Act! Software

3.69 / 5 (501)

About Act!


Act! is a customer relationship management solution (CRM) that brings together contacts, account history, notes and activities into a single, centralized location. Users can take notes, manage prospect and customer information, send email campaigns and track interactions from the same interface.

Act! includes applications for sales and marketing automation and is suitable for companies in any industry. Act! also allows users to manage account information like contact details, lead data and pending opportunities. Built-in features help track lead sources, competitors, status changes and more. The solution also provides a shared team calendar, so users can manage multiple schedules and track sales activities.

Act! is designed to integrate with popular tools like Office, Outlook, Dropbox, Google and social media sites like Facebook and LinkedIn. It's also fully accessible from both iOS and Android devices.



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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

501 Reviews of Act!

Average User Ratings

Overall

3.69 / 5 stars

Ease-of-use

3.5

Value for money

4.0

Customer support

3.5

Functionality

3.5

Ratings Snapshot

5 stars

(183)

4 stars

(138)

3 stars

(68)

2 stars

(44)

1 stars

(68)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 501 reviews

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January 2019

Robert from Entertainment

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

January 2019

Value of using Act

See What I liked most.

Pros

Started using Act about 25 years ago. Have added contacts since and used most of the features. Over time the use of certain features such as mass mailings to customer lists have faded, and now occasionally by e-mail. Over time I have come to value how I can locate someone that was a customer years ago, and have a complete record of a transaction, conversation or specific subject we were involved in. You have to learn to use for nearly every phone conversation or piece of correspondence. If you do, you will always be able to revert back to a contact, and who said what when. What correspondence was involved etc. To say nothing about scheduling appointments, and being reminded of birthdays and other important events. Act is the backbone of my business and personal contact information. Invaluable and used every day. I have used over may revisions and Company changes. Sometimes the customer service is better than others. Presently the Customer Service is Excellent. If you are a first time user or considering starting to use it I would recommend you take a course on using it as many of the features are not apparent unless someone shows them to you. A great tool to keep track of what everyone on your team is doing and as they move on a record of what they did and who was involved. A great tool that I rely on daily. Happy to spread the word.

Cons

Many features that I never use, but see how others would. Don't like having to use MS Outlook for e-mail.

Would like to access completely by phone, but my database is too big.

October 2017

Karen from Tech Benders

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2017

I may be prejudiced but I love this product

I have used Act personally and for my business almost since its inception. Full disclosure: I have written 7 books on the product as well as the training videos for lynda.com/LinkedIn. I also do consulting work for several other CRM products and wrote a book on SugarCRM. For the money, you can't beat Act. Act has all the power of the "bigger" players without the expensive price point. As newer features are added the existing ones remain relatively stable so that an existing user can upgrade without being hit by a huge learning curve. That said, new users of ANY software product, and specifically CRM software, need to realize that training is essential if they want to unleash the full power of Act. And, like with any other software, support and training is not free - especially if your Act version is several years old. Try calling Microsoft the next time you need help with a spreadsheet or can't get Outlook to send your email and you will see exactly what I mean. However, all Act Premium subscriptions do include free technical support. I urge readers to take some of the reviews with a grain of salt. For example, Act is absolutely the easiest product out there when it comes to a mail merge. Try doing this in Salesforce and compare the number of keystrokes it takes to complete a merge. Another reviewer complains that you can't merge to over "50 contacts;" that restriction is meant to keep you spam-compliant and can easily be overcome by using the built in Act E-marketing Tool. Another reviewer complained that it took "days" to download the software; again, this is simply not the norm and one has to wonder what kind of security settings might have been blocking the ability to download software.

Pros

Perfect fit for mid-sized businesses. Great price point. Only truly hybrid solution that allows you to use Act both on your desktop and in a hosted environment.

January 2017

Bill from Mesa

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2017

How act is helping me working at 74 as a sales man

I have been using ACT's since 1999 and this year I turned 74 and I'm still selling with the very best of them. I sell power supplies to industry and without ACT there is no way I could compete in the world of sales today without ACT, I put everything and anything that helps me sell more in a very competitive field including emails, quotes, power supply spec, and notes. I see so many people who will not invest in this program or database if they did their sales would be much higher nobody can remember everything but ACT does. In all the years I have used at never a problem of any kind I do keep it on three computers as the backup just in case there's a crash of one of my computers. I backup my database 2 to 3 times a week making sure I have everything when I need it. The thing I like most about ACT when I go to sales meetings I have all my information right in front of me on my laptop and so many people don't. So when I am questioned about any customer I can look in my notes and have the answers I need, without ACT my sales numbers would be much lower. Thanks ACT

Pros

Without ACT I could not compete as well as I do in the sales world for it is changing every day. I need ACT to help track my customers my orders my RFQ's and so many other things without it I wouldn't have a job today. I see so many salespeople who won't invest in ACT who sales numbers could be so much better I tell them about ACT but they don't seem to want to invest in their future and their future sales that could be so much better.

