Openstream CRM is a cloud-based customer relationship management (CRM) solution designed for small and midsize businesses. Its suite of applications includes marketing automation, sales force automation, field service automation and customer service management.
The marketing feature of Openstream CRM provides real-time access to account information and transactional services. Salesforce automation allows field engineers by providing them real-time access to resources and data. It allows them to accept requests, enter notes, access account details and manage service requests. The “Field Reps” feature allows field sales representatives to review account details, access calendars, contact details, place orders and retrieve orders.
Openstream CRM also uses speech and voice recognition technology to implement features such as data entry and voice-enabled authorizations.