User Reviews Overview
About Thryv
Thryv is an all-in-one business management solution designed to help small businesses with essential business functions. With Thryv, business owners can expand their online presence, improve any customer relationship, and...
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- Industry: Insurance
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Crafting your message
I really have had a great experience. [SENSITIVE CONTENT HIDDEN] has been so helpful and he gets back to me quickly. It's a good feeling to have someone like this to help me.
Pros
I love the central location for everything, and I mean EVERYTHING! Before Thryv, I spent so much time and money on different solutions for different business needs. Thryv keeps it all in one place, and the coaching along the way is really helpful.
Cons
Well, it isn't a con, but there is a lot to learn at first. I would say that there are so many options, it can seem overwhelming at first. But stick with your account manager and the specialists, and you will be fine.
Response from Thryv
Hey John. Thanks for the review. We appreciate your thoughts and are so excited you've been enjoying Thryv! Please let us know how we can ever assist you. Whether that's a simple question or something more in detail. We're here to help! Thanks again! -Chandlor
- Industry: Professional Training & Coaching
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Thryv is the superior online small business management platform.
Again, the customer service and tech support is top notch, and blows all the competition away. As does the platform. Stop reading my review and join now! You can get a free demo customized to your needs by contacting [SENSITIVE CONTENT HIDDEN] Tell him John V sent you and that he owes me a steak.
Pros
Often, systems that try to be everything tend to have weak spots, or fail to fulfill promises. Not Thryv. The system is so robust and comprehensive, I still can't believe how amazing it is, and how few people I know who use it. I do all of my client, scheduling, billing, marketing, social media and web site management through Thryv. I would have taken me months or longer for me to set up what Thryv offers essentially out of the box, and it simplifies all those business facets by both consolidating them in to their platform and making them either easy to use or automated.
Cons
There is a learning curve to it, but any robust system will have one. However, Thryv customer support is the best I have ever experienced anywhere. Yes, ever. They call me to ask if I have any needs, and set up personal appointments by Zoom to walk me through the system to learn and customize it. I don't know of any other company doing that. Plus, there is 24/7 live chat and phone support.
Reasons for Switching to Thryv
The unparalleled business solutions all in one package and integrated, and the customer support.Response from Thryv
Hi John, it always makes our day when we hear how great Thryv is working for our valued clients. From the sound of it, you are a Thryv Expert, and reaching your clients on a whole new level. To get even more out of Thryv, feel free to join our Facebook Group - High Thryver's. You can engage with other Thryv Users and get the latest updates on Thryv. - Gabe
https://www.facebook.com/groups/highthryvers
- Industry: Law Practice
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
All Glitter and No Substance
We did not renew our contract with Thryv. Instead, we went with another company that specializes website design and marketing for businesses like mine. I checked them out on Yelp, Capterra and a couple other review sites. (I didn't do this when I signed up with Thryv and I should have.) I'm very satisfied with this new company so far. My involvement has been only to review and comment on their work. My recommendation to anyone looking for website and marketing assistance is to go with a company that specializes in working with your type of business and check out as many review sites as you can before making your decision.
Pros
Thryv is tied into the "Original" Yellow Pages. I liked the person who sold me the program as a package with my Yellow Pages advertising. All she knew about the program was what Thryv told her and if you've ever dealt with any high tech sales people, you know that their answer to any question about what the program can do is "yes", "sure", "you bet", "no problem", etc. Then when you deal with tech support that tell you that they have no idea what the salesperson was talking about. I believe that my YP sales person was simply telling me what the Thryv marketing people told her.
Cons
1. Its a "one size fits all program". If you want something that is specifically for your type of business, you need to jerryrig the program yourself and to do that, you need an IT person. 2. I have a small business and we're busy. We do not have an IT department. We don't have a marketing department either. In order for the Thryv program to work, you need both unless you or one of your staff people wants to spend most of your day playing with the Thryv dashboard. 3. Initially, support was pretty bad, but to their credit, it has improved during the last year. 4. The website design is base on templates and lack any creativity whatsoever. It took them 6 months to correct all the spelling errors. Its up to you to make any changes to the website and they tell you its easy to do. It's not. See number 2 above. 5. Finally, during the last year, the Thryv program did not produce any noticeable increase in our business. Almost all of the calls and e-mails we got through our website were from other website developers and marketing groups telling us that they saw our website and they could do a better job.
