Overall rating
5.00 / 5 stars
Digimind Social Software
2 reviews [ 5.00 / 5 ]
DigiMind Social is a cloud-based customer relationship management (CRM) solution suitable for businesses in any industry. Key features include social media monitoring, keyword monitoring, reputation management and reporting and analysis.
DigiMind Social enables users to monitor all social media mentions on a variety of channels. Users can also monitor an unlimited number of Google search keywords. All social media and web coverage monitoring is updated in real time, and mentions are marked when read. The solution enables users to communicate via social media and email directly from the software.
DigiMind Social offers a variety of report templates that can be customized to the needs of the user. Users can run daily, weekly and monthly reports and set up reports to be automatically generated. All reports can be created in pdf, ppt, xls and jpg formats and instantly exported.
Influencers network
Mentions report
Demography
Dashboard
Supported Operating System(s):
2 Reviews of Digimind Social
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Showing 1 - 2 of 2 reviews
March 2018
Ksenia from CFT
Review Source: Capterra
Ease-of-use
4 of 5
Value for money
5 of 5
Customer support
5 of 5
Functionality
5 of 5
March 2018
The best solution to help us determine our next best action
Digimind is an amazing solution for monitoring our customers. It helps us gather real-time insights on what's being said about our brand from all across the web while allowing us to manage everything in their comprehensive platform. From tracking web mentions, blogs, authors, Twitter and Facebook, Digimind provides an outlet to really understand what's being said about our brands and products.
Pros
Digimind allowed us obtaining instantaneous, dynamic results allowing us to take real-time action.
Thanks to the insights derived from social networks, we were able to gain deep consumer insights, detect new trends, react faster and make better decisions for our brand.
Cons
Social data from the likes of Facebook can be quite limited
Sentiment function could be more accurate
December 2018
Mohamed Amine from Streamerz
Company Size: 11-50 employees
Review Source: Capterra
Ease-of-use
5 of 5
Value for money
4 of 5
Customer support
3 of 5
Functionality
4 of 5
December 2018
The go-to solution for Monitoring
Despite few payment and customer support issues, I had a pretty good experience with Digimind Social.
Pros
It's a powerful monitoring solution and offers a great sentiment analysis .
Cons
Customer support is not so great. Adding new keywords is problematic because you never know whether or not it will use-up all your monthly mentions