Cons

I cannot find one thing wrong with ACT I have been using it approximately 20 years and never had a problem I cannot say this about other database programs I have had to use when I worked for other companies. Some of them were super complicated took hours of work just to get your data in whereas using ACT it was a breeze putting data in and saving data of all kinds.

August 2017

Josh from AICTC

Company Size: 2-10 employees

Review Source


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

August 2017

ACT is a great software product that allows you to integrate your database and track your clients

ACT is worth the price and worth the training to get educated on it. Unfortunately you need to spend some time figuring out the details, but once you do, it is off to the races and you will love the system every day. It really is a great product.

Pros

This product allows you to integrate the basic and most complicated processes within your business. I love the email link feature, any time I send an email to a client (who has their email in their account profile), the system automatically saves that email in the client profile. You don't have to search for it in your inbox, or click an extra button to push the details over to the profile, it all happens automatically. The icing on the cake, is now that it is in the client profile, other members of my team can see what emails I have communicated to client, and when they were sent. It helps to keep my team all on the same page. This is by far the best Client Database system I have ever used. AMAZING!

Cons

The biggest downside to ACT is there is not a built in funnel email system. You have to select the group or type of clients that you want to email, export that to another database and then send the communications from there. The system will still tag your emails as long as they are sent from your domain, but having to export the list an use an additional software or service to send the mass email notifications is a little frustrating. If they can fix this option, it would make my life a lot easier.

January 2019

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Financial Advisor & Group Benefits Specialist

Keeping track of where I am in a client sale cycle and note taking of conversations that are time stamped help keep me compliant which is crucial to my business . When I open ACT! each day I get the reminders of what I am suppose to do to keep me on track is time saving to me.

Pros

I have used other CRM platforms and ACT! for advisors is a very friendly system to learn. I was referred by another advisor to have a look at ACT! and when I inquired I received an excellent one on one training/review of the product. I was able to ask about specific features that I wanted in a data base and they were part of it. I live in Alberta and they changed some of the titles ie: Zip Code to Postal Code. I was able to add some of my own specific information boxes ie: Firm Number. I was able to purchase the software without having to pay for it on an ongoing monthly cost. Sharing data with multiple users/computers. The eMarketing feature I use all the time. I am able to build my own newsletters and monthly tips to send out with ease. The support team has been helpful when I have a question.

Cons

I thought I would see if I could get some feedback from someone else in my office if they could think of something they didn't like but his comment was " No, I quite like ACT!". If I were to suggest one thing would be when entering something on the History - Type I wish we could edit those categories.

August 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

August 2018

Act! Essentials is a perfect and affordable CRM software for SME's!

I can save all relevant information about customers. Multiple employees can be grouped into companies to have them all present, when you need it. If a note is made that affects multiple employees, more employees can easily be added to the note to keep the overview. It allows me to schedule the next date I have to contact and it gives an easy overview about sales opportunities.

Pros

- affordable
- easy to use
- high availability
- it offers the most important functions like contact details, addresses, profile images, notes (calls, E-Mail notes, meetings)
- the next contact date can be scheduled, it is clearly visible, when you have to contact the employee the next time

Cons

- Importing and exporting may be good for English users, but for German speaking users there are limits with German umlauts.
- Exporting/printing could generally be improved e.g. to print addresses on christmas cards and letters.
- Changing to other Act! products should be simplified, data must be transferable
- it should be possible to copy contacts
- maintenance shall not affect all users globally. Doing this at night in the US means, we can not work in Europe... Plan maintenance in different time zones.
- nothing is fix, neither employees and companies are. It would be helpful to track changes. For example: When I make notes to an employee working for company X and he changes to company Y, then the notes from company X are still visible and it is not really clear, to which company the notes belong to. It thus requires proper entries in notes. Another example is, when an employee no longer works for a company, I then mark that he is working in "ex. company X", but there could be an easier way to mark changes. It is the same with address changes of companies.

February 2017

Fred from Thomas D. Wood & Company

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

1 of 5

Functionality

4 of 5

February 2017

ACT! 19 much better than 18

Have been an ACT user for over a decade. Works well, but syncing with Outlook and Gmail has been rough. Version 19 is much better, but still needs some work. It would be nice if ACT provided tech support for the first 90 days without paying all the time. Also would like to see contact photos added as it is in Outlook.

