Really Simple Systems Software


 

Really Simple Systems CRM is a cloud-based customer relationship management (CRM) system designed for small and midsize organizations. The solution comes in both free and paid editions. The free edition offers only sales force automation (SFA) tool while paid edition offers additional tools for marketing and customer service.

Really Simple Systems is a modular solution comprising of integrated modules for sales, opportunity, activity, task and document management. With the marketing module, marketers can organize and manage campaigns, send bulk emails, capture and segment leads, track opportunities and more.

Really Simple Systems claims to have 99.9 percent uptime with advanced data security measures such as data encryption and real-time data replication between two data centers. The solution generally caters to customers across the United States and the United Kingdom. Government agencies, law firms and financial institutes are some of the industry verticals served by Real Simple Systems.

 

Really Simple Systems - Dashboard
 
  • Really Simple Systems - Dashboard
    Dashboard
  • Really Simple Systems - Marketing dashboard
    Marketing dashboard
  • Really Simple Systems - Account management
    Account management
  • Really Simple Systems - Sales management
    Sales management
  • Really Simple Systems - Opportunity tracking
    Opportunity tracking
  • Really Simple Systems - Contact management
    Contact management
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

212 Reviews of Really Simple Systems

 

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Software Advice Reviews (43)
More Reviews (169)

Showing 1-20 of 43

Aurelian from Actiboisconstruct
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Easy Follow your leads with Really Simple Systems

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The software is simple, has an intuitive interface and the support is great. Can be a great choice for those who are beginning to work with a CRM system. They also propose a free plan which supports max 2 users which you can later update from.

Cons

A mobile application would be great for mobility in my case. Also it lacks the possibility of tracking calls and more activities for contacts.

Review Source
 
 

Jordan from Sunland Home Care
Specialty: Healthcare / Medicine
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2018

September 2018

Great Lead Management Software!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

We initially started using the free version of Really Simple Systems. After making a full transition to the platform it's been an excellent lead management platform for us.

Cons

It took a little extra time for us to transition our prior contacts in to the system, however after we transitioned in everything was a breeze.

Review Source
 
 

Christine from Cardinal Clinic
Specialty: Healthcare / Medicine
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2018

January 2018

Seemed good initially but had issues once we started to put it through its paces.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We had to get IT techs involved to resolve issues and once we did they were concerned about the coding in the background and how that might affect success rate of email campaigns. All above my head I'm afraid but it wasn't 'really simple' after all!

Pros

Easy to use
Very intuitive
Good value for money given content and compared to other programmes
Was easy to get running with sending out email campaign

Cons

Had issues with emails going - kept saying they were queuing
Technical support seemed slow to respond but helpful when they did
Felt system wasn't technically reliable enough to continue using
Restrictive and IT guys thought it was too basic
Needed more technical knowledge than was led in believe (we had to get IT guys involved to resolve issues with emails going)

Review Source
 
 

Leanne from Cover My Assets Insurance
Specialty: Insurance
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

simple but difficult

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I think it's a great starter program. I've grown too much and need other features they don't provide

Pros

Easy to set up. I was up and running on the first day. Appreciate the easy set up instructions with the intro email.

Cons

Sort features are very difficult to use. Reports can't be broken down as I need them to be. Upgrades don't really help much

Review Source
 
 

Nicola from Evolve
Specialty: Consulting
Number of employees: 1 employee Employees number: 1 employee

December 2017

December 2017

Everything but process...

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It seemed to cover everything really well (except workflow/process) a simple GUI and intuitive ideal for our non techy users.

Cons

We really liked this system but there is no workflow at all - which we maybe could have lived with - but with so many other systems on the market offering something and at a lower price it didn't seem great value for money.

Review Source
 
 

Deirdre from Consultant
Specialty: Hospitality / Travel
Number of employees: 1 employee Employees number: 1 employee

July 2017

July 2017

Really Simple Systems

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Simple enough to set up and customize for my business and it was really generous that the software has a free version which allows us to test it to our needs. This is so important as the hospitality and travel business needs do not necessarily fit into neat sales force boxes. I do like the online help facility.

Cons

Learning curve is still fairly uphill especially for someone who never used CRM software before. I would also have liked to also try a mobile edition.

 
 

Adam from OSG
Specialty: Mortgage
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

keep it up.

Pros

Good functions easy to use and really good support and fast. The support is key and has always been good and really fast getting back and resolving issues.

Cons

Sometimes it has features you don't need or like and it would be nice to take them off the dashboard as such

 
 

Natasha from rollerbeats
Specialty: Hospitality / Travel
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Love the simplicity

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

easy to use - functionality is really rather simple to use. dash board clear and easy to see.
Best out there on the market!

