About SuiteCRM

SuiteCRM is an open source customer relationship management (CRM) platform that serves the needs of small to large businesses. It can either be installed locally or be cloud-based. It is customizable to suit the needs of businesses in any industry.

With SuiteCRM, users can create business process models and design flexible, automated actions that can be triggered to run at any time. Users can also model sales pipelines and create templated customer quotes, control pricing strategies, maintain contract renewals and track lead progress.

Users can also support customers through business-unique self-service portals. Service teams are instantly notified of customer requests and customers are instantly notified when the issues have been addressed and resolv...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

37 Reviews of SuiteCRM

Average User Ratings

Overall

4.22 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

3.5

Functionality

4.5

Ratings Snapshot

5 stars

(14)

14

4 stars

(17)

17

3 stars

(5)

5

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 37 results

September 2019

Carlo from Araneus srl

Company Size: 2-10 employees

Industry: Marketing and Advertising

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

September 2019

Simple and Effective

We work everyday with the CRM (I can't imagine to work without) all the departments: Sales - Customer Care - Administration find their info and help to keep the data up to date. Collecting data a tacking activities help us to create a richer and richer database.

Pros

It's easy to use and to customize. We've adapted to some of our internal processes and at the same time we adapted some processes to the SuiteCRM way. Has a a lot of features and some new one are released frequently enough. As an Open Source project is easy to integrate with other platform. Ii love the "no license" approach because I can't think of a CRM solution not to be used by all the peopple in a company.

Cons

Community support is not always very quick, but is part of the game. Some integrations (Google calendar) are still not completely working well.

Reasons for Choosing SuiteCRM

open source solution and no licences

February 2020

Tom from Shoshana Technologies

Company Size: 11-50 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

5.0

February 2020

SuiteCRM flexible and dependable CRM

We use SuiteCRM as the central repository for Customer Care. We keep track of all contacts we have with them, planned and complete. This is an essential hub for our team to make sure that any contacts with customers are well-informed, including the latest communications that have happened. Emails flow into and out of SuiteCRM, so those streams are included, along with the Calls, Tasks, Campaigns, etc. SuiteCRM also connects with our sales automation platform (Act-On) so that leads can be followed up on, making the Customer Journey visible within one place.

Pros

SuiteCRM allows us to add custom fields and change practically every screen and view, as well as data exports. This is critical as we refine our processes and change direction, we are able to reflect those changes in the CRM that we are using. Because of its Open Source foundation, we can change things pretty deeply, if we choose to.

Cons

There are sometimes slowdowns that make for a bit of "click and wait" syndrome. These have usually resolved themselves; in some cases we've had to have our sysadmin dig in and adjust some things to speed it back up.

Reasons for Choosing SuiteCRM

We were led to SuiteCRM by our IT provider, who preferred it largely because it has an OpenSource component that allows for greater flexibility and ownership by our team.

December 2019

Vernessa from Blog Posts, Long-Form Articles, Short Reports, Case Studies

Company Size: 1 employee

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

December 2019

Drop in Replacement for Similar CRMs with Both Open Source and SaaS Versions

Contact management, email marketing, calendaring, and integrated phone call followup.

Pros

Without going feature by feature I think it's fair to say SuiteCRM is a drop-in replacement for popular open source and SaaS CRM (customer relationship management) applications. I use the open source community version on an in-house server for internal operations. I've also set it up for a young non-profit organization to manage constituent, board and funder relationships. The software is popular enough that it is included in the group of softwares that can be automatically installed on a hosting account. I'm happy that the developers update it on a regular schedule as well as pay close attention to bugs that crop up.

Cons

SuiteCRM is not as polished or aesthetically pleasing as some of the others in this space. Feature for feature it's a good alternative but many of the features either lack intuitiveness or depth or ease of use. They feel rushed and would do better with maturation.

Reasons for Choosing SuiteCRM

Open source. Can install on own server. Has SaaS option in addition to self-serve. Free community edition.

February 2019

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

1.0

Functionality

5.0

February 2019

About What You'd Expect From A Free CRM

I am the admin of Suite CRM for my work place. Our sales team uses this platform to track leads, opportunities, and to generate quotes and invoices. We have imported our part numbers from Excel. It has allowed us to add custom fields and also allowed us to create custom pdf templates for the quotes. We use Suite CRM every day. We like that it is free and that we can host it in house as opposed to in the cloud. Overall it is easy to use, but not a perfect solution. Only certain fields can be flex related to other fields in other modules, so sometimes certain custom fields do not auto-populate. It does have nice in depth reporting and searching functionality. It has a lot of flexibility to make it work for your own unique business needs. The biggest draw back is lack of support and a ton of bugs in the code of both Suite CRM and the optional modules. A lot of time is spent debugging the platform and we are not programmers so sometimes fixing one bug leads to other bugs or can quickly cripple the system leaving it down for hours while we try to solve the bugs. Because it is such an important part of each call our sales team takes, it is a big deal when the system goes down. Because my main job function is not maintaining the CRM, it also means taking time away from other projects. Overall though; what do you expect for free? We are still satisfied and have been using Suite for several years now because it is free and full of flexible functionalities.

Pros

It's Free Able To Host It On Your Own Server Instead of In The Cloud It's Simple To Use Ability To Create Your Own Modules Lots Of Other Modules Are Available For Free or Paid In The Community These Modules Allow You To Do Just About Anything With This CRM

Cons

Their Support Is Not Very Good - I Have Posted In Their Forums Seeking Support And Never Heard Back They Don't Provide Phone Support For The Free Version There Are A Lot Of Bugs In The Code Sometimes Updates Fix One Bug and Break Another You Have To Know Code To Fix All These Bugs If You Don't Know What You're Doing You Can Mess Up The Code and Cripple The System

June 2019

MD Masoom from TO THE NEW

Company Size: 501-1,000 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

June 2019

Great open-source CRM till date...

My overall experience with SuitCRM is amazing. I am using it for more than three years and found it really effective and helpful CRM. I am using it to create campaigns, track emails, fetching reports and creating the dashboard for the information. After using this CRM now I ensure that my data and information is now secure.

Pros

I like SuitCRM's simple design and easy to use user interface. I like this very much because operating SuitCRM is very easy. SuitCRM is fast, reliable and secure CRM and this is something I like the most about this amazing CRM.

Cons

There is one thing that I want to highlight that I dislike about it which is sometimes when I wish to fetch large size reports from this CRM, it gets stuck sometimes but overall I am very happy with its performance.

Reasons for Choosing SuiteCRM

We choose SuiteCRM over Zoho CRM because of its cost, yes Zoho CRM is very expensive and I am getting all the amazing CRM features in SuitCRM with less cost.