Bitrix24 Software


 

Bitrix24’s customer relationship management (CRM) solution provides a platform for businesses to organize and track interactions with potential or existing clients and partners. The software allows users to log and manage client interactions, capture and store lead data, generate sales reports and perform segmentation of target audiences.

Leads received from a user’s website (for example, from an order or feedback form) can be fed directly to the CRM. Users can then create message templates, send individual or group emails to leads and contacts, capture notes on client interactions, schedule meetings and assign tasks.

Users can create personalized invoices for clients by automatically inserting client information and sending them directly to the client's email address.

Bitrix24’s sales funnel functionality offers an overview of sales transactions in progress and their respective stages. With the sales dashboard, sales agents can see how many deals they’ve won, how many clients haven’t been invoiced yet and an agent’s rating in comparison with other sales team members.

 

Bitrix24 - Deals
 
  • Bitrix24 - Deals
    Deals
  • Bitrix24 - Invoice
    Invoice
  • Bitrix24 - Leads
    Leads
  • Bitrix24 - Contact
    Contact
  • Bitrix24 - Templates
    Templates
  • Bitrix24 - Devices
    Devices
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

244 Reviews of Bitrix24

 

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Software Advice Reviews (20)
More Reviews (224)

Showing 1-20 of 20

Samanth from Moakler Wealth Management
Specialty: Insurance
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Great Interface & Customer Support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This CRM is packed full of options and functionality even at the FREE level. After looking at and using numerous CRM's for my side freelance business, I decided to go with Bitrix 24 and I am impressed (maybe a little overwhelmed) with how much it encompasses. The other thing that really impressed me was the client services. I''m using the free version and the customer support is fantastic. I'm looking forward to learning a lot more over the coming weeks.

Cons

I really don't have any cons. As I mentioned a little overwhelming just how much content there seems to be but once I know my way around I'm sure this will be a pro not a con.

Review Source
 
 

Abdullah from Epec HR
Specialty: Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Comprehensive solution for SMEs

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

Very helpful for almost all digital needs for smes from website building to project management and other essential apps

Cons

It’s not easy to use as many features appear on dashboard so you’ll find it little difficult to get use to

Review Source
 
 

Hanne from PRS
Specialty: Other services
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

The best growing CRM you didn't know about

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Just like my title, this is indeed the BEST CRM you didn't know about!!!! Free or paid!!!

Pros

It has more to offer than most CRMs out there, especially more than paid ones like Salesforce. You get your customer base tracking, CPQ, intranet, project and task management, and more. The best part is that most companies can use the free version to do everything. I used it with my last business which I had for 5 years, at which I had 8 employees, with 5 affiliates in other countries, and never needed to upgrade to paid version.

Cons

If you run into any issue with their app, they will make you upgrade, even though the very basic notion of installing and logging in shouldn't be a $39/mo cost for life. I feel this should be most basic working need.

Review Source
 
 

Neeraj from Daten
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Using it from last 1 year in my office as CRM, task Management and to track employees work progress.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This is too costly but really a great solution for agencies.

Pros

1) Easy to use
2) You can integrate popular 3rd party apps like dropbox, Google Docs, Trello and other popular services too.
3) Cloud based solution
4) Self Hosted Solution is also available too
5) Different packages as per your requirment
6) Webmail
7) 30 days trial without any fee
8) you can use their services free upto 12 users on cloud based solution

Cons

1) Too costly as compare to other services
2) Their Self hosted solution is also too costly

Review Source
 
 

Femi from Lawrencia Consulting
Specialty: Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Functional CRM at no cost

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

I would recommend any time any day

Pros

Reasonably priced, and no cost for up to 12 users is cherry on the cake. Ideal for startups who are new to CRM and leads management and even medium-sized business would find the advanced features very useful.

Cons

To be honest, there is not much about this product that I don't like except that you don't' get a heads up from the company during upgrades and you have to wait for sometime.

Review Source
 
 

Peggy from Pole Star Experiential Learning
Specialty: Education
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

New Bitrix 24 User

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The free version is great startups or individuals that do not need CRM.

Pros

I love the possibilities that my company can use all in one product. Workgroups, Task, HR CRM and even web hosting. Looking forward to learning more and moving more processes over from Google to Bitrix. We chose the professional version ....unlimited yes!

Cons

It is overwhelmed with choices and learning. Even though their training support modules are great sometimes you would like to talk to a human.