Cons

could have more functions on the free option
would like to have an app for the system - as when I try to add tasks on my phone it doesn't really work ( this is the number one group I have with the system)

 
 

Brian from PT Winchester Ltd
Specialty: Distribution
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

PT Winchester

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Ease of use, easy to set up. Upgrade as you need more functionality. We found it superior to other more complicated systems, which had lots of functionality that we didn't require for our business.

Cons

Automatic log out too short, Some upgrade aspect are too expensive, such as number of accounts and marketing system. We found that we would like an integrated mail shot function, which is easier to use, but also without the other marketing features.

 
 

Ben from Anvil Mobile
Specialty: Telecommunications
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Many features, but not simple.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I think there should be a 'Simple' version for basic CRM users and beginners - and then a 'pro' version with all the added features. Both can be accessed with the same payed options, but two options to switch between. I feel all of the small text, multiple options, customisation may be overwhelming for first time users.

Pros

Multiple features and options for the team. Great customer support and it definitely packs the tolls needed once you finally get your head round the UI.

Cons

Way to many visual options, small text, click boxes and general clutter. Needs a much simpler UI for new users, similar to Hobspots free CRM etc.

 
 

andy from trade mouldings
Specialty: Manufacturing
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2017

June 2017

Generally happy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Simple to customise
very quick when accessing records
good backup from support team
intuitive and slick

Cons

a little clunky on mobile device screens and ipads, some boxes are cramped or missed off
no postcode search functionality(fixed by a work around)
once a task is completed it doesn't notify the task originator..

 
 

Anna from ElasticHosts Ltd
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Comprehensive CRM backed by great support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have been using Really Simple Systems for 7 years now and they have supported us the whole way through - nothing has ever been too much trouble, and any issues have always been cleared up promptly and effectively. Highly recommend.

Pros

I like that we were able to easily customize the system to our requirements and use web transactions to capture data from our website directly into the CRM. I also like the integrated marketing email functionality.

Cons

Some of my team found the old UI a bit clunky to get used to, though personally I have found it to be perfectly functional.

 
 

Alex from Joomwalker
Specialty: Software / IT
Number of employees: 1 employee Employees number: 1 employee

June 2017

June 2017

Exactly what it says on the tin!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have been using this product for over ten years when I was introduced to it when working at Iizuka and subsequently for my own business. I have also introduced it to other small businesses and one homeless charity I worked for called Emmaus. RSS were generous enough to provide it pro bono! It was a fantastic way of keeping profiles of each resident and sharing the information should the resident move on to another establishment. It solved a complex problem very easily!

Pros

The product is very easy to use. It is easy to manager clients and the interactions with me. whether it be by phone or email. With the subscription product, emails can be synced with the client details which saves having to copy and paste.

 
 

Anthony from Vox Ignis Limited
Specialty: Manufacturing
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Simple- Does what it says on the tin

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Having taken a break from RSS CRM to a Corporate Microsoft Dynamics CRM, when I set up Vox Ignis Ltd we went straight for RSS again

Pros

simple, web based CRM so it can be accessed in McDonalds on the road, good to use and good reporting so I can get a snapshot of activity at any time.

 
 

Alan from Nitronica Ltd
Specialty: Manufacturing
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

Easy to use and value for money.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It is very easy to use and has lots of customised drop down lists. I know rely totally on this software for management of prospects and account management activity. It is extremely good value for money. Reports are useful and can be customised.

Cons

When adding new contacts, it would be good to have a copy feature from existing contacts so that addresses and phone numbers etc don't have to be input again.

 
 

Jay from DxNow, Inc.
Specialty: Healthcare / Medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Real Simple Systems

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We feel as though this product stood out from others evaluated with regards to its logical, intuitive and, yes, simple, structure and user interface. This version of CRM covers all of the essential tools (and not all options do): Contacts, Leads, Accounts, Opportunities Management, Tasks Tracking, Performance Reporting. Additionally, and critically important, is that it also has Marketing Campaign modules, which will allow us to leverage the leads and accounts database for e-mail and digital marketing campaigns for promotion of products, features, events, etc.

In addition to the user interface being very logical and intuitive, it also permits a fairly wide latitude for customizing the data fields for contacts, accounts, opportunities and reporting – which will be critically important for performance metrics tracking and reporting (there is an extensive menu of default reports, plus we can design our own custom versions). We can easily set up data fields to capture attributes for segment distributors, direct sales customers and market and product segments, for example. The straightforward and simple user interface should help as we add peer and support staff who will also need to adopt the use of the system – hopefully, reducing confusion and errors. Their customer support has been fairly responsive so far, even when you are at the Free Level.

