Very Customizable

So far it has been great. As you use it, and you decided you need to add a field or make one required, it is simple to do.

Pros

You seem to be able to customize just about anything you. You can add/remove fields, make other fields required, etc.

Cons

The customization is also a con just because there are so many options. It can be a little overwhelming to someone new to the software, but this is a minor drawback.

A no-frills incident and service request management platform that does its job.

It is a no frills service management solution that does work. There may be better out there.

Pros

Everything that you need to deal with tickets,requests, or other forms of support needs can be met with this software. Self service portal works well and does support workflows and other integrations.

Cons

interface can be clunky at times, which is really noticeable when performing multiple iterations of a workflow (example, new user provisions) Out of the box is very chatting with alerts for service level breaches, but can be configured to your organizations needs.

Found Landesk an OK ticketing system

Pros

The most I liked about Landesk is to set the reminder of the ticket you are working on and would like to get remind in future.

Cons

I have a lot of cons of Landesk, Slow in response, takes a lot of time to open the new tab, attachment is not in the same comment tab.

Easy Work Orders and so much more!

The Landesk Service Desk had been a great help with organizing work orders and requests within our department. If you're looking into this software for a large or small organization, i'd highly recommend it for either. It is such a versatile piece of software that any size department would benefit.

Pros

There is so much to learn on this system. I myself am still exploring all the options available to our department within the Landesk site. So far we use it for submitting tickets of all varieties. Work orders for card scanner issues, access control requests, emergency phone tickets, and tons of other options are facilitated through this.

Cons

I don't have really anything negative to say about Landesk. I have been using it for at least 2 years and am still exploring different options for requests we can place. If anything, maybe a clearer directory to guide the user.

To manage the system over a remote

Simple and well designed interface help to user to use the application it's own professional ways

Pros

Landesk management software is very useful for service desk team to manage the entire system in the organization, easily access remotely, make inventory and to deploy the application over a network Easy to use with highly usable dash boards, it's helps to manage the entire system to update the patches and deploy the useful application for the authorities

Good IT workflow system

Pros

Very straightforward to use and navigate. Quick access and reporting availability along with process flow for workflow.

Cons

System can be a little clunky to add attachments and to check statuses of tickets being generated by customers.

Longtime customer, marginal success

We've had LanDesk about six or seven years now, and overall it works and is stable. Interface needs quite a bit of work, and better Mac support is needed. The product does seem to be getting long in the tooth though, and could use a significant reboot.

Very old and too complex

As an ITSM team we used Landesk to implement an internal ticketing system for employees. While building processes, dashboards and forms, it took too much time to complete the tasks due to counterintuitive layout and inability to find specific features. The user interface hasn't changed for at least the last 20 years, and the whole system was very slow. The dashboard and report capabilities are very limited, they are basic and not many ways to customize.

It is an ok software

Pros

Our IT department tested out this product for awhile. I really liked the reminders you get

Cons

Overall it was ok and could be slow at times