Pros

Organization and logic

Cons

Syncing with Outlook and Gmail can be difficult.

Response from Swiftpage of Swiftpage

Replied February 2017

Hi Fred, Thanks for your review! Did you know it is possible to add a photo to an Act! contact? You can edit your contact layout to include a picture field. Once this has been added, you can display any photo you like within the field. Regarding the Outlook email history attachments, there is an icon that looks like an envelope with a red X which will display in your taskbar if there are some emails which have been sent but not attached to an Act! contact. This is intended to notify you that these histories will be missing and will give you the option of manually choosing a contact to record them to, or creating a new contact from the info provided. If you have any further questions about Act! or are looking for advice, check out our Community Forums: https://community.act.com - Act!

April 2017

Bud from Florida Real Estate Loans, Inc.

Company Size: 2-10 employees


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

2 of 5

Functionality

3 of 5

April 2017

22 year plus customer Sage / Act

Years ago Act software helped me build a tremendous mortgage business. Out of that experience, I am reaching out to offer some effective criticism to enhance your product. Good luck! Feel free to contact me anytime.

Pros

I was probably one of the first purchasers of Act. It is a great program that needs a company to put some serious thought behind making it work better. After shopping several other CRM software's I still think it is above the rest in both user friendly and functionality. You price for the product is more than fair (in fact, I think low) but the software runs like it is somebody's part time job.

Cons

Customer service is the worst. The guys in India are great and I have nothing bad to say about them but is there some reason I need to sit on a phone 45 minutes waiting to speak to the representative? Again I think Act could be the CRM leader but I don't see much improvement over the past few years. The principles of this company have sat back and let opportunities walk by not focusing on the customers needs. With all the apps and technologies available Act should have more to offer.When I purchase a product I do not expect to have to spend hours chasing down my answers through videos.

May 2016

Darren from Evolution Marketing

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

4 of 5

May 2016

Best featured and Best value CRM for Small business

Firstly, I'm an Act! Certified Consultant and I sell and provide services around Act! and have done so since 2001. Although I'm not a client, I have continually had to make an assessment about whether Act! is the right product for our prospective and existing clients. My personal experience is that there is no single software product that is suitable for every business. If you are a big enterprise, Act! isn't the product you are going to invest in. For small business though it should be at the top of your list to review. Act! has a greater depth and depth of functionality for the price of any CRM software in the market for the small business users. If there was something that were better I'd be inclined to be offering it to our clients. Act! has been around for nearly 30 years and the many things that you are likely to want to be able to do, Act! just does. Many of the small, simple, day to day tasks will be made easier by your use of Act!. Act! is a product that you will hear many loyal and satisfied clients say that they Love and that they can't do without. Act! is easy to use and it's highly configurable. It excels in a MS Windows environment, so if you are running a server with some desktops and laptops it's an ideal solution. It will run faster than any cloud based solution. Act! comes with both a Windows and Web based access. You could have some using it on their desktop in the office, and others using it via the web browser. The Web version doesn't completely match the windows version for functionality, but the gap is closing. With Act! you can deploy it on your own server so you own and control your data. You can still have the advantage of a web based login but know that your database is in an environment you control. Act! has a range of excellent third party add-ons that en-rich it's functionality and with a new API in the latest 18.1 version there will be many more integrations between Act! and other web based applications. If I were to simplfy where I see Act! in the market it would be to say it sits in the middle of the basic cloud offerings like Pipedrive, Insightly, Highrise etc. and the full blown CRM's from Saleforce, SugarCRM and Microsoft. If you are an established business that is looking for a best in class CRM to work on your MS Windows platform and still provide good mobile and web browser based access then Act! is ideal.

January 2019

Denise from Butler Evans Education

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

1 of 5

Functionality

5 of 5

January 2019

Product Great but Tech Support Stinks

I've been using Act! since the early 1990s, in three different industries. For the first industry, it increased my close ratio of willing qualified buyers from around 80% to over 95%. In the second and third industries that metric was not easily measurable because of long relationship lead times, but it dramatically assisted efficiency.

Pros

Ease of use, flexibility of design, reports, ability to track relationships across multiple contacts, and mass mailing abilities

Cons

Seems a little unstable at times for some features, and tech support is a game of Russian Roulette with perhaps one person in 10 who can troubleshoot a problem and fix it. The rest seem to be untrained, seem to have no analytical skills or trouble shooting abilities, seem to be reading off knowledge base scripts, and often make or recommend changes that end up making matters even worse. The product is WONDERFUL when it works properly, which is most of the time. But lookout for 2-7 days of downtime if you hit that problem that is too much for the low level tech support people.

