Bitrix24 Software

4.02 / 5 (294)

About Bitrix24


Bitrix24’s customer relationship management (CRM) solution provides a platform for businesses to organize and track interactions with potential or existing clients and partners. The software allows users to log and manage client interactions, capture and store lead data, generate sales reports and perform segmentation of target audiences.

Leads received from a user’s website (for example, from an order or feedback form) can be fed directly to the CRM. Users can then create message templates, send individual or group emails to leads and contacts, capture notes on client interactions, schedule meetings and assign tasks.

Users can create personalized invoices for clients by automatically inserting client information and sending them directly to the client's email address.

Bitrix24’s sales funnel functionality offers an overview of sales transactions in progress and their respective stages. With the sales dashboard, sales agents can see how many deals they’ve won, how many clients haven’t been invoiced yet and an agent’s rating in comparison with other sales team members.



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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

294 Reviews of Bitrix24

Average User Ratings

Overall

4.02 / 5 stars

Ease-of-use

3.5

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(113)

4 stars

(111)

3 stars

(46)

2 stars

(10)

1 stars

(14)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 294 reviews

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August 2018

Jorge Rene from Consultor Independiente de TI

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

August 2018

A Secret Jewel

Ok, I have been using Bitrix24 for several years now... sometimes for little things, some other times just for testing and understand how the product has been changing over the time, but right now is a true hidden jewel for me. This CRM delivers everything in one package, I can run almost my entire company on it. CRM, Prospects, Projects, Intranet, Workflows, Phones, Unified Communications, etc. If this piece of software adds accounting and financials to the packages, it would be a one-stop solution for every entrepreneur. I think that the most valuable feature I ever see on this tool is the fact that the CRM processes are truly customizable... I mean, most of the CRM systems let you customize small things like the field name, some behaviors and some other little stuff (almost meaningless), however, Bitrix24 lets you change everything to fit from a single person orden processing to a multilanguage sales operation, super easy, and if you need to try different angles, you can create multiple pipelines with different configurations... As i said before, I have tried Bitrix24 in the past, also worked with most of the popular ones (from Microsoft to Zoho and NoCRM) and since i rediscover the new features and funcitionalitis from Bitrix 24 im not looking aymore You can try it for free and send me a comment about it.

Pros

1.-) Super customizable, multi pipelines, streamlined CRM
2.-) Great team management and employee time sheets system
3.-) Unified communications
4.-) the ability to attach phone numbers to it (and make and receive calls)
5.-) Multichannel contact widget for your website, directly connected to the CRM
6.-) Automation and visual workflow designer
7.-) website builder included (awesome for landing and squeeze pages)
8.-) Taks, Schedule and project management
9.-) Great community support

Cons

- The free version attaches a Bitrix24 reference at the bottom of every email.
- A couple of functions are not polished or clear enough (at least for me).
- Don't have an accounting feature.

June 2018

Rick from Fascinating Monsters

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

June 2018

Everything your team needs to get things done on one page, which can be a bit of a problem

Pros

Bitrix24 has an astonishing number of advanced services available in its free tier -- basically everything except Advanced CRM and Tasks or a lot of online storage, restricted to 12 users. That has to be some kind of record for a service of this type and power. 12 users! For a small business that needs a comprehensive space to communicate, collaborate, get things done, follow up leads, even answer emails and make telephone calls! I really can't think of a more powerful solution at this price. The Activity Stream is among the best of its kind.

The paid plans are also very reasonable considering what you get. There's even a special plan at $69/month for businesses that don't need a lot of users or storage space but have a lot of sales to make and/or leads to follow up on. That strikes me as very very smart. The price is this aggressive, I would imagine, because of the traction of well-known solutions like Salesforce, which all the better for consumers, of course.

Cons

Even though I appreciate everything there one page ready for me to use, the sheer amount of choices can be a bit daunting. Luckily, the lefthand nav can be configured so you can hide stuff you don't need. The design looks to my eyes about 5 years out of style so the UI could use an upgrade, for sure. I'm not sure design is this company's strong point. For instance, the default desktop image makes the menu items hard to read. These seems like quibbles though, don't they. My team ultimately decided on another collaborative space because our needs were half-editorial and Bitrix24 can't really help you there.

