself included) would find it beneficial to access DocuSign from the Windows File Explorer, where our files are currently synced for ease of navigation.

Reasons for Choosing DocuSign

DocuSign's big selling point was the easy to use integration with Microsoft 365 (Office 365) products such as SharePoint, Outlook, and Word. When we compared the easy way to save documents to our existing SharePoint cloud files, it was a no-brainer to choose DocuSign.

April 2021

Melanie from Hays Rental & Sales, Inc

Company Size: 11-50 employees

Industry: Construction

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

5.0

April 2021

Reliable product to obtain valid signatures on important documents

Easy to get paperwork signed by clients, especially with so many people working from home during the Covid lockdowns. Business kept on going.

Pros

Reliable product to obtain valid signatures on important documents. Easy to email documents for signatures, have the client sign and email back to you. Very convenient when business is progressing quickly and emailing documents is more efficient.

Cons

Some customers being unfamiliar with the product and having questions before they signed the emailed document.

Reasons for Choosing DocuSign

It was easier integrated with what we already used.

April 2021

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Functionality

5.0

April 2021

DocuSign is a convenient time saver

It is very convenient and saves a ton of time for both the user ends.

Pros

it's easy to use and very customizable. it's a huge time saver. it's widely accepted and most people have used it and are somewhat familiar with using it.

Cons

the only con is the price. it is pricey and the per-user cost adds up fast. You definitely pay a premium to use it. It is basically the industry standard and I'm sure they know it and price it accordingly because they can.

Reasons for Choosing DocuSign

It is the industry standard that people recognize and ease of use.

April 2021

Mike from Rinehart and Associates

Company Size: 2-10 employees

Industry: Transportation/Trucking/Railroad

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Customer support

2.0

Functionality

5.0

April 2021

Docusign Could be Better

Overall experience is fair. Could be better. Something simple to use.

Pros

Very useful in signing documents. You can saved your signature for future use. And then login to access again

Cons

Can be very difficult to use. Not quite user friendly. Requires creating a login and remembering the username and password

Reasons for Choosing DocuSign

Ability to be able to save signatures for future us.

April 2021

Brittany from McLane Insurance Agency

Company Size: 2-10 employees

Industry: Insurance

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

April 2021

Great Product

Overall I would highly recommend this system to anyone who is considering using it. As I mentioned which I think is a big positive is that even the people who are not technologically savvy generally are able to figure out how to complete the esignature processes without any trouble whereas I have had more issues with other esignature platforms that aren't as user friendly or are not compatible with all internet platforms. I also find customers like being able to save a copy of the signed document right to their computer once it's completed.

Pros

I love the ease of use with Docusign. It has become an integral part of our day to day work flow and allows us to speed up the process of our work flow by allowing us to send clients paperwork or applications that require signatures prior to processing any requests. Being able to just send a quick email to a customer to sign on their computers or smartphone and tablets makes the process so much quicker and easier and ensures we have all of our files are up to date with the necessary documents required of us. I also love how easy it is for a customer to access the documents through their emails and even our most technologically challenged clients are able to figure out how to complete the esignatures. I also like that you aren't required to use specific internet platforms to access the documents like some other systems require.

Cons

There aren't many cons to add here other than on the occasion there may be a delay in accessing a complete signed document in my account but I'll receive the email notifying me of when a document has been signed. Usually I am able to get to form by clicking right through the email notification, it's only some times when I'm already in my account in Docusign that it won't show the signed document in my completed folder and this only happens every so often so it doesn't hold up my work flow to be considered a big issue.

Reasons for Choosing DocuSign

We have used the esign option through our phone management system which is not too bad but requires the signer to be using chrome to access the document which can be an issue for people who don't have access to chrome. Otherwise we use esign options directly through certain insurance carriers who offer it but otherwise Docusign is the preferred method of obtaining signatures due to its ease of use.

October 2020

Deirdre from CHG Healthcare

Company Size: 1,001-5,000 employees

Industry: Staffing and Recruiting

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

October 2020

Notifications

Overall, I like DocuSign. I've used Adobe for the majority of my career. However, DocuSign has many features that Adobe does not have. I find it to be user-friendly, and so far, have not had any particular issues.

