SharpSpring Software


 

SharpSpring is a fully integrated cloud-based marketing tool that offers customer relationship management, marketing automation, mobile and social marketing, sales team automation, customer service and more, all within one solution.

SharpSpring can interface with any CRM on the market, so users are able to keep their existing CRM and the information contained within it. The system’s lead nurturing and scoring tools can track an individual lead’s page visits, demographics, and engagement. SharpSpring’s VisitorID feature helps identify anonymous site visitors by looking up their IP addresses, allowing users to see who is viewing their site, including their name and contact information. Other features include a Landing Page Builder and a Blog Builder. SharpSpring also offers a library of designs and templates for the user to chose from.

SharpSpring can be utilized by both small and large businesses in a variety of industries including advertising, insurance, engineering, telecommunications and more.

 

SharpSpring - Customizable Campaign Reporting Dashboard
 
  • SharpSpring - Customizable Campaign Reporting Dashboard
    Customizable Campaign Reporting Dashboard
  • SharpSpring - Drag and Drop Email Editor
    Drag and Drop Email Editor
  • SharpSpring - Example Contact in Contact Manager
    Example Contact in Contact Manager
  • SharpSpring - Life of a Lead
    Life of a Lead
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

244 Reviews of SharpSpring

 

Start your review of SharpSpring

Click to start
https://www.softwareadvice.com/crm/sharpspring-review/
Software Advice Reviews (45)
More Reviews (199)

Showing 1-20 of 45

Claudia from Technology
Specialty: Advertising
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

It is incorporated and automated efficiently.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It has a good platform that is easy to use despite some minor failures, but it solves email marketing in an automated way without any problem.

Pros

Your support guides you in every step in any problem, without doubts I can not rule out that detail. Automate email marketing by making better sales, increasing productivity and expansion within the market. It is a good Manager of customer data and the products that are created, offering customers the ability to integrate into sales.

Cons

To add the data of the contacts or of a product is badly optimized, much has to be done in order to obtain and save all the data. Some other bugs of the page that with time must be solved since I have seen that little by little the developers of SharpSpring have solved some problems, but nothing that is resolved by reloading the page.

Review Source
 
 

Rimi from Freelance Architectural Desiner
Specialty: Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

wonderful way to make email shout outs more uniform and effective!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Our smaller team has found it an excellent resource so far, but expansion is our goal in the medium term so it will flower once we expand our client contact base.

Pros

The features for making the emails that are sent out really effective at attracting customers is extensive, and the follow up statistics are excellent in helping us narrow down our marketing and product sales. We are looking at expanding our base and knowing whats received best is an excellent advantage.

Cons

Price point is high considering we won't use the full amount of contacts as of yet, that are allowed for the base plan.

Review Source
 
 

Madhu from RoyalCyber
Specialty: Software / IT
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

November 2018

November 2018

Waste product with no good features i would say

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

There are many as above ....that we found out when we started to use it........i think we don't go much long with this tool. I would suggest go for some established products eventhough they are costly

Pros

Lists are built dynamically, content calendar is handy, support is good but not on all issues, that's all i can see

Cons

Lets go one by one:
Sales or crm:Cannot create Different sales teams, hierarchy or based on country: we are across the globe, as there is no such feature to create different team and hierarchy its really embarrassing and our sales managers are saying we don't use this tool, they might have given team creation and privacy of the teams leads
Accounts: this is really funny, every one can access all the accounts and even they can go and edit contacts of those accounts
Email sync: this is so funny, some emails gets synced and some don't.......you need to go to support team always and circle back every time
Visitor ID: This really sucks, they cant ban ISP's from their side, no country wise traffic, this is really a useless feature

Marketing: Forms: this feature is a really a headache, as we need to go to each form and enter the different embeded code, I have 800 pages with form, with 40 unique forms, they says i need to go to each form and paste a different unique code on each form and each link(don't you think thats a obstacle in using this product)
Emails template: the funny thing is they gave a default background that doesn't highlight hyperlinks, are a natural look as if sent by a individual, with these default settings your end user can easily find its bulk campaign and spam
Blogs,media,landing pages--------------leave them they are no use
Analytics: this is one more waste feature, eventhough you link this with your adwords/analytics it doesn't show most of the info

