About Helpjuice.com

Helpjuice is a cloud-based knowledge base management solution suitable for businesses of all sizes and in any industry segment. It includes applications for the creation and management of both internal and external knowledge bases. The solution can also be hosted on-premises for allowing access only from internal servers and restricting any access via public domains.

Helpjuice features customized designing and styling tools that allow content creators to create QAs for their knowledge base. The tagging feature allows developers to tag questions in multiple relevant categories. The system begins searching for the top topics and articles based on the search query. It also tracks searches to provide detailed analyses of what topics are most frequently searched a...


Read More

Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8

67 Reviews of Helpjuice.com

Average User Ratings

Overall

4.72 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(49)

49

4 stars

(17)

17

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 67 results

April 2020

Gaby from Q-nomy

Verified Reviewer

Company Size: 51-200 employees

Industry: Information Technology and Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2020

Best knowledge base tool I could find!

Our main with our previous knowledge base was the difficulty to find a relevant article and the general layout and design of the tool. With Helpjuice we get a state-of-the-line dynamic search engine that swiftly displays relevant results. Helpjuice comes with multiple themes which you can use and in case you would like to customize the look of the theme, you can do that by yourself or ask the help of Helpjuice's design team.

Pros

They also provide full customization service to change the look of the knowledge base per your product's design.

Cons

Admin dashboard could a few more features and tweaks (but Helpjuice offers to customize the admin screens as well!)

Reasons for Choosing Helpjuice.com

Features, bundle price and not per user, customization options

December 2019

Marco from Valant

Verified Reviewer

Company Size: 51-200 employees

Industry: Computer Software

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2019

Great first impression

The support team is outstanding. There is no back and forth. They understand the issue you describe and they fix it. Their customization services aer fast and reliable.

Pros

It's so easy to customize by having direct access to the HTML and CSS files in addition to the themes/templates they provide. You can build a complex solution and integrate email support, SSO, subdomains, etc. or a very basic knowledge base.

Cons

We've been live for just a few days and haven't faced any challenge other than having to learn how to use a new tool.

Reasons for Choosing Helpjuice.com

It was the only solution that checked all the boxes within a reasonable price.

October 2016

Raychel from Real Appeal

Verified Reviewer

Company Size: 51-200 employees

Industry: Hospital & Health Care

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

1.0

October 2016

We need to add more features

Ease of use would be enhanced just by adding a search bar to an open article and Microsoft Word editing within the article.

Pros

clean design

Cons

Missing: Feedback option from internal users Start ratings from external users Font size choice or consistency Word type editing for articles Internal users favorites list Internal users search history Add links to jump to certain parts of articles ex: mobile vs PC Access to search bar when in an open article Video ability New article request function from user

March 2020

Andrew from CBC Computer Systems

Verified Reviewer

Company Size: 11-50 employees

Industry: Computer Software

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2020

Great Product with great staff!

We are hoping to use this to help our customers find the information they need and quickly. We are thankful for the great support Helpjuice has been while we work towards this.

Pros

Their customer support is awesome! They are always willing to help and will do a lot of customization when things aren't looking or working the way you hoped. Importing documents is very easy. You can just drag and drop word documents in and they will convert to an article.

Cons

There is currently no way to export or download articles as pdf files. This is a feature I believe they may be working on though.

Reasons for Choosing Helpjuice.com

Ease of use, cost, and ability for free trial.

July 2019

David from Cartier Informatique

Verified Reviewer

Company Size: 11-50 employees

Industry: Information Technology and Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

July 2019

Amazing product

My team was impress. No more document all over the network hard to find to share knowledge.

Pros

Easy to use Friendly Interface. The content is indexed so fast

Cons

The editor might gain a few more feature in future Some search option can be optimise

Reasons for Choosing Helpjuice.com

I like the fact that we deal with a small team. Amazing service.