Agent interaction history
Supported Operating System(s):
Web browser (OS agnostic), Windows 2000About Oracle Contact Center Anywhere
Oracle Contact Center Anywhere Software provides a call center system with a host of features that include call queuing, call routing, as well as callback requests including email, online chat and web callback.
Calls can be routed based on different levels of staff skill. This skill-based routing applies to web chat as well. The system also includes Interactive Voice Response (IVR) Call Routing, which allows for creation of customized menus to route calls to the proper staff member.
Automated and semi-automated emails respond to any email inquiries, or they can route the question to the correct staff member with suggested responses based on the content of the email itself.
Oracle Contact Center Anywhere Software is best suited for midsize to e...
6 Reviews of Oracle Contact Center Anywhere
Average User Ratings
Overall
4.33 / 5 stars
Ease-of-use
4.5
Value for money
4.5
Customer support
4.5
Functionality
4.0
Likelihood to Recommend
Not likely
Very likely
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December 2019
Brian from Pole Star Experiential Learning
Company Size: 2-10 employees
Industry: E-Learning
Time Used: Less than 12 months
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2019
Good Call Center Management software
We are maintaining customer care solutions within the software.
Pros
The ease of use is great for new employees. The simPlicity of this software allows for quick training
Cons
Could take a few seconds to load next screen.other than that no big concerns about this software.
September 2018
Maria Corazon from Cience Technologies
Company Size: 201-500 employees
Industry: Computer Software
Time Used: More than 2 years
Review Source
Ease-of-use
4.0
Value for money
5.0
Customer support
4.0
Functionality
4.0
September 2018
Oracle Contact Center Anywhere.
Probably, One can access this without a wifi or data connection.
Pros
Oracle Contact Center Anywhere have been continuously used by Business Processing Outsourcing Company relatively for Inbound and Outbound Calls. By the use of this tool, an agent coul'd tracked the number of calls and email he/she dialed throughout the day.
Cons
You need to change your password credential every month. You need to have an internet connection for you to properly use it.
July 2018
Craig from FTD Companies
Verified Reviewer
Company Size: 1,001-5,000 employees
Industry: Retail
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
3.0
Customer support
3.0
Functionality
3.0
July 2018
Efficient software.
Ability to send customers emails and the use of templates to save time.
Pros
The ease of use and overall clarity of this software. The ease of adding templates and ability to view and sort alphabetically.
Cons
The long amount of time to load up this software. Could sometimes take several minutes and several attempts to load.
April 2017
Maria from Epsilon
Company Size: 5,001-10,000 employees
Industry: Pharmaceuticals
Time Used: Less than 2 years
Ease-of-use
4.0
Functionality
3.0
April 2017
Great for VOIP and Fax
Pros
Our office used the service on both VOIP handsets as well as software options on smart phones and desktops. It's a great solution. Also use it at times for faxing. Very easy.
Cons
Can be costly depending on the number of users and features desired for your office
March 2015
Donna from DJT Services
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
March 2015
Great product and service.
Promero provides an excellent call center solution. They are flexible and accommodating. Their tech support is great. I also like the fact that Promero offers other products like CRM and workforce tools at affordable price.
March 2015
George from FX Services
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
March 2015
Promero- Oracle CCA
Possibly the best cloud product at the best price. Promero support is excellent, the team is very responsive by email or telephone.