Review Source
 
 

Chelsea from Global SOF Foundation
Specialty: Non-Profit
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

New to SharpSpring but loving it so far

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

- Customer Support and Onboarding Help
- Quick responses from Dev Group when recommending new features
- Great way to track customers and sales
- Awesome for marketing automation
- Gives you control and a lot of insights
- Helped me get rid of a few different softwares I was paying monthly to do different tasks

Cons

- Doesn't have an overarching "Campaign planner" like I really want in one of these softwares, but I couldn't find something like that anywhere
- They are newer, so are still working on improving some of their features, like their email editor and including Instagram in social posting

Review Source
 
 

Socrates from Panos Management
Specialty: Real Estate
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

great software but wasn't ideal for our business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Was not for me but I can see where the need is for this type of application.

Pros

The pricing structure is ideal. integrates with a lot of major CRM platforms and other business applications so it's easy to get fitted into your work structure. The marketing automation features are gold.

Cons

The program will glitch often so if you're doing small tasks like sending external emails, there's a chance it won't go through so it's good to run small tasks like that off the application if the emails are important. Customer service is difficult to get a hold of.

Review Source
 
 

Jordan from Paradise Valley Spas
Specialty: Retail
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2018

July 2018

Sharpspring meets all of our needs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It's incredibly flexible and meets all of our crm and marketing automation needs. Its also the perfect price point for SMB's.

Cons

The only area that can be improved has to do with their marketing automation. They have some great email templates but I wish there were a few more.

Review Source
 
 

Stacy from Health and Housing
Specialty: Healthcare / Medicine
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

Fantastic Marketing Automation Tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The real-time sales alerts and sales reporting features are phenomenal and relatively easy to set up and use.

Cons

This software is on the pricey end comparatively, but if you compare features head to head, it is a good value.

Review Source
 
 

Donald from Rialto
Specialty: Retail
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

SharpSpring was great for a while.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

SharpSpring is worth using in general for smaller companies.

Pros

Early on, SharpSpring was great. It was efficient and fast, and the price was very fair//competitive.

Cons

Unfortunately, being publicly traded leaves the shareholders in charge of the company. This can lead to quick price changes and odd business strategies.

Review Source
 
 

Carolina from Maiga Crochet
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

A good marketing tool for small businesses

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Is a very complete platform offers all the features you need to start marketing especially if it is a small business or that is just starting, it allows you to maintain constant communication with your customers and create campaigns, newsletters and everything you need from the marketing automation

Cons

The biggest problem is the amount of time that must be invested to learn how to use the whole platform, besides that everything must be configured from scratch

Review Source
 
 

Chris from Kroc Center
Specialty: Other
Number of employees: 201-500 employees Employees number: 201-500 employees

February 2018

February 2018

Good automation marketing!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Tried them out with liking the fact that it's a month to month contract and at a lower cost than some of the others. Love the ease to integrate connectivity with other systems.

Cons

Had some challenges with getting helpful support. There are a lot of features so there may be a learning curve. I found it to be on the easier side as I had an idea of what I wanted. Give them a try. It's a low risk.

Review Source
 
 

kim from TJM
Specialty: Media
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

How can they get support so wrong?

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

so easy to get this right., invest in people and keeping them,

Pros

they product is good - its just the make us look like a tit in front of our customers by handly doing any agency support, any initiatives or pricing is communicated after they have taken effect.

Cons

the support and comms. It stinks. They also have a very lasise faire approach to dealing with things.

Review Source
 
 

Alexa from Allonsy Creative
Specialty: Advertising
Number of employees: 1 employee Employees number: 1 employee

February 2018

February 2018

SharpSpring a Solid Software Choice

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

One of the very first marketing software I was introduced to. Quite easy to use and set-up for the exact needs you have. Great way to get your feet wet.

Cons

Service isn't the best and unfortunately, I don't feel that they continually update the software as much as they should.

Review Source
 
 

Tim from Enliven
Specialty: Consulting
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Affordable CRM & Automation Solution - Not as user intuitive as we would like

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

SharpSpring is a full-featured marketing automation solution. It has analytics, automation, social calendar, landing pages, visitor insights, a CRM, all built in. And it's a fraction of the cost of some of the other big players.

