ReachEdge Software

4.21 / 5 (48)

About ReachEdge


ReachEdge is a cloud-based customer relationship management (CRM) solution for small businesses with functions such as lead management, marketing automation and marketing analytics.

ReachEdge features include lead capture and tracking, call recording, automated lead nurturing, marketing analytics, ROI reporting and more. With the help of a website plugin, users can track results from all marketing channels, manage contacts and leads, follow up and get an overall picture through statistics.

With real-time alerts via mobile devices, users can respond early to close the deal. Users can check emails, listen to their calls and take actions such as adding notes, tagging leads, classifying leads and more. ReachEdge comes with customized marketing emails for prospects and customers. Messages can be sent automatically by selecting tags or marketing sources. 



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Supported Operating System(s):

Web browser (OS agnostic)

48 Reviews of ReachEdge

Average User Ratings

Overall

4.21 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(22)

4 stars

(17)

3 stars

(6)

2 stars

(3)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 48 reviews

Do you use this product?Write a review

October 2016

Jossie from Fertility Resources of Houston

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

2 of 5

Functionality

4 of 5

October 2016

ReachEdge Product- Company Standpoint

We really enjoy using ReachEdge to help us keep track of all of our clients, follow ups, prospective clients. It is pretty easy to use and understand, which is something that we really like about the program. It helps our business stay on top of leads, which is important since we are a referral based company.

Pros

The ease of use and ability to keep track of clients. It is nice to see where your traffic is coming from and your company's response time for prospective business.

Cons

The customer service can sometimes be confused on what problems you are experiencing so that can be frustrating to what they see and what you are seeing.

Response from ReachLocal of ReachLocal

Replied November 2016

Jossie, We¿re happy ReachEdge has been able to help you track clients and see what¿s working for your business. We¿ve passed your comments along to our internal teams. Thank you!

October 2016

Nicole from Catholic Cemeteries of the Diocese of San Jose

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

October 2016

Successful ROI

Reach Local's products have helped us increase our revenue exponentially. When used together, our campaigns have had a very successful return on investment. Our account manager has gone above and beyond to learn our business and help us form a successful campaign unique to our business and industry.

Pros

Easy to use, customization

Cons

Some website features are difficult to use

Response from ReachLocal of ReachLocal

Replied October 2016

Nicole, Thank you for your review! We're happy to hear you've seen increased ROI after using our products and glad your account manager has been helpful.

December 2018

Alexa from Cryology

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

Very functional but overwhelming

Pros

This is a great feature to have as a business owner, however it is VERY overwhelming. It would be great to designate responding to customers or "leads" to a specific employee, but right now I am the one doing so. It is a little confusing to work but it is a great feature and helps gain customers.

Cons

I think if they made it a little simpler on the eyes this would be a 10/10 software.

November 2016

Cassidy from Roll-A-Guard

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2016

With them from the start and still here

We've been using ReachEdge for years now! The website they made for the company is beautiful, and we've received a lot of compliments on it. It's easy for us to go in and update or we can make changes through them. Their customer support is top notch. They are always helpful and polite. Like I said, we've been using them for years and we have no plans on changing anything! :)

Pros

Easy to use. Great customer support.

Cons

Nothing.

Response from ReachLocal of ReachLocal

Replied November 2016

Cassidy, We love being part of your business and look forward to many more years of working together!

July 2017

Juan from UAG

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2017

I have been using Reach Edge since 2012. Amazing experience.

great feedback from the company and great results, getting leads every single day which is the most important thing about the software

Pros

Pretty simple and easy to use and manage a database. It gives you reports, besides the support your getting from representatives

Cons

Nothing, no complaint at all. So far so good, everything working smoothly, they have been doing some improvements.

December 2018

Nan from Cryology

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

December 2018

Great features

Pros

I like the features ReachEdge/ ReachLocal offers for business owners. They make it convenient to get in touch with leads who may be interested in visiting your business.

Cons

I wish it was a little simpler to use. I'm pretty sure you can't view a conversation with a lead if you replied to their inquiry.

October 2016

Linda from Calla Slimspa

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2016

Love Reach

Amazing ROI!!! Great service. Edge has increased our conversion of leads tremendously. Inorder to see just what the Reach products did for our business we stopped for several months. We gladly returned after that trial without hesitation.

Pros

Never a lost lead.

Cons

Nothing at this time.

Response from ReachLocal of ReachLocal

Replied November 2016

Linda, We¿re so happy you¿ve seen amazing ROI as a result of working with ReachLocal. Thanks for letting us know!

December 2016

Juan from UAG School of Medicine / ILCSA

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2016

Outstanding Customer Service

We have been working with Reach Edge for about 5 years for two different companies, one local and one international. Lead generation has been very effective and when we need anything our specialist is always there to help us and to suggest new ideas on our behalf.

Pros

very easy to use, platform designed for almost every person.

Cons

none

October 2016

Mariah from Keller Child & Family Therapy

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

3 of 5

October 2016

Review of Reach

Overall using Reach has been a good experience. When I need help..they are there however sometimes it can take a few days to get fixed.

Response from ReachLocal of ReachLocal

Replied November 2016

Mariah, Thanks for taking to the time to leave your feedback. We aim to provide quick and efficient customer service ¿ if you ever have any issues, please feel free to reach out to us at clientcare@reachlocal.com.

