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Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8About LANDESK Service Desk
LANDESK Service Desk is a process-driven service management platform that provides a wide collection of tools for end-to-end problem resolution. Its process management engine lets users build, automate and adapt an organized library of user-defined service management processes, regardless of complexity.
LANDESK Service Desk’s focus on process management ensures that different staff and departments are presented with the data, case views and prompts related to their specific role. It provides a top-down organizational and oversight structure, adding case cohesion and individual accountability to every open case and incident.
Service-level agreement (SLA) compliance is tied into LANDESK Service Desk’s process management architecture. The sof...
Dashboard
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8Average User Ratings
Overall
Ease-of-use
3.5
Value for money
3.5
Customer support
3.5
Functionality
3.5
Likelihood to Recommend
Not likely
Very likely
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December 2020
Barak from Wurth Industry North America
Company Size: 1,001-5,000 employees
Industry: Warehousing
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2020
Very Customizable
So far it has been great. As you use it, and you decided you need to add a field or make one required, it is simple to do.
Pros
You seem to be able to customize just about anything you. You can add/remove fields, make other fields required, etc.
Cons
The customization is also a con just because there are so many options. It can be a little overwhelming to someone new to the software, but this is a minor drawback.
Reasons for Switching to LANDESK Service Desk
Spiceworks is free and not robust.
April 2018
Brandon from City of Sioux Falls
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
4.0
Customer support
4.0
Functionality
3.0
April 2018
A no-frills incident and service request management platform that does its job.
It is a no frills service management solution that does work. There may be better out there.
Pros
Everything that you need to deal with tickets,requests, or other forms of support needs can be met with this software. Self service portal works well and does support workflows and other integrations.
Cons
interface can be clunky at times, which is really noticeable when performing multiple iterations of a workflow (example, new user provisions) Out of the box is very chatting with alerts for service level breaches, but can be configured to your organizations needs.
February 2019
Dhaval from North Plains systems
Company Size: 51-200 employees
Industry: Information Technology and Services
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
2.0
Functionality
2.0
February 2019
Found Landesk an OK ticketing system
Pros
The most I liked about Landesk is to set the reminder of the ticket you are working on and would like to get remind in future.
Cons
I have a lot of cons of Landesk, Slow in response, takes a lot of time to open the new tab, attachment is not in the same comment tab.
November 2018
Angela from Virginia Commonwealth University
Company Size: 5,001-10,000 employees
Industry: Higher Education
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
3.0
Customer support
5.0
Functionality
5.0
November 2018
Easy Work Orders and so much more!
The Landesk Service Desk had been a great help with organizing work orders and requests within our department. If you're looking into this software for a large or small organization, i'd highly recommend it for either. It is such a versatile piece of software that any size department would benefit.
Pros
There is so much to learn on this system. I myself am still exploring all the options available to our department within the Landesk site. So far we use it for submitting tickets of all varieties. Work orders for card scanner issues, access control requests, emergency phone tickets, and tons of other options are facilitated through this.
Cons
I don't have really anything negative to say about Landesk. I have been using it for at least 2 years and am still exploring different options for requests we can place. If anything, maybe a clearer directory to guide the user.
September 2017
Noufal from Fujitsu
Company Size: 501-1,000 employees
Industry: Computer Software
Time Used: Less than 2 years
Review Source
Ease-of-use
5.0
Value for money
4.0
Customer support
4.0
Functionality
5.0
September 2017
To manage the system over a remote
Simple and well designed interface help to user to use the application it's own professional ways
Pros
Landesk management software is very useful for service desk team to manage the entire system in the organization, easily access remotely, make inventory and to deploy the application over a network Easy to use with highly usable dash boards, it's helps to manage the entire system to update the patches and deploy the useful application for the authorities
May 2018
Anonymous
Company Size: 201-500 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
3.0
May 2018
Good IT workflow system
Pros
Very straightforward to use and navigate. Quick access and reporting availability along with process flow for workflow.
Cons
System can be a little clunky to add attachments and to check statuses of tickets being generated by customers.
February 2017
Joel from Tripwire
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
3.0
Functionality
3.0
February 2017
Longtime customer, marginal success
We've had LanDesk about six or seven years now, and overall it works and is stable. Interface needs quite a bit of work, and better Mac support is needed. The product does seem to be getting long in the tooth though, and could use a significant reboot.
November 2016
Aleksandr from Northeastern University
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
2.0
Value for money
2.0
Customer support
1.0
Functionality
3.0
November 2016
Very old and too complex
As an ITSM team we used Landesk to implement an internal ticketing system for employees. While building processes, dashboards and forms, it took too much time to complete the tasks due to counterintuitive layout and inability to find specific features. The user interface hasn't changed for at least the last 20 years, and the whole system was very slow. The dashboard and report capabilities are very limited, they are basic and not many ways to customize.
July 2019
Anonymous
Company Size: 201-500 employees
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
3.0
Functionality
2.0
July 2019
It is an ok software
Pros
Our IT department tested out this product for awhile. I really liked the reminders you get
Cons
Overall it was ok and could be slow at times