Salesforce.com CRM Software


 

The Salesforce cloud is an on-demand customer relationship management (CRM) suite offering applications for small, midsize and enterprise organizations, with a focus on sales and support.

The Salesforce app has capabilities that include sales management, marketing automation, partner relationship management and customer service. These applications help organizations manage customer accounts, track sales leads, conduct and monitor marketing campaigns and provide service post sale.

Salesforce for Outlook allows users to synchronize contacts, calendars, emails and tasks in both applications. Salesforce for small business allows users to manage contacts, track sales deals, manage tasks and events, harvest leads and track performance. The Salesforce enterprise edition layers in call scripts, team-selling functionality, business workflow, setup approval and automation, custom applications, API integrations and more.

CRM Salesforce solutions are available only for software-as-a-service (SaaS) deployment. Force.com provides a technology stack that covers database and security as well as workflow and user interface.

 

Salesforce.com - Sales executive dashboard
 
  • Salesforce.com - Sales executive dashboard
    Sales executive dashboard
  • Salesforce.com - Track opportunities
    Track opportunities
  • Salesforce.com - Mobile view
    Mobile view
  • Salesforce.com - Mobile search
    Mobile search
  • Salesforce.com - Mobile customer information
    Mobile customer information
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

9,347 Reviews of Salesforce.com

 

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Software Advice Reviews (2,184)
More Reviews (7,163)

Showing 1-20 of 2,184

April from Healthcare
Specialty: Healthcare / Medicine
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

December 2018

December 2018

Lots to do with it that doesn't get utilized

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It's probably the most commonly used nowadays but it could be tweaked to be so much more efficient

Pros

Customer contact/account ease of tracking, able to integrate easily with document software, echosign. Lots of reporting if you can figure it out

Cons

Duplicate accounts/contacts, repetitive info need. Features that never get utilized, running reports to clunky

Review Source
 
 

Anthony from Emergency Training Partners
Specialty: Education
Number of employees: 1 employee Employees number: 1 employee

December 2018

December 2018

Could have been better

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great for a large business with multiple users. Not so great for the small business. Hoping once everything is fully established and I am just documenting activities and tracking my business that things will run smoothly.

Pros

Robust and established. Large number of features once setup properly. Features do not equal easy functionality. If a small company is using this may not be the best platform. Established business in the US and won't be going out of business anytime soon.

Cons

Service. Service. Service. Small fish in large ocean. They have different tiers of service. First they signed me up and took my money immediately, setup username but NEVER set up password. So you follow forgot your password except it has a security question that you cannot answer! After spending nearly 45 minutes through self-help and about 15 different call ins and options, I eventually got a human being who was able to help. There was also an issue with uploading of contacts. Currently at 5 hours and counting from submitting a ticket to reach a human being.

Review Source
 
 

Desirae from ClientsFirst Consulting
Specialty: Consulting
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

Salesforce CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall, Salesforce is an outstanding option for CRM. It offers flexibility in customizations, from the basic custom page layouts to the more complex visualforce options. Automation is easy to build and implement with the out of the box features and, again, for the more complex issues, there is always the option of custom apex coding. Salesforce Premier Support has proven time and time again to be outstanding. And, while I'm not big on the new Lightning interface personally and from a strict administration stand point, I do applaud them for recognizing the classic version was reaching its limits and taking on the challenge of rebuilding and freshening up the look and feel. Sales teams seem to love the new look and feel and that's a good start.

Pros

Flexible, customizable, easy to use, easy to learn and tons of help available and searchable online. Great options for all kinds of automation and ways to guide users in adhering to data entry standards. The AppExhange is a huge pro because you can find nearly anything to meet a need that you have that it doesn't already support out of the box.

Cons

I think cost is the biggest issue for Salesforce. It can and sometimes does prevent small businesses from signing on with them.

Review Source
 
 

Dominic from Bectran, Inc.
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

SFDC

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Great for tracking leads from cold call to deal closure. Easy to see all of my sales teams pipeline.

Cons

Can be overwhelming because of many settings and user configuration options but not too much, after training.

Review Source
 
 

Jake from CIE Tours International
Specialty: Hospitality / Travel
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

The Lightning Experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Great for tracking leads, integrating with Outlook, and getting projections for profits/growth. Built-in training.

Cons

Hate, hate, hate lightning experience. I usually find myself going back to the classic UI. Not very user friendly.

Review Source
 
 

Trisha from KEMP Technologies
Specialty: Software / IT
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2018

December 2018

There's a reason why it's #1

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Functionality, features and support. If Salesforce doesn't have a feature/functionality, you can bet there is an App on the AppExchange for it. I have been in the industry for 7 years and it is amazing to see how much it has changed and evolved since my first day.

