My daily life-line

Pros

Goldmine has a wealth of information on all my transactions with the customer. I can use the history notes to remind me of the last conversation I had, because I talk to so many people I don't recall each and every conversation. I would not be able to function without this software.

Cons

It would be nice if there were more searchable fields in the tabs sections.

Going from strength to strength

After 18 years it goes without saying that the overall experience has been better than just good! In this day age the sure volume of competing products makes it attractive to change but if you value quality and service above attractive discount deals etc. then it just makes sense to stay with Goldmine

Pros

I first used Goldmine nearly 18 years ago and often products with that level of longevity cease to remain relevant and at the cutting edge of their industry! Not the case with Goldmine, they have made the product better with age!

Cons

I used to have an issue when it came to support but in the last few years this has greatly improve d

Goldmine Takes a Licking and Keeps on Ticking

Pros

Goldmine keeps our lead and customer database organized and accessible, almost 24/7/365 for close to 15 years. We're still running on Standard 6.7 server/client and cannot find a decent alternative to match it's capabilities. I like their licensing model, as there are no recurring monthlies, like SalesForce, and other cloud based CRM's. We have few issues with the email client. The WebImport is almost rock solid, once set up. Our initial database customization still models our business perfectly, with relatively few field additions. Understand that in 2001, there was nothing close in function or price. It is robust, and we have used around 25% of it's capabilities. It is wonderful software.

Cons

As others have said, their licensing, upgrading, and company support leave much to be desired. We run a 5 license office, that current only has two active seats. Any upgrades require purchasing a 5 seater, plus 5-seat annual maintenance plan. There are issues with synch, and with more modern web access, that are solvable at a relatively high add-on price. There is a significant learning curve (though once learned, it's a breeze) especially for administrators. Setting up user-defined fields and custom user screens is tedious, and takes much more than basic understanding of systems and data. Maintenance fees are excessive. Read the other comments.

Goldmine CRM - The truth

Each addition or change worked well, but there are always some little glitches that happen. Lucky, the support team at Goldmine (Frontrange - Ivanti) are excellent at what they do.

Pros

It was simple to use and the ability to customize to your specific needs.

Cons

The initial layout has pretty well remained the same. It would nice to have a fresh new look.

CRM for Small Sales and Marketing Team

We've used GoldMine for many years and it works well for our needs. We don't have the requirements to adopt one of the better known solutions.

Pros

Our team of 10 people, working from multiple offices, has real-time access to all interactions with customers, partners, and prospects. We rarely encounter problems.

Cons

It is easy to inadvertently create multiple records for a single company and it can be hard to find the forgotten name of someone you contacted a month or two ago if you can't remember exactly how they or their company name is spelled.