LANDESK Service Desk Software
LANDESK Service Desk is a process-driven service management platform that provides a wide collection of tools for end-to-end problem resolution. Its process management engine lets users build, automate and adapt an organized library of user-defined service management processes, regardless of complexity.
LANDESK Service Desk’s focus on process management ensures that different staff and departments are presented with the data, case views and prompts related to their specific role. It provides a top-down organizational and oversight structure, adding case cohesion and individual accountability to every open case and incident.
Service-level agreement (SLA) compliance is tied into LANDESK Service Desk’s process management architecture. The software also allows SLAs to be tied automatically into ticket-resolution processes, enabling proactive warnings of possible SLA breaches and giving service desk employees the information they need to prioritize open cases.
LANDESK Service Desk is available for on-premise, cloud or hybrid deployment.
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Dashboard -
Incident list -
Configuration -
Application suite
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8
6 Reviews of LANDESK Service Desk
Miroslaw from o2
Specialty: Media
Employees number: 51-200 employees
June 2018
June 2018
Service and lifecycle
Pros
Gather, analyze, store and share information to resolve any previously known issues. Monitor service delivery and metrics with role-based dashboards.
Cons
Landesk product is very good and has a very large customization possibilities but technical support needs to be improved.
Noufal from Fujitsu
Specialty: Software / IT
Employees number: 501-1,000 employees
September 2017
September 2017
To manage the system over a remote
Simple and well designed interface help to user to use the application it's own professional ways
Pros
Landesk management software is very useful for service desk team to manage the entire system in the organization, easily access remotely, make inventory and to deploy the application over a network Easy to use with highly usable dash boards, it's helps to manage the entire system to update the patches and deploy the useful application for the authorities
May 2018
May 2018
Good IT workflow system
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros
Very straightforward to use and navigate. Quick access and reporting availability along with process flow for workflow.
Cons
System can be a little clunky to add attachments and to check statuses of tickets being generated by customers.
Brandon from City of Sioux Falls
April 2018
April 2018
A no-frills incident and service request management platform that does its job.
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
It is a no frills service management solution that does work. There may be better out there.
Pros
Everything that you need to deal with tickets,requests, or other forms of support needs can be met with this software. Self service portal works well and does support workflows and other integrations.
Cons
interface can be clunky at times, which is really noticeable when performing multiple iterations of a workflow (example, new user provisions)
Out of the box is very chatting with alerts for service level breaches, but can be configured to your organizations needs.
Joel from Tripwire
February 2017
February 2017
Longtime customer, marginal success
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
We've had LanDesk about six or seven years now, and overall it works and is stable. Interface needs quite a bit of work, and better Mac support is needed. The product does seem to be getting long in the tooth though, and could use a significant reboot.
Aleksandr from Northeastern University
November 2016
November 2016
Very old and too complex
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
As an ITSM team we used Landesk to implement an internal ticketing system for employees. While building processes, dashboards and forms, it took too much time to complete the tasks due to counterintuitive layout and inability to find specific features. The user interface hasn't changed for at least the last 20 years, and the whole system was very slow. The dashboard and report capabilities are very limited, they are basic and not many ways to customize.
