amoCRM Software


 

AmoCRM is a cloud-based customer relationship management solution that helps users manage the sales pipeline. Users can receive feedback and reports about the performance of salespersons. The solution offers lead scoring and nurturing, email integration and sales analytics. It supports custom field creation and unique tags that allows users to organize deals and contacts. The mobile app is available for download on iOS and Android devices.

AmoCRM delivers full visibility of the sales pipeline and can be broken out based on the lead count, revenue, sales rep or tags. Existing customers can be uploaded from contact databases such as Outlook and Gmail. Follow up tasks keep users up-to-date on meetings, calls and emails, and are attached to the lead or contact cards.

Integrations include Facebook, MailChimp, Zendesk, Dropbox, and Xero. AmoCRM allows users to integrate with more applications using API. Pricing is per user per month. Support is available via email and phone.

 

amoCRM - Sales pipeline
 
  • amoCRM - Sales pipeline
    Sales pipeline
  • amoCRM - Lead profile
    Lead profile
  • amoCRM - Sales analytics
    Sales analytics
  • amoCRM - Lead sources
    Lead sources
  • amoCRM - Email inbox
    Email inbox
  • amoCRM - Mobile compatibility
    Mobile compatibility
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10

118 Reviews of amoCRM

 

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Software Advice Reviews (11)
More Reviews (107)

Showing 1-11 of 11

Matthew from Brand Connect
Specialty: Software / IT
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Good Product, but Few Integrations

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This is going to be a huge CRM in a few years when it fully matures. If it works for you now, it's worth a try.

Pros

The product looks great, has great workflows, and helps streamline a lot of boring data-entry tasks that bog down a lot of CRMs. Integration with multiple chat platforms is huge, if you communicate through customers through these channels this is the greatest service for you.

Cons

The software is new, so most common integrations you'd expect with a CRM just aren't there, or are only available through Zapier which is clunky. Calling is the biggest issue, the ONLY supported phone service is Twilio, and the Zapier integrations are just one way. My organization calls a lot more than it chats, so the service was clunky.

Review Source
 
 

Veronica from Income Over Expense
Specialty: Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

amoCRM Gets The Job Done Efficiently!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Wow, what a surprise its been to finally find a CRM away from the general masses. We won't mention any names, but I think you know who I'm referring to. :-). amoCRM provided us with so many tools to target and track our sales pipeline to ensure no opportunities fell through the cracks. Very happy with amoCRM!

Cons

Depending on where your CRM experience is from, it is important to stay in contact with your on boarding support! Make sure you stay consistent with all of the incoming information from your daily sales calls and you will ensure increased conversions!

Review Source
 
 

Leah from Pivoting Aspects, Inc.
Specialty: Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Sufficient for very basic functionality

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It is very user-friendly, it serves the purpose of establishing a basic database of contacts. It also integrates with Google.

Cons

I think it is quite pricey for the features they offer, especially considering that there are other systems in the market the offers more features for less cost.

Review Source
 
 

Ian from HealthCare
Specialty: Advertising
Number of employees: 1 employee Employees number: 1 employee

November 2017

November 2017

Amo CRM will get the job done!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The business I am in is very small and not many people work here. This is perfect for helping us stay organized.

Pros

Very good for small businesses. Very easy to use and it is not as expensive as some of the other CRMs out there.

Cons

It is not that great for anything other than keeping organized and sending out emails. Larger companies will want to use another.

Review Source
 
 

Mike from Xtenex Corp
Specialty: Manufacturing
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Worth the money

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It has good overall functionality that can be customized to your company’s needs, integrated well with email accounts and notifies you of daily projects and events.

Cons

With so many features of functionality it would be nice to have more technical support from USA rather than European CSR’s

Review Source
 
 

Loren from Creative Concrete
Specialty: Construction
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

AmoCRM - Easy to Use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to use
Interface is user-friendly
Tags for leads make organization easier
Pipeline view is a nice feature
Spreadsheet importation is customizable

 
 

Anton from LTD Mobile Technology
Specialty: Construction

January 2016

January 2016

My experience with amoCRM

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I had tested many CRM systems when I had to choose one for my sales department. I found amoCRM to be more attractive for my tasks. amoCRM was chosen not only in terms of functionality, but concerning usability too. Therefore, it was the key reason for setting system up. What is more, it really works fast and allow my managers to reduce time for contact handling. In a word, I’m going to stay with amoCRM, it’s what I was looking for.

