About ServiceTonic - CRM

ServiceTonic is a CRM and help desk solution for companies of all sizes in industries including accounting, advertising, distribution, healthcare, manufacturing, pharmaceuticals and many more. The software if offered in an on-premise or cloud-based deployment, and is both Mac and PC compatible.

Core features of ServiceTonic include sales automation, customer service and support, help desk, call center, web self-service, knowledge management, live chat and field service. Additional features of the system include ticket management, business workflows, SLA management, email integration, reporting, and automated network inventory, among others. ServiceTonic also offers users the ability to integrate with LDAP user directories, corporate databases, and other third...

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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

1 Reviews of ServiceTonic - CRM

Overall rating

4.00 / 5 stars

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November 2014

Domenec from Servifruit

Time Used: Free Trial

Review Source: Capterra



Customer support


November 2014

ServiceTonic Software for IT Management

The software totally adapted our needs, with an easy way to manage it without need to program. BTW: there some available features marked as unavailable: asset management, automation, customer self-service, Service Desk (ITIL / ITSM) and Surveys.