About Responcierge

Responcierge is a cloud-based video and text chat tool suitable for businesses of all sizes. Customer service representatives can interact with clients using recorded video messages chat features.

Responcierge allows users to start a real-time text conversation with clients or record a video response to send. Users can record videos multiple times, review recorded responses and send the response they feel is best. The chat window can also display a telephone number for clients to call if they need additional support. Clients can also schedule a meeting within the chat window.

All video responses and chats are recorded and can be reviewed later. Administrators also have access to an analytics dashboard that displays graphs and reports about customer en...


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Supported Operating System(s):

Mac OS, Windows 8, Windows 10

12 Reviews of Responcierge

Average User Ratings

Overall

4.54 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(8)

8

4 stars

(4)

4

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 12 results

August 2019

Cherlyn from Steps to Happyness

Company Size: 1 employee

Industry: Professional Training & Coaching

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2019

So many little engagement widgets in one thing!

Great! I know that site visitors coming to my site want to get their information immediately, as well as possibly get in touch, so this meets all of their needs.

Pros

I couldn't have imagined this myself. What a great, innovative piece of software! I was looking for something to replace my tawk.to chat tool, and found this. It so smoothly gives my site visitors exactly what they need immediately, it's almost divine! I am greatly excited about the uses of this tool once my site gets more traffic.

Cons

Really, there's nothing to dislike about it. I am impressed and pleased with the tool.

Response from BirdSeed

Replied August 2019

Thank you so much for the review, Cherlyn! We really appreciate that you have used our product extensively and really understand the value of having different things for different visitors.. and provide them immediately! We will continue to improve our product and hopefully have some things coming soon that help you convert even more visitors to engaged contacts!

August 2019

Craige Hardel from Hardel Enterprises

Company Size: 2-10 employees

Industry: Marketing and Advertising

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2019

Perfect agent for small businesses

It's a good tool and filled a lot of holes in our marketing. Especially the livechat and call request I do recommend if you want something you can use right away and know what you want

Pros

Birdseed saved me a lot of time and energy when interfacing with my clients and potential ones too. It's features are actually unique compared to what's on the market The tools are well thought out and covers a lot of use cases you would combine in several other applications

Cons

Integrations are still missing and can be optimized a bit. They have zapier but it's a bit slow. Not enough native integrations. It would nice if they have a few like slack and autoresponders

Response from BirdSeed

Replied August 2019

Hello Craige!! Thank you so much for your review. We appreciate that you find our offering unique as that is exactly why we built something we felt was different and needed.. we also wanted something that would work for all businesses looking to better engage website visitors and allow them to "take their next right step" in the process of becoming an excited customer! We are still working on ways to improve the integration process as we know that easily connecting to other products is very important for businesses to complete the loop of responding to their leads. Thank again!

September 2019

Nicole from Jaci LLC

Company Size: 2-10 employees

Industry: Sporting Goods

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

September 2019

Good Start To Cover What We Need

The overall experience is good and no negative comment at the point of writing

Pros

1) Constantly improving app 2) Simple and easy to use 3) It is a Swiss Army tool for our business 4) It is on par with Intercom

Cons

1) To have more integration for the calendar feature not just Google Calendar 2) More integrations with email marketing systems such as Mailer Lite, MailChimp, etc

Response from BirdSeed

Replied September 2019

Thank you Nicole!! We really appreciate the review of BirdSeed. We know we aren't perfect.. but improving and trying to add value every day :) Thanks for the review and for taking time out of your day to write your review.! We will make it easier to integrate with email marketing systems in the near future!

October 2019

Fonda from FondaClayton.com

Company Size: 1 employee

Industry: Professional Training & Coaching

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

October 2019

Wow...there are several tools in one

I am not a long time user but am super excited to see where I will be able to take my business with this tool.

Pros

I love that this tool can grow with my business either by volume or variety of the need of the customer. It is nonintrusive especially in the mobile experience which is so important.

Cons

My score of the likelihood of recommending is lower only because I am having trouble embedding the snippet. I really think it is my site, but I have to doublecheck it.

Response from BirdSeed

Replied October 2019

Hello Fonda! Thank you so much for your review. We appreciate that you see the value and look forward to where our product is headed in the future as well!. We would love to help you get the code on your website quickly.... could you please submit a ticket at Support@Birdseed.io? We should be able to explain or show how to do it really quickly!

July 2019

Anonymous

Verified Reviewer

Company Size: 1 employee

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Functionality

4.0

July 2019

Nice all in one platform!

Pros

I loved that I would allow me to add a chat function to my site that I could customize to send clients to different places. Being able to schedule meetings directly in the chat was really nice. There are lots of helpful tools to help you connect with and direct customers.

Cons

It seemed a bit glitchy when I first started to use it. The chats wouldn't load or I wouldn't get notifications for the chats, which defeats the purpose. I would love if this integrated with something like Slack and even messenger to have a unified chat inbox.

Response from BirdSeed

Replied July 2019

Thank you so much for your review! We are in the process of making substantial updates to our live chat tool and would love it if you check it out in about 10 days. Regarding notifications for the chats and getting notified in Slack, I would be happy to help you get those setup in minutes! You also are able to add in FB Messenger and I can show you how to do that as well. If you could open a ticket by emailing Support@birdseed.io, we will get those sorted out for you very quickly!