Cons

The reporting capabilities leave something to be desired and you have to pay an arm and a leg for Wave. Some of the standard features (Quick create for example) suck and haven't changed since they were created regardless of the amount of votes and ideas. Everything not standard is ridiculously expensive to add on.

Review Source
 
 

Greg from Medical Devices
Specialty: Healthcare / Medicine
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

December 2018

December 2018

Loving life as a certified admin

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If you are looking to improve your business or you want to start a rewarding career path, I would recommend Salesforce for either.

Pros

The product has so many possibilities. Out of the box you can set up a sales environment, manage your pipeline and quickly see and visualise your data using the in built reporting features. Then as your needs and requirements grow you find that the possibilities are seemingly endless, you can customise and configure a lot without having to know a great deal of coding or programming. Just with point and click. And the Trailhead training is free and gives amazing advice to boot.

Cons

Occasionally the platform can be a little slow in response with the newer lightning interface. But that is overcome with the good looks and functionality that it brings.

Review Source
 
 

Michael from Aetna
Specialty: Insurance
Number of employees: 10,000+ employees Employees number: 10,000+ employees

December 2018

December 2018

Great product but could use some flexibility in user additions or enhancements

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Easy to use and connects easily to other users within the company. Also great to create dashboards or reports.

Cons

The data is a little inflexible to move around and not the easiest to use at times for every business need.

Review Source
 
 

Elexa from Marketing and Advertising
Specialty: Accounting
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Salesforce CRM is great if you know how to use it

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Salesforce has great capabilities and impressive reporting and importing/exporting functions if you know how to use it.

Cons

Highly recommend having someone that is well versed in Salesforce implementation to assist with set up and configuration for best performance.

Review Source
 
 

Raewyn from Team FF
Specialty: Hospitality / Travel
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Not the right software

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

In theory the software sounded like a great way to track our prospecting activities, conversion and existing client management.

Cons

The reality was disappointing as our ‘product’ was membership and Salesforce was more suited to a traditional product. I suspect it’s less the software and more the person in the company who recommended the change to Salesforce was not long enough in the organisation to understand its oddities and hence got us a product not suited to what the organisation needs.

Review Source
 
 

Gabe from NWL
Specialty: Retail
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

Powerful but not intuitive.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Definitely a powerful client management tool! Tons of customization options and ability to give people on your team various levels of access. Great for recording client history, progress and follow up.

Cons

Not a user friendly interface. Requires a lot of customization and training to use effectively. Becoming and admin takes lots of time and paying a certified admin or developer to assist with setup is costly.

Review Source
 
 

Zulkamal from Co.think research and consultancy
Specialty: Non-Profit
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

A Cloud Based Customer Relationship Management

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

An easy to use cloud based software which supports all major browsers and no complicated installation is required. Furthermore it also support real time sales activities for potential prospect engagement

Cons

Pricing is big issue for me. As I am running a small business, pricing is a way too expensive for me.

Review Source
 
 

Meg from Freedom Foundation
Specialty: Non-Profit
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Amazingly capable CRM product that can be customized across all industries.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Initial set-up with a qualified consultant, user fees, data storage, and apps can add up to a high annual cost.

Pros

The versatility and customization options are amazing and you can trust that your data is secure. While currently in the non-profit sector and using Salesforce to manage donor files and donation information, I also used Salesforce while in private sector advertising sales and as a government employee. There is no competition due to Salesforce's ability to interface apps, allowing you to create a CRM to best suit your particular industry or needs.

Cons

Hire a qualified professional consultant to build Salesforce from the ground up. We have had to backtrack to fix bugs and re-do the system due to poor initial set-up. If you are not tech savvy, it can be hard to map out which applications to use or develop, as they possibilities are endless.

Review Source
 
 

Katie from Sonova
Specialty: Manufacturing
Number of employees: 10,000+ employees Employees number: 10,000+ employees

November 2018

November 2018

Excellent tracking tool for Sales communities

Ease-of-use

Functionality

Product Quality

Customer Support

Great for tracking Sales clients

Pros

Allows sales teams to track notes on clients. It allows to see who called on particular sites and on what day. Allows inside sales tracking as well as the ability to share information between teams.

Cons

It is only effective when it is consistently used by all team members. It must be a company wide imitative.

Review Source
 
 

Michelle from Hunter Vision
Specialty: Healthcare / Medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Helpful with tracking leads

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

I really liked how it helped keep notes together from different interactions with new leads. I was able to get a better idea of where we left off in our previous conversations.

Cons

Salesforce was great with keeping track of interactions but was not a good fit with our company because we use many apps that Salesforce did not integrate with.

