Chats
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10About Chat.io
Chat.io is a cloud-based online chat tool suitable for businesses of all sizes. It features integration with user websites and Facebook pages, application configuration capabilities and more.
Users can implement chat.io with multiple websites or Facebook pages. If a client contacts a business using Facebook Messenger, users can respond through chat.io. Users can also configure canned responses with predictive text suggestions, which chat.io can automatically suggest to agents. Customer question history is saved in the application, and over time repeat questions can be used to create automated responses.
Chat.io also offers an application marketplace with user-created plugins for the tool. Users can publish their applications and plugins to the marketp...
11 Reviews of Chat.io
Average User Ratings
Overall
4.82 / 5 stars
Ease-of-use
4.5
Value for money
5.0
Customer support
5.0
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
November 2018
Elbert from PJSC Slavuta Plant "Budfarfor" part of Geberit Group
Company Size: 2-10 employees
Industry: Financial Services
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
4.0
Functionality
5.0
November 2018
All in one chatter
Thi soft provided me a good online customer support
Pros
a lot of ready and tested solutions to start chatting
Cons
Small trial period cause I understanded some functions near the end of it
March 2018
Rafal from Science.Fund
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2018
Never been easier to communicate with your clients!
Pros
Simple, value for money product which meets requirements for Small Medium Business - if you need easy to use but still powerful tool - it is for you.
Cons
Not for corporate clients. If you are looking for multi-function product with HIPPA standard, overloaded with extra possibilities - It is not for you.
March 2018
Kristine from HR.ge
Company Size: 11-50 employees
Industry: Human Resources
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2018
Perfect Software
Pros
Its interface is easy to use and can be customized adapting to your needs as well as intuitive. The tool gives us advice on its use regularly. Online 24/7
Cons
Honestly, I cannot even imagine what disadvantages such a program might have, because all functions work well, all messages come instantly
February 2019
Anonymous
Verified Reviewer
Company Size: 2-10 employees
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
3.0
Functionality
3.0
February 2019
Works fine but didnt like the price
Pros
It does pretty much what we needed it to. New features seem to be added from time to time.
Cons
We didnt like the price. We found another chat program thats free that works for us.
March 2018
Maciej from Axwave Inc.
Company Size: 11-50 employees
Industry: Market Research
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2018
Very reliable, and extensible chat
Fast and reliable customer feedback and sales closing.
Pros
As a developer I love it's flexibility and real time feel. The API is very clear and well documented. It is great engineering work.
Cons
No Linux desktop app yet. But this is first product which allows me to fix it myself by using their API!
