About I’m OnCall

I’m OnCall by 01 Communique is a help desk and remote IT support management solution featuring incident and ticket status viewing, technician and customer management and customization options, including white-label branding. It uses a browser-based interface and is designed to provide a remote support connection, with no configuration required from the end-user.

The I’m OnCall system tracks customers’ incident history and allows for incident categorization and prioritization. Notes recorded by technicians during previous sessions are stored with incident reports and customer history records, providing agents with the context needed to solve issues on the first attempt.

I’m OnCall is designed for rapid deployment and can be impl...


Read More

Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8

1 Reviews of I’m OnCall

Overall rating

5.00 / 5 stars

Filter reviews by:

Sort by: Most Helpful | Most Recent

Showing 1 - 1 of 1 results

Do you use this product?Write a review

January 2020

Yoline from Zmob Productions

Company Size: 1 employee

Industry: Executive Office

Review Source: Capterra


Ease-of-use

4.0

Functionality

4.0

January 2020

Satisfied Customer

Pros

It was Convenient, easy to use, and One of the best softwares that I’ve used.

Cons

I didn’t find anything that I didn’t like about the software.