Response from Thryv
Hi,
It certainly saddens us to know that you were not satisfied with your usage of Thryv. We take great pride in Thryv, its functionality, ease of use, and the client support that's offered. If you decide to try us again in the future, we'll ensure a satisfactory experience every step of the way.
Thank you,
Ed
Top Thryv Alternatives
- Industry: Design
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Thryving
I love it, my clients love it. It’s been user friendly for all. Definitely will recommend to all business people looking to have better control over their business and schedule. Website is rarely down. Bugs are usually fixed fairly quickly.
Pros
Accessible anywhere at anytime inside and outside the country.. has necessary features to get the job done.
Cons
Very little. Importing client list. Setting up correct Address for email confirmation response.
Response from Thryv
Hi Curtis! I'm so glad to hear both you and your clients are loving Thryv! If there's ever any issues you need help with, or any questions we can answer, please don't hesitate to reach out! -Chandlor
- Industry: Design
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Impressive Customer Service and Good Tools
Overall, I've enjoyed Thryv. It's a bit more expensive than I ultimately can afford right now (being as my business is relatively new and still trying to grow). But, I'm going to stick with it and put in the work to make it a success. Thryv will be of great benefit especially when the ball gets to rolling really well.
Pros
I love that I can get a quick response from Customer Service, and they are always so eager to help. I really love the follow-up meetings with coaches. I really hope these coaching sessions will help my business grow. The social media posting tools are great! The calendar and booking features are great! I would love it if I could give my clients the option to choose from meeting locations, but I'm not seeing that option anywhere. I may check with a coach at some point. Not a big deal though.
Cons
Whew. I've been around and around regarding the auto-billing / auto-invoicing. I have clients that want an invoice each month to pay for the services I provide them. I'm still manually having to create and send these invoices each month. I would LOVE to see this work better and be a little more user friendly.
Response from Thryv
Hi John, thank you so much for your review. It makes our day even better when we hear how Thryv is helping your business by having the tools you need in one spot! We appreciate your feed back and will continue to make improvements where we can. I will be taking this information back to our team. If you ever need assistance, please call our Free 24-Hour Thryv Support line at 844-998-4798. - Gabe
- Industry: Environmental Services
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
A Huge Help for Small Businesses
Thryv launched my company and helped me grow to a place where I needed more specific software to meet my growing needs. I couldn't have imagined a better way to launch my business.
Pros
I love how Thryv puts all the major pieces of software automation for a small business into one location that is easily accessible via a web browser or app. For small business owners who also work in the field, the Thryv App is critical to continue switching out the technician and manager hats.
Cons
Thryv is a great piece of software but, because it is built for a generic audience, lacks features necessary for some specific industries. For me in pest control, there are a lot of pieces of Thryv that would make me want to use it as my primary system; however, because it is missing a couple critical pieces of data that I need to collect (like weather when we are spraying and pesticides we apply), I needed to buy another system which I use more than Thryv.
Reasons for Switching to Thryv
Thryv met my early needs better than either, but I need to use PestRoutes as well now that my company has grown because it offers some mission critical technology that Thryv doesn't, and likely will never, offer because Thryv is not specific to my industry.Response from Thryv
Hey Garrett, thank you for your feedback, we are excited that you are enjoying Thryv! Our team is always open to feedback. On your Thryv dashboard, you'll see the feedback button in the bottom right-hand corner. Let us know what you would need to make the system work for your industry. We look forward to hearing your ideas.
- Gabe
- Industry: Education Management
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Great Product Great Support
enrollment for our school and engagement for our families
Pros
I liked the integration of the system with all of our functions Additionally, the support from our teams at Thryv has been phenomenal Love this product and this group!!!!
Cons
I am pleased with the software cannot think of anything
Reasons for Switching to Thryv
I was trying to use both systems and it was much better to use Thryv and have all of these items coordinated and maintained in one central location- being able to load documents and easily share them with families is incredibly usefulResponse from Thryv
Hi Maher, we are glad to hear that Thryv was easy to integrate and makes your day-to-day run smoother. As you know, anytime you need assistance, feel free to call our 24-Hour Thryv Support line at 844-998-4798. - Gabe
- Industry: Photography
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Great for simple CRM needs
Thryv collects client's contact info, and with their webhooks, I can easily import them where I need them.
Pros
I really like how we can capture potential clients info into the system and then start marketing to them.
