About SAP Cloud for Service

SAP Cloud for Service is an online software solution for customer service and support (CSS) by SAP, a longtime leader in the enterprise resource planning (ERP) and customer relationship management (CRM) space.

This system offers multichannel service ticket management across email, chat, phone, SMS, social media platforms and Web self-service channels. Automation features allow CSS departments toŸ route, assign and escalate messages within a single product framework.

SAP Cloud for Service also offers in-context social collaboration, enabling service representatives to quickly ask questions and communicate feedback regarding particularly difficult cases. In addition, its analytics capabilities help businesses understand key patterns across large volumes...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8

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