Influencers network
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10About Digimind
Digimind is a cloud-based social media monitoring solution suitable for businesses in any industry. Key features include social media monitoring, keyword monitoring, reputation management and reporting and analysis.
Digimind enables users to monitor all social media mentions on a variety of channels. Users can also monitor an unlimited number of Google search keywords. All social media and web coverage monitoring is updated in real time, and mentions are marked when read. The solution enables users to communicate via social media and email directly from the software.
Digimind offers a variety of report templates that can be customized to the needs of the user. Users can run daily, weekly and monthly reports and set up reports to be automatically gener...
12 Reviews of Digimind
Average User Ratings
Overall
4.58 / 5 stars
Ease-of-use
4.5
Value for money
4.0
Customer support
4.5
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
March 2018
Ksenia from CFT
Verified Reviewer
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2018
The best solution to help us determine our next best action
Digimind is an amazing solution for monitoring our customers. It helps us gather real-time insights on what's being said about our brand from all across the web while allowing us to manage everything in their comprehensive platform. From tracking web mentions, blogs, authors, Twitter and Facebook, Digimind provides an outlet to really understand what's being said about our brands and products.
Pros
Digimind allowed us obtaining instantaneous, dynamic results allowing us to take real-time action. Thanks to the insights derived from social networks, we were able to gain deep consumer insights, detect new trends, react faster and make better decisions for our brand.
Cons
Social data from the likes of Facebook can be quite limited Sentiment function could be more accurate
September 2020
Stephanie from Johnsonville Sausage
Company Size: 1,001-5,000 employees
Industry: Food & Beverages
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
September 2020
Great Listener
Very positive. It's got a much more user-friendly interface to work with, a wide variety of reports to run and present; and ability to share information with others so they can maximize the data.
Pros
Pros: Easy interface; terrific account rep who teaches us and reminds us about features so we're maximizing our use out of this tool that offers so much; she takes time to know our business to help us again, make best use out of this; she knows the product well; dashboards are great to get a quick overview; easy to share reports with others on our team who are non-users but can use the information.
Cons
Does seem to miss some content that we see on our own platforms; lack of third-party agreements on some platforms to catch other listening (ex: IG Stories, FB Stories, FB Groups, IGTV);
Reasons for Choosing Digimind
User friendly interface, strong customer support not only at the start, but throughout. We love [SENSITIVE CONTENT HIDDEN] and the true partner she's become to help us be creative in listening for new themes and how to engage other members of our team who are also finding Digimind to be an effective tool.
Reasons for Switching to Digimind
Poor customer service from account rep and a more difficult product to use.
December 2018
Mohamed Amine from Streamerz
Company Size: 11-50 employees
Industry: Marketing and Advertising
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
3.0
Functionality
4.0
December 2018
The go-to solution for Monitoring
Despite few payment and customer support issues, I had a pretty good experience with Digimind Social.
Pros
It's a powerful monitoring solution and offers a great sentiment analysis .
Cons
Customer support is not so great. Adding new keywords is problematic because you never know whether or not it will use-up all your monthly mentions
September 2020
Stefan from LafargeHolcim
Company Size: 10,000+ employees
Industry: Building Materials
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2020
Easy Newsletter creation
You can achieve a lot with little effort. I can create a biweekly Newsletter with very little time effort per day, ideal for people you have a lot of different tasks to do.
Pros
Ease of use and option of direct import of news into Digimind tool
Cons
Setting up searches is time consuming. The logic of Projects, Agents and Lists is a bit confusing.
October 2020
Huong from Sonova Vietnam
Company Size: 11-50 employees
Industry: Hospital & Health Care
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
October 2020
Digimind is a very good start for whom to have limited access and time consuming
- Update studies among (some) industries, brands, and institutes - Product news
Pros
- Update and available information in the fields of interest
Cons
- Higher level of interest cannot be met regarding topic details as a network, region-wide and/or world-wide
