kintone Software


kintone is a cloud-based solution that allows organizations to create customized business apps. The solution allows users to create apps without the knowledge of coding. These applications help in supply chain management, asset management, customer relationship management (CRM) and project management. The solution offers a centralized workspace with real-time charts and business processes to collaborate with internal and external partners.

kintone offers open APIs that allow businesses to connect their existing tools with the apps to provide users a centralized view of the entire organization. The solution offers reporting features that use real-time data to show graphs.

Administrators can also create an individual client workspace and provide access only to specific data that they want to share with the client to improve security. Other features include chat integration, notifications, social communication, client certificate authentication and multilingual interface. Pricing is per user per month. Support is provided through email and phone.



43 Reviews of kintone

Overall rating

4.72 / 5 stars

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Showing 1 - 20 of 43 reviews

November 2018

Data from Literacy Mid-South

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

3 of 5

November 2018

Kintone works!

Kintone has been the most cost-effective solution to my organization's database, data, and reporting needs for over two years. I don't see us dropping Kintone even if we adopt other systems. In fact, our plan is to find systems (e.g. BI tools) that can link to Kintone. It takes a look of development time off your hands. For the needs of a small to medium organization, it is almost all you may need to rid yourself off scattered spreadsheets, stay data organized, manage workflows and business process communication etc. Just take time to know the tool and you may never need the computer science person.

Pros

Quite easy/quick to learn
Ease of use
Very cost-effective for nonprofits
May be all the database needed for small to medium organizations. Link it to another tool (e.g. through ODBC) that supports functionalities like SQL and that's it.
Customization support if you know JavaScript.
Excellent workflow support
Very helpful and responsive customer support.

Cons

Lack of very key and basic formula support such as If-else conditions.
Difficult to make apps talk to each other (app relationships) which leads to the need for multiple apps with duplicate data. It appears the only option available is the Lookup Feature, which works well for its purpose but is limited regarding true apps/database relationships. This limitation may be resolved by linking your apps through ODBC to a tool like a BI tool that supports database relationships.
Limited customization if you have no JavaScript expertise.
Lack of support for SQL

Response from kintone of Cybozu Inc

Replied January 2019

Hello, Thank you for your review and feedback! We're happy to hear about all the great things you and your organization have accomplished through Kintone, as well as the level of customization and integration you've achieved! We always encourage our users to experiment with the platform as much as possible! Best, Kevin Kintone Customer Success

November 2018

Remus from Medelita

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

November 2018

Data made easy - no experience necessary !

Excellent ! While the self serve help center has its limitation , my overall experience is positive because when I reached out to someone in the Kintone team , I always got the answers that I was looking for.

Pros

I like the fact that I was able to figure it out by myself , without the need to run to IT , as we all know that once IT is involved you usually get something that work for them and not for the end user.

Cons

There is nothing I dislike , although I would want to see a more in depth self serve help center . In the current form when you search for solutions on how to solve a problem ( problem in terms of figuring out how to build exactly what you need, not system being down or the like) you might get lucky and find something that will help you. In my view , it would help if customer generated "help solutions" would be made available.

Response from kintone of Cybozu Inc

Replied January 2019

Hi Remus, Thank you very much for your review! We're always looking for new suggestions for our help center and support, so we appreciate your feedback and are happy to help any time! Best, Kevin Kintone Customer Success

November 2018

Lou from La Crosse Public Library

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

3 of 5

Functionality

4 of 5

November 2018

Cost Saving Technology Designed to be Easy to Use

We have been able to create inventory databases, keeping track of the number of patrons that attend our various programs, and databases with common questions asked by our customers. We have limited staff, without programming experience. This solves that issue for us. We also enjoy the mobile aspect very much.

Pros

Ease of use. We have found this program extremely easy to use. We are looking at many other applications that we can switch over to it.

Cons

Support has been good but can take up to 48 hours at times to get back to us. Overall, we have not had a need to get a quicker response.

Response from kintone of Cybozu Inc

Replied January 2019

Hi Lou, We appreciate your feedback and will relay your thoughts to the team! Very glad to hear about all the great things you've been doing with Kintone! We're always happy to help whenever you need it. Best, Kevin Kintone Customer Success

April 2018

Philipp from LNS Japan

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

April 2018

Great software which allows to quickly optimize analog processes. Fits small and large organization

Pros

Very easy to develop forms and workflows. User driven. Allows to deploy apps fast and supports quick changes based on user needs.

Cons

The mobile version needs improvement and is not as user-friendly as the desktop version. A better mobile version would greatly add to the overall value of the software.

Response from kintone of Cybozu Inc

Replied May 2018

Thanks for the review! I will pass on your feedback about our mobile app. We are currently in Beta testing for Kintone Roam, a new version of our mobile app. This new app is intended for in-the-field Kintone users. If you'd like to check it out, please email support@kintone.com.

November 2018

Betsey from Mccormick Distilling CO

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Great process management software

We picked this software in order to fix a paper based process that had gone wrong After we made the first application we've made 30 more for different processes in our company. I can't say enough good things about the software and how it has helped our company.

