Chats
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10About Chat.io
Chat.io is a cloud-based online chat tool suitable for businesses of all sizes. It features integration with user websites and Facebook pages, application configuration capabilities and more.
Users can implement chat.io with multiple websites or Facebook pages. If a client contacts a business using Facebook Messenger, users can respond through chat.io. Users can also configure canned responses with predictive text suggestions, which chat.io can automatically suggest to agents. Customer question history is saved in the application, and over time repeat questions can be used to create automated responses.
Chat.io also offers an application marketplace with user-created plugins for the tool. Users can publish their applications and plugins to the marketplace and sell them to other users. APIs and webhooks configure the application to suit an organization’s needs.
Pricing is per user per month. Support is offered through live chat and over the phone.
11 Reviews of Chat.io
Average User Ratings
Overall
4.82 / 5 stars
Ease-of-use
4.5
Value for money
5.0
Customer support
5.0
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
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Showing 1-11 of 11 reviews
November 2018
Elbert from PJSC Slavuta Plant "Budfarfor" part of Geberit Group
Verified Reviewer
Company Size: 2-10 employees
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
4.0
Functionality
5.0
November 2018
All in one chatter
Thi soft provided me a good online customer support
Pros
a lot of ready and tested solutions to start chatting
Cons
Small trial period cause I understanded some functions near the end of it
March 2018
Rafal from Science.Fund
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2018
Never been easier to communicate with your clients!
Pros
Simple, value for money product which meets requirements for Small Medium Business - if you need easy to use but still powerful tool - it is for you.
Cons
Not for corporate clients. If you are looking for multi-function product with HIPPA standard, overloaded with extra possibilities - It is not for you.
March 2018
Kristine from HR.ge
Verified Reviewer
Company Size: 11-50 employees
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2018
Perfect Software
Pros
Its interface is easy to use and can be customized adapting to your needs as well as intuitive. The tool gives us advice on its use regularly. Online 24/7
Cons
Honestly, I cannot even imagine what disadvantages such a program might have, because all functions work well, all messages come instantly
March 2018
Maciej from Axwave Inc.
Verified Reviewer
Company Size: 11-50 employees
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2018
Very reliable, and extensible chat
Fast and reliable customer feedback and sales closing.
Pros
As a developer I love it's flexibility and real time feel. The API is very clear and well documented. It is great engineering work.
Cons
No Linux desktop app yet. But this is first product which allows me to fix it myself by using their API!
March 2018
nuki from Baumarket
Verified Reviewer
Company Size: 51-200 employees
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2018
Very easy livechat software
Pros
First of all i like the price, then i like 24/7 service and they always help me. Easy to integrate to facebook page.
Cons
I like everything. I work already three months but have not found any issues or problems. All the best.
March 2018
Roy from Baumarket
Company Size: 51-200 employees
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2018
Best live chat solution
Pros
Chat.io allows our customers to easily contact us. easy to set up and user friendliness for customers.
Cons
I like everything, support is perfect, they help me in everything and for the price, it is cheap. Good Job
August 2018
Anonymous
Verified Reviewer
Company Size: 11-50 employees
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2018
Simple but powerful
Pros
Chat is easy to use after the first few minutes, they have amazing customer service and a great widget that works well.
Cons
The app is simple, more features will proved a better experience
February 2019
Anonymous
Verified Reviewer
Company Size: 2-10 employees
Review Source: Capterra
Ease-of-use
3.0
Functionality
3.0
February 2019
Works fine but didnt like the price
Pros
It does pretty much what we needed it to. New features seem to be added from time to time.
Cons
We didnt like the price. We found another chat program thats free that works for us.
August 2018
Mehak
Verified Reviewer
Review Source: GetApp
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2018
March 2018
Blazej from Startup Makers
Verified Reviewer
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2018
Blown away by the idea and execution
Pros
A perfectly complete live chat for websites that can be infinitely extended. There's a development platform built into it.
Cons
This is developer-oriented which for many can be a huge plus. On its own it may be underwhelming and requires a bit of figuring out at first.
August 2018
Anonymous
Verified Reviewer
Company Size: 2-10 employees
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Functionality
4.0
August 2018
Every site needs a chat... use this one
Excellent solution. It's worth the money!
Pros
Tried several other solutions and ended up with Chat.io for a few of my websites
Cons
Can get a little expensive, if price could be adjusted it would be great!