January 2019

John from Reliable Retirement Planning

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

"Get Your Act Together"

I am keeping my Insurance and Retirement Planning business running with it and I believe I first started using ACT in 1994. The basic functions that I use it for are easy to learn and use. I sure wish I would have had the chance to take courses on ACT, Excel, etc... while in college but when I graduated in 1979 there were no such things.

Pros

What's not to love? It keeps my contacts names, numbers, addresses, emails, etc... sorted. I can mark/tag them for different groups, find them, note them, write them, sort them... I can schedule me calls, meetings, to-do's with alarms to remind me. I LOVE MY ACT!

Cons

The only reason for the 4 stars is because this software will do so much and I being age 60 and not growing up with computers all thru school... I am probably not doing one tenth of what I could be doing with ACT and yet it is still a LIFESAVER! Without ACT, I would NEVER be able to keep my "ACT" together... lol.
It makes me feel a little incompetent knowing there is SO MUCH MORE it could do for me if I knew how to do it.

January 2017

Bruce from Specialized Applications

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

4 of 5

January 2017

Using ACT!

I have been using the program for 15 years. I like that when I last upgraded I did not have to learn everything over again! Microsoft does this and I don't care for it. I use mostly the contact database. However, I expect to purchase another copy of the program because of a new contract that will have extensive telemarketing and reporting.

Pros

Easy to use

Cons

Some of the features I will never use and some of the features take some time to learn how to use.

Response from Swiftpage of Swiftpage

Replied January 2017

Hi Bruce, Thanks for the review! For reference, we offer a wide range of help and support materials for Act!, and can advise on further training if requested. For new users of Act!, our Getting Started resource center is useful for learning the basics of Act! and getting up and running. https://www.act.com/resources/getting-started We also have a free online training library full of videos detailing many of the features of Act!. Visit this here: https://www.act.com/resources/feature-tours It's also possible to purchase training workbooks which teach the fundamentals of using and administrating Act! in detail. http://swiftpage.com/training/order-manuals If you need any advice on any of the help materials we offer, please don't hesitate to ask! Act!

February 2019

Lloyd from Realty Executives Associates

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2019

Best Program

In my business, history is necessary. I have data going back over 25 years that is at my fingertips. That and along with the ability to design and set a drip system to my client base is a great feature. I am very happy with my ACT! program for my business use.

Pros

I have been a user of the ACT! program since I became a Realtor in 1990. It is one of the most versatile programs around. I am only using parts of the program necessary to run my business. It allows a comprehensive amount of information on each individual on record or family history. All activity is recorded in the history file for future reference. All Emails, letters and correspondence is attached to the individual for future reference. The groups that can be set-up

Cons

There is nothing that I dislike about this program. It has all of the features that are needed to run a business. There are also features included that are helpful in record keeping and developing schedules for a smoother day to day operation.

January 2017

Greg from Cal Sierra Insurance Services

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

3 of 5

January 2017

Good and Bad

Since I've updated it's been 1 a headache after another. I kept ACT Bc of my familiarity with the product. But now I have problems with SQL servers not starting, lost a database, and have to pay for customer service? The Customer support guys do work hard to fix your Problem. But paying to fix a problem ACT created or overlooked seems greedy. So minus 2 stars. Also getting some of the reports is not as easy as it uses to be. I don't use all the features of this software but some of it would be great, but now redundant as I have other programs handling those for me. Overall it's just "C" maybe "C+" for me.

Pros

Layout and look. All the different features and uses.

Cons

Sometimes when I print address labels, it will go and grab the actual address instead of the PO Box. Also 1 wrong click and suddenly everyone connected with a company has that company's address. Also really had a hard time with Birthday reports. I just want 1 specific month, not everyone in random order. SQL servers don't always boot up.

January 2017

John from The Christians' Writer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

January 2017

The Most Intuitive and Powerful Sales Tool You Can Have

I have used Act! from the beginning. With that, I mean from inception to today. As a sales representative, I became an expert user of Act! It served as the foundation for my success and gave me an unfair advantage over my peers. While my fellow sales reps worked harder and harder, I worked harder but smarter, winning every sales contest and breaking a few records in the process. As a Regional Sales Manager and VP of Sales, I used the science that Act! afforded me with while my competitors relied on luck. Now, as a consultant, I recommend and teach Act! as the foundation of a solid process. I have turned down consulting contracts because the client company did not and would not install Act! As a sales writer, published in such magazines as Selling Power and Life Insurance Selling, I have recommended and used Act! in dozens of articles and a few books. Act! is key to a successful sales career.

