Workflow manager
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10About Symantec ServiceDesk
Symantec ServiceDesk is an Information Technology Infrastructure Library (ITIL)-based help desk solution that automates infrastructure service management. This system can only be installed on-premise.
Symantec ServiceDesk’s problem management module enables users to track and resolve problem incidents. In addition, the software pairs similar incidents together to extract the root cause. Its change management module allows users to standardize change processes in the organization and mitigate their effects on services.
Symantec ServiceDesk’s provides process-driven forms, which provide only relevant information and the requisite data to move forward. In addition, these forms ensure error free form filing. The software shares automated email...
2 Reviews of Symantec ServiceDesk
Overall rating
4.50 / 5 stars
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July 2018
Rafael from holcim
Company Size: 10,000+ employees
Industry: Electrical/Electronic Manufacturing
Time Used: Less than 2 years
Review Source
Ease-of-use
3.0
Value for money
4.0
Customer support
4.0
Functionality
5.0
July 2018
Symantec ServiceDesk
Pros
In the Symantec ServiceDesk the best module is workflow, that gives us powerful opportunities to create business processes.
Cons
The system implementation must be done by a specialized partner to make the system work very well.
April 2018
Karel from Prenatal
Company Size: 201-500 employees
Industry: Retail
Time Used: Less than 12 months
Review Source
Ease-of-use
5.0
Value for money
4.0
Customer support
4.0
Functionality
3.0
April 2018
Great servicedesk software
no comments
Pros
Lots of options and functionality, which can be accessed very easily. Customer Support is also very good.
Cons
It's a bit hard to get into, and discover all functions of the software and how to utilize them properly