Does the job but has minor glitches

So far its the best phone system i've used and compares much better than shoretel.

Pros

I like the ease of use for the product. As soon as you get into it you can basically self teach yourself which is really nice.

Cons

Since it is server based, i've noticed that it glitches a ton. I've had some trouble even just signing in multiple times and the tracking of calls is sometimes hit or miss. Not sure if these are just minor bugs or common problems with other users.

Contivio - White Labs

Pros

The "Away" functionality access for our sales teams allows them to focus on customers without any distractions, and the visibility to other team members improves our efficiency in communicating. We no longer have to run around trying to track people down!

Cons

It is difficult to see when the phone has logged you out of the software, so you may not be receiving calls not knowing that you aren't logged in.

Poor implementation and project management for onboarding. Poor instruction.

awful. won't ever recommend

Pros

When customers could call us, it worked?

Cons

No instruction/guidance on configuration provided. No timeframe or learning materials. Minimal support by "account manager". Few were better. Moving VoIP is a big ordeal and this was tough here. Very poor metrics and dashboard.

Underwhelming

Pros

Integrates, somewhat with NetSuite, which was necessary. SSO is in the works, so I hear. Some customization available .

Cons

Lots of features that we were counting on during the sales pitch, we were never able to implement. Not very user friendly.

I use Contivio for my phone system at a SaaS sales organization.

The recent roll out of this product was relatively smooth, but the functionality seems to be lacking considering our needs.

Pros

I like that I can control everything from the provided dashboard. The application is set to automatically launch when I login to my computer and this is all relatively seamless.

Cons

It seems like Contivio lacks basic functionality that we absolutely need to run our calls smoothly. The limit for how many people can be on a conference call is quite restrictive and tools like supervisor barge-in are not as flexible as our legacy phone system's were. For example, once I am barged on a co-worker's call, no one else can simultaneously barge on that same individual until I have stopped monitoring.

Not designed for sales

Pros

The ability to record the call and attach it to the appropriate Salesforce account in real time. That's the only positive.

Cons

Everything else. This is not easy to use and in most cases is confusing. The support is way too technical. The product seems to only be designed for inbound call centers.