Contivio - White Labs

Pros

The "Away" functionality access for our sales teams allows them to focus on customers without any distractions, and the visibility to other team members improves our efficiency in communicating. We no longer have to run around trying to track people down!

Cons

It is difficult to see when the phone has logged you out of the software, so you may not be receiving calls not knowing that you aren't logged in.

Great when I'm on the Road

Pros

I love being able to use this system anyplace that has WIFI. I travel a lot for work and it's important that I am able to speak with clients when problems arise. Contivio makes it possible to do business even when I'm sitting on a plane.

Cons

I wish there was a Contivio application for the iphone. It would definitely make staying in touch with clients a lot easier especially when there is no WIFI available

Decent phone/chat app

Overall Contivio helped the company and the customer service has been great! It also helps management see and keep track of our phone stats, this is especially helpful for companies with a call center.

Pros

For myself the best feature of Contivio is that it bundled chats and phone calls. Before the program the company was using two different programs, one for chats and one for calls.

Cons

The program has many extra features that the average user will not use or even glance at. It would be more helpful if there was a streamlined option with bare basics and maybe the added options for administrators and leads only.

Contivio Review

I would recommend being able to close the call information and end the call at the same time. Also, a big one for us is keeping track of our breaks. It's very easy to forget to put yourself back on available. Maybe we can add a time system to the breaks so it automatically makes you available after a certain amount of time.

Pros

Contivio can give you a lot of information about a call. I like the fact that we can go back and listen to any call we have a question about.

Cons

I don't like the fact that there are so many options on the screen. It can be a bit overwhelming.

My Contivio Experience

Pros

I love how easy and user friendly Contivio is, I hardly ever have any issues.

Cons

I've only ever had a few calls not go through but that is maybe 3 times.