Chatbot training
Supported Operating System(s):
Web browser (OS agnostic)About Morph.ai
Morph.ai is a cloud-based chatbot solution suitable for small to midsize businesses in a variety of industries. The solution provides an AI-powered chatbot that can be deployed on companies’ websites.
The Morph.ai chatbot is able to be customized to fit a variety of businesses and can learn new queries and their answers over time. If the chatbot is unable to understand customer queries, chats are assigned to live agents.
Morph.ai enables users to send targeted notifications, newsletters, advertisements and announcements to customers. Users can generate reports on a variety of metrics, and the system also offers integration with a variety of social media platforms.
The solution is available for purchase on a monthly subscription basis and...
2 Reviews of Morph.ai
Overall rating
5.00 / 5 stars
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May 2020
Akshat from Ecocradle
Company Size: 2-10 employees
Industry: Retail
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2020
Effortless integration of Whatsapp business API
As mentioned earlier I am already using Whatsapp Business Application. After the number of customers grew it became tiring for us to reply to all the customers. As most of the time, the conversations are more or less the same, the automation is handling the cumbersome task quite effortlessly.
Pros
First of all, the platform. I am using the WA Business app and came to know about the offered APIs to automate the conversations. I was absolutely thrilled after knowing there exists a platform that will help me create chat flows without getting into the coding part. Other than that the things which I liked most about the platform are brief tutorials of various terminologies and their customer support. Though it was expected as they offer a platform for customer support.
Cons
After creating dozens of conversations it gets difficult to track connections between the conversations. The lack of a graphic map to keep track was highly desired.
January 2019
Jacob from Health & Retirement Services of IL
Company Size: 2-10 employees
Industry: Insurance
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2019
Awesome!
Pros
It's easy to manage for us and easy to use for our visitors
Cons
We like everything about this software (chatbot)
Response from Scupids Tech
Replied January 2019
Thanks a lot Jacob for your review. It's great to hear that you are happy with our offerings.