Samespace is a cloud-based live chat solution that helps businesses to communicate and manage interactions with visitors in real time. It allows users to nurture leads and manage customer interactions, as well as add notes and tags to customer information.
Samespace enables users to track campaign information which includes the number of inbound calls, outbound calls, chats and average wait time. It also provides a summarized view of lead responses, including interested leads and callbacks.
Samespace enables managers to track agent performance based on number of calls taken, average call handling time and the number of converted leads. The call routing feature allows users to assign calls to agents based on skill sets, campaign type and availability. Samespace also offers a web call service that allows visitors to place a call to service agents from a company's website.
Pricing is per user per month. Support is offered via phone, chat and email.