Pros

User friendly GUI
Easy learning curve for programming
Notifications
Process management
Great support
Adaptability

Cons

There is nothing that we dislike currently

Response from kintone of Cybozu Inc

Replied January 2019

Hi Betsey, Thank you for your feedback! We're very happy to hear about all the apps you've developed and how Kintone has worked for you! Best, Kevin Kintone Customer Success

July 2018

Sean from The Devereux Center

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

July 2018

Kintone simplifies data management at the cost of some functionality

Kintone has drastically improved our non-profit organization's ability to collect and manage data. An NPO lives and dies on the accuracy of its data. With Kintone, we are better able to present the effectiveness of our services to potential donors and grantors, improving our ability to earn more and better grants, leading to better services for our clients.

Pros

It is incredibly simple and fast to get a new app built and launched. Some of the smaller ones go from idea to launch in a matter of minutes. These are programs that would have taken hours or days to develop in Microsoft Access.

Cons

There is some basic functionality that I expect in any database or data management software that Kintone lacks. For instance, the ability to have a drop-down menu that also allows for a user-typed input (what Access calls a combo-box). If this existed in Kintone, it would help me to simplify a great many apps.

Response from kintone of Cybozu Inc

Replied August 2018

Hi Sean, So happy to hear Kintone has been a success for your NPO! As far as the product features, I'd be happy to submit your feedback to the team for review. In the meantime, there is always the option for customization within your domain. If you'd like, I'd be happy to get you in touch with one of our Sales Engineers to review. Just email support@kintone.com. Best, Larissa Kintone Customer Success

April 2018

Remus from Medelita

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

April 2018

Makes managing data "manageable" for the non-IT employees

Pros

Most functions are easy to use .
Easy to create your own database from scratch or by migrating data from various files.
Love the fact that I was able to add 1 user at a time - allowing me time to learn and pass on some knowledge to the next user .
The ability to link multiple apps thru very useful functions ( lookup ) works perfect for me

Cons

Online support ( help ) - very limited - when trying to find some guidance on how to set up your "newly invented " app , if you search the HELP or "google it" you will not get many answers or very well explained answers.

Response from kintone of Cybozu Inc

Replied May 2018

Hi Remus! We are currently updating all of our help materials and would love to hear any specific feedback you have. Also, don't hesitate to reach out to support@kintone.com if you ever need assistance. Our team would love to review your apps!

April 2018

Barry from Franciscan Missionaries of Our Lady Health System

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

April 2018

Excellent drag and drop database builder

I liked the software. It has helped us find an easy way to track certifications for our organization.

Pros

What I like most about this software it is super easy to build a database with drag and drop. Also, if you need something more advance there is a custom development team that is affordable

Cons

I think the look of the user interface needs to be updated. The visual design needs work as it doesn't look visually impressive compared to some tools.

Response from kintone of Cybozu Inc

Replied May 2018

Hi Barry, thanks for the review! So glad you're loving our drag and drop feature. It sure does help to build your custom apps with ease. I will pass on your notes about the user interface to the team.

February 2019

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

February 2019

Made it easy for a caveman

I am not a developer. I know how to spell HTML. The Kintone team took a concept I had and created a comprehensive client evaluation audit and scoring system that included multiple client support apps, like action planning. From day one until we were able to start testing initial versions was fast, fast, fast. The development time was a matter of months from start to roll out. The people we worked with were wonderful, honest and smart. The only challenge was that since I am not a "techie" - there were times their communications were a bit over my head. But they eventually learned how to communicate better with a novice like me. I was very, very pleased with Kintone and the platform they built and manage for us.

Pros

The system is quite robust, has multiple applications (audit, reporting, support materials, action planning), and easy to use.

Cons

Multiple clients cannot be working on their audit at the same time.

April 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

PHENOMENAL PRODUCT!

TONS. We originally started using Kintone to develop a Supplier Portal for our international suppliers. This is currently in use. We are now working to develop a portal for our design and sales department - housing the core processes of our custom manufacturing operation.

Pros

It's flexibility, ease-up use, and because I'm a database nerd - the database on the back-end is setup exceptionally well. EXCELLENT, EXCELLENT structure and overall product.

Cons

There really isn't anything to NOT like about this software. I do see some areas of potential however - for instance - maybe adding a matrix feature in the app dev part. But nothing to complain of.

Response from kintone of Cybozu Inc

Replied May 2018

Thanks so much for the kind words! Glad to hear you are expanding your Kintone use throughout your company. Let us know if there is any way we can help as you onboard your new users.

May 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

Excellent tools

Pros

Is a tool that allows me a much faster work than normal, I recommend 100%, does not need any type of update or changes, because it is an excellent application, recommended.

Cons

I do not have any type of complaint regarding this application because it has an excellent performance, I recommend it to all

Response from kintone of Cybozu Inc

Replied June 2018

Thanks for the review! We really appreciate your feedback.

February 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2018

Kintone helps make our teamwork more productive and gives us power to manage our business.

Pros

Kintone makes any business better by allowing self-designed business processes. Everything is built & nested within our collaborative work-space leading to a lead in proficiency. It's also extremely easy to use to stay on top of key notifications throughout the day.