Review Source
 
 

joanne from Cogent Communications
Specialty: Telecommunications
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

November 2018

November 2018

love love love

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

great platform

Pros

it is always available it provides a bridge between your sales activity and all of the resulting orders that come from it.

Cons

The new format runs slow and it is taking some doing to figure out where to access the information I need as I go through my calls.

Review Source
 
 

Lee from Plum Laboratories, LLC
Specialty: Manufacturing
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Enter Salesforce and Pardot at your own peril!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

While Salesforce is portrayed to be a very powerful CRM tool, and I am confident it probably is, it significantly lacks support which is badly needed given the sophistication of the software. Enter at your own peril.

Pros

While the product appears to offer lots of flexibility, it is tremendously complicated. Unless you're prepared to hire a full time administrator, we highly recommend that you use some other CRM software. If Salesforce would spend 10% of its marketing and sales budget into support, it would make a significant difference. We would NOT recommend purchasing Salesforce to anyone. While we have now had it for almost a year, it has been a complete waste of money.

Cons

Although we purchased Salesforce Premium and Pardot Premium support, it was an entire waste of our money. When we call for support we are told to check the community board. So why we can't get direct support, I have no idea. This is the worst support company we have ever dealth with.

Review Source
 
 

Syeda from Sanquin
Specialty: Pharmaceuticals
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

November 2018

November 2018

Good CRM system, tailoring is very expensive

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It's mostly used for sales and less for setting up collaboration and partnerships

Pros

Very robust system, excellent for sales, app is very helpful, multiple functionalities available, user license cheap

Cons

Not suited for biotech partenering or business development for the life sciences industry, too expensive to customize

Review Source
 
 

Fritzie Ann from Txanto
Specialty: Other services
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2018

November 2018

this app is Good in customer relationship!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

What i like the most here have a features to keep care on your customer, good in marketing and it help me so much.

Cons

Sometimes buffering maybe because of m internet connection but this is totally good app for me, it help me a lot.

Review Source
 
 

Rebecca from Howle Law Firm
Specialty: Legal
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

So hard to get used to

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

The team really cares about the product and does their best to break it down and make it easy to understand.

Cons

HUGE learning curve without much easily access support- I tried this for a very short time and found too difficult to use despite having more than 5 years experience with sales programs.

Review Source
 
 
 
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Showing 1-20 of 7,163

Danny from Fusion Telecommunication
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

All the integrations!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall, it is one of the best crm's in the market. Many come close but ultimately fall short when it comes to integrations.

Pros

Anything you could imagine you need out of A CRM, you get with Salesforce. Click to dial, map integrations, website view history. All of these things to make your sales calls the most informed and professional they can be.

Cons

Phone app kind of clunky and useless. It is not nearly as useful as the website itself.

Review Source: Capterra
 

Jill from NuTreatments LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Salesforce for Business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great for large organizations.

Pros

I like that its customizable and customer service was great! Lots of great functions.

Cons

It was difficult to learn at first. It took a lot of time to figure it out, but the team was great at walking me thru the process.

Review Source: Capterra
 

Mark from Forney Industries
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

December 2018

December 2018

Sales

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Nice and easy to use overall and alot of info on our accounts in one device.

Pros

Nice to use out in the field and easy to use overall. Great app to use in the accounts. Great to have everything we need for our accounts and the history.

Cons

Sometimes confusing when they do an update and they don't tell us.

Review Source: Capterra
 


December 2018

December 2018

Makes it easy to manage tickets or work items

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

ability to define categories and different fields for work items
allows user to triage work efficiently and users are able to access them and update as they work on stuff
different statuses allows to move forward as it progresses

Cons

reporting ability or different views can be made available to users
sometimes it takes find what I am looking for as work item could be old

Review Source: Capterra
 


December 2018

December 2018

Customer Relations Wonder!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We just tried this recently and are still in the initial phases but are very impressed so far.

Pros

I love being able to work with customers and get their thoughts and options to help ensure that our relationship stays in path and that everyone is happy in the end. Sometimes it is hard to keep new customers happy while also growing your business and I feel like using Salesforce has really helped us stay on track.

Cons

There isn't really anything I "dislike" - like other softwares there are connection or speed issues but 9 times out of 10 it's either resolved quickly or not even the software company's issues.

Review Source: Capterra
 


December 2018

December 2018

salesforce review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

transportation and logistics

Pros

lead generation process. up to minute pricing

Cons

log in process could be more securr with password encryption

Review Source: Capterra
 

sam from iHeartMedia
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Sales Win!