Review Source
 
 

Demarco from World Financial Group
Specialty: Insurance
Number of employees: 1 employee Employees number: 1 employee

June 2018

June 2018

Bitrix24 Review- Good for those who are motivated and relentless

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This software is FREE. And nothing can beat that. It just requires manual entry of lead generations.

Pros

All media actions can be tracked on one platform. It is great for those with multiple media platforms. This company has been around for a long time. While free is not always free this is indeed free. You can pay for advanced options which will make your experience much easier.

Cons

It may be a little too advanced for beginners, but with the tutorials they should be fine with this program.

Review Source
 
 

James from MSP Remote
Specialty: Consulting
Number of employees: 1 employee Employees number: 1 employee

April 2018

April 2018

Bitrix24 is a more modern Social Interaction CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This CRM can really help teams that are collaborating and working together on projects or meetings and is great.

Cons

Free Version to the Paid Version is a huge jump in price and to be honest there are many other solutions like it out there.

Review Source
 
 

Zoe from MWT Cymru
Specialty: Hospitality / Travel
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Absolute nightmare! Worst customer service and a nightmare to configure!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

NOTHING! Its sounds amazing but when you actually want to try to work it it's awful! Customer service was no help what so ever!

Cons

Dreadful customer service. Wasted 2 days on this and literally achieved nothing! Tried to upload our existing database with a couple of customer fields and just kept coming back as an error. Contacted customer services and got no where! Just wasted by time for 2 days! Like switching CRM's isn't complicated enough!

Review Source
 
 

Leon from Ortus
Specialty: Other services
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

CRM for free.

Ease-of-use

Functionality

Product Quality

Customer Support

I love the platform. because it allows you to start with a free account and let you have almost all the necessary features.

Pros

It is a good platform for all of the cooperates to see how they can optimize their operation. It was interesting for us to see how we can improve our overall performance of the staff. It is good to start for free and see if it is something you want to do OR lacking in your organization.

Cons

Lack of guidance for staters. It can be improved by the organization if they can have an optional full demo for all customer.

Review Source
 
 

Normunds from 4PRINT Ltd.
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Lot of functionality with lot of bugs and hidden complexity of usage

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

One platform for many solutions - CRM, project management, time management
Project and TASK management tool really good.

Cons

On paper all looks fine, but when you begin to work, then lot of problems appears almost in every tool, except Project management. For example, in CRM under Company history you not see any activity, even there are lot of activities with Companies staff that are linked with current company.
If you plan new activity and want this activity link to new Contact, Company, Opportunity, it is not possible - you need at first create company, contact or opportunity - with almost all other CRM systems - Pipedrive, Pipeliner, GoldMine you can do this on the fly.
Also lot of problems with Time management and Work time reports, where shows unrealistic times - for example - time worked per day - more as 44 hours!!!
Looks that Bitrix different modules created separately and common features not links between modules and works as separate units and then is question - is it really one platform?
Another words are for Bitrix support - worst what I seen - even we have Proffesional subscription plan. Our support tickets waiting for reaction more as 3 days, sometimes no answers. Bitrix deskto app have direct connection to Bitrix support, but sometimes no response for weeks. Also many answers are from point - we give answer for just answer, but no solving problem. Bad!

Review Source
 
 

Andre from Andre Louw Consulting
Specialty: Consulting
Number of employees: 1 employee Employees number: 1 employee

December 2017

December 2017

Confusing

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

It was easy to install.
It automatically logged into my email and looked for relevant messages to add to my profile.

Cons

I had no idea how to use it and there were very little or poor tutorials/instructions. It took me a while to figure out how to undo some of the automated email functions.

Review Source
 
 

Hosam from Memits solutions
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

using Bitrix24 for about 5 months now

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

affordable for small business
comprehensive
flexibility to build own rules
wide range of integrations to most needed 3rd party applications and social media
option to go with self hosted environment and whitelabel the portal

Cons

not easy to find setup and configuration of sub functions and modules
unable to read personal emails within the portal

Review Source
 
 

Ryan from Vanguard Education
Specialty: Education
Number of employees: 1 employee Employees number: 1 employee

November 2017

November 2017

Easy to use, good functionality for a start up

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Easy to use software, easy to navigate. Using the free version is great for a start up trying to keep costs at a minimum, it has all of the basic functionality that you need. I'd recommend.

