About Magentrix

Magentrix extends Salesforce for Partner Relationship Management (PRM) to collaborate with channel partners.

AppExchange's Top Rated Partner Management Portal provider. Indirect channel partners sell the most when they have access to the tools and information they need, when they want it. Let them securely and in a mobile responsive way be able to self-register, submit deals, access marketing and technical materials, training modules or learning paths with certification.

Customize the look and feel with your own brand. Control access to standard and custom objects, files and document sharing and eLearning. Streamline lead registration, opportunity management, collateral distribution and announcements. Social features let users collaborate on files and...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

24 Reviews of Magentrix

Average User Ratings

Overall

4.71 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(17)

17

4 stars

(7)

7

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 24 results

August 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

August 2018

Great to keep your business team working together.

Pros

Lots of flexibility with the software’s features— really helped to boost sales and share leads across multiple platforms.

Cons

I had a data connectivity issue and had to contact customer support— issue was on vendor side.

Response from Magentrix

Replied September 2018

Thank you for your review, we are very pleased to know that you are happy with the portal and its capabilities and that our customer services team has been able to assist you with any issues that have come up.

January 2017

Roger from Lanner Group

Company Size: 11-50 employees

Industry: Management Consulting

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2017

Could a software provider be any more helpful?!

18 months after starting to integrate Magentrix with Salesforce our portal is now woven into many of our business processes. Even though Magentrix can clearly rely on our continued custom, they are still more helpful, flexible and supportive than I could wish for. Not only is the software reliable and robust, the support, discussion forums, blogs etc complete the package. Of course there are things I'd like them to change or improve, but at least it feels like they are actually listening when I make these suggestions. I'm an administrator rather than a programmer, so I've really appreciated the ease with which I've been able to create, configure and maintain pages, classes, workflow etc without needing too much re-education. Thanks.

Pros

Good integration with SalesForce. Efficient user interface for management of portal. The scope of the functionality is more limited by our imagination than by the software.

Cons

Some of the constructs and semantics around the "code" could be better explained and validation of code could be better.

September 2016

Jennifer from JA Central Ontario

Company Size: 11-50 employees

Industry: Non-Profit Organization Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

September 2016

Feedback from JA

We have been quite pleased with the system but do find it challenging to get issues resolved. We recently had a glitch in the system that we spent a lot of time on finding the root of the issue and then getting a resolution.

Pros

unlimited users

Cons

administrator portal is not easy to navigage

September 2016

Daniel from Sodexo México

Company Size: 1,001-5,000 employees

Industry: Consumer Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2016

Magentrix review (Sodexo México)

the system is really useful, it get us the ability to create and manage all kind of records on-line. It allow us to have a bigger number of users in the platform with self-service portal license. Giving us the chance to enhance and reduce the time in our processes.

Pros

The capability to have the platform in all kind of devices. Have the information 24/7 365 for all users in all moment. The capability to have reports.

Cons

You can get a better app if you simplify the workflows (is kind of complicated creating them from Magentrix). The capability to have automations not only for mails, but to update other fields.

September 2016

Andrea from MDS

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2016

Magentrix is feature rich, has a beautiful interface, and the customer support is TOP NOTCH

We've been using Magentrix for over 3 years for our customer portal solution, integrated with Salesforce. We evaluated the Salesforce portal at the same time and found that Magentrix was far superior in every way -- a simplified pricing model, handholding support during setup and post-implementation, and a beautiful interface both on desktop and mobile. The 4 star ease of use is simply due to the time it takes to setup the security and portal before you can go live - at least when we went through implementation it was not "out of the box" setup, but that's due to the serious fine-tuning you can do from a security and user profile perspective. It's more like, "what can't you do with Magentrix" as opposed to "what does this product do?" It's so flexible that you can configure it to suit any possible business need. The developers, I'm convinced, are geniuses. I've never seen such flawless updates and features before in any product that we use. We use it to integrate our knowledgebase from Salesforce, product documentation, for customer help desk tickets, training videos, white papers, and more. Once it's set up, it is really a set it and forget it application that just works flawlessly. What really makes Magentrix shine, though, is the SUPPORT. These people are like the Four Seasons of software vendors! The response time, follow-up, knowledge level of the folks answering questions, and ability to offer a variety of approaches and solutions to a single business need truly underscores Magentrix' reps deep level of product and Salesforce knowledge. I really feel like they are on our side, a part of our team, and are -- by far -- the best, most valued, and easiest vendor relationship we have.

Pros

Customer support, features, timely updates

Cons

Nothing