Cons

It seems a bit clunky in terms of usability. It's also not as customizable as we would like. For instance, we had to move to a different CRM solution instead of using the built in solution, due to not being able to customize it to meet our needs. We've also found customer support to leave much to be desired.

Review Source
 
 

Jordan from Paradise Valley Spas
Specialty: Retail
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Sharpspring is the perfect solution for SMB's looking to increase sales conversion and do a better job at following up with customers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If they had a service-specific integration, I would use it as well to complement what we already do through Sharpspring.

Pros

It is incredibly easy to use, customer service is great, and it is highly customizable if you are trying to integrate into an existing system or 3rd party platform.

Review Source
 
 

Myca from United Methodist Communications
Specialty: Non-Profit
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

Simple, Intuitive and Powerful for CRM and Marketing

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

SharpSpring is definitely a contender when you're looking for a marketing automation or CRM platform that will allow you to tie easily into your website and trigger actions based on a sales funnel.

Pros

SharpSpring offers some advanced functionality that you would expect to find in much more expensive CRM / Marketing software options, but in a friendly and intuitive interface that invites the user to learn more. I loved that integrating website actions into the platform to trigger marketing emails was so easy to execute, and I was able to use advanced functionality within the platform after only a few minutes of review -- even though I had no training.

Cons

I kept running up against hard stops, and a few system limitations that were frustrating. Integration wasn't as one-click seamless as some of the other CRM/Marketing automation platforms that I've used. However, for a small-to-medium sized business, SharpSpring is a great option. Advanced marketers may find a few expected features lacking or difficult to find, but not many.

 
 

Mark from Amphora Brand Design/OEC Graphics
Specialty: Marketing Agency
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

SharpSpring Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

SharpSprings capabilities are strong as the leaders in the industry and user interface is intuitive. It is helpful as an ad agency to be able to white label the product as our own and resell it many times over. It provides additional revenue stream on a regular basis. The challenge is having it functionally operate as advertised. We've had a few trouble tickets when we couldn't get it to do what it is supposed to do.

Pros

White Label software with the ability to resell at a profit.
Intuitive user interface.
Provides additional monthly revenue stream for content development and management.

Cons

Functional operation meeting expectations.
Some challenges setting campaigns up and have them working properly without customer service.

Advice to Others

You get what you pay for. SharpSpring is a very viable product with some great promise. My perception is they have a way to go compared to leaders in the category, but they also cost much more.

 
 

Lou from Footwasher Media
Specialty: Media
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Price and functionality is exceptional

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We've been using and recommending SharpSpring almost exclusively since we started investigating and trying marketing automation platforms three years ago. It's the best of all platforms for our business, which focuses on startups and small businesses.

Pros

Ease of use, affordability, broad functionality and ROI

Cons

Customer service is limited. The agency is the first line of service, with escalation to techs at SharpSpring. but that's also how they keep costs down

Advice to Others

If you already have a marketing automation platform and you have people who are working on them full time and are well trained, there is no reason to switch. But if you are considering getting a platform and your marketing and content teams are inexperienced and under trained, this is a great tool to acquire.

 
 

Colin from Root Deeper Marketing
Specialty: Advertising
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Robust feature-set for great price

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I run an agency and B2B Adwords marketing is a specialty of ours. Integrating Sharpspring with our PPC campaigns allows me to look at the lifetime value of the leads we bring in, and tie specific sales, and revenue amounts, back to my ad campaigns to see real ROI for clients. This is critical for profit-driven marketing. Also, the CRM and tracking features allow clients to more effectively nurture leads across longer sales cycles in B2B and high-value conversions.

Frankly, you don't have to use all of the tools to have it worthwhile. If you have a use case where you're actively selling to customers along a not-short sales cycle you really should have something like this.

Pros

Good company. I had an issue I had to take up with leadership and they solved it in a very fair and honorable way. I CANNOT say that about their competitors.

The value for the toolkit is super good, especially if you get it through an agency as they focus a lot on partnering with agencies.

Cons

They've had some growing pains. Some things are not perfect. But I'd rather work with folks who have integrity and are CONTINUALLY working to improve the product. Other companies spend their money trying to lock you down to use their product. They spend a LOT on marketing. Sharpspring focuses its resources on developing the most awesome product for money out there. It also has a very open API so you can make it talk to other products (like if you already have a CRM you use). Sorry, this is cons. The point is there are some things that are not graceful. Like where you would want a notification that an action is complete but it doesn't tell you and you have to look carefully. Some things are a bit ungraceful. It gets it done, but you have to learn the ropes.