Pros

Easy to use, great for a start up company (I'm using the free version). Easy to navigate and has the functionality needed to keep good records.

Cons

I'm from England and there doesn't seem to be a GBP or options for England. This hasn't proved a massive issue when using other software too.

Review Source
 
 

Marina from DMG SMALL MARKETING SOLUTIONS
Specialty: Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Overall positive, would recommend to clients & associates (although it has some deficiencies)

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

For business consultants like me, it is a great tool to recommend as well as offer it as a service to our clients, especially if their Customer Service department is not automated. However, there are deficiencies and also there is no coaching/customer support available live at all hours (we operate in a different time zone GMT+2). Overall, its free version does not give many major benefits, not even on trial. The reports' issue is a major drawback. I still recommend it to clients, but when i mention the drawbacks, they are reluctant to go to the paid packages.

Pros

1. Its connectivity with other platforms, software and social media - TIME SAVING
2. The ability to assign jobs (even in the free version)
3. Seeing the progress of a lead to becoming a client, as well as having total sale amount per client

Cons

1) Very time consuming to learn
2) Cannot answer privately to a lead coming from Facebook (have to return back to the page)
3) Does not connect to other major social media
4) Its first paid package is still costly (from the small business person's point of view)
5) No reports or download of data availability (at least in the free version)
6) The free version allows only 100 entries so for heavy Facebook traffic of leads, we cannot access beyond one week!

Review Source
 
 

Erlan from BC Card Asia Pacific
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

good experience, less hr function

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

bitrix24 is good for medium small company, because they have all that company need on that time. but for large company that need more spesific hr task, sometime functionality is not there.

Pros

easy to use
more to groupware for collaborate with other employee
have agile workflow for approval things

Cons

mobile feature just have basic function, still need to do from web
cannot handle advance HR task
cannot rely on support team for urgent things, because need time to reply the ticket

 
 

Debbie from Native American Missions
Specialty: Non-Profit
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2017

May 2017

After using much more expensive database/communication systems, I am thoroughly impressed with the Bitrix24 ease to set up, query, communicate, and SO MUCH MORE!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This is a MAJOR solution for our faith based NPO. We are just getting set up and started in the digital database world, communicating with leaders all living 3 hours apart on separate campuses and setting up professional looking mass emails to internal and external key stakeholders. LOVE that I can manage all of this from any computer anywhere in the world!

Pros

Ease in importing contacts, customizable database fields, social links, the mobile app, and much more all in the FREE version.

Cons

Not all the videos fully answer my questions, however, I went to the email support and got GREAT answers and in 2 days time at the longest. I would like a list of people using Bitrix24 who live nearby me or to know about meet ups with other users. There is a map that showed me nearby users - but I can't contact them.

 
 

Daniel from Brightway
Specialty: Other services
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Great intranet

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would still recommend anyone that might be getting their first CRM/intranet to have a look at Bitrix. The free version (which has great value) can get you up and running quickly and with no strain on your finances.

Pros

Great for team communications
Great intranet
Allows you to place a chat widget on your website
Great value for the money

Cons

Bringing up the menu can look like you are sitting in an airplane with tons of options and setting. The CRM part could be a bit user friendly.

 
 

Luciano from Clarity Solutions
Specialty: Software / IT

September 2016

September 2016

Easy setup, complete and free!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

I really like the following features: companies, contacts, timeline for social interactions, internal search tool and the groups structure for segmentation of data. The software is user friendly and you can start using it quickly (free until 12 active users). Mobile App works fine.

Likes Least

Ongoing changes in the product for limiting features that were available before (loss of registered data). Reporting could be improved, mostly for sales forecasts (we gave up using this feature).

Recommendations

This kind of product is basic in terms of registering companies and contacts. Be aware about how it may be used to respect your sales processes / funnel analysis with flexibility and productivity. Evaluate reports.

 
 

Peter from Forest & Ray Dental
Specialty: Healthcare / Medicine

October 2015

October 2015

A natural solution for a multi office SME

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

The best about Bitrix24 is the way it combines the CRm with the telephony, by giving the necessary tools of a contact-center for an average company with a really user friendly online platform. We are implementing the features one by one, so organical change is also possible.

Likes Least

We had to use a SIP telephone provider, as we found that EU prices of telephony were more expensive than our previous provider. But using the built in SIP connector, we could connect our Voip provider and it took less than 1 hour to make this connection.