February 2019

Irfan from Creative Zone

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

February 2019

Brilliant!...All in one solution for Internal communication and project management

We are using Bitrix24 for internal communication and basic task management. Its been a great experience especially with a lot of features. I would surely keep on using.

Pros

- Bitrix24 consist of lots of features and modules that can be switched on or off as needed which is huge plus because it makes it really easy to manage your projects while keeping software simple

- Implementation and learning of the software is very easy and that's what our staff loved about it

- It has great value for money and pricing is unbeatable as compared to other software solutions in the market for same purpose

- Brilliant within the company social feature.

- Accessible on multiple platform which is huge plus. Can be accessed through Web site, Mobile apps and Desktop application for WIndows, Mac and even Linux platform. That's a brilliant thing I would say

Cons

- There is a lot of room in improvement of user experience. If developers can work on User Experience that would be great

- Navigation is not that easy and is really confusing for project management features again this might be related to user experience. I would say they can really improve that.

- Configurations are not very flexible i.e you can not configure the software according to your needs you have to work with what is provided by the developers itself.

- It would have been great if they had a training scheduler or calendar management feature.

May 2018

Yaroslav from The American College of Greece

Company Size: 1,001-5,000 employees

Review Source: GetApp


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

4 of 5

May 2018

All in one CRM solution / Best for middle-sized companies and teams to handle leads and work with deals

Pros

*Functionality

Bitrix24 has a lot of great features, but its biggest advantage that I have used is an all-in-one solution. We have a chat there, can work with deals, create schedules, assign tasks with ease and track progress on specific work with history and recent actions taken by the responsible person



*Ad-dons

Bitrix24 has its own marketplace where you can set integration with many services, like mail chimp or a certain work process optimizer.

*UI

Since I started working in Bitrix24, their UI has changed a lot and has become more user friendly. At first it was a bit complicated, but the team is working a lot to make it user-friendly. I can see the work

*Customization

Even in a free plan, bitrix24 leaves a lot of space for adjusting the platform to the companies approach. you can create teams and spaces and plan sales and development processes

Cons

*updates

I also don't believe that their approach to upgrades is comfortable. Even though it does not take much time, but once in a while, the whole service goes down displaying that it is updating and you need to wait. This sometimes can slow work of the department and cause problems


*slow
Being a power house CRM system, bitrix24 is sometimes slow, although I can see that bitrix team is working to improve it.

February 2016

Paul Anthony from New York Life Insurance Company

Company Size: 10,000+ employees

Review Source: GetApp


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

February 2016

Excellent value and overall feature set, just needs a bit of polishing the rough edges.

I've tried a number of project management/collaboration tools including Asana, Basecamp, Wrike, Wunderlist, Zoho, Salesforce, etc. I can't speak to the customer support of Bitrix, as I haven't contacted them. So far, the system has been fairly reliable. The desktop Windows client is somewhat limited compared to the web version, but for most offices, I can't imagine this is a big deal. I really haven't used the CRM or telephony options, so I can't comment on them.

Pros

1. Price. The free version offers a fantastic feature set for up to 12 users. Better yet, when you finally outgrow the 12 seats, the pricing model is the cheapest I've seen with this level of all around features. How can you beat an unlimited employees option with 100gb of storage for only $99 per month? It blows away the competition when it comes to the pricing model. 2. The feature set is very deep. One of my problems with tools like Asana is that it is absolutely fantastic when it comes to project management for small groups, but lacks Gannt charts, CRM functionality, etc. Don't get me wrong, Asana is a great tool, but a limited one to a specific use case scenario. 3. The developers of Bitrix have added additional functionality via Zapier. Zapier is similar to IFTTT, only it a paid program to connect 3rd party apps. 4. One-time cost option for on-premise organizations that need to satisfy specific regulatory or security requirements. Can add additional users to the platform for a one-time cost.