Advice to Others

It's good to work with an agency that knows what they're doing to fully maximize your value. Things go much more quickly with some of the setup and API integrations for someone who does this all the time vs. someone doing it the first time.

Shop around on price if you do go with an agency. Some may have a larger markup than we charge.

 
 

Michelle from SouthAmerica.travel
Specialty: Hospitality / Travel
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Good starter software for Marketing Automation

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This is a good starter software for people with a smaller budget looking for marketing automation. The workflow tool is not good, it takes some getting used to and help from SharpSpring to figure it out. The web-tracking and visitor ID is great! The email builder is good as well and very easy to use. I have not taken advantage of the other tools, like the landing pages, because I like using unbounce for this feature. I had hoped they would create more reporting features, but this is not something that has changed and is rather disappointing. If you want to create a report you must create a list and export.

Pros

I like the email builder, visitor ID, campaign tracker.

Cons

Poor reporting.

Advice to Others

This is a god starter software. If you are working with a separate CRM, make sure the integration will work either directly or through Zapier. We ran into a lot of issues when looking to integrate with a CRM. You're rather limited here.

 
 

Kim from tjm
Specialty: Media
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

good product - abysmal support.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Product was sold that you could track to keyword level - you can't
Outside of that, the product looks good and has some cool features.
The support on it is a nightmare - they don't do the basics right like answering emails and the support line is barely answered or if it is, then you just get a case logged.

Pros

some of the functionality

Cons

the support - the support - the support!

Advice to Others

it is much harder to implement than how it is sold. Do not expect good support back.
Give it

 
 
 
Write a Review
Showing 1-20 of 199

John from Martin Sullivan, Inc.
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2018

December 2018

Great Value For Entry Level Digital Marketers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are truly able to understand our customer's digital journey on our website with the help of SharpSpring. We look forward to investing more time and resources in 2019.

Pros

The support has been wonderful. Onboarding process was straight forward and easy to follow. If we have problems, SharpSpring support is there to assist us and teach us how operate the platform.

Cons

There are some limitations compared to other competitors, but the value for what you get outweigh the limitations.

Review Source: Capterra
 

Lindsay from Simple Path Financial
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

Sharpspring has been so helpful to me

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Fantastic. I would definitely recommend this software.

Pros

It is very versatile, and was the only system out there that could cater to all of the very specific needs of my company. Customer support is also exceptionally quick and helpful. They are always updating the software to adhere to the needs of their clients, which is something I think is very important as email automation becomes more anymore popular.

Cons

I would ideally like some more field merge options for user intergration and signature purposes

Review Source: Capterra
 


December 2018

December 2018

Useful but Expensive

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

SharpSpring is a great program that gives amazing analytics which are very in depth.

Cons

The cost was just too much for our company to keep the program.

Review Source: Capterra
 

Sifiso from Search Networx
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

SharpSpring Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The KPIs per person in our business.

Pros

Easy to use.and I guess others will find it easy to use to.

Cons

Nothing actually.its self explanatory and it's user friendsly and.

Review Source: Capterra
 

Frederick from Figment Design, Inc
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

Sharp spring helping your sales force

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

I like some aspects of sharpspring but I would say there were more that I did not find useful than ones I did.

Pros

the contact management componet is a great tool to keep all your sales contacts in an easy to use database. Pictures and brief bio were helpful integrations.

Cons

the calendar and crm functions are completely lacking. It does not intergrate with outlook at all

Review Source: Capterra
 

Debbie from ClickReady Marketing
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Marketing Automation

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The SharpSpring marketing automation platform can be good for lead generation and helping to stay engaged with existing customers/clients via email.

Cons

Setup is a little bit difficult and time consuming. The building of forms and landing pages is restrictive, may have to use outside forms/pages to get the look you are after. Be 100% sure you are going to be able to use and benefit from this platform, there are no refunds once you sign up whether you stick with it or not.

Review Source: Capterra
 

John from Lemonade Stand Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

97% of the features of HubSpot... a fraction of the cost...