Cons

Workspaces you join can sometimes be cumbersome if you're accustomed to another layout but it gets easy quickly. Sharing applications & stats can sometimes take a moment to upload but only when collaborating simultaneously.

May 2018

Daniel from IBM

Company Size: 10,000+ employees

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

Excellent Tool, productive and power for business

Pros

Excellent aplication to teamwork more productive and gives us power to manage our business. 100% effective

Cons

I no have cons to this aplication because i increase productive in work, and is a grear software which allows to quickly optimize analog processes. Fits small and large organization

April 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

Easy to use no code database platform for a nonprofit. We use it to track services and share data.

Easy to set up and share information. Being abe to attach files to records is great. Best are the analytics - other online databases we used did not crealize charts or pivot tables. Exportability. We are able to share data and staff can use the easy tools to create their own reports.

Pros

Analysis capacity. I can create pivot tables and sumary reports easily. Allows our staff to look at data without relying on Evaluation or tech department support

Cons

Nothing really. Only things I would like would be ability to run video files and preview all file attachments in the site, not just download to view.

Response from kintone of Cybozu Inc

Replied May 2018

Thank you for your feedback! I would like to mention the Box Plug-in we have available. This plug-in allows you to preview documents and watch videos within your app without having to download the file. All you need is Kintone, a Box account, and the plug-in information provided below. Don't hesitate to contact support@kintone.com if you have any questions! Box Plug-in: https://developer.kintone.io/hc/en-us/articles/212495198-Box

April 2018

Cody from Amos Agency

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

Very hands on customer service.

An easy to access database. I could never complain about Kintone. The customer service is great and hands on.

Pros

The versatility of the software is great and is easy to access and I really like it a lot it is my favorite database software

Cons

The readability isn't the best sometimes it's hard to use the search function because it takes into account all instances of the keyword instead of just the name.

Response from kintone of Cybozu Inc

Replied May 2018

Hi Cody! Thank you for your kind words! I'd be happy to pass on your feedback about the search function.

April 2018

Lou from La Crosse Public Library

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

Kintone allowed our staff to develop custom databases to easily fit our budget and needs.

Ease of use, low training costs.

Pros

We like both the ease of use, customer service, and updated tips and tricks they customer support team send to us.

Cons

The software is really great, however I wish we could display some of the databases as if they were on their own web page, instead of logging into the main portal. For how we are using it, it does the trick, and easily.

Response from kintone of Cybozu Inc

Replied May 2018

Hi Lou! So glad to hear you're loving those Tips & Trick videos. Let us know if you have any specific topics you'd like us to cover and we'd be happy to create! I did want to let you know you can bookmark specific App or Space URLs so your team can quickly access them without having to go to the main portal first.

April 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

Awesome customer service, great at reaching out and onboarding. Very good experience.

I love it, put us all on the same page.

Pros

Kintone can be as much as you want it to be. We had a need for a scaled down solution for CRM and project management. Works perfect for what we needed.

Cons

Not much I don't like, very flexible and easy to create solutions for our user base for the actual needs they have and not what they don't need.

Response from kintone of Cybozu Inc

Replied May 2018

So glad to hear you're loving Kintone! With a 900 app limit, the possibilities are endless.

October 2018

William from Youth L.I.F.E. Support Network, Inc.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

October 2018

Perfect for NPOs/Small Business

Pros

It's ability to connect record data within an app with another record in another app. (Primary and Foreign keys in databases)

Cons

Tiny inconveniences, stuff like the lack of a quick way to enter a DOB into a date field; stuck having to scroll by months. A quick fix is to simply enter the DOB in the accepted format.

Response from kintone of Cybozu Inc

Replied November 2018

Hi William, Thanks so much for your feedback! Best, Larissa Kintone Customer Success

November 2018

Chidi Emmanuel from iWurks360 Solutions

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Kintone Review

Business Automation made Easy!

Pros

This software allows the easy customization of business automation systems with ease without necessarily having any background in software design or coding. Once you can think of what you want from tan application for your business, you can have it made through the Kintone platform.

Cons

There is no actual cons to the application except that the initial overview of the software might seem overwhelming but once you get the hang of the software and how to work it, the rest is a breeze!

Response from kintone of Cybozu Inc

Replied January 2019

Hi Chidi, Thank you for review! We're happy to hear that you've been utilizing Kintone and its customization to the fullest for your business! We always encourage our users to experiment with the platform as much as possible! Best, Kevin Kintone Customer Success

February 2019

Brenden from Kokopelli

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

February 2019

Kintone is a great platform for creating form-based apps

They've got really good support if you've got questions, comments, or concerns. Their quote for getting more out of the software was reasonable. The pricing is great and allows non-enterprise users to access their platform.

Pros

Kintone offers a lot of functionality where you have form-based processes. It allows you to capture meaningful data from forms, create specific permissions all the way down to specific fields, create lots of apps, and generate reports from data fields. It was pretty easy to pick up on how to do everything we wanted and didn't cause a lot of brain damage on figuring out the platform.

Cons

You can't set permissions for tables within forms. We got a quote from them to do this, but for our client it wasn't going to be worth it.