Likes Least

This simple system is possible to leads & contacts, sales analysis, mobile applications, web-site integration, security and access,
scoring etc

Recommendations

Using of educational video tutorials and information from the thematic distribution within the license. At initial registration the trial period.

 
 

Dmitriy from NBPI
Specialty: Accounting

December 2015

December 2015

Easy of use tool for lead management

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

The key difference of amoCRM is that sales rep could easily start using the system
and quickly understand the logic inherent in it.
amoCRM has a friendly interface and really helps to sell more.
I, as the leader, can easily control the sales process. Integration with email
and web forms are simply adjusted and give an immediate effect in terms of speed of
responses to questions of potential customers.
For us it is an effective system for lead management which is easy and pleasant to
work with.

Likes Least

I not found any disadvantages in the work of the CRM system

Recommendations

If you care quick and simple implementation, be sure to consider amoCRM.

 
 

Julia from INTROVERT
Specialty: Software / IT

December 2015

December 2015

A perfect system

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Our company needed a system that would gather together all our leads sources and would properly distribute heavy load among our managers. A system that would allow us control the most effective sources of customers and identify bottlenecks in the deal from the receiving of the lead to the closure. A system that won’t leave any task without attention in the flood of information. A system that would automate the work with a large customer base when no client is left behind. AmoCRM is a perfect match for all of these tasks with its extensive possibilities for integration. Now we make calls, conduct correspondence, send e-mails and all this in one system, saving so much time of our staff. We have stopped losing leads, conversion of incoming calls has almost doubled.

Likes Least

Can't really tell... Just keep it up! Surprise us with new, more impressive releases

Recommendations

I just hope that Amo wont be standing still, it will be constantly evolving, improving its existing strengths and offers us new opportunities.

 
 

Yana from INTROVERT
Specialty: Other

December 2015

December 2015

Definetely the best choice

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

We have tried several different CRM-systems but they didn’t work for us: interface was unmanageable and too complex or settings for the specifics of our company weren’t flexible enough. We had heard about AmoCRM from colleagues and decided to try AmoCRM. After trial period we have realized that this system is exactly what we need. It contains everything you need and nothing odd, it can be easily adjusted to meet needs of a company. Analytics allows you to track how your staff works, which provides a significant increase in sales effectiveness. We've been looking for a convenient system and finally found it. I highly recommend it!

Likes Least

Can't say. Our stuff has quickly adapted to the system, they no longer miss important tasks, we have managed to automate a lot of manual work and now our customers are satisfied with fast service.

Recommendations

Try and try and then choose the most convenient option for you. For us and for our colleagues this is amoCRM.

 
 

Valentine from BCD
Specialty: Telecommunications

December 2015

December 2015

Easy, breezy (c)

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Amo is so cool! It’s so handy for deals conducting and tasks setting. It’s been a year since I don’t need to think about and trying to remember what I have to do tomorrow anymore. My supervisor has always wanted to control me and now he can actually do it without compromising my work. Gone are the days when I had to fill the reports every night by my hand. I am so glad we found a system like this.

Likes Least

There is nothing I can tell, all problems or errors are immediately corrected, so our business is not affected by them.

Recommendations

Be more consumer-oriented. Nowadays it's the most important thing.

 
 
 
Showing 1-20 of 107

Rony from ActivePlatform
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

The support service is not competent enough

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This CRM can significantly increase the productivity of our employees. The software allows you to assign tasks to employees of our company, and also contributes to the convenient processing of important information.

Cons

The notification system sometimes fails. The technical support service does not work as well as we would like, therefore, our employees have resolved many problems themselves.

Review Source: Capterra
 

Tanya from SSA LTD
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2018

December 2018

Stable service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

All data on our clients is collected in amoCRM statistics, which is comfortable to analyze. The service integrates seamlessly with the social networks we need and during its work there are no failures.