Cons
If you have a current client, say a parent, and that parent has more than one child that needs to be in the system, you can't automatically have the 2nd child and no entered into the system. Also, if you are having them register their children for services, it is VERY VERY confusing because the system is not set up well for multiple "Sub" Clients.
Alternatives Considered
FlowluReasons for Choosing Thryv
I needed more than just project managementSwitched From
OraReasons for Switching to Thryv
Well, I'm actually going BACK to Flowlu after our 6 month contract because it's not working well for our sub-clientsResponse from Thryv
Hello, thank you for your review and feedback. We would like to see if there is a way to resolve this issue. If you could send me an email to, [email protected], and send me some more details, I can send it to our team for further assistance! - Gabe
- Industry: Insurance
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Yes, You Can Do It All
I now have the ability to see what is happening with my business under one roof. Like a wheel, there still may be addition spokes, but Thryv is the hub. It is the command center.
Pros
You can run your business on a single, intuitive platform with all the support you could want. The website design team is a huge value.
Cons
So much to learn, so little time. This is a powerful platform giving you all the arms you need to handle all the hats you wear as a small business owner. This thing is a beast for capability. It's worth the time & effort to become its master.
Response from Thryv
Hi, we are glad to hear that you are enjoying Thryv! Our software comes with many features, and the great thing is that it's here when you're ready for it. If you need any help, please call into our free, 24-hour Thryv support line. Our Thryv Service Specialists are available and ready to assist! - Gabe
- Industry: Photography
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
New to thryv
The customer service has been amazing. It is a lot more complicated getting it all set up than anticipated. I need weekly meetings to go over everything and still have more to set up. Not happy with the invoicing, getting use to the scheduling.
Pros
I can do everything on one platform. My realtors can request a session and organizing clients conversation in one platform as well.
Cons
Hard to set up. Invoicing not what I used in the past. I don't seem to have as much control over the appearance of my invoices being sent out.
Response from Thryv
Hi Kelly, thank you for your review. It's great to hear that you can do everything from one platform! Thank you for your feedback on the invoicing layout. If you could, can you send me an email to [email protected] with more details? I can pass this along to our team. - Gabe
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Playful Paws review
The employees associated with Thry were good at what they did, but just were not able to get the software program to where I needed it to be. I was not happy with being told that the software would work for my business, then after signing contract locking me into 6 months of payments seeing that the employees were not able to get the software to work for me as needed.
Pros
The only features that I found really useful for my business was the showing what and who owes for payment and the invoices sent at the end of day for owners to see what they currently owe. The feature that allowed owners to make payments themselves was also something that I liked for my business.
Cons
The software was not really equipped for my business as I was told it was. The booking feature was not a good designed feature and did not work well.
Response from Thryv
Hi Melanie, thank you for your review and feedback. We apologize for the experience you had with Thryv. If you would like to provide us with more details, you can send them to [email protected]. - Gabe
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
HIPAA Compliant Reminder System Plus Web and Social Media Posts
They do all the work, they taught me how to use the product, they still check on me randomly and are ALWAYS so nice, upbeat and happy to help - the full Disney Experience!! You HAVE to check out their CONNECT conference, when they bring in major business speakers from across the globe to give you their hints, tricks, tips and business success secrets. Worth joining just to attend!
Pros
First, this is worth every penny!! Great client appointment reminders, you set the schedule you want and the client can set their own appointments or call to make the appointment. Tags help make client categories easy for things like client appreciation days, teacher or nurses day, birthday cards can be sent, the list is endless!!! You can mass email, AND they offer HIPAA compliance!! If you do the website, it all works together and melds with your social media, facebook, twitter, basically all 70 search engines are tagged. You can get auto posting or make your own or personalize what they have.
Cons
In the beginning, multiple people (family members) could not use the same phone & email, but they do offer a tagging system for sharing an email & phone, so your message will get to the shared email & phone.
Response from Thryv
Hi Pamela! Thanks for the awesome feedback. We love having you and the team at Love your Healthy Life as part of the Thryv family! Please let us know if you're ever needing assistance, or have additional feedback for us! -Chandlor
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Great overall software that offers a lot of value!
It's been great! I recommend it to every small business owner that I come across. They built a very functional website that drives lots of business to me. This is well worth the investment.
Pros
Overall I love this software and all of its abilities. This is like anything you will get out of it what ever you put into it. I use this software all day everyday. I appreciate how more features are added without the cost going up. I feel like someone (Thryv) is really out to help small businesses manage their information and use it in a way to grow and better communicate with their customers.
