





Intercom knowledge base






Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8About Helpjuice.com
Helpjuice is a cloud-based knowledge base management solution suitable for businesses of all sizes and in any industry segment. It includes applications for the creation and management of both internal and external knowledge bases. The solution can also be hosted on-premises for allowing access only from internal servers and restricting any access via public domains.
Helpjuice features customized designing and styling tools that allow content creators to create QAs for their knowledge base. The tagging feature allows developers to tag questions in multiple relevant categories. The system begins searching for the top topics and articles based on the search query. It also tracks searches to provide detailed analyses of what topics are most frequently searched a...
Intercom knowledge base
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8Average User Ratings
Overall
Ease-of-use
4.5
Value for money
4.5
Customer support
5.0
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
April 2020
Gaby from Q-nomy
Company Size: 51-200 employees
Industry: Information Technology and Services
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2020
Best knowledge base tool I could find!
Our main with our previous knowledge base was the difficulty to find a relevant article and the general layout and design of the tool. With Helpjuice we get a state-of-the-line dynamic search engine that swiftly displays relevant results. Helpjuice comes with multiple themes which you can use and in case you would like to customize the look of the theme, you can do that by yourself or ask the help of Helpjuice's design team.
Pros
They also provide full customization service to change the look of the knowledge base per your product's design.
Cons
Admin dashboard could a few more features and tweaks (but Helpjuice offers to customize the admin screens as well!)
Reasons for Choosing Helpjuice.com
Features, bundle price and not per user, customization options
Reasons for Switching to Helpjuice.com
We wanted to put our focus on our product and use a 3rd-party service for this need. Less maintenance and a much better product than what we can create ourselves.
December 2019
Marco from Valant
Company Size: 51-200 employees
Industry: Computer Software
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2019
Great first impression
The support team is outstanding. There is no back and forth. They understand the issue you describe and they fix it. Their customization services aer fast and reliable.
Pros
It's so easy to customize by having direct access to the HTML and CSS files in addition to the themes/templates they provide. You can build a complex solution and integrate email support, SSO, subdomains, etc. or a very basic knowledge base.
Cons
We've been live for just a few days and haven't faced any challenge other than having to learn how to use a new tool.
Reasons for Choosing Helpjuice.com
It was the only solution that checked all the boxes within a reasonable price.
Reasons for Switching to Helpjuice.com
Salesforce Knowledge was to complicated with their visual force language. It is also too expensive for a medium-size company like ours.
October 2016
Raychel from Real Appeal
Company Size: 51-200 employees
Industry: Hospital & Health Care
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
1.0
October 2016
We need to add more features
Ease of use would be enhanced just by adding a search bar to an open article and Microsoft Word editing within the article.
Pros
clean design
Cons
Missing: Feedback option from internal users Start ratings from external users Font size choice or consistency Word type editing for articles Internal users favorites list Internal users search history Add links to jump to certain parts of articles ex: mobile vs PC Access to search bar when in an open article Video ability New article request function from user
November 2020
Ischtar from RNZ
Company Size: 201-500 employees
Industry: Broadcast Media
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
November 2020
User friendly, adaptable and great customer service
Helpjuice have been absolutely fantastic to work with. Despite being in opposite time zones they always respond promptly and have helped to customize our Knowledgebase exactly as we need it. 10/10 customer service, I couldn't recommend them more.
Pros
The ability to display an article in multiple categories without duplication. Easy to access an customize the HTML & CSS. The ability to embed an article into another - making it quick and easy to compile master process documents. Unlimited layers for categories. Encrypted URL access so the site remains private but viewers don't need to log in. User friendly editor interface.
Cons
Image storage is problematic - there is no folder system for images, so they quickly get lost in an endless feed. In the article creation process there is the option to embed an image you previously uploaded, which in theory prevents needing to upload duplicate images, however there is no search functionality in this context which renders the feature almost useless.
Reasons for Switching to Helpjuice.com
Zendesk's limitations on the number of layers of categories was too restrictive for our needs, and article duplication across categories had become a huge problem. Their Knowledgebase seemed like more of an afterthought than a dedicated platform they were interested in improving.
July 2019
David from Cartier Informatique
Company Size: 11-50 employees
Industry: Information Technology and Services
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
4.0
Functionality
4.0
July 2019
Amazing product
My team was impress. No more document all over the network hard to find to share knowledge.
Pros
Easy to use Friendly Interface. The content is indexed so fast
Cons
The editor might gain a few more feature in future Some search option can be optimise
Reasons for Choosing Helpjuice.com
I like the fact that we deal with a small team. Amazing service.