Recommendations

We were lookiing for a solution to help our CRM and telephony come together, while making sure that we fulfill the legal obligations of Healthcare. First we decided what our key points were and then we tried numerous solutions from the user point of view.

 
 
 
Showing 1-20 of 224

Marko from Redburst
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Great tool for PM

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Agile Project management in a cloud. What more to ask.

Cons

SO many options and integrations... Sometimes less is more.

Review Source: Capterra
 


December 2018

December 2018

Very interesting and easy to use software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

the ease of finding the items and the different options to find what you are looking for

Cons

the information or items need to be more united or compact so as not to lose time searching throughout the web site

Review Source: Capterra
 

Grigory from Global Services at Luxoft
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

December 2018

December 2018

Far from ideal

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I liked the wide functionality of the program, and also pleased with the unit for managing tasks, decent statistics on sales. One of the best applications for organizing tasks and managing internal business processes.

Cons

The interface is too overloaded, it is not always clear what and how to do. Many tools work very badly or do not work at all. The application is running too slowly, and there is no technical support as such.

Review Source: Capterra
 

Anna from North San Diego Business Chamber
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

A good CRM choice

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

I have noticed that it has been well upkept
they are responsive in their support
i enjoy how the various functions are available to low-price users

Cons

there are a few connectors that dont' work with this.
not great if you are an academic...it would be nice to incorporate other functions

Review Source: GetApp
 

Melissa from Seres Consulting S.A.S
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

IS VERY GOOD

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The flow of activities is intuitive, has a very clean interface, is a very good collaboration tool and project manager

Cons

I was very pleasantly surprised, it's what I needed

Review Source: Capterra
 


December 2018

December 2018

A very robust project management software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been using them to control mostly the task management in the different IT solutions we are developing in the day to day jobs. And it has been very effective so far. The tool itself is very well done, well supported and flexible. It saves a lot of effort on the team to control the status different projects.

Pros

Its very robust and it has a lot of flexibility, you can use all the tools or just what you need out of the box, from project management tools, to CRM, payments and chats. You can pay it for more capacity as it connects with several cloud solutions, and it let you customize more things as you need them.

Cons

It has a lot of tools integrated and can be easy to get lost in them. At the beggining is almost overwhelming and mostly useless to have everything in there, the tools become more useful as you grow and start using them.

Review Source: Capterra
 

Alfredo from Independent Consultant
Number of employees: 1 employee Employees number: 1 employee

December 2018

December 2018

Jack of all trades

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall it was a good experience and the value for money is great!

Pros

Bitrix24 is a jack of all trades in the software space. You can set it up to do many things, like project management applications, CRM, marketing platform, it has it all in one solution.

Cons

Because it's so robust, it sacrifices the user-friendliness and it's not that intuitive. The desktop app and mobile app tend to have problems.

Review Source: Capterra
 

Kinga from WeRSM | We are Social Media
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

One of the best free tools for small teams

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

If you don't need much and you are looking for a simple CRM with communicator's feature, Bitrix24 may be a way to go for you. It is also free to use, which is crucial for small teams or low-budget departments.

Cons

It has quite a lot of bugs. Logging with Facebook sometimes doesn't work, the sound of notifications is really annoying and mobile app doesn't have all of the features.

Review Source: GetApp
 

Chanuka from SLIIT
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

November 2018

November 2018

Another cool project management tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Used to manage a group software project.

Pros

This application provides a lot of features for free. And it provides wide range of tools for project and task management. Also the ability to connect phone numbers and get calls.

Cons

It is hard to use the application as a beginner. The mobile application may have some syncing issues. Also interfaces can be bit slow at times. The navigation is bit confusing.

Review Source: Capterra
 

John from Cape Tourism
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Simple commission calculator

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

Bitrix is a good product overall. But I was specifically looking at the commissions and for this it is useless for me.

Pros

I suppose it does what it says in that it will calculate a commission. But it is so simple, even the most basic of comp plans wont be covered by this app.

Cons

If you need to calculate a % of a number then I suppose you could call this a commission calculator, but it is so simple it is pretty much worthless except for the most basic of commission plans.

Review Source: Capterra
 

Sadiq from Federal University, Dutse
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

November 2018

November 2018

Bitrix24 Starter Experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Bitrix24 has quit great good potentials. And can lead the paid competitors in the market.