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

- Excellent white label solution
- Amazing pricing for agencies
- Just about all the features of Hubspot
- Great customer service/onboarding process

Cons

- The "3%" of features that aren't available are a bit of a pain (i.e. tracking all inbound/outbound emails inside GMail/Outlook, easy integration with Gravity Forms) but nothing too big.

Review Source: Capterra
 


December 2018

December 2018

SharpSpring is my Automation tool of choice

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I most like the email templates and email builder and email marketing functionality. Coming from a background in Journalism and currently focusing on content and email marketing, this is my favoured thing to do and the model SharpSpring have available is the best I have worked with.

Cons

The basic search function within the CRM is a bit limited and takes a bit of custom setup to get my client names and tags the way I want them to appear in the search.

Review Source: GetApp
 


November 2018

November 2018

Cost effective tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Very easy to create newsletters, data from email marketing campaigns is useful. It takes sometime to learn how to use it but they have a very good library with video tutorials and documentation.

Cons

Initial automation set up can be difficult. The landing page designer is a little clunky but it is improving I think.

Review Source: Capterra
 


November 2018

November 2018

SharpSpring MA User

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

The tool is user friendly for the most part and has a clean interface. The tool ONLY JUST came out with a visual sequence builder so they are a bit behind on that, will be interested to see how it works compared to other tools. Support can be helpful and they take suggestions for new tools.

Cons

Things you may want to build a campaign with don't always exist for example if you want to build a sequence based on a person who comes to your site 3x in 7 days you can't it can only be 3x in the lifetime. So def look at what you need to build successful campaings first.

Review Source: Capterra
 


November 2018

November 2018

SharpSpring is a Great Alternative to Big MA Systems

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It makes 360 reporting and ROI measurement a cinch. Everything can be pulled into SharpSpring when we can really see where our money is going when it comes to ad spend.

Pros

The price is great for all it does. It really stands up against a Pardot or Marketo when it comes to low/mid-level marketing automation or email marketing. I love that it has a built in CRM that you can easily integrate into marketing flows. Not every company needs a huge system, this a great entry pint into the email marketing and marketing automation space for small to mid size businesses.

Cons

There is a learning curve (as there is with any email marketing tool) but once you're over the hump, it's very user friendly. I also wish the incremental price per email (after you hit your limit) was less.

Review Source: Capterra
 


November 2018

November 2018

Sharpspring for marketing clients

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall, it is a great replacement to Hubspot Enterprise if you can not afford the high pricetag of Hubspot. Unfortunately, you get what you pay for and this is a great options to kick off your business.

Pros

I like how it is a one stop shop. It is similar to Hubspot - but a lot cheaper! Which is exactly what drew me to it.

Cons

The design software is very difficult. Our designer on staff constantly struggled with little things and mentioned how it was not user friendly when designing forms, pages, or emails.

Review Source: Capterra
 


November 2018

November 2018

Great alternative to more costly competitors

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We've used SharpSpring for the past 6 months and love it as a direct competitor to HubSpot for much less $$$.

Cons

The interface is not as sleek as HubSpot and you certainly don't have the same brand recognition.

Review Source: Capterra
 


November 2018

November 2018

Leads! Leads!

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Excellent lead generation through email marketing. It combines several CRM platforms into one, definitely would recommend.

Cons

My office did not find it as user friendly at first.

Review Source: Capterra
 


November 2018

November 2018

It looks like a killer platform, until you try to use it

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It's very difficult to use.

Pros

The upside to this product is the promise the future holds for it. SharpSpring has a truly ambitious feature set, and once it's refined, it's going to be awesome.

Cons

There are many things that look like features, but aren't. For example, when you're creating a lead pipeline, you can create a followup policy that determines how many emails, calls, etc need to be made in each stage...and you would expect that that would auto-create reminders for your users to actually make calls, send emails, etc when they're due...but it doesn't; in fact, it doesn't do anything...they're just unused fields on the pipeline stage settings page.

Review Source: Capterra
 


October 2018

October 2018

Sharpspring Review

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Sharpspring has everything we need to run our marketing automation campagins.

Cons

The mobile app isn't that great to use, but the desktop version has everything you need.

