





Mobile interface






Supported Operating System(s):
Web browser (OS agnostic)About Kapture CRM
Kapture CRM offers software tools and solutions to businesses, helping them bring a level of automation to every operation. The Sales CRM and Sales tracking application can be used to optimize prospecting and boost sales. With the help of Kapture's cloud-based CRM, teams can build a brand that customers enjoy doing business with.
Mobile interface
Supported Operating System(s):
Web browser (OS agnostic)Average User Ratings
Overall
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
Likelihood to Recommend
Not likely
Very likely
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November 2020
Muheeb from SNR FOODS
Company Size: 11-50 employees
Industry: Food & Beverages
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2020
CRM Review
Very fast and accurate resolutions
Pros
Managing tickets was a headache for us and what helped us in managing the smooth flow is Kapture CRM. with their self-service portal and omnichannel presence it's really easy for us to manage and organize the ticket flow today. Thanks to them we have zero ticket backlogs and higher customer satisfaction.
Cons
Nothing noticed as such in my association with Kapture team
Reasons for Choosing Kapture CRM
The features and pricing are the key factor
February 2017
Prabhat from Big Basket
Company Size: 5,001-10,000 employees
Industry: Consumer Goods
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2017
best for any business
It gives us one place to manage all of client, vendors and all activity in one platform with various features that work for our need. Very friendly and easy to use interface. And best part is we customise it in many ways.
February 2020
ken from Otis Travel
Company Size: 11-50 employees
Industry: Leisure, Travel & Tourism
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
1.0
Value for money
1.0
Customer support
1.0
Functionality
1.0
February 2020
absolute Mess
Managing customer data and tracking sales.
Pros
The marketing looked great, customizable
Cons
Implementation was a mess, they could not get minor changes made, workflows kept getting messed up and their team changed multiple times. Eventually got an unusable system, with the wrong workflows and zero data used.
Reasons for Choosing Kapture CRM
The cost was good place to start and they claimed it was customizable. They showed me a template from another travel agency but could never show me the actual back end once we started.
June 2018
shivani from aspire world
Company Size: 11-50 employees
Industry: Animation
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
June 2018
excellentt
Pros
As a sales manager, I was able to monitor my sales team location on field. This software is very helpful.
Cons
Sometimes, the attendance may not get captured because of a minor bug. But, it has been fixed.and once fixed then the problem dont come again
October 2018
MOHIT from MOSHIKS
Company Size: 51-200 employees
Industry: Marketing and Advertising
Time Used: More than 2 years
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2018
Nice experience
Pros
The chat system has helped me improve my ticket resolution rate and has also shown promise in lead generation
Cons
I would like to see more options in the chat templates. I would have liked capture to offer the telephony integration instead of making me find another vendor for it.
July 2016
Rajeeb from Hard Rock
Company Size: 1,001-5,000 employees
Industry: Food & Beverages
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
July 2016
Best in the Industry
The platform is nice, easy very user friendly , what i most liked about it is the support desk this platform has , lot of unique features as well to go with over all great product . would certainly recommend
June 2020
Sagar from Go2andaman.com
Company Size: 2-10 employees
Industry: Hospitality
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
1.0
Value for money
1.0
Customer support
1.0
Functionality
1.0
June 2020
Never do business with Kapture CRM
We’re a small tourism start up based out of Portblair, Andaman, we run our operations out of Bangalore Office. We happen to have done business with Kapture CRM and we had a bad experience dealing with Kapture CRM(Adjetter Media), and here is our honest feedback/review/rant! During the ordeal, people at Kapture CRM were made false promises, walked backed words, sidestepped when asked questions, ignore our email. Even after no services were delivered, they didn’t refund claiming they’ve worked on, so they can’t refund. Before we took the decision to do this we were very patient, tried asking politely, but the response so poor, we thought we will have to do this. Here’s the story with the timeline and screen captures from email interaction. https://www.kapturecrmreview.com/post/kapture-crm-review-by-sagar
Pros
Actually nothing, UI sucks. They don't even know what a dashboard is. Zoho and Freshworks have way better UI. And they claim all the features and deliver none.
Cons
We happen to have a really bad experience with them and this is an honest review of the ordeal.
September 2018
tani from Tanicargo
Company Size: 201-500 employees
Industry: Transportation/Trucking/Railroad
Time Used: Less than 6 months
Review Source
Ease-of-use
5.0
Functionality
5.0
September 2018
Best Software
Pros
Excellent. I’ve been using it for a year now….thought I would drop a review….highly recommended.......
Cons
The contact center management is great, my ticket resolution rate has gone up and the report analytics gave me a great way to train my support team to meet my standards. Love it.
May 2016
Abhishek from Kuber
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
May 2016
Nice and Easy
Great API , Easy Interface ....Overall very good experience....