 
 

Troy from HomeMediaGeeks.Com
Specialty: Retail
Number of employees: 1 employee Employees number: 1 employee

November 2016

November 2016

Really Simple is really simple. Which is really ideal!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

As the owner, the manager, the sales rep, the customer service rep, in charge of returns, customer issues, I am the definition of jack of all trades. My business is just starting, but I realized it doesn't mean its not worthy of using quality software to help me save a few minutes here and a few minutes there. I was hesitant at first to go with any software because I kept saying to myself who needs management software when you are the only employee! But after getting some serial numbers mixed up with customers names one time... That was it! I needed help running my online business. I tried several different products. Started out using Team Viewer but then about fell out of my chair at the price. Used a Live Chat program for a while. But I cant always be at a desk waiting for that customer to hit the chat button. Then other CRM's were so bloated with stuff that just didn't make sense to my business. Then I spotted Really Simple Systems. The name is what got my foot in the door. I figured heck lets give it a try. So glad I did!

Pros

Has just enough information that its not redundant. I love the pay as you go approach. Instead of bogging us down with several hundred dollars worth of software we may never use, or even worse free versions that don't cover enough services to make you want to start using their products at all! I wanted a product that tells me what happened, when and how I did something, to whom and when, what the outcome was, and will then continue to bug me if I haven't done it yet.

Cons

Would like to see more third party integrations. Now days it seems like almost every app, software, smart phone, computer, tablet, printer, etc connect to each other somehow.

Advice to Others

As I tell employees, friends, family, with anything you really got to give it time to decide if you like it, love it, or truly hate it. Give it two weeks. What do you got to loose?

 
 

kathryn from GRM Consulting
Specialty: Engineering
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Simple as it says

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I introduced this as a start with plans to progress to a more detailed system at a later date. As a small company RSS has everything we need, we may never need to move over to another system.

Pros

easy to use

Cons

no share function on the newsletters

 
 

scott from roma finance
Specialty: Other

April 2016

April 2016

Great CRM management system

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

This is an off the shelf package which is reasonably priced and customisable. Not only that but the staff are always on hand to help with any issues.

Likes Least

could be laid out a little better on a mobile or slightly reconfigured to suit

Recommendations

try it, you wont be disappointed. if you're a new business, you will find this invaluable

 
 

Phil from Excel Attic Solutions
Specialty: Construction

December 2015

December 2015

Nice - Simple - Quick to get going

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

I like the fact that it's free up to a limited number rather than time. As a new start business the system has helped me keep track of my prospects and successfully turning them into customers by the time I reach 100 customers I will be able to justify the subscription.

Likes Least

I haven't found any negatives as yet but I am only a small business and not really using to the max.

Recommendations

Try it. It will only take five minutes to set up and you could be richer for it!

 
 
 
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Showing 1-20 of 169

Andrea from Aspect Scientific
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Great software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We use primarily for the service & support to log customer instrument faults - RSS helps massively as anything related to the case or customer is in one place. Being able to attach correspondence is great.

Pros

Its very easy to use and being able to tweak fields and add extra boxes is very beneficial in a small business as our needs are constantly changing. Support is great - always reply or sort within 1-2 days.

Cons

It's a shame that the tasks aren't linked with outlook possibly to give you an active reminder instead of you looking at the task list. Also, items that have gone red in the opportunities list - if these could be visible on the front screen with the urgent tasks reminder, this would be good.
As we use the service & support mainly - its good but it could be really improved if it had a planning tool for jobs i.e. Engineer site visits linked with the cases and so you could capture response times, first time fix & feedback. We use another software called Workmobile that contains our onsite engineer service reports - if it could link with this and send reports directly into the cases, this would save us time with manual attachments. As we use the opportunities fields for assets, it would be good to separate these out so the opportunities can be used for our prospects. Have you ever thought about adding a quality management section?

Review Source: Capterra
 


December 2018

December 2018

Love this software!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

As a relatively new Company (2016) it was really helpful that RSS CRM was free until we reached 100 accounts. We passed that just recently and upgraded to a payment option.
In terms of applying for business loans it was great to be able to easily download a list of enquiries and demonstrate how many projects we had won and what was in the pipeline.

Pros

Easy to use. The reports are great and easy to customise.

Webinars are really helpful

Cons

Nothing really. If I was being picky I'd like the facility to change the account name of an opportunity as sometimes our projects can be sold on to other clients and it would save uploading them all over again.