Cons
The mobile version and table version sometimes are downright slow. I am on the road all day and rarely behind a computer. I would love to see improvements on the mobile and tablet app speed (When full bars at 4G or 2-4 bars of 5G). It's embarrassing to be in front of a customer and for it to take more than 1 minute for the app to load, and sometimes it takes much longer than that. I would like the ability to upload and edit pictures straight from the Thryv app, and not have to separately upload them from the gallery which takes too long.
Response from Thryv
Hi Nick, Wow! Thank you for leaving this great review and feedback. It is great to hear that you are getting the value out of Thryv by using it every day.
Thryv will continue to evolve and will continue to improve our App. To stay up to date, you can leave a suggestion in your Thryv Dashboard and follow the topic. You will notifications when updates have occurred. For any other assistance, please call our 24-Hour Thryv Support line at 844-998-4798. - Gabe
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
2+ years user, new small business owner that is not computer savvy
Confusing. My Google info, is not accurate. Says I am based in a different city. Has photos of my personal home when searched. And I keep getting calls that my business is called VIP mobile salon. I thought Thryv would handle my online presence?
Pros
Auto pilot features help so I can continue my full-time job while my business is in its infancy stage.
Cons
The website designer seemed to lack experience. I think I would have done a better job. He did not impress me. After discussion with management, I explained the quality was NOT worth $350 a month, and they agreed. I actually still don't completely know what I am paying for. I hired someone to work with Thryv for me. Software, is quite confusing for me. So I ask the web maintenance team to fix things for me. After 2nd correction, I hope they get the address on website correct. There are actually plenty of unusual mistakes. For example, bullets are not the same nor aligned.
Response from Thryv
Hi Annette, I am sorry to hear about this. Can you send an email to [email protected]? I will be able to send this to our Executive Claims team for further assistance. - Gabe
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Dipping my small business toe into CRM
I love Thryv. The roll-out went smooth and I had all the support I needed. The learning curve was good due to the intuitive nature of many tasks. My business uses Thryv to document incoming phone calls from our clients by scheduling either an appointment for a service or sale call or scheduling a reminder to complete a task for the client. Thryv has been excellent when responding to requests for small changes to how the platform works. In the one instance where I had a true disaster when I was spontaneously locked out of my account on a Friday late afternoon. Thryv responded perfectly. I got a bit of push back from the initial Thryv phone rep, but I turned to my sales rep and he escalated the issue and got me back in quickly. Thryv phone reps are very gracious on the phone and they seem to "get" the difference between a small business that was started during the tech era and a small business like mine where paper files are in the DNA. I like Thryv!
Pros
I needed to automate the customer service end of my small business (from incoming phone calls to dispatch and billing) and I went with Thryv because it felt like an affordable and manageable platform. The lower price (compared to the big CRM/service dispatch products in the construction/home repair industry) was exactly what I needed to feel comfortable taking baby steps into automation.
Cons
I dislike nothing about Thryv. I am hopeful that Thryv will continue to respond to us customers with tweaks to their software so that I can continue to use the platform (in other words so my small business doesn't grow out of it).
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Thryv = Transforming how we do business!
Thryv is awesome, incredible, and it produces immediate results. After 30 years in business I am proud to say, 2019 has been our best year ever! The person behind our real success story is rep. He is my wing man. When I first started with Thryv, I was cynical steeped in old school ways of doing business. rep is our go to any time help guy. He is as tenacious as a bulldog when it comes to the install and he continually shows up to provide hands on support, training, and implementation of new features. He’s on it to make sure things are going well and exceeding expectations. Thanks for the helping hands. Rep, in my opinion, is a great asset to your company and to mine! I hope executive management responds to you about this post.
Pros
What I like most about Thryv is its user friendly for our staff and for our clients. Many of the everyday tasks of communicating with customers over the phone, through email, and texts all happen in one place. There is tremendous value in having our website, social media, client interactions, email marketing, text marketing, appointments, and appointment reminders, all on one dashboard. Everything works together to benefit our business.
Cons
Customer support has not always been favorable, meaning, I have to heavily depend on my rep. Sometimes speaking with folks with different accents and dialects is hard to comprehend when we need assistance. At times we avoid reaching out due to the disconnect.
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Our business is Thryving!
The orders we capture by using Thryv versus what would have slipped through the cracks without it tells me that not only is the system paying for itself, it’s actually generating income.