Cons

1. Not as "snappy" fast as Asana and other super streamlined AJAX apps. Page loads and menus are heavier sometimes in functionality, but at a sacrifice of speed. It isn't terrible, but compared to the instant loading of other competitors, it is noticeable. 2. More work needs to be put in on the tutorials, FAQ's and general knowledge base. The system itself is actually more mature than the documentation describing how to use it. You will spend a bit of time learning how to find your way around. Hopefully they'll flesh this out as time goes on. 3. The user interface isn't as "slick" compared to some other options. To me, it just seems a bit busy. There are lots of powerful features within Bitrix, but things need a bit of cleaning up and "gloss" to make it really beautiful.

June 2018

Shahbaz from Online Marketing

Company Size: 2-10 employees

Review Source: GetApp


Ease-of-use

4 of 5

Functionality

5 of 5

June 2018

Powerful and all in one project management and CRM solution

Pros

I used to work with Asana for my teams and tasks management earlier, then I found this one as such a powerful tool. It has almost all the things available which I needed. The features which I used are tasks management, calendar, Birtix24 drive and webmail. Tasks management is so detailed. You can create tasks with timelines. It shows the stage of every tasks and its timeline that you are on time or pending. There is multiple options available for tasks management with the team. Like you can set up responsible person, observers and participants in the tasks. Project management is also very good, you can create public/private , private visible and private hidden project Gantt chart etc. In employee section you can set up company structure in the form of departments and can assign employees in the departments. I used the webmail and setup my own domain and its working pretty smooth.

Cons

The problems which I faced initially, I found its user interface a bit complex as I moved on Bitrix24 from Asana, but by the time I got use to it and it feels so simple to use now. One more thing is that its desktop client has very limited feature like the web version. There should be more features available on the desktop version as well.

March 2017

Tony from TBC

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

5 of 5

Customer support

3 of 5

Functionality

4 of 5

March 2017

It does a lot, maybe even too much!

This is a stellar tool for mid-size companies or smaller shops on the rise and growing. It fits neatly in that space where you have a little money to spend on worthwhile products but not the ludicrous amounts of money you'd have to spend for "enterprise class" tools such as those from Oracle and SAP. That said, for smaller companies or start-ups it is way too complex and has far too great a learning curve. Small shops simply don't have the time and resources to dedicate to learning a tool as feature rich and comprehensive as Bitrix. All in all though, if you are keen to get value for your money, you'd be hard pressed to find more value for money than that offered by Bitrix 24.

Pros

The ability to scale into different functional areas as companies grow. The product is very extensible, well thought out and lends itself extremely well to smaller growing companies as well as mid-sized established companies.

Cons

Just too much to chew for smaller shops or start-up companies. Very difficult for small co's to take on even when they can see the advantage of having a tool they can grow in to.

September 2018

Sergey from Softline Group

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

I do not recommend to use a free tariff

Pros

Multifunctionality of the system is something that attracts many. I like that Bitrix24 can be improved on its own, adding missing options, it's also convenient that the system easily integrates with other third-party applications. There is a division into leads and transactions, tk. the lead does not always turn into a deal - it's convenient. But there is an option when dividing into a lead and the transaction is not necessary, then you can apply the classic version of CRM.

Cons

You will not be warned about this, but during the test period you are connected to the tariff "Company". You get used to everything, you set everything up, employees are happy, the company is working, it starts to pick up paid options. In a month you will be destroyed, completely interrupting the work of the whole company, without warning that they will turn you off. All employees (except for 3x) receive a denial of access. And this is despite the fact that 12 people promised on a free tariff plan.

July 2018

Martin from sps:affinity - Strategic Partnership Solutions

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

July 2018

Powerful, but not very easy to use

It keeps us organised and lets us record and follow up on all leads.

Pros

Bitrix offers great functions - essentially everything you could need from a CRM and it's easy to upgrade / bolt on things. It helps us stay in sync across our team and keep track of everything that's going on. It integrates with MailChimp and a number of other platforms we're using, which is convenient.

Cons

Even though we've been using Bitrix for a good while now, we have the feeling that we've only really scratched the surface. The UI takes some getting used to and there are simply a lot of functions. The invoicing module is poor - or we haven't figured out how to configure it properly yet. The task management module, while overall good, is somewhat confusing when it comes to setting up regular / repeating tasks.

