Campaigner Software

Pros

Our team had nothing but wonderful things to say about the product from ease of use to results in a short period of time.

Cons

No complaints thus far with the software itself or it's functionality. My only complaint would be with the slowness is response from the customer service team.

Pros

Easy to use. Nice email templates. The email workflow function works for simple automations. Pricing is reasonable.

Cons

Customer support is not too responsive. Integrations are limited, there is not Salesforce integration.

Avoid this product

Pros

Becomes fairly intuitive after a short while. The list building feature (my list) is nice. Customer service is responsive.

Cons

Email through Campaigner CRM did not go through to prospects (big issue), dated design and features became frustrating. Social media integration worked for LinkedIn worked and then did not. Customer service told me they were working on it--for more than a year. Twitter integration never did work. This was a main reason for buying the product, thus a huge disappointment.

Nothing to be added

Pros

Very robust software program with an assortment of features available. Very good telephone support from individuals who are very knowledgeable of the product and quite clear in explaining how to move forward with problems you may encounter.

Cons

The fact that one has to pay a monthly fee for the product. Would much prefer purchasing the product once and for all as

Likes Best

I like the fact that you can set up a sales process. This give the sales people the right tools to move the prospect along.

Likes Least

I don't like how the emailing tools require you to send out through the vendor. I can understand this for the mass emails. But I would much prefer hitting a button and my desktop email being populated. I never know if an email address is bad or gets kicked back.

Recommendations

I would highly recommend for anybody with more then one step in the sales process and any decent volume. A little time to set up but very much worth it.

Likes Best

The email marketing campaign features and the Mylists feature are what we like best.

Likes Least

The lack of quoting capability. They could have built this in to offer a more rounded software.

Recommendations

Seriously consider if you need quoting capabilities. If not, then this is the way to go.

Likes Best

The product is very powerful, and you can create all of the custom fields you want. The MyList filtering and reporting functions are very robust. I have several daily reports that are scheduled to come to me via email automatically, which keeps me from having to seek out the information.

Likes Least

The system does have some buggy things from time to time, but customer service has been taking care of the issues within a day or less. Email syncing between the CRM and Outlook can be a little sketchy, but you can copy and paste or just send the emails from CRM and then no problem.

Recommendations

Make sure that you take the time to make yours a good implementation. Setting things up on a good base was key to user adoption. I did 3x per week meetings with the users for the first month, tweaked the system to fit their use, and created tools that they use daily to get through their activities in an efficient manner.

Likes Least

It's been difficult for us to get in touch with customer service or accounting. We have had times when we were unable to reach the accounting department for days at a time. When calling to reach someone to speak to, we were routed to voice mail, and didn't receive a call back, only an email.

Recommendations

Be aware of the contract terms which lock the customer into this product. If you need customer service, be prepared to wait several days.

Likes Best

Robust program with a lot of features. Unfortunately, there are more bells and whistles than needed which overwhelmed my experience.

Likes Least

I was not pleased with the customer service. There is no way to cancel your account and stop having your credit card charged once set up; there is no online mechanism to even change credit cards or cancel without calling the company. Then, we had to leave what felt like an unending array of voicemails with no one picking up or even returning our calls. There did not seem to be one department in charge to speak with. We were moved from one department to another once we could finally get someone on the phone at all. I sent multiple emails to their "support" email address requesting to be cancelled. When I received no response from the company, I called their parent company J2Worldwide and got to the voicemail of the President. After leaving a frustrated message of my desire to cancel and problems doing so, I received no return call from him or a company representative.

Recommendations

Contact the company several times and speak to different departments before giving over your credit card for billing. If they are not responsive up front, then they won't be after you sign up. Don't just rely on the sales person's smooth talking and "fluff."