Pros
I love the dashboard. It’s the pulse of our company. At a glance you can see where you are, where you’re headed and where you’ve been. Filtering makes it easy if you want to see what’s been approved, expiring, needs attention, etc.
Cons
I think the reporting could use a facelift. You can export numbers but I’d like to see a feature with customizable graphs and charts.
Reasons for Switching to Thryv
Do a demo and you’ll see why.Response from Thryv
Wow, Kevin, thank you so much for your review! It is amazing to hear how Thryv has helped your business. If you ever need assistance, please call our Free 24-Hour Thryv Support line at 844-998-4798. - Gabe
- Industry: Professional Training & Coaching
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Thryv has helped me thrive!
Overall experience comparable to other systems is fantastic!
Pros
The thing I like most about the software is how user friendly it is. The system sometimes acts as my assistant when I’m in desperate need of one. It’s also very easy for my clients and customers to use which is a huge plus. Takes a lot of work and time off of my hands that I can put into the business.
Cons
Not much. Wish it was cheaper, but it’s worth every penny! ;)
Alternatives Considered
MindbodySwitched From
MindbodyResponse from Thryv
Hey Quille, we are excited to hear that Thryv is easy to use for you and your clients. Yes, we believe Thryv can be your 24-Hour Online assistant when you need it and glad to hear that it is worth the investment to make your business successful! - Gabe
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Very poor customer service
Initial contact was great. By the time I was paid up and committed, communication went downhill extremely quick. I made contact with management and project managers, appointments were set up, a day or two prior to the appointment I would receive an email that they apologized for scheduling conflicts and that they would reschedule within 48 hours. I emailed and tried to reschedule and no response.
My recommendation is to explore other companies as I have now and am very happy with results and spending much less.
Pros
Did not have a chance that get to it. Management continuously cancelled appointments and did not call back to reschedule. After numerous attempts to reschedule by myself, I gave up.
Cons
Never had a chance to use it. Poor management and training.a
Response from Thryv
Hi Tim, we are sorry to hear about your experience. We pride ourselves on our customer service and take this very seriously. We regret that you did not get the high level we strive for and will be taking this feedback to be better. If you ever have any questions, please call our Free 24-Hour Thryv Support line at 844-998-4798. - Gabe
- Industry: Facilities Services
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Excellent for scheduling, invoicing, and social posts; not great for web editing.
Overall, I wish I didn't use them to host my website, but I'm thrilled with them for the administration side of things. So it's a mixed bag. The web side is rough, but the admin side for scheduling, social media, and invoicing do tend to make up for it.
Pros
It makes administration much more manageable for invoicing, scheduling appointments, and managing multiple social media profiles in one place.
Cons
The web editor is kind of terrible. Very limited if you don't know how to code, not intuitive at all on the user interface side of things.
Response from Thryv
Hi Jonathon, thank you so much for your review and feedback. We are glad to hear that Thryv is helping you manage your day-to-day. We appreciate the feedback on the website editor and will continue to make updates to make sure it is working for you. - Gabe
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Customer Service is the worst imaginable
Business problem is I believe they look at what they collect from client each month and only do that amount of work. They are not interested in maximizing a business’s potential. They actually took nearly $1000.00 and then said they would have an ad produced in a couple of days and it took 3 weeks and then now another 3 weeks. It took long time for the to reimburse me after I complained.
Pros
I’m able to respond to customers quickly
Cons
Customer Service is a nightmare. We are on our 5th representative and she like the others just disappears by not answering phone calls or texts for several days. Software designing takes months to design and changes take a month to do. They are not helpful with google review issues either. Will be calling to see speak to someone about what it is going to take to have another company host the website for us.
Response from Thryv
Hello Dr. Howell,
Client satisfaction is our top priority and I apologize that customer service expectations weren't met during your attempts to reach us. That's not indicative of the Thryv experience. I was happy to hear that you were able to speak with Ken in our Executive Care Dept and get all concerns addressed and resolved. Thank you for being a valued client!
- Ed
- Industry: Facilities Services
- Company size: 11–50 Employees
- Used for 1-5 months
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Review Source
Worst experience
Never. Never. Never. purchase this product. They want to mention the 6 month contract I signed. However, in order to have a fully executed contract - I agree to use product for 6 mos. But they have to deliver a quality and functional product. They did not. This is the worse thing I've ever wasted money on in my 13 years of business. I have had to pay my bank to stop payment for future payments. As of today, I have not gotten refunded my initial down payment from the launch (if that's what you want to call it) of the product 6 weeks ago. Worse 6 weeks of my life.
