MangoApps Software

Pros

MangoApps has a very easy to set up user and group structure. The newsfeed page was very useful to compile all post and event information.

It was easy to set up a homepage and company structure.

Cons

MangoApps has a pretty proscribed structure with a navigation panel to the left and the main page in the middle. We were not able to get it to conform to our own navigation. The look and feel of MangoApps is also a bit dated.

Communication and collaborations with my team everyday!

Pros

Easy to setup! User Friendly! Great features! The service we got from the first contact with Mango was really great! The service is fantastic and the features are convenient!

Cons

The shared files are a bit difficult to get used to if you are not good with computers, but setting up the files was really easy!

Knowledge repository and project management system streamlining.

Pros

Ability to create individual projects within which you can have message feeds, tasks, wikis, file storage etc.
Wikis (external to projects) are used by us as knowledge repositories as are file folders within the system.
Everything is very easily searchable.
Using the desktop app you have live chat functionality.
E-mails - from external systems such as Outlook - can be sent directly to projects and appear in the feed.

Cons

Managing tasks within an individual project is easy but there's no easy way to track tasks across all projects. Tasks can be sorted by unassigned, not started, started, etc. but no overall "not yet finished" type sorting to capture all live tasks and a report can't be created from this view (only within projects). This just creates a bit more work.
No Gantt chart capability.

Increased company communication (and reduced emails)
Global team collaboration
Single source of knowledge

Pros

I really value the customer support that Mango provides. Whenever I come across an issue on our site, the support team is always quick to respond and help. They are also always thinking of new features to add and welcome input from their customers. The system has also been a great place to serve as our single source of knowledge. So all departmental resources, company announcements, and other relevant information is stored on our site.

Cons

Mango has a lot of great features, but at times there are many steps to accomplish a single task. Things aren't always as intuitive as I'd like. However, I think that the team is always working hard to simplify and improve these processes

Pros

does what i need it to do for project management...has made our team more effective overall since the start

Cons

a better CRM would be nice...easier for sales to schedule follow up dates for leads, reminders, and just overall more functionality to ensure the sales follow up process happens and there are reminders...also there has been twice now when my notifications stopped working...unless im notified via email I cant keep track of everything people ask me in the system.

Pros

We like the different features for collaboration and user engagement. Setting up new groups and projects is easy and staff are finding it very useful to collaborate on projects and assignments. Staff also use these features to interact with other employees on non-work related events (e.g. soccer clubs). Staff really enjoy the Recognition feature, allowing them to thank or congratulate fellow co-workers. The system is easy to use and fairly intuitive and more robust than other systems used in the past. We think Mango is great!

Cons

There are some limitations to certain functionalities, or other functions that are currently not available. However, the Support team is very open to hearing any and all suggestions. They help to try to find a work-around and if there isn't one, they put in request for possible inclusion in future updates. Mango Support is fabulous!

Mangoapps made my onboarding easy.
I find it easy to assign tasks to team members.
The wiki functionality is very useful because it gives our developers a pool of information the can always refer to as well as update if need be.

Pros

The existence of groups.
Ability to create wikis for developers to study.
The mention notification
Badges - its fun
Great place for proper onboarding of new employees.

Cons

I'd prefer if I could view content of any group but the extra functionality will be not to be able to post comments. I always have to make requests to join a group where I need to access specific information.

Ability to spin up mini sites for teams and groups to help them collaborate effectively and quickly. The product is able to support many users, all with different needs and styles, and still be managed by one central team/admin. We could potentially have used lesser products that were cheaper, but they all hit the wall at some point, with some missing feature or capability. We have yet to find a hole in what MangoApps offers that truly caused a problem. In addition, they update the product frequently, and introduce new tools and features all the time.

Pros

While there are a host of similar SaaS offerings in this space, they all seem to fall short in one area or the next. Some capabilities are missing, the feature set is not complete, it has reduced/limited functionality, etc. MangoApps is one of the few that has a refreshingly wide breadth of features and capabilities, combined with admin options for customizing and branding to your needs. When considering a collaborative tool like this, it can only be helpful to you if it has the ability to support all of your needs. MangoApps has that. Projects, Departments, Teams and Groups allow you to tailor the site to your organizational structure. Within each of those, there are tools for managing documents, group sharing/collaborating, managing tasks, calendaring, creating informational and blog pages, social interactions (feeds of discussions, etc), as well as a wide variety of pseudo database-like "trackers" for action items, defect tracking, managing resources, ideas, and so on. And if the stock trackers aren't enough, you can create your own and reuse them. The admin features are powerful and granular, meaning you can control almost every aspect of your site, including visibility, access, branding, configuration and more. User membership is also granular, and includes guest accounts which don't count against per-user limits. Our main reason for choosing MangoApps was because it was capable of satisfying every box we had on our list. The others fell short. Highly recommended!

Cons

Along with awesome features, can come some confusion. MangoApps has evolved and improved on a very regular schedule, which means new features and capabilities are added all the time. Unless you stay on top of the changes, you may get lost in the many admin pages provided. The good aspect of that is that they are constantly improving (unlike some others that haven't changed in years) and growing the product, but it does mean you need to pay attention. And browsing through all of the admin configuration settings can take a fair amount of time; there are many settings. In some respects, it would be nice if they offered a quick "Wizard" setup tool for new customers to get a basic site up and running. Our site is fairly well set after several years, but new users might feel daunted by the options facing them at the start.