I would also like the software to be compatible to other software that create dashboards

Review Source: Capterra
 

Darren from Zedonk F2it Ltd
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Information flows

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Really Simple System that opens up your world

Pros

The ability to create links and insights and opportunities between potential and existing customers

Cons

In Tasks the day/time element would be great with some extra functionality

Review Source: Capterra
 

Ian from Objectives Reached
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

CRM for SMEs that can grow with you.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The first business I installed it in was moving from multiple Excel Worksheets and now everyone uses the same data linked to the Accounting system make life easier.

Pros

Compared with many CRMs it is easier to set up. I also think changes as you grow are easier. I am installing it for another company, after using it for 2 years.

Cons

The Marketing Suite is not Simple, it works and I know they are re-writing it.

Review Source: Capterra
 


December 2018

December 2018

Best customer support service offered to CRM users

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Our company has benefited greatly by having a CRM system in place. Since RSS is the first software used in our department, we are very grateful for the good customer support that we received in all cases when we faced some challenges.

Pros

It is relatively easy to grasp the way RSS works and most of the functionalities are intuitive. What I like the most about RSS is their supreme customer support service.

Cons

The marketing and reporting sections are not as intuitive when it comes to making the most of their functionalities.

Review Source: Capterra
 

Michael from Zedonk by F2iT
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Really Simple Systems

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great.

Pros

Clean and Intuitive interface.
You can easily custom-build reports.
Powerful newsletter function.
Highly reactive support team.

Cons

The general search bar is slow (but that could be to do with the volume of our accounts), also search has to be character and space specific, unlike a Google search.
Some of the reports cannot pull all of the sections of data on one report, however the support can normally build a bespoke report for you if you ask them.

Review Source: Capterra
 

Kathren from Verdant
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Great Value For Money

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use and it allows for quick access to accounts

Cons

Need to be able to go back to previous page instead of it automatically reverting back to page 1 each time

Review Source: Capterra
 


November 2018

November 2018

Really Simple CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of use and accessablity of the software is great.

Cons

The documentation of the tasks could look a little professional

Review Source: Capterra
 

Bradley from Pivotal Tools
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Really Simple Systems - Really Great for a Startup

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Really Simple Systems was just what we needed as a SaaS startup who was lean, but with lots of prospects and really needed a CRM that was affordable, easy to setup with the potential to scale. We definitely got that with Really Simple Systems. They've been great to work with. Strongly recommend them.

Pros

Very easy to setup, especially the CRM portion. One of my partners had never used a CRM previously and was able to start using it and be productive (really productive) almost immediately.

It was very affordable for us to get started which combined with the positive reviews that we saw it made it very attractive to us.

Their support is great! Really responsive. You never feel like you're talking to a black hole. Really important for us.

Cons

They have some work to do on the marketing module. There is an update coming, and it will help a lot. This module is just clunky at the moment, especially the email editor.

Review Source: Capterra
 

Gemma from Key Yachting Ltd
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Flexible system which is always evolving, with outstanding support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We've had the system for five years now and it's unlikely I would consider changing it. Synchronising our outgoing emails is invaluable, plus it's really easy to print off a quick report on the number of leads taken at a show, or our sales pipeline. It's very user friendly and intuitive too.

Pros

The fact that the account screens are tailored to our business, the features are updated and improved regularly, and if we have an issue the team are on it straight away.

Cons

It's a little pricey, but we do have the marketing suite so that we can send emails from it which is great.

Review Source: Capterra
 

Neil from NT Consultancy
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Excellent UK based and GDPR Compliant CRM System

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

1. Created a single CRM database for all my sales and marketing records built up over the last 20 years.

2. Brilliant email/campaign marketing module with excellent dashboard view of all email campaigns.

3. Simple web based CRM system based on a low cost SaaS pricing model backed up by an excellent support team.

Pros

Replaced all my old Excel worksheets built up over the last 20 years with a single web based CRM application available to access on my Laptop, iPad and iPhone and giving complete flexibility of access to data.

Easy and intuitive to use with an excellent dashboard view, task management, sales pipeline and built in reports and excellent dashboard widgets.

Good simple annual pricing model based on users and modules required and simple and easy to use CRM system.

Cons

Data import was not a simple as it looked to be and needed support team to import my CSV files, this was done quickly and efficiently by the support team.

Review Source: Capterra
 

Chris from RandDTax
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Cost effective CRM for small business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have grown our business with this CRM, and when we were starting out it gave us a lot of "bang for our bucks", the experience has been excellent.