Pros

With the free trial you can really make full use of the software for your small business, which will help you to get more result.
Communications tools, on the other hand, are completely free for unlimited users.
Similarly sales management, tasks and other functions are really excellent.

Cons

It can be complex to manage, the paid services is expensive.

Review Source: Capterra
 


November 2018

November 2018

Not quite there yet.

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Nice easy to use interface.
Cloud based - no need to install anything.

Cons

Feels like a minimally viable product rushed to market.. with hopefully full features to roll out as the userbase increases.
Price is very expensive compared to some more fully fledged competitors.

Review Source: Capterra
 

David from Aboitiz Group of Companies
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2018

November 2018

Tried if for PM work and it works!

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Their website banner really got me to try Bitrix24.... Free. Unlimited. Online.

The Trial/Free version you can get is very generous. You can really make full use of the software for current projects until you decide to buy and make a full implementation Cloud or On-premise.

We're still evaluating Bitrix24, but it has been a reliable platform for Project collaboration (messaging, sending/storing of files, access anywhere).

Cons

User adoption took a bit of time among our initial project team members (This was while we were evaluating the software.) It was either the response time (which at times can be laggy) or getting used to the navigation (screens/tabs) of the software.

Review Source: Capterra
 

Christopher from Iflexion
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2018

November 2018

Outstanding platform consisting of multiple functions.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Bitrix 24 is no doubt excellent customer relationship management software indeed. The best part of this software is that it can be accessed anywhere on cellphone just by having mobile application.

Pros

This software seems to be a blessing for our company as it fulfills the requirements of our company all under one roof that may be letting us able to organize projects as well as work flows in a most probable way. Love its searching ability. It lets people to sort out registered information that was recently organized by the company. It consists of all the features more than your expectations. It is all in one platform comprising the best solution for task management, time management and project management.

Cons

Although Bitrix 24 is fulfilling our business needs but one of the flaw is that it's user interface is not good enough. It should be improved. I hope its team will take this issue in consideration and the future of Bitrix 24 will be bright. It cost should be reduced so that people can easily utilize it for small organizations as well.

Review Source: Capterra
 

Juan Camilo from Merqueo
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

BItrix24 magnificent

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

definitely this tool is excellent to manage your projects very intuitive and robust I did not expect less from Bitrix

Cons

super good excellent if I could I would say 7 stars, I have not had any kind of problems great collaboration tool

Review Source: Capterra
 


November 2018

November 2018

Difficult to navigate.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The free version offers a few basic tools to get what you need done accomplished if you have a small business.

Cons

It is definitely not user friendly nor is it very customizable to your needs. I struggled to use it and eventually decided to move on.

Review Source: GetApp
 

Ryan from Sunrise Communications
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

Bitrix24

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Super easy way to get all of my employees engaged and really excited about work. Gamification made a huge impact on my teams overall sales.

Cons

Lack of administrative controls was pretty bad. I as the admin, had no control over what the users could and couldn't do. They basically had all the same application permissions i had with the exception of the ability to add or remove users from the platform.

i would recommend adding more admin controls to restrict what access or parts of the platform they can use.

Review Source: GetApp
 

David

November 2018

November 2018

All you say is try again!

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

If it delivered all it asked for I’d love it but I see the try again screen so much it’s ridiculous.

Cons

I can’t see any messages even though I’ve updated and updated. It works as a kind o cloud sharing app but all the other features need to work more fluently. Blaming the version or the device your using isn’t good enough.

Review Source: GetApp
 

Chetan from Lux Group
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

The company does not value its customers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We used Bitrix24 throughout the year. Our staff mastered the service without any problems and quickly began to work. But we also had malfunctions (not through our fault), and we hoped for technical support. However, we received no real help.

Cons

Technical support responds with standard replies, and sometimes ignores the call altogether. To simply find out why we cannot go into Bitrix24, it was necessary to spend from 24 to 48 hours.

Review Source: Capterra
 

Shay from Lux Group
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

Working with CMS is very difficult

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We used Bitrix24 for a long time, but due to constant problems we switched to another service. Of the benefits, I can highlight the wide functionality, quick setup, work with the Face Recognition face recognition system and the availability of chat for employees.

Cons

Bitrix 24 is unstable. Often we observed faults in the API, and sometimes the entire service at once. Since the support only works on weekdays, we had to wait until the problems were fixed until Monday. It is because of these problems, we refused to continue to use.

Review Source: Capterra