Pros

The software has a lot of great features. One of my favorites, for instance, is how easy it is to correct an error. For instance, if I forget to attach a document, I can go back and attach it without having to start all over again with the set up process. Same thing can be said if I need to add a recipient. I can go back and correct the setup and the recipient, determine if they will receive a copy of the document or will be signing. I will then at the moment, just click "re-send" and be done with it. After the recipient views and/or sign the document, I will get a notification. Another feature I like, is the fact that you do not need to upload documents. You can drag and drop it. You can also send bulk envelopes and share envelopes between DocuSign users. With DocuSign, you can also get a history of your transaction, which is great. It shows when the envelope was created, sent, viewed, completed, re-sent, corrected and more.

Cons

You do not receive a notification once a document has been sent as you would with Adobe. However, it is possible if you do the following. For the signing order, enter a #1 for you or other person and select "CC Receives a Copy." Doing so enables that person to receive a notice that the document has been sent. You will continue and enter a #1 as well for the signee. If there is a second signee, you would enter a #2.

Reasons for Switching to DocuSign

Company felt that DocuSign has more/better feature and is not as costly.

May 2020

Sandy from Enfusion

Company Size: 51-200 employees

Industry: Financial Services

Time Used: Less than 2 years

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2020

Makes Paperwork Seamless

Obtaining a DocuSign account was one of the smartest decisions I made in my role in HR. I figured we'd obtain this software and use it to sign documents on an ad-hoc basis, but because it's so easy to use and simple to customize, it's truly become an extension of our business and is used by many departments, HR, Legal, Finance, and Executives.

Pros

First of all, DocuSign is a popular choice for many companies, which makes it a seamless technology to use with your employees, vendors, and clients. It's easy to have someone sign a document with the system because it's widely used so people are familiar with what the interface looks like and how they go through the steps to fill in forms and sign documents. We don't really have to train people on how to use it since it's so intuitive. Another big benefit is the ease of use of the software on any device. I don't have to worry for days if someone can figure out how to open a document and sign where needed, they can just pull it up on their phone or computer and complete it in a matter of seconds. Seems like a small thing but compared to using pen and paper or another software this is something that saves us so much time. I also love that the website interface is customizable with your colors and logo. Our company rebranded our logo and colors recently so I've had the chance to set up our DocuSign Brand twice now. Both were very easy and this allows for a very professional look and feel for those who use the system. After years of working in HR without an electronic signing platform, and after using a competitor to DocuSign at another organization, I can now say I cannot live without this system. Their prices are fair, their product is so easy to use, and I have so much more time to focus on other stuff in my role, not worrying if someone can figure out a signature.

Cons

The only thing I wish we could do is take the data submitted into a form (for example, a number put into one box and the name of who entered it) and then put that into a trackable spreadsheet. But, this is not the main functionality of the system so I get why this has not been fully flushed out yet. Otherwise it works great for all the ways we use it.

Reasons for Choosing DocuSign

n/a

October 2019

Suzie from Melody Piano Detroit

Company Size: 2-10 employees

Industry: Education Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2019

Docusign Review

Overall, I'll always use DocuSign. I like that I can quickly send it over to my students, get contracts signed from newly enrolled students. Because of DocuSign, I'm able to get new student contracts done and everything is easier to save because I'm now paperless!! I LOVE that it doesn't eat up space on my devices because there's no downloading complications with this product.

Pros

DocuSign is super easy to use! I like the simplistic layout, and how I'm able to use the software universally on any of my devices.

Cons

I wish there was a better way to edit certain parts of documents if needed, make marks on docs, and ad images would be nice.

Reasons for Choosing DocuSign

Same with Google docs as Adobe, not everyone has Google or Gmail accounts. I like DocuSign because it doesn't matter what email provider or operating system the person receiving the doc has. It works regardless of that

Reasons for Switching to DocuSign

Adobe always had way too many steps to take before I could get to the actual thing I needed to be done. And the person receiving it would have to have certain operating systems in order for it to even work. With DocuSign, it's basically universal, so there's no inconvenience to my students when receiving the document in order to sign documents

October 2019

Laci from Royal Swimming Pools Inc.

