Amity Software
Amity is a cloud-based customer relationship management (CRM) solution that helps businesses across various industries to manage interactions with existing and potential customers
Amity allows users to automate tasks that don’t require personalized interactions with customers. They can add contacts to mailing lists and send out promotions, announcements, newsletters and more.
Users are provided with a dashboard where they can see customer accounts. Customer account screens display information such as when users last interacted with certain customers, when their subscriptions will expire and risk levels associated with accounts.
Amity also has an onboarding screen that shows information such as status of the existing contracts. Users can see what the next appropriate onboarding action is for each account.
Amity offers a perpetual license for a one-time fee that includes support via email and through an online knowledge base.
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Account dashboard -
Engage -
Organize -
Onboarding -
Activities
Supported Operating System(s):
Web browser (OS agnostic)
4 Reviews of Amity
Marissa from Self
March 2018
March 2018
Easy to use and functional
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros
Amity allows us to manage the customer lifecycle from a single platform - from tracking customer engagement to proactively managing customer value
Cons
Not much for what we use it for. There can be a bit of clutter because the system is quite robust, but it just needs to be optimized for the uses your team has.
Amanda from BuildSafe Sweden AB
February 2018
February 2018
Monitoring health, actions, tasks and interactions in one place
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros
I like that we can easily get an overview of what are customers and users are doing and not doing, hence enabling us to take action and reach out to customers when needed. Also being able to track what has been done and what's coming up in an easy task management system helps us to ensure that we're on top of things.
The support during the set up has also been immensely helpful, with our CSM helping us all the way and supporting us properly throughout the process.
Cons
The most tricky part for us has been setting up the health score, but that's partly due to our own business model.
Punit from Uberflip
Employees number: 51-200 employees
December 2015
December 2015
Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support
Support
Adrien from Apprz
Employees number: 2-10 employees
November 2015
November 2015
