Amdocs Customer Management Software


 

Amdocs Customer Management is an on-premise integrated revenue and customer relationship management (CRM) solution tailored to meet the needs of communications service providers (CSPs). It supports functionality designed to help CSPs deliver more consistent and more personalized interactions.

Amdocs Customer Management offers applications for customer support, help desk, call center, self service and social media monitoring. These tools enable customer service representatives to provide consistent, informed responses to customers across every channel, from interactions in-store, on company websites, via email or on social platforms.

Amdocs Customer Management also offers a range of applications for multichannel selling, including sales order management, combined sales force automation and quoting, retail point-of-sale (POS) and inventory management. With these tools, CSPs can enable customers to make purchases on whatever channel they want, or to use multiple channels for a single transaction.

Support is offered via phone and email.

 

Amdocs Customer Management - Customer interaction manager
 
  • Amdocs Customer Management - Customer interaction manager
    Customer interaction manager
  • Amdocs Customer Management - Contact
    Contact
  • Amdocs Customer Management - Customer chat
    Customer chat
  • Amdocs Customer Management - Self-service
    Self-service
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Windows 2000, Windows 8, Windows 10

3 Reviews of Amdocs Customer Management

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rafael from Montarelo Consulting
Specialty: Software / IT
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Useful Customer Management Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

cover all major functionalities required for a product under that category with a good performance and stability

Cons

It could be more adaptable, and licensing doesn't allow accurate selection for small and medium buusiness companies using it

Review Source
 
 

Madankumar from GPS
Specialty: Other
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

April 2018

April 2018

Doc

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Liberty, Good employee care, Fair growth opportunities, Good onsite opportunities and Good work culture

Cons

Amdocs is very selective in its hiring and there is always more work in the project then there are number of people. Also, as there is no bench system, you'll always be working on some project, you will be free rarely. I think the balance has to be restored from the upper management.

Review Source
 
 

Alexandra from Spectrum Electric Inc
Specialty: Other services
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Not my favorite softwares!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

At first it really called out to us because of their innovations on their web page and all. We bought it and were very pleased at the beggining.

Cons

After using it for 2 weeks we decided to go with another company because we did not like very much the program itself and the features.

Review Source