September 2015

Anonymous

Review Source: GetApp


September 2015

All-In-One Business Solution

We are a SaaS business who specialize in the auto side of Credit Unions. We were looking for an all-in-one solution for Sales, Customer Management, Client Tracking, Task Management, and chat. I tried services such as Asana for task management, Uber Conference for voice and video calling, Slack for team chat, and Sandglaz for project management. All of these were replaced by Bitrix24. Although, I do like Slack better for team communication. Since Bitrix has everything else we need for business, It doesn't make sense to use a whole new program just for chat.

Pros

Everything is in one place. No switching through multiple applications throughout the day.

It's easier for non-tech savvy people to get involved with.

Mobile app to keep everything with you as you go.

Cons

Desktop website isn't very responsive (i.e. when you resize the window). Using the snap feature of Windows with Bitrix open on the web isn't very productive. Usually I have to keep it full screen to make it usable.

It's difficult to have conversations within Bitrix24 and still do other things. Bitrix24 makes the chat screen take up the whole interface and you have to exit the chat before doing anything else. Fortunately they have a external download of their chat program so this isn't much of a problem. It's still a pain to have to download it separate.

The interface could use some updating. It's a little "clunky" in my opinion.

Although you can set deadlines on your tasks, it doesn't automatically let you know about them unless you log into the program or set a reminder manually.

The spell check isn't really spell check as we know it. It will tell you a word is wrong (using red squiggles) but it won't give you a right click menu to correct it, and there is no other way I have found to correct it within the program. You must search the word in other programs (I use Google) to see the correct spelling of the word.

February 2019

Tushant from Fabelizer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

3 of 5

February 2019

Pretty good CRM, but not necessarily the best

Pros

It's got a lot of things going for it! A chat system, Kanban boards and task-management, work-time management, and even a cloud service that is a boon for any enterprise use. It's hard to imagine working without it.

Cons

...But it's not perfect, and is not the end-all-be-all when it comes to CRMs. For example, its application could use some improvement, considering -- despite its desktop installation -- it still requires you to sign in with your web-browser to use many of its features besides chat and sync. Its "Knowledge Base" also isn't a good alternative to Nuclino or even a custom setup of MediaWiki / XWiki. Its Automation is also lack-lustre and not easy to use. Its worktime management is also pretty buggy, so we just ended up replacing it with a fingerprint scanner to manage it.

Ultimately we end up making very few uses out of thing service, such as for chat and cloud, despite its many offerings. Even though we end up relying on those few uses.

August 2018

Hanne from PRS

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

August 2018

The best growing CRM you didn't know about

Just like my title, this is indeed the BEST CRM you didn't know about!!!! Free or paid!!!

Pros

It has more to offer than most CRMs out there, especially more than paid ones like Salesforce. You get your customer base tracking, CPQ, intranet, project and task management, and more. The best part is that most companies can use the free version to do everything. I used it with my last business which I had for 5 years, at which I had 8 employees, with 5 affiliates in other countries, and never needed to upgrade to paid version.

Cons

If you run into any issue with their app, they will make you upgrade, even though the very basic notion of installing and logging in shouldn't be a $39/mo cost for life. I feel this should be most basic working need.

December 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

December 2018

A very robust project management software

We have been using them to control mostly the task management in the different IT solutions we are developing in the day to day jobs. And it has been very effective so far. The tool itself is very well done, well supported and flexible. It saves a lot of effort on the team to control the status different projects.

Pros

Its very robust and it has a lot of flexibility, you can use all the tools or just what you need out of the box, from project management tools, to CRM, payments and chats. You can pay it for more capacity as it connects with several cloud solutions, and it let you customize more things as you need them.

Cons

It has a lot of tools integrated and can be easy to get lost in them. At the beggining is almost overwhelming and mostly useless to have everything in there, the tools become more useful as you grow and start using them.

January 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

4 of 5

January 2018

Bitrix is a cool tool for Freelancers and entrepreneurs

Time efficienty

Pros

I know bitrix 24 since their first days. I was one of the first user in Germany and i really Like to work with bitrix 24. I am in the Consulting and marketing business...i have for every of my customer an Account to bitrix 24. They can see what happens in their project and what will happen next and what are the actually to do s.... without to phone or message all the days or too much...it offer a cool system to work efficienty

Cons

Price structure. I would love to see a price table for all categories of business. Little companys or Freelancers with small budget can t pay 499 ..only one idea

September 2017

Ana from Xaleri Turismo Lda

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2017

Excellent for team work

Time saving; wonderfull tool to keep my business organized; easy communication between teams and task creating.