Company Size: 11-50 employees

Industry: Retail

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

October 2019

You'll Wish You Started Using DocuSign Years Ago

DocuSign was a program that I was introduced to at a previous company. The process my new company used was tedious for both our customers as well as our team as the customer would have print the documents, sign them, and then scan or fax them back to us. The team would have to constantly follow up as customers were not keen to do all of that quickly. Our team also had to hunt down the scans or fax and then make their notes and save them according. I immediately sat down with my C-Suite and told him about Docusign. I was connected with the team which sends the documents to our customers, and they immediately agreed that (if it worked like I said it would) it would help them exponentially. The next day we worked on setting the program up and ran some tests. I don't think they believed me initially when I told them how easy it was going to be. That week we were sending and receiving contracts, CAD drawings, approval documents, etc all from DocuSign. It was any harder than sending them in an email. What the team ended up seeing just in that first week alone, and then consequentially every week after, was that we were receiving the returned documents back much much quicker. Before it could take several days or even weeks to see returns comes in, but once we switched to DocuSign, we were receiving completed items almost always within 24 hours of sending them. It was easy for everyone and made our customers very happy.

Pros

DocuSign is easy for everyone using it (from our team to our customers) and in a word of complex technology, easy is a breath of fresh air. DocuSign makes sense. It makes tedious processes of hunting for and then signing the signature lines and initial locations page after page effortless. Customers don't have to download, print, scan, or fax. Which is great since fax machines are a dying breed and often a pain point for customers. It's quick to set up, creates a smooth process for everyone involved, but most importantly.... your signed documents are completed and returned at a much higher rate and much much sooner than they would be otherwise. If you send anything requiring a signature, DocuSign will be an investment you'll wish you made years ago.

Cons

I only wish that more companies knew about DocuSign. In this day and age, to have to go out of my way as a consumer to physically sign anything sent over to me and then send it back from where it came from... is a waste of my time. Time is not anything we can get back so to waste it almost equal to blasphemy in my overly dramatic opinion. So the software is great. My only suggestion would be to increase marketing opportunities and get the software out in front of more people so more and more companies start to use it. Don't stop until using DocuSign becomes an expectation.

October 2019

Anonymous

Verified Reviewer

Company Size: 1 employee

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

October 2019

DocuSign-Good, but other options on the market

Overall, my experience with DocuSign as a solo was ok. It's an investment and there are other aps that can do the job for less or even free. My experience using it as a corporate tool for over 150 outside sales people was really good. It allowed us to provide an option to everyone and have a standard. Plus, it did incorporate with our contact generating and submitting program. That was very helpful! So, if you are looking for an enterprise wide options, DocuSign is a great product to consider. If you are a small business or solo, it might be overkill for you.

Pros

DocuSign is a great product. It has a lot of awesome features and makes signing contacts for outside sales people very easy. It also integrates with some CRM systems. We used it at my previous company and I helped to push the company adoption of the product. I had been using it and other programs/aps to allow my clients to sign a contract on my iPad, iPhone or their own smart phone/device. This saved a TON of time because there was no printing of paper and also no scanning of paper. I could turn around and email the contact right into the company!

Cons

DocuSign is more costly than other options and I did not use the paid version long before the company partnered with them to allow all outside sales to use it. There are less expensive and free aps out there that work as well for the basic features of signing a document from a smart device or touchscreen. DocuSign can also get complicated with a signature set up feature that takes a lot of time and is actually not necessary ... but you don't know that right away.

Reasons for Choosing DocuSign

DocuSign had an option to work with our contract generating and submission database.

Reasons for Switching to DocuSign

our company made an enterprise wide purchase of DocuSign so I switched over to using it.

July 2019

Aaron from Freedom 55 Financial

Company Size: 1 employee

Industry: Financial Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2019

Revolutionized my Business

Overall an overwhelmingly positive experience. I'm surprised this isn't a requirement in the industry of financial services.

Pros

First and foremost, DocuSign enabled me to save close to 200 hours of traveling and meetings over a calendar year. Without realizing it at the time, I was then focusing more of my attention on other high priority activities, such as prospecting and acquiring clients. I found out later that DocuSign alone was allowing me to grow my business at a significantly faster pace. I had no idea that the software would have such an effect on the growth of my business, which requires lots of form filling and client signatures. My original intention was to just get rid of paper (which anyone reading this can agree creates logistical annoyances) and this software was highly referred by some colleagues that work in the real estate and financial services industry. It's the only software that's compliant in our industry/state. The interface and actual use of the software is so incredibly easy and straightforward to use, especially when it comes to labeling required fields and assigning those fields to your client/prospect. I particularly like how DocuSign immediately 'jumps' to the next required field for your client to sign. It makes sure that none of the necessary fields are left blank. An absolute must for business owners and salespersons looking to make their life easier.

