Helpjuice.com Software

The help center that came with our customer support software wasn't meeting our needs and we wanted something more flexible that we could fully customize. Helpjuice provides the best of both worlds — an easy to use user interface for people to add/edit articles and the flexibility to amend the code and completely customize the site. Best of all, if there's a specific feature you really want if you ask them they'll get it done.

Pros

The support is fast and responsive. They are also great at taking feedback and incorporating it into their product. The user experience is clear and simple to use, but — if you want it — you can access the entire backend and customize your site to your specifications.

Cons

It's currently lacking integrations, e.g. with CRM tools such as Salesforce.

It has been a very easy transition. From migrating our content to their extremely quick and reliable support, we've had an excellent experience so far.

Pros

It is extremely customizable. We have strict brand rules we have to follow and Helpjuice allowed us to make all the customizations we needed.

Cons

The ability to edit articles from their published URL. I believe this is actively being worked on.

Pros

We love the customized features, the customer support has been really great. It's very easy to use (like using Google Docs or Microsoft Word). We chose Helpjuice as the pricing was good too.

Cons

We are new users, so I don't have any negative comments about it. So far we have loved it and the ease of use.

Pros

Set up was easy and the Helpjuice team was prompt with customization requests. Intuitive interface. Makes it easy to create and deploy a rich content library. Excellent customer service

Cons

Editor can have more features but the company is making good progress with additions / improvements.

Pros

Service has been responsive and excellent. Helped us make updates, and the software is also very easy to use with many features. Best available Knowledge Base for the money

Cons

None that I can think of, I was looking for a knowledge base only, many other companies have many extras that I don't need.

Pros

It's flexible and intuitive for creating a knowledge base for your company. You can tag and structure articles into easy to understand categories.

Cons

It would be nice to have a feature to forward articles or export to other formats. Other than that, it's a great software system.

Pros

It's very user friendly - All of our agents can easily access anything they need. It can be updated and published for review instantly.

Cons

Don't have any at the moment because we are relatively new to the product. If I had to say anything, it's the importing feature - didn't appear to be compatible with many external outlets. That said, I'll turn this into a pro - the customer support team was able to fulfill my needs in less than 12 hours.

Pros

Adding in new content is a breeze. I enjoy getting the weekly analytics. The support team has been great, and resolve my issues/requests in less than 24 hours!

Cons

None, so far! I am slowly entering all of our content in, and have 2 of my customers reviewing the ease of use.

Pros

This software has extreme ease of use with amazing features. The ability to tag articles alone cuts down on having repeat articles and a sea of information a customer may not need just to make sure the bases are covered. It's also just really beautiful and simple to set up.

Cons

If I had to say anything, I would say the color palette on the backend could be brightened up a bit.

Pros

Customer service agent was very helpful in getting things setup. He answered all of our questions and assisted us in loading our existing help documents. It has a good interface with Salesforce and creating new content is very intuitive and quick.

Cons

I would like to see an improved Salesforce integration to be more native and through the App Exchange. It would be great to also see this being Lightning-enabled.

Recommended it already! This is a KB and Doc system for Product Managers... it is all about the data and helping me improve the product

Pros

Analytics, analytics, analytics - its why we move to the solution - great to get insight into popular articles. Abiliity to integrate into our existing Support process and have a dedicated document view.

Cons

Could do with a couple of improvements for publishing articles, lacks some of the capabilities used to when creating content
- the code formatting is not very good, have line wrap issues and no syntax highlighting
- difficult to create pdf reports that are legible as the formatting is very poor when trying to print the html page
- difficult to export analytics data to other systems
- need to it possible to just link to other articles (very easy to embed articles) - why not offer the option to display link or content when I use the

A nice userfriendly knowledgebase that my entire team can contribute to.

Pros

The software is really easy to use and navigate. I love how sleek the reports are as well as the weekly report of our sites health. Overall it's a huge improvement from our last knowledgebase hosted in salesforce

Cons

Support was a little slow to respond, it took roughly 4 days to get an initial response for an easy how-to. Sometimes the article formats look different from when you're editing it and from when you publish it. I would recommend to customers to keep the format as simple as possible. The other cons are just minor software enhancements like dynamic reporting but nothing has been a blocker or critical issue so far!

Pros

Help Juice has great search capabilities and is easy to setup and configure to match your company brand,

Cons

I wish there was better filtering for analytics. We have both internal and external users and I would love an easier way to filter out external users from our metrics.

Very customizable and easy to learn. Integrates well with our website. Organizes articles cleanly and love the stats!

Pros

- Clean interface
- Not cluttered
- Easy to use

Cons

- Hard to find where I could preview our site at 1st.

Thanks for the awesome product guys!

The first of my two main feature requests is the ability to make a draft version of an already published article. Example: I have a published article and I want to plan for an upcoming feature change. I'd like to edit all of the articles this feature is mentioned in before the day the feature launches so that I can just push the changes live on that day.

The new article would be linked as a draft version of the published articles so that when it goes live, it just replaces the live article.

The second of my two requests is that your help page be a little more fleshed out. For example, I recently found that you do have the ability to nest content or articles within other articles. Which I think is awesome. But I didn't realize you had this because I searched your knowledge base and was unable to find anything about it there.

Thanks!

Pros

Clean design. Easy to navigate.

Cons

Hard to find something without messaging support.

The support staff takes care of issues quickly and with a smile (well, can't see the smile, but he's friendly!) I have had a LOT of requests and he's always on the ball. Great customer service from him!

I was amazed with the speed and quality of support provided, them pro-actively handling migration of our existing KB (for free during the trial period!), and in general the ease of managing the KB from their system. So far, no issues detected.

As the manager of a customer service team, I appreciate HelpJuice's customer service so much. They are outstanding and answer any and all questions immediately. I appreciate it so much!

good service and also easy to use the product.quality product thank you,i will recommend others to buy

I joined Helpjuice a few months ago and have been thrilled with the experience so far! The product is easy to use and the amount of freedom you get with the design is unprecedented. You're not locked into a cookie-cuter layout, so the sky's the limit!

You can tell that they're pushing their product forward and trying to make something that is unique from other knowledge base platforms out there. Their recent updates to their Analytics shows that they've been working hard on providing value to their customers.

We're just getting ready to add multi-language support and I wish there was an easier way to manage translated files (like auto-translations) but understand that can be considered an entirely different market itself.

My favorite- incredible customer service!! Their team goes above and beyond to help make sure you have everything you need, just they way you want it. If I ever have a question or concern, they're quick to respond and always willing to help.

I'd definitely recommend to anyone who is looking to build a one-of-a-kind knowledge base.