Cons

It is quite difficult to quickly implement CRM to begin using it. Due to the presence of many functions, our employees took a lot of time to devote to its study.

Review Source: Capterra
 

Amber from Netpeak Software
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

December 2018

December 2018

Good system, but with poorly functioning support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is convenient for me to use amoCRM on a mobile device, when I need to scan business cards or not to use a computer. Available a huge number of integrations with other services. Of course, this is a huge CRM, but I use only a minimal set of functions.

Cons

I didn’t like it at all that the problem solving by the support service may take several months. Telephony was able to connect, but with rather great difficulties.

Review Source: Capterra
 

Yana from Internet marketing agency Netpeak
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

December 2018

December 2018

Convenient business management system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We use amoCRM in our company for more than 3 years. The service provides a large set of useful tools for business management: a system of sales analytics, the function of creating a sales funnel. There is the possibility of integration with the website and the phone for the accounting of leads.

Cons

The first and, probably, the main disadvantage of the amoCRM business management service is that after you add a new manager to the system, he can see all the profits and turnover of the company.

Review Source: Capterra
 

Galina from Dev-Pro.net
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

Had to work with more advanced tools

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I can not say that the application does not have pluses at all. The first impression is very positive, the presentations are bright and colorful. Convenient digital pipeline system that allows you to manage the client's solution.

Cons

Unfortunately, I was disappointed with the approach to saving customer cards, the system of notifications and comments periodically crashes. There is no opportunity to work on your server, the integration is very debugged.

Review Source: Capterra
 

Michael from Nimble
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2018

December 2018

Small number of integrations

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

One of the most functional modern platforms, which does not require performing unnecessary actions, since we can comfortably carry out most of the necessary tasks with a few mouse clicks.

Cons

Most of the most common integrations are missing. There is currently no mobile app. You can not customize the section of analytics to fit your needs.

Review Source: Capterra
 

Ulad from ScienceSoft Inc
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

December 2018

December 2018

Functional system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

AmoCRM software is convenient to use thanks to integration with the mobile device manager, which is always with me, allowing you to always have at hand a database of our company's customers.

Cons

I would like the analyst to be refined, since at the moment it cannot be adjusted to our needs. Sometimes the application hangs for a few seconds.

Review Source: Capterra
 

Olga from Admitad GmbH
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2018

December 2018

Convenient linking of deals to contacts

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

A very convenient application, which after installation helped save our managers a lot of nerves, and management - money. The application is convenient due to the possibility of integration with the phone manager. As a result, reminders about calls come to the mobile phone, which is always with you. The customer database is also now always at hand. Everything is sorted in order. Very friendly interface. You can add additional fields to the cards.

Cons

I wish the analytics were more extensive. At times, the application freezes for a few seconds. But in general, the impression is good. It is a pity that in addition to sales, the application is difficult to apply anywhere else.

Review Source: Capterra
 

Neil from iProspect
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

One of the most functional CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

One of the few programs that allows you to not make unnecessary movements, almost every task here is carried out in one click. Very modern and versatile CRM, without any unnecessary frills. Recommend.

Cons

There is no correct translation of the names of some fields. For all the other parameters almost perfect, there is no reason not to try.

Review Source: Capterra
 

Matthew from Luxoft
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

November 2018

November 2018

There are both pros and cons

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The application allows you to configure narrow sales funnels, you can sharpen them both for new deals and for VIP clients. Very good integration with the main communication providers. I recommend to try. In general, worthy and functional.

Cons

Too standard analytics, it is impossible to adjust it to the needs of your own business, only 4 types of reports are available. It is not too convenient that you can pay the tariff for at least 6 months, besides, you will have to tinker with the software settings.

Review Source: Capterra
 

Roman from WebIT
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

Functional customer base accounting system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We use the amoCRM tool to record the current database of the company's customers. The service allows you to set tasks and reminders in the format of notifications. Integration with the website by API is supported. There is a mobile application for Android and iOS.

Cons

From the existing shortcomings of the amoCRM online service, I want to note the presence of bugs and system failures. It can take from several days to a week to solve these problems, since technical support responds to requests very slowly.

