CallProof Software

4.17 / 5 (23)

Our advisors have recommended this product 8 times in the last 30 days

About CallProof

CallProof is a cloud-based lead tracking solution that helps businesses automate sales reporting operations in real-time. Key features for field salespeople include customer tracking, multiple routes support, google calendar integration, email synchronization, directions to destination and more.

CallProof also provides various functionalities to managers that include importing/exporting customers into the database, geocoding business addresses, recording calls into customer history, maintaining activity log for salespeople and more.

CallProof allows managers and team heads to monitor all incoming and outgoing calls from team members and the appointments run by them during a specific time period. Salespeople can also keep track of customers needing to ...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 2000

23 Reviews of CallProof

Average User Ratings

Overall

4.17 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(7)

7

4 stars

(12)

12

3 stars

(2)

2

2 stars

(2)

2

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 23 results

September 2018

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2018

CallProof has been a great success for our company!

This application has allowed for our upper management and managers to be able to observe and track what their outside sales reps are doing on a daily basis. Not in a black helicopter/spying kind of way, but more so being able to interact and see how we can increase our sales and win more business. Our outside sales reps are now held a lot more accountable to who they see and how well they utilize their time.

Pros

It's very user friendly, even for those individuals that consider themselves not phone/website savvy. The customer service is what we really love and enjoy. They are very quick to our needs and get things fixed/solved as soon as possible.

Cons

At the beginning, and even occasionally here and there, there are some app bugs that can be a bit frustrating for our outside reps however they do quickly fix the situation. And of course what app doesn't have these bugs once in awhile.

September 2018

Jeffrey from Dangit! Repair

Company Size: 51-200 employees

Industry: Consumer Electronics

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2018

CallProof has Improved My Sales Team and Management

We've had great success getting our inside and outside teams coordinated. Being able to see where reps are without slowing them down is great. Having the CallProof team on hand for customer support at any time is excellent.

Pros

I love that we have great customer service that is always available. Love being able to see where my outside reps have been and know they are on location. Initial training for my staff was included. Route planning and optimization helps my reps spend time wisely. Reps can easily add new contacts and find leads while in the field. All of it is easy to use. Speech to text makes it perfect for our guys.

Cons

All my recommendations and improvement ideas have been addressed by the awesome team at CallProof.

September 2018

Sharon from Kleet lumber

Company Size: 51-200 employees

Industry: Building Materials

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2018

Game changing life changing software, fun to use

Wonderful,All my calls were answered promptly and the staff would walk me through my issue with great patience....repeatedly.

Pros

The Ease of working with it. Its totally idiot proof, thats very important. Nothing falls through the cracks. I have a very long sales cycle and a very big pipeline . I cant imagine life without callproof .

Cons

There is nothing I dont like. Maybe some stuff I dont use,.

July 2017

Richard from Georgia Water Tanks

Company Size: 2-10 employees

Industry: Logistics and Supply Chain

Time Used: More than 2 years


Ease-of-use

1.0

Value for money

2.0

Customer support

1.0

Functionality

5.0

July 2017

Rare Features, Poor Support and Buggy Software

Pros

The main reason I use a CRM is to know which calls I should make today. Regular check-ins and follow ups have been the key to my success. Callproof tracks days since last called, and you can report by different customer types. That gives me the basic "to do" list for the day. You can add the contacts to a route, and Callproof will optimize the route. When you're into your day, and have extra time, Callproof will tell you which contacts are close by and when you contacted them last. All very good stuff. I don't use it for pipeline and opportunity tracking.

Cons

If Callproof did everything it claims to do, I think it would be perfect. But unfortunately, it doesn't. The biggest problem I have is that the Google Sync doesn't work. When I come back from a trade show with 15 new prospects, I have to load them manually into Callproof. When I get an email from someone new, same thing. Tech support has known about this issue for me for several months. I think they have given up. Also, the follow-up reporting doesn't seem to sort right. I get a daily email with a prioritized list of calls, but it puts yesterday's contacts at the top of the list instead of the bottom.

September 2018

Ron from Brunswick Bowling Products

Company Size: 201-500 employees

Industry: Consumer Goods

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2018

Callproof Review

Sales Reps are using this to locate our current customers while traveling and it works great. We also use it to record contacts and make notes, so everyone on the team knows what is going on.

Pros

Easy to use. Customer Support is over the top. Very easy to export data.

Cons

Had some issues with updates messing up our data, it was corrected but it interrupted business for a few days.