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

It's super easy to navigate & get ready for a sales call with a quick glance. All my notes, contacts and info from my last visit is in one easy to access place

Cons

The initial transition from my old sales program was a difficult change. There were a lot of hours I spent updating entries

Review Source: Capterra
 

Jon from Child Developmental Services
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2018

December 2018

Good product. Easy to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This product is helping us keep track of information.

Pros

This product is easy to set up and use. I feel this product saves a lot of time by giving you the tools you need to be more efficient.

Cons

There is really nothing that I disliked about this product.

Review Source: Capterra
 

Jacqueline from Open English
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

Great CRM and Sales tool!

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Our company works based on this tool, couldn't live without its CRM and Sales abilities.

Cons

Nothing bad from this tool. All great features.

Review Source: Capterra
 

loic from Reanault Nissan
Number of employees: 10,000+ employees Employees number: 10,000+ employees

December 2018

December 2018

Professional

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The software is really professional and very easy to use .

Cons

The design could be more friendly for the users .

Review Source: Capterra
 

Jason from Vets First Choice
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

Somtimes Buggy, But Worth The Effort...

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

How much flexibility it gives you to visualize data in a myriad of different ways.

Cons

It can be buggy from time to time. I helped pilot Lightning for my company, and have seen the good and the bad.

Review Source: Capterra
 

Nick from Computer Software
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

Salesforce review 2018

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ease of use and flexibility to create and edit sale channels as you need

Cons

The software can be cost prohibitive, but at least you have the option of paying per service

Review Source: Capterra
 

Rebekah from Comeet
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Best CRM out there

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

I used this CRM at a non profit for several years and the ease of use and comparability was amazing. It was great for keeping track of EV EVERYTHING for everyone

Cons

I did find it difficult to set up at the beginning and I wish I would of done a one on one training

Review Source: Capterra
 

Cecilia from Rosie Cleans
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Excellent for CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall, it has helped in my sales business as a sales executive. It was my go to for customer reports and sales pipeline.

Pros

Salesforce is a sales exec must have! All the report one needs to conduct their business is all in one platform. It's excellent for corporate and team environments.

Cons

The report creation was not the easiest and customize to one's need takes a bit of time.

Review Source: Capterra
 

Christos from Cambridge Computer
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

Sales force review

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Compared with other crms out there it is the most easy to use and most intuitive. From a management perspective and from a user perspective.

Cons

Sometimes you receive permission errors where there shouldn't be and if you accidentally press the back button you will loose almost all of your data entry in the existing form.

Review Source: Capterra
 


December 2018

December 2018

Indifferent

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It’s not easy to navigate but has many options. I don’t not like;however, i am looking for an easier software to use that fits my need better.

Pros

The software offers a lot of options. But that also makes it a tad difficult to navigate. However I’d rather have options than not.

Cons

The software isn’t easy to navigate, you might be looking for one thing and you believe it would be under one tab but it’s actually under and intirely different tab.

Review Source: Capterra
 


December 2018

December 2018

A highly complex, extremely agile CRM system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Salesforce has a feature set that would blow your mind, and a customizability that you won't be able to imagine.
In the past 2 years that I've worked with the system, I have not seen something that it's not able to do in one way or another, it's just a matter of complexity and time. You can get really creative with how the system can run and the reporting capabilities are great for managers.

Cons

It's very complex to set up and get it running just the way you need it. Even though it's presented as a tool for small and medium businesses, I would guess it's more expensive than most SMB's can afford, especially considering that you need to hire a company to set it up for you, which can cost tens of thousands of dollars, and then provide training for your team, an administrator and if you require further development, you need a Salesforce specialized developer. It gets extremely expensive

Review Source: Capterra
 


December 2018

December 2018

An extremely flexible CRM platform

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

SalesForce is able to do a lot for many different teams. You can connect marketing, sales, finance, and support processes and likely more on the single platform.

Cons

There is not enough support when you are a smaller company in terms of setting up for success. It can be very overwhelming to decipher all the options and even with their community, the level of customization can make it a bit challenging to know the best way to achieve your goals.

Review Source: Capterra
 


December 2018

December 2018

Sales force always

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is the only software I have used for sales management but it does get the job done and can be used by multiple people and ownerships

Cons

It can be clunky and slow sometimes. It is not always user friendly.

Review Source: Capterra
 

Eleanor (Nora) from Widen Enterprises
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

Could be better

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

The best part about Salesforce is it gets the job done. It seems like it can handle a lot of data and do what it needs to do.

Cons

It's very difficult to use if you don't watch the training videos. Usually, I'm the type of person that just likes to jump into a software and learn as I go. This is nearly impossible with Salesforce. I've been using it for about 6 months and it's still difficult for me to use.

Review Source: Capterra
 
 
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