Cons

I wouldn't say it's a fault of the software per se, but when preparing applications that have a lot of fields to fill, it can be somewhat time consuming to fill the form and assigning these fields to the client. However, this isn't an issue if the document already has imbedded form fields.

Reasons for Choosing DocuSign

I chose DocuSign over PandaDoc mostly because there is a ton of mobile support, which PandaDoc lacks. I like how DocuSign also jumps to the next required field when a client is signing; PandaDoc does not seem to have this functionality. Although DocuSign is slightly more expensive than PandaDoc, it is the only compliant software in the industry of financial services in my state.

September 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2018

A Must for Anybody Needing Signed PDFs Frequently

Pros

I used to work in a design firm that required signatures from clients multiple times a day. I first tried to have adobe PDF editor with a touchscreen to do this. This was not for sufficient because nobody liked their signature on the touch screen. It was also very difficult to get a signature when I emailed someone their quote because nobody has a paid version of a PDF editor. DocuSign was a perfect solution to what I needed in that position. It was so simple to create a signature field for someone to type their signature and adjust to their signature. I was using this for when I was with someone in person and when I emailed someone the quote. It was convenient emailing the quote because it is easy for people to understand DocuSign and would get me the quote back faster. It was such a pain before I had it because a lot of people would have to print out the document and then scan it in, which took forever to get the quote back. Most people are familiar with DocuSign and may already have an account, which makes it even easier. This has definitely been one of the best software services I have used to get signatures on PDF documents. The price was well worth the benefit for myself in that position. I would highly recommend this product!!!

Cons

I did not come across much that did not like about DocuSign except for maybe their customer service. I had to get a hold of them once and it took a while on hold to get in touch with a human. Once I was talking to them though they helped me with my problem.

March 2020

Iris from Golden Gate Sotheby's International Realty

Company Size: 51-200 employees

Industry: Real Estate

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2020

Electronic Signing Made Easy

Since the first time I used DocuSign back in the early 2000's I was in love. This has definitely allowed me to quickly advance through my roles at GGSIR due to time efficiency. My ability to work quickly and accurately is what staff and agents appreciate about me. Any program that helps me is invaluable.

Pros

Most simple/efficient digital signing program made thus far! Easy for clients and agents to use. The auto-scrolling function moves you place to sign so no getting lost! The signing envelopes do not require you to login which makes the signing process faster and less stressful. No program has the same level of functionality nor customization that DocuSign offers. This program will shave hours of time off of your schedule as well as professionalize your client interactions and offer submissions.

Cons

No much! Its hard to nit pick but, the only thing I can say I don't like it that if a client changes their signature they have to create a login for a free account in order undo any changes made to their signature. If (at a minimum) the agent can always correct and reset it that would be great! Otherwise that is officially the only negative I would have to report. Its a pending negative, depends on if there is a solution.

Reasons for Choosing DocuSign

One reason, because it is simple for clients to use. If we can't get clients to use it because they don't feel comfortable or don't understand how it works it can slow or stop the electronic signature process. This signing platform is #1 in my book and I wouldn't recommend anything else.

May 2021

Beth from Skybeck Construction

Company Size: 11-50 employees

Industry: Construction

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

3.0

Functionality

4.0

May 2021

We're saving so many trees!

Overall we are very pleased with DocuSign. We have reduced our paper and printing cost by $$$ and increased control over our subcontracts. A simple report shows us everything that is outstanding and when it was sent so follow-up is a breeze. Some of our Subcontractors are a little intimidated by it at first, but once they are onboard we have no complaints. They love getting the fully executed contract back as soon as its signed.

Pros

Getting contracts signed and back to us is significantly faster, most within 48 hours. No postage, no waiting for it to be returned via mail, and the ability to see the entire history of the document from the time it was sent to completion. I feel like we have a much better handle on outstanding contracts now. The preset reminders help also, as it keeps the document at the top of the recipients inbox.

Cons

I wish we had the ability to customize reminders by document, rather than one setting for the entire account. Figuring out how Shared Folders work has been a bit of a challenge. We have used this software for over 2 years now, and in that time I only reached one support person that I felt truly understood our industry, and therefore my question. The first two reps we dealt with for training were either not prepared at all, had zero knowledge of the construction industry and how contracts work, or both. Having a better trained staff to get set up would have saved us alot of time with trial and error learning.

Reasons for Choosing DocuSign

We didn't consider any other product. DocuSign came highly recommended from one of our contacts in the industry.