Pros
There was nothing I liked about this experience. It was hands down the worst I've ever had purchasing software. Everyday was a new promise and a new lie. No integrity whatsoever from anyone in the company. Customer service was horrible and no one I worked with was knowledgeable about fixing anything.
Cons
We purchase this software. Nothing worked. They promised integration with QB Online. It took from March 3 to March 13 to sync my QB client database into Thryv. Then, there were thousands upon thousands of duplicates that they expected our staff to spend time deleting. After weeks, we finally got ready to launch Thryve. It would not integrate with QB from the App Market. We couldn't get an email to verify our email so that we could send automated campaigns. Google wouldn't integrate nor our social media which is another reason for purchase - to get reviews from our clients. By the time we cancelled after 6 weeks, not only did we not get to use Thryv for one single transaction, but it then integrated thousands of duplicates into our QB online. I have just spent 12 hours deleting duplicates and I'm not even half way through my client database.
Response from Thryv
Hi Donna, I'm so sorry to hear about your dissatisfactory experience. I wanted to let you know that I've contacted our Head of Product Services and someone on the team is looking into your account now. They will be reaching out to you soon. Let us know what else we can help you with and again, I deeply apologize for the trouble. -Chandlor
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Disappointed, Don't waste your time or money
Cons
For someone who doesn't like to leave negative reviews... IF I could leave no stars, I would. We started a website with them and 7 months later it was still not running. Customer service was terrible and critical errors about our business including the wrong phone number, the WRONG type of medical practice was listed despite us reaching out asking for it to be changed and every single meeting we had to set up the website, the rep was an hour late!!! After us being very understanding and just asked to please just be done with them.... they continue to bill us AND now are threatening collections for a service WE DIDN'T EVEN receive. I am disappointed that anyone would do business this way.
Response from Thryv
Hi Jenny, I am sorry to hear about your experience with Thryv. If you would like to send an email to [email protected], with your account information and any other details, I can send it to our team for further assistance. - Gabe
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Great product!
Pros
Over all the ease of use and to navigate for us and for the customers is hands down the simplest on the market as far as we're concerned.
Cons
Wish that Thryv could have a products/service tab to input all items that our company uses. Right now we use QuickBooks online for invoicing and quotes. We would love to switch fully to Thryv but at this time we are not able to. For the lack of that part of the software.
Response from Thryv
Hey Kyle, thank you for your review. It makes our day when we hear how easy it is to navigate Thryv. I will also take your suggestion back to our team, thank you for your feedback. If you ever need assistance, please call our 24-Hour Thryv Support line at 844-998-4798. - Gabe
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
VERY DISAPPOINTING / STAY CLEAR FROM THRYV
I purchased the Trhyv Leads Program in September 2019. They put in spectacular numbers as far as Exposures, Qualified Contacts, etc are concerned . However, actual leads that called were only about 3-8 a month but a lot of the calls are either duplicates or soliciting sales calls or my current clients already. I called in November to complain because I am being billed $809-/month but never got a quality call or business from this program. [SENSITIVE CONTENT HIDDEN], Manager, stated thay they will improve the leads and if no improvement by December, he would personally cancel the contract effective December 1, 2019. There was no improvement and I kept calling my Account Manager, [SENSITIVE CONTENT HIDDEN] after that to keep their promise of cancelling the contract per [SENSITIVE CONTENT HIDDEN] assurance , but no one has cared to call me back. I also called Customer Service to cancel but would not cancel stating that I have a 6 months contract with them. Why the heck would I complain if they are doing a good job? Why would I continue to pay them $809- a month for not delivering what they promised? This is what I call stealing money from small business owners ! I WILL CONTINUE TO SHARE MY EXPERIENCE TO EVERY SOCIAL MEDIA about Thryv unless they cancel my subscription effective December 1, 2019. I will put in updates about this from hereon !
Pros
Nothing! The software promises spectacular numbers but not able to deliver Leads!
Cons
Everything ! All the numbers are lies ! The Account manager and her Manager.
Response from Thryv
Hey Rosalina!
Thanks for the review! When retrieving your account, it shows it's been resolved. If this isn't the case or you have any further issues, don't hesitate to reach out! We will get on it ASAP and notify you. Thanks! -Chandlor