Wonderful product great value

Pros

Our team had nothing but wonderful things to say about the product from ease of use to results in a short period of time.

Cons

No complaints thus far with the software itself or it's functionality. My only complaint would be with the slowness is response from the customer service team.

Great for sales process

Pros

I like the fact that you can set up a sales process. This give the sales people the right tools to move the prospect along.

Cons

I don't like how the emailing tools require you to send out through the vendor. I can understand this for the mass emails. But I would much prefer hitting a button and my desktop email being populated. I never know if an email address is bad or gets kicked back.

There's better out there.

Avoid this product

Pros

Becomes fairly intuitive after a short while. The list building feature (my list) is nice. Customer service is responsive.

Cons

Email through Campaigner CRM did not go through to prospects (big issue), dated design and features became frustrating. Social media integration worked for LinkedIn worked and then did not. Customer service told me they were working on it--for more than a year. Twitter integration never did work. This was a main reason for buying the product, thus a huge disappointment.

Really powerful with the right amount of effort

Pros

The product is very powerful, and you can create all of the custom fields you want. The MyList filtering and reporting functions are very robust. I have several daily reports that are scheduled to come to me via email automatically, which keeps me from having to seek out the information.

Cons

The system does have some buggy things from time to time, but customer service has been taking care of the issues within a day or less. Email syncing between the CRM and Outlook can be a little sketchy, but you can copy and paste or just send the emails from CRM and then no problem.

Campaigner

Pros

Easy to use. Nice email templates. The email workflow function works for simple automations. Pricing is reasonable.

Cons

Customer support is not too responsive. Integrations are limited, there is not Salesforce integration.

Insufficient Customer Service

Pros

Robust program with a lot of features. Unfortunately, there are more bells and whistles than needed which overwhelmed my experience.

Cons

I was not pleased with the customer service. There is no way to cancel your account and stop having your credit card charged once set up; there is no online mechanism to even change credit cards or cancel without calling the company. Then, we had to leave what felt like an unending array of voicemails with no one picking up or even returning our calls. There did not seem to be one department in charge to speak with. We were moved from one department to another once we could finally get someone on the phone at all. I sent multiple emails to their "support" email address requesting to be cancelled. When I received no response from the company, I called their parent company J2Worldwide and got to the voicemail of the President. After leaving a frustrated message of my desire to cancel and problems doing so, I received no return call from him or a company representative.

Campaigning

Nothing to be added

Pros

Very robust software program with an assortment of features available. Very good telephone support from individuals who are very knowledgeable of the product and quite clear in explaining how to move forward with problems you may encounter.

Cons

The fact that one has to pay a monthly fee for the product. Would much prefer purchasing the product once and for all as

Good product; wish it had more capability with quoting

Pros

The email marketing campaign features and the Mylists feature are what we like best.

Cons

The lack of quoting capability. They could have built this in to offer a more rounded software.

Customer disservice

Cons

It's been difficult for us to get in touch with customer service or accounting. We have had times when we were unable to reach the accounting department for days at a time. When calling to reach someone to speak to, we were routed to voice mail, and didn't receive a call back, only an email.