Pros

Scalability and ability to customize

Cons

None

January 2017

Adrian from Special Waste Disposal Inc

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

3 of 5

January 2017

Act Review

Sometimes the amount of data is confusing because there are so many programs to monitor. I would find it easier if there was a program attached the file explaining usage without having to call tech support.

Pros

I can track my customers and their email addresses.

Cons

The confusion with accessing customers.

Response from Swiftpage of Swiftpage

Replied January 2017

Hi Adrian, We offer a wide range of help materials for Act!, and can advise on further training if requested. Did you know there is a help guide built into Act!? This can be accessed and searched by pressing F1 on your keyboard. If you're new to Act!, our Getting Started resource center is useful for learning the basics of Act! and getting up and running. https://www.act.com/resources/getting-started We also have a free online training library full of videos detailing many of the features of Act! Visit this here: https://www.act.com/resources/feature-tours You can also purchase training workbooks which teach the fundamentals of using and administrating Act! in detail. http://swiftpage.com/training/order-manuals If you need any advice on any of the help materials we offer, please don't hesitate to ask! Act!

December 2017

Cody from Bavis

Company Size: 11-50 employees

Review Source


Ease-of-use

4 of 5

Value for money

2 of 5

Customer support

1 of 5

Functionality

1 of 5

December 2017

THe company has been using it for at least 10 years

THere are a lot better CRM's out there figure out what you are using it for and what you need and start shopping I could suggest a few but to me they are a bit industry specific.

Pros

seems very simple and we had a long standing relationship with ACT with the in house CRM. So we had a lot of our contacts already on board and it does keep track of contacts.

Cons

When I came on board about 3 months ago I suggested going to the cloud the idea was well recieved and I contacted act. We intially had some issues uploading the information some of which I will admit was my own fault. when I did the software lagged extremely bad. I contacted the company spent almost 4 hours o the phone (mostly on hold) the first time and then didnt get a call back untill about 9:30 that night. Then the trial was running out with out the issue being resolved I asked them to extend it while we tried to fix the issue they told me I had to buy it and then they would be able to fix it....

January 2017

James from Knowledge Technologies LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2017

After user since version 2.0

I run an international consulting business with customers in Europe, the Caribbean, Africa, and all over English-language North America to the north of the Arctic Circle. I could not have built this 25-year business without ACT! In retirement, I am serving as a university professor. I have over 7500 contacts in my database. ¶ I served on the beta team (I actually loaded version 1.0 but it was not as good as competitors) when version 2.0 came out it was hands down better than what I had been using. I have updated act every year ever since! Service is great and good but available only during business hours specific time, I only wish it was available 24*7

Pros

Total ease-of-use and fantastic tech support.

Cons

Since my days on the beta team, I have asked that if you highlighted a phone number overseas it would tell you the local time of day and whether that was a business day or a holiday. Tech development teams have always said that is a fantastic idea dating back to version about 2.0 but it has never been implemented.

September 2018

Julie from YMCA of the Rockies

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

4 of 5

September 2018

CRM Database

This has been our groups database for over 10 years.

Pros

We can leave internal notes, create and save contracts, create custom columns for searching and organizing, can edit the format to fit our needs without consulting with the software company. You can see which user has done the work, assign reps and task other users and yourself. You can create separate databases for different functions, and assign a group under various levels (inquiry, quote, confirmed, etc.).

Cons

It's not very pretty nor modern looking, but it does the job. My computer has changed a couple of times since starting to use ACT, and with one hard drive change it was very difficult and time consuming to figure out how to change the text size within the fields, because it was tiny and apparently most monitors are huge now, so it was a big strain on my eyes.

October 2015

Richard from Kingsplay Pty Ltd


Ease-of-use

5 of 5

Customer support

3.5 of 5

Functionality

5 of 5

October 2015

Easy to use amd gives you fuill ownership of your data

Pros

The deployment options for Act! are more extensive than any other CRM on the market, your data is controlled in your own environment, can be accessed over the network, via Browser and remote devise plus remote synchronisation models for travellers where there is no internet (like on planes).
Act! is also fully customisable to suit your workflow and business strategy requirements over which we have control at all times.
Act! has improved our team collaboration, increased our sales through better process management and reporting
Our team love using Act! as it is simple and easy to understand

Cons

Swiftpage have only had ownership of Act! for 2 years whereas Sage had it for over 10 years, I believe they have strong strategy on future development of Act! however there has not been a lot of change over the past year. We are hoping for improvements in browser support for 2016