




Salesforce incoming call





Supported Operating System(s):
Web browser (OS agnostic)About Contivio Contact Center
Contivio Contact Center is a cloud-based contact center management (CRM) solution for small and large businesses. The solution helps sales teams, marketing groups and service operations to manage customer service and sales. Key features include call monitoring, recording, conferencing, transferring and forwarding. Agents can also take notes within the solution and search call history to assess their own performance.
Contivio Contact Center helps to manage operations and improve customer experience through self-service IVR, automatic call routing and call back features. Calls are routed to the agents on the basis of custom fields in the CRM such as skills, priority, operating hours, shifts, holidays and more. Users can also conduct satisfaction surveys through...
Salesforce incoming call
Supported Operating System(s):
Web browser (OS agnostic)Average User Ratings
Overall
Ease-of-use
3.5
Value for money
2.5
Customer support
3.5
Functionality
3.0
Likelihood to Recommend
Not likely
Very likely
October 2018
Melanie from White Labs Inc
Company Size: 51-200 employees
Industry: Food & Beverages
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
October 2018
Contivio - White Labs
Pros
The "Away" functionality access for our sales teams allows them to focus on customers without any distractions, and the visibility to other team members improves our efficiency in communicating. We no longer have to run around trying to track people down!
Cons
It is difficult to see when the phone has logged you out of the software, so you may not be receiving calls not knowing that you aren't logged in.
November 2019
John from San Diego Sigh Company
Company Size: 201-500 employees
Industry: Wholesale
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
November 2019
Great when I'm on the Road
Pros
I love being able to use this system anyplace that has WIFI. I travel a lot for work and it's important that I am able to speak with clients when problems arise. Contivio makes it possible to do business even when I'm sitting on a plane.
Cons
I wish there was a Contivio application for the iphone. It would definitely make staying in touch with clients a lot easier especially when there is no WIFI available
October 2019
Virginia from WS Display
Company Size: 51-200 employees
Industry: Wholesale
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
3.0
Functionality
3.0
October 2019
Decent phone/chat app
Overall Contivio helped the company and the customer service has been great! It also helps management see and keep track of our phone stats, this is especially helpful for companies with a call center.
Pros
For myself the best feature of Contivio is that it bundled chats and phone calls. Before the program the company was using two different programs, one for chats and one for calls.
Cons
The program has many extra features that the average user will not use or even glance at. It would be more helpful if there was a streamlined option with bare basics and maybe the added options for administrators and leads only.
December 2019
Yeni from WS Display
Company Size: 51-200 employees
Industry: Consumer Services
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
3.0
Customer support
3.0
Functionality
3.0
December 2019
Contivio Review
I would recommend being able to close the call information and end the call at the same time. Also, a big one for us is keeping track of our breaks. It's very easy to forget to put yourself back on available. Maybe we can add a time system to the breaks so it automatically makes you available after a certain amount of time.
Pros
Contivio can give you a lot of information about a call. I like the fact that we can go back and listen to any call we have a question about.
Cons
I don't like the fact that there are so many options on the screen. It can be a bit overwhelming.
November 2019
Myles from WS Display
Company Size: 201-500 employees
Industry: Marketing and Advertising
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Functionality
4.0
November 2019
My Contivio Experience
Pros
I love how easy and user friendly Contivio is, I hardly ever have any issues.
Cons
I've only ever had a few calls not go through but that is maybe 3 times.