Review Source: Capterra
 

Dmitry from InfoShell
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

November 2018

November 2018

Service impressions are contradictory

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The application works only through the browser, the interface is clear and simple, there are distinctions in the level of access to information, there is good integration with other servers, an excellent video review, a decent level of technical support.

Cons

There is no mobile application, in the modern world it is terribly inconvenient. One user account is not tied to several projects at the same time, there is no linking of the company to the contract.

Review Source: Capterra
 

Yuriy from KINTO
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

There are more convenient applications

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

In general, the application has a fairly wide range of functions and an attractive design, you can create colorful bright presentations and easily send out messages to customers. Decent compatibility with a large number of business applications.

Cons

API bans periodically occur, technical support specialists do not respond to questions and complaints for a long time. The work algorithms are not very flexible, you have to buy additional applications to customize your own needs.

Review Source: Capterra
 

Anton from Admitad GmbH
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2018

November 2018

Not the best option CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

At first it seemed to me that the interface is not overloaded with unnecessary elements, which allows the program to be sorted out quickly enough. The functionality is quite wide, there is the possibility of narrow settings for sale funnels and transaction cards. Excellent integration with cloud providers.

Cons

There is no possibility to customize the analytics section on your own, everything is standard and simple, sharpened exclusively for sales. There is no usual environment for working with mail, there are failures and delays in the delivery of notifications and messages.

Review Source: Capterra
 

Feodosiy from Admitad GmbH
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2018

November 2018

Convenient customer and sales accounting

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We use CRM amoCRM to account for customer base and sales managers transactions. The system allows you to access detailed sales analytics. There is a possibility of integration with a personal site, there is an excellent mobile version for smartphones and tablets.

Cons

The main disadvantage of amoCRM is that only 4 types of reports are available in the system: goals, sales, employees and the number of calls. You cannot add new reports yourself.

Review Source: Capterra
 

Vesna from Gemius
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

Convenient CRM-system for accounting transactions and customer base

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I use amoCRM service to track the number of transactions and the distribution of meetings with clients. The tool has full integration with mobile devices. Thanks to this, you can use all the functions of the service from a smartphone or tablet. The function of importing and exporting data to Google Analytics is available.

Cons

One of the main disadvantages of amoCRM is technical support. It can take several days to solve problems and questions. Also, the system occasionally fails because of what is not possible to enter your personal account.

Review Source: Capterra
 

Julia from https://www.sportlife.ua
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

November 2018

November 2018

This CRM did not cause too much excitement

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

In general, CRM is not bad, it helps to increase the efficiency of the work of managers, a simple and intuitive interface does not cause problems with mastering. A good reminder system and customer accounting analyzer that allows you to see the entire history of transactions.

Cons

There are flaws that are associated with lack of integration and low speed. In the standard version there is no normal environment for working with mail, an insufficient level of technical support.

Review Source: Capterra
 

Alena from https://www.sportlife.ua
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

November 2018

November 2018

Impressions were mixed

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The service itself on the description seemed very good, because it easily allows you to transfer tasks to employees, store and process important information for the company. A fairly flexible system of possibilities and functionality, easy to master, the interface is not overloaded with anything superfluous, convenient settings of the transaction.

Cons

Many flaws that do not allow the program to integrate into a highly specialized business. Basically, the functionality is sharpened only for sale. The reporting system and technical support leave much to be desired, and it was impossible to set up the system without the help of a third-party specialist.

Review Source: Capterra
 

Anastasiia from Unit Space
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Excellent system with incompetent support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Thanks to this software, we are able to effectively communicate with clients of our company, use social network management options, and also monitor progress. A large number of applications for integration is also an advantage.

Cons

To fully explore and use all the necessary functions in the work, you need to spend a significant amount of time. Not all support staff are able to answer any questions regarding their product.

Review Source: Capterra
 

Chetan from Lux Group
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

Poor customer support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We used amoCRM for 3 years. This service had everything you need: convenient maintenance of the sales funnel, convenient project structure, detailed statistics for analytics. There was not only one thing - stable work.

Cons

When we started having problems with access to CRM, we asked for support to help us. After the appeal, 2 months passed, but the malfunctions did not stop. I had to switch to another CRM.

Review Source: Capterra