Pros

We've been working with Free plan Bitrix for a few years. The free plan is one of the best in the market for small business like mine. We work in shifts and its important to easily communicate between all our team. Bitrix has saved us lots of time and has been keeping everything organized and error free. It's very complete for a free plan. I love it.

Cons

This is a free plan so of course there are some features missing, however that's expectable. I think it could be more user friendly do Administrator.

October 2018

Nathan from Dotcom Zambia

Review Source: GetApp


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

2 of 5

Functionality

3 of 5

October 2018

My Experience Using Bitrix24 As a Team Communication Tool

Pros

Bitrix24 is a company intranet platform that can be used for multiple kinds of teams and functions. I tested it as part of a company beta group to see if it was a tool we could use for our team communication.
The things I like about it the most are the:
- Social network like updates on the Activity Stream are helpful for keeping a team up to date and keeping communication active.
- Email can be integrated into Bitrix24 using Yandex if you want to have one place to view all your communication.
- Group chat works great whether you use the app or the site itself.
- Applications can be integrated to make it more functional. This is always a plus especially since most businesses use multiple platforms to do different things.

Cons

Being able to set up a website, manage your CRM or use it as a team management tool is great though Bitrix24 sometimes tries to do too much, CRM, sites, team management etc, I think it can do a lot of things well independently. That is probably my biggest con. In recent times it has become more of a CRM platform, so this has affected other potential use cases. If there was a way to customize and configure Bitrix24 to your specific use case, it would be more effective in my opinion.

August 2018

Campbell from Ciklum

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

August 2018

Excellent service with extensive integration capabilities

Pros

In this CRM, there is an open-line widget that connects all the clients' calling channels and it's free-no extra service like jivochat or callibri is needed, which is very encouraging. Developers also took care of the possibility of integrating the system with other services, mail clients, etc.

Cons

It is difficult to master CRM without the assistance of a third-party specialist, especially since developers offer two options: a boxed version of the product and a cloud version.

February 2018

Akina from www.diamondvita.com

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

3 of 5

Functionality

4 of 5

February 2018

Functional program that saves time

Pros

Many useful features, it is easy to configure and that turned out to be very convenient - built-in ip-telephony. A free fare has enough opportunities for full-fledged work. Significantly increases productivity and saves time.

Cons

But not every employee understands immediately what is what, it is necessary to undergo training. Only then will there be a positive dynamics and result from the use of the program. Well, with those support it is not always possible to quickly solve errors.

November 2018

Christopher from Iflexion

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Outstanding platform consisting of multiple functions.

Bitrix 24 is no doubt excellent customer relationship management software indeed. The best part of this software is that it can be accessed anywhere on cellphone just by having mobile application.

Pros

This software seems to be a blessing for our company as it fulfills the requirements of our company all under one roof that may be letting us able to organize projects as well as work flows in a most probable way. Love its searching ability. It lets people to sort out registered information that was recently organized by the company. It consists of all the features more than your expectations. It is all in one platform comprising the best solution for task management, time management and project management.

Cons

Although Bitrix 24 is fulfilling our business needs but one of the flaw is that it's user interface is not good enough. It should be improved. I hope its team will take this issue in consideration and the future of Bitrix 24 will be bright. It cost should be reduced so that people can easily utilize it for small organizations as well.

June 2018

jay from Healthy Havens

Review Source: Capterra


Ease-of-use

1 of 5

Value for money

3 of 5

Customer support

1 of 5

Functionality

5 of 5

June 2018

Offers a lot. Fails on the delivery though.

Pros

It has project management.
It has call management.
It allows for creating custom fields (but not key values).
It has an option to self-host.

Cons

Their cloud server is slow, enough so that worker productivity suffers.
Their customer service is poor.
The user interface is ugly.
The learning curve is steep with poor documentation.
Their self-hosting option is very expensive.
You must connect to access the CRM; i.e., there's no offline access, no ability to lock and batch process.