The per-user pricing can get expensive, depending on how you use it. There is a trade off between the power of the tool versus what it would cost you to develop your own site/portal/intranet yourself. In that regard, the ROI analysis is probably something you'll need to perform for your organization, but it's worth the time to do so, and unless your needs are very basic, you'd be hard pressed to match what they offer . If you can work with the guest users concept (somewhat limiting, depending on needs), then costs come down. If you ARE looking only for a basic portal, then this may not be the cheapest tool for you. Their sweet spot is in terms of productivity.

File management and thread management, it's a great app for sharing and keeping up to date with products and ideas.

Pros

it has a lot of features especially the part of creating threads, wikis, versions of documents, image, and video previews, mentions and tags, group management, chatting functionality and badges too it's really a great application.

Cons

I didn't like the fact that MA doesn't allow video calls and also connections to some external tools and apps for productivity

One place to house everything. The price is reasonable. The customer service has been wonderful lately.

Pros

The all in one place for our files. We only use the software for chatting and a file repository. We have eliminated the need for folders in-house and upload with PDF's by customer and year. We have been thru two vendor audits who gave us high praise for our filing system.

Cons

When it is updated it is a mandatory update. We find that causes us some downtime. The web interface is a bit clunky. The mango sync has caused people to lose files.

Keeps the whole company on one page.

Pros

Range of modules (wikis, posts, groups, projects, calendars, etc).
No apparent limits on data storage.

Cons

Many international debit/credit cards don't work on the payment platform, and to make matters worse the company shuts off access to your account as soon as a payment fails. Many complaints on this have had no impact.

Pros

The MangoApps software has been a very powerful tool for our company. What I like most so far is definitely the customer service. The MangoApps team is always willing to listen to our feedback and implement new features and requests to make sure that their product is the best it can be, and that it always meets our company needs.

Cons

It can be difficult at times to learn all of the ins and outs of this product (especially the settings) because of the many different menus and sub-menus you have to dive into to discover and make these types of changes.

Pros

Document management features are strong. Ability to segregate projects, documents and communications between guest and network users.

Cons

Some of the implementations are a little clunky. The mac client crashes periodically.

No ability to batch-tag files. Unable to lift metadata from files for export into other applications (for tracking and reporting).

Pros

It's easy to learn and use, and serves its purpose well, providing a crisp, easy to navigate format for posting updates and announcements.

Cons

There are certain defaults/quirks with archiving old information that I'm struggling with. We'e yet to find a way for old content to go away without manually deleting each post.

Working collaboratively across multiple offices on select projects, increased communication with decrease email, better control of company story, filing system

Pros

Easy to learn, and therefore faster adoption of software. It is intuitive, and accessible to everyone, not just tech people. General layout and user experience seems thought out. Also, everyone loves the levels & badges... go figure

Cons

Cons about the software include some customization issues that have recently been rolled out - templates for posts/wikis. With wikis, would be great to edit their ranking (hierarchy) after we publish. Sometimes we create the wiki, only to have to delete it later, because we thought of a different group or category that it should be under.

Also, would like the ability to work on a draft by multiple people before publishing (right now we publish on a closed group, and then take turns editing it there).

Would also like a better tagging system for photos and files with more controls built in.

Pros

The collaboration and ability to direct the information to the right people, teams etc. We can troubleshoot issues in a more effective way than our business software. The search ability makes it a invaluable resource over trying to find things in email. We use Mango every day and have really built our company culture around the capabilities and efficiency it creates.

Cons

Sometimes it can be hard to understand the best way or best practice for how to deliver the information. Teams, projects, departments etc all have different functions and you have to really understand them and utilize them properly.

Pros

- It allows for all the staff to know what is going on at the same time, everyone gets the same info
- Easily able to share resources and updates
- Great way to invite people to events and keep everything organized
- private message feature allows for seamless communication
- project and team groups are great for coordinating with many people
- Intranet is great for HR use and agency wide updates
- Love that it is connected to LinkedIn
- Fun and easy to use like Facebook
- Easy to compose posts

Cons

- I find that the mobile app is not as user friendly
- Even after years of use, cannot really understand the purpose of primary and secondary interactions... don't understand the purpose of separating them

Pros

Superb Software! The function is really amazing that helps our company. The administrator function is amazing. This software is a great help for me and for the company. Great function and support. Must try.

Great collaboration tool

Pros

easy to use, make good internal communication, we can now have all communication in one system, before we used Trello, WhatsUp, File system and another Intranet for our internal documentation of processes.

Cons

Hard to brand as you want. Some areas are not developed enough, tasks for exampel, task management should be easier, more smart, handle the employees tasks if needed.
Menu structure of pages only one level, should be several sub-categories available

Pros

MangoApps are constantly evolving the product in response to user needs. We selected it following a thorough review of the market and it ticked all our boxes as a cross between a collaboration platform and organisational intranet. It offered significantly more functionality compared to competitors at the price point. Since becoming customers we have seen regular significant improvements in the product.

Cons

The release of some new features have on occasion had unexpected consequences for the setup of our intranet although we have always been able to resolve or workaround these.