Review Source: Capterra
 

Samm from SRP Design
Number of employees: 1 employee Employees number: 1 employee

October 2018

October 2018

Using for a long time now!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Creating talk about our company, getting in contact with potential customers and people who will possibly know someone who needs design or marketing for their business. It is a great tool and a cheaper than some of the competition. Has great features.

Pros

SharpSpring is a tool where you can send out emails and create leads and hopefully more clients. There are so many clients we've won over from out SharpSpring emails and we can watch when they open our emails, if they go to our site, what pages on our site they go to and how long they stay on the page. It is amazing the kind of data you can get from doing something so easy!

Cons

Sometimes if your mail recipients don't open 5 emails in a row they will get suppressed but there is a glitch where it suppressed more people than it should and you have to hunt inside your list and see who you should be able to email again. It is something they are working on as many people have called it into IT.

Review Source: Capterra
 

Tony from e-Intelligence
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

SharpSpring is YES for my company, e-Intelligence.in

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I recommend to use the software as it: Provides customized reports and other features that fit your marketing needs Comes with powerful features of marketing automation with easy functionalities Offers cost-effective pricing plans Updates itself continuously Combines with most CRM, eliminating the concerns of the type of hosting platform Gives amalgamation of functions in one platform for delivering marketing results, lead conversions, and easy ROI measurement However, you need to spare some time to understand the software’s deliverables. But they offer free webinars to help you to understand the tool.

Pros


SharpSpring is an automated marketing platform with features of third-party CRM integration, universal CMS compatibility, fully integrated call tracking, landing pages, blog builder and much more. It provides unlimited users for all plans, unlike its competitors. What it says vs. what it delivers: It says: It offers behavioral-based email automation with “after-the-click” tracking for personalized messaging. Yes, it delivers: With the feature, we were able to identify the cost of a lead. It also helped to decrease the unaddressed customer complaints It says: It offers in-depth analytics with statistics of clicks, bounces, and deliveries. It also enables to track the visitor’s conversions, the life cycle of a lead – from click to attending social events. No, it does not deliver: The reports and analytics are not in detail, though they provide the performance of campaigns. It misses the specifications on minute details of the strategy. It says: It offers customization in every feature such as customized conversion forms, buyer personalities, reports and much more. Yes, it delivers: My team at e-Intelligence were able to customize the tool for lead preferences, campaign performance, and email automation

Cons

Nothing that I can think of! I suggest making the most of this tool for your marketing needs. You can overlook minor glitches as they are not affecting the tool’s performance to a large extent.

Review Source: Capterra
 

Giorgi from Philip Morris International
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Easy to use yet very effective automation platform

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

Overall, we are happy using this platform as one of the platform for marketing automation. It's a big time-saver with well managed and implemented automation functions/features.

Pros

This product we first got as a package from the agency that are providing us with marketing automation services. Since then, we started using it on a daily base and there hasn't been a single requirement from us that couldn't be satisfied with this tool automation-wise. Indeed, it's quite a hardworking thing to get used to it in the beginning, setting up the campaign, etc. though it's totally worth it. Now it is fully used for marketing and leads generation. Overall, we are happy with the performance.

Cons

As I mentioned above, the platform is quite overloaded with lots of functions, that might sometimes be confusing and not that easy to learn how to use them. A bit of more filtering of the functions in the user interface would be more useful. However, all of the features/functions are super useful once you know how to use them.

Review Source: Capterra
 

Lisa from 3SI Security Systems
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2018

October 2018

Some good, some bad

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

As I said, the customer data and lead scoring are definitely helpful tools and not something we had previously. I would recommend it for that with all the other caveats in place. It depends what you are trying to accomplish.

Pros

Good tool for collecting customer data. Provides scoring options so you can rate your leads and contacts. Email customization and a/b testing tools are helpful.

Cons

Creating emails is not easy and formatting options are limited. Biggest drawback is that the emails are not compatible with Outlook. We are b-to-b and most of our customers use Outlook so this is a problem. The emails work, the formatting just gets very messed up and that is frustrating. Finally, the model is that all support is provided through your agency so even for very simple questions, there is no one you can call or chat/text with. I didn't know that was the case when we went with SharpSpring and that would have been a major factor in our decision.

Review Source: Capterra
 
 
Write a Review