November 2016

Alan from Benchmark Pet Services

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2016

Great service, great support!

ReachEdge has been a great platform for driving business. Their team has always shown themselves to be knowledgeable and available, and the software has been easy enough to use that their help isn't needed too often!

Pros

Easy to use, effective at driving business

Cons

N/A

Response from ReachLocal of ReachLocal

Replied November 2016

Alan, Thanks for the great review!

October 2016

Trish from Dr. Yates Hair Science

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

3 of 5

October 2016

Reach Review

It is a great program in that it allows most of our inquiries to land in one place. It is not the easiest program to use as far as follow up is concerned.

Pros

it allows all of our inquiries to land in one place

Cons

it is not the easiest system for follow up

Response from ReachLocal of ReachLocal

Replied November 2016

Trish, Thanks for taking the time to share your feedback. We¿ve sent your comments to our internal teams so we can continue making improvements.

October 2016

Dale from MCRM Fertility

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

3 of 5

October 2016

Reach Edge review

I have been utilizing the ReachEdge platform since December 2013. All in all, have been satisfied with the product and it is a good entry level website platform for those companies just getting started. One negative is that the code is not built in word press format and there are limits to layout and structure of the website. As a result, since our company is grown we feel we have reached a point where we have outgrown the ReachEdge software and are beginning the process to look at other options. Again, it is easy to use and a good solution for newly forming or stagnated companies.

Pros

Relatively inexpensive to get a nice looking website built and up and running, easy to use.

Cons

Not built in word press, very limited number of layout and no real flexibility in layout structure. As our company has grown, feel like we have outgrown platform as the layout is becoming bulky to handle our needs.

Response from ReachLocal of ReachLocal

Replied November 2016

Dale, Thanks for taking the time to let us know about your experience. We¿ll pass your feedback along to our internal teams so we can continue making improvements.

November 2016

Katie from MRS Property Management

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2016

Helpful Tools!

ReachLocal offers helpful tools that we use on a daily basis. The lead-tracking system through the Dashboard is great. The available reports have provided us with useful trend information so we can see our traffic constantly. We would definitely recommend ReachLocal to other businesses seeking similar marketing tools.

Pros

Good lead tracking and excellent customer support

Response from ReachLocal of ReachLocal

Replied November 2016

Katie, We¿re so glad ReachEdge has helped you track your leads! Thanks for sharing!

November 2016

Launie from Mark Anthony Academy

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2016

Launie Morgan's review

My account manager Matt, has been very helpful, with all of my needs for the campaign. We had tried another company before going with Reach Local and what a difference it has been. Having someone local who can physically come in and meet with me has been a real benefit as well. I have learned a lot from Matt and thank Reach Local for their on going support with our ad campaign.

Pros

ease of use

Cons

wanting to know more

November 2016

Gerard from Logos Promote

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

3 of 5

November 2016

A fair deal

They Will work with you. They may not get it right the first time, But they will make it right. My sales have improved since taking them on board. I would recommend the to a client.

Pros

It works

Cons

Interface is confusing. Reports not that in depth

Response from ReachLocal of ReachLocal

Replied November 2016

Gerard, Thanks for your feedback! We're so happy your sales have improved since working with us, and we will pass your comments along to our team.

May 2018

Deb from chimney.com

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

Perfect for tracking Calls

Pros

This is a great way to know where your calls are coming from. I get notifications shortly after a phone call or email from our website is received that tells me if it is organic or paid.

Cons

No complaints, Reach Local and their various systems have been great to us! Always helpful when I have questions.

November 2016

Cristian from Old Pasadena Collection Apartments

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

November 2016

Reach Edge succeeds in what it does

From my experience Reach Edge is conpletely connected in all that it does. If you have a website you can change things, leads come in and you can view them with ease. I personally enjoy reach edge a lot however I do find it difficult with the terminology. When I first started, I was unsure about what an "Organic Lead" was. If there was a guide on the terminology under help, that would be fantastic.

Pros

I find this software useful to present data in meetings and analysis

Cons

The software doesn't link to other specific programs. It is its own separate program

Response from ReachLocal of ReachLocal

Replied November 2016

Cristian, We¿re so happy you¿re enjoying ReachEdge. We will definitely take your suggestions into consideration as we continue making improvements ¿ thank you!

October 2016

Anne from Value Blinds and Shutters

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2016

Review of Reach

I like the lead management, but I'm not finding the new beta test thing we're getting now to be as easy to use. Maybe I'm just not used to it yet.

Response from ReachLocal of ReachLocal

Replied November 2016

Anne, Thanks for letting us know!

October 2016

Terry from Atlantic Southern Paving

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

October 2016

Reach Edge

We use the software to track our leads and it is a good quality and easy to use. We can listen to calls which assists us in training of employees.

Response from ReachLocal of ReachLocal

Replied October 2016

Terry, Thanks for taking the time to leave a review! We're glad to hear ReachEdge has helped you track leads and train your employees.

October 2016

Mehran from LIFT TEMP

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Functionality

5 of 5

October 2016

Great And Fast Service

Very satisfied with the service . Overall the system is easy to use and when ever I am training a new staff it's easy for me to show them the system.

Response from ReachLocal of ReachLocal

Replied November 2016

Mehran, Thanks for letting us know about your experience with ReachEdge!