Kapture CRM Software
Kapture CRM is a cloud-based customer relationship management solution catering to clients across not limited to hospitality, travel and real estate industry. The solution is designed primarily for mobile use, but it can be used on desktops as well.
Kapture CRM's contact management module can create separate listings for each campaign. Brokers, agencies, contractors, retailers and distributors can all be listed separately in a single centralized database. The built-in chat messenger feature enables team members to communicate with each other as well as with customers.
Kapture CRM lets users capture leads from online campaigns, Google ads, landing pages, websites, emails and more. It also includes GPS tracking feature to track on-field sales personnel. The platform can integrate with existing business applications from Oracle, SAP, Microsoft, Shopify, Yelp, Facebook and more.
Kapture CRM is available on a monthly subscription basis based on the number of users. Users can download Mobile apps on their iOS and Android smartphones to access customer information and update filed interactions on the go.
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Mobile interface -
Customer engagement details -
Homepage with main features -
Central data management -
Generate invoices -
List management -
API integrations
Supported Operating System(s):
Web browser (OS agnostic)
6 Reviews of Kapture CRM
MOHIT from MOSHIKS
Specialty: Advertising
Employees number: 51-200 employees
October 2018
October 2018
Nice experience
Pros
The chat system has helped me improve my ticket resolution rate and has also shown promise in lead generation
Cons
I would like to see more options in the chat templates. I would have liked capture to offer the telephony integration instead of making me find another vendor for it.
tani from Tanicargo
Specialty: Transportation
Employees number: 201-500 employees
September 2018
September 2018
Best Software
Pros
Excellent. I’ve been using it for a year now….thought I would drop a review….highly recommended.......
Cons
The contact center management is great, my ticket resolution rate has gone up and the report analytics gave me a great way to train my support team to meet my standards. Love it.
shivani from aspire world
Employees number: 11-50 employees
June 2018
June 2018
excellentt
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros
As a sales manager, I was able to monitor my sales team location on field. This software is very helpful.
Cons
Sometimes, the attendance may not get captured because of a minor bug. But, it has been fixed.and once fixed then the problem dont come again
Prabhat from Big Basket
Employees number: 5,001-10,000 employees
February 2017
February 2017
best for any business
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
It gives us one place to manage all of client, vendors and all activity in one platform with various features that work for our need. Very friendly and easy to use interface. And best part is we customise it in many ways.
Advice to Others
If you are looking for affordable Mobile CRM Software with 24/7 customer support and an amazingly user-friendly interface, then go with Kapture CRM
Rajeeb from Hard Rock
Employees number: 1,001-5,000 employees
July 2016
July 2016
Best in the Industry
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
The platform is nice, easy very user friendly , what i most liked about it is the support desk this platform has , lot of unique features as well to go with over all great product . would certainly recommend
Abhishek from Kuber
May 2016
May 2016
Nice and Easy
Ease-of-use
Usability
Product Quality
Quality
Support
Great API , Easy Interface ....Overall very good experience....