Pros

Having an awareness of the cost of some of the well known CRM platforms e.g. salesforce, dynamics, the thing that strikes you is that the cost of these is prohibitive for an SME with @30 light CRM users. RSS is different. The bottom line is that they offer excellent value for small businesses. I would view this as their USP.

They have a responsive team and have constantly improved the CRM over the years.

Key features I like are the permissions system which lets us give bespoke access to the teams in our business with everyone given the access to the client records that they require.

The integration with Kashflow (accounting) is incredibly useful and reduces unnecesary duplication in our business processes.

The marketing module has been a significant driver for new business, and again is very cost effective.

The activity section enables us to keep good records of client contacts, as does the ability to bcc email comunications into the client record.

The layout of fields is very easy to modify to your business requirements, adding extra fields with dropdowns as required.

Document storage is straightforward with drag & drop functionality.

Cons

Nothing to complain about, happy. Maybe preferred the earlier version which let you know the last time a record was updated and by who.

Review Source: Capterra

  Response: Really Simple Systems, Really Simple Systems

Date: October 2018

October 2018

 

Thanks for the review Chris!

FYI the new version CRM does still let you know the last time a record was updated and by who. At the top of your screen, next to the account name, there's a little clock symbol. Hover over this and the information will appear.

Regards

 


October 2018

October 2018

Great System!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

After using a few CRM systems, I have found that RSS is the most reliable. It keeps track of the maths involved in deals, as well as letting you keep track of every stage of the pipeline (NDAs, MSSAs, etc.).

Pros

Allows you to track individual companies as you're going along, and the sidetab to give you info to FAQs is great! Means I can solve problems myself before taking the next step to asking customer support!

Cons

Sometimes my accounts won't load, but after a few refreshes it seems to kickstarti tself.

Review Source: Capterra

  Response: Really Simple Systems, Really Simple Systems

Date: October 2018

October 2018

 

Thanks for your review of Really Simple Systems. Do email us on ask@reallysimplesystems.com so we can link this with your account.

 

Steven from Support Solutions
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Really positive experience with RSS, support is on hand when required and the system is really user friendly

Pros

Ease of use
Ability to change data fields

Cons

No major cons or concerns regarding the system

Review Source: Capterra
 

Caroline from Xledger UK
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

Easy to use system, let down by its marketing limitations

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Really easy to use
Great customer service with prompt response
Really helpful how to guides and webinars
Easy to adapt to fit business requirements

Cons

Email integration not the slickest
Web integration not the easiest to set up
Not the best for managing marketing activity, way behind with even the basics of automation

Review Source: Capterra
 

Nafimul from Blackman & White
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

The personalisation of the system is extremely useful

Cons

building reports can be difficult and not all the data I want is always included

Review Source: Capterra
 

Jenny from The FIS
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Simple and effective

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Useful tool to editing and reviewing the sales funnel, plus monitoring all current opportunities

Pros

The software is user friendly and very easy to navigate

Cons

The opportunity and forecast summary could be more visual. e.g. pie chart

Review Source: Capterra
 


September 2018

September 2018

A really nice piece of software with a great team

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great. Helps me understand what is going on in the team.

Pros

Huge amount of functionality for a very reasonable price. Support are phenomenal.

Cons

Some inconsistency in some places make need a little bit of thinking. Generally good usability though.

Review Source: Capterra
 


July 2018

July 2018

The freemium model is slamming considering!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The freemium version offers a lot of what anyone in a simple on person shop could need. Unfortunately, to get to mor, you must go premium.

Cons

The user interface is not my favorite amongst the prime CRM systems. While it is adequate, I prefer a few easier to use systems.

Review Source: Capterra
 

Bruce from RISC IT Solutions Ltd
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

Easy to use CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

If nothing else the audibility of customer interactions, this allows us to see any \ all communications with the customer.

Pros

Only pay for the functionality you need. Some other CRM's include marketing, systems management, financials, etc. but if you don't need them don't buy them.
Its a very easy system for users to pick up, comprised of a core architecture:
Customers \ Companies = Accounts
Contacts = the customers name, email, telephone
Tasks = To Do list
Activities = records the history of what you've done with that customer
Opportunties = Won or lost sales records

Then there's the reporting, where anything you put into Really Simple Systems can be interrogated, not just the content of certain restricted fields.

Cons

We're looking to do some integration and other CRM platforms easily allow this through API services, such as IFTTT or Zapier, Really Simple Systems only provide an API. You can of course code this into whatever